Best Buy Stores, LP - US Headquarters

Dear Ms*** - We can see that an exception has been made to offer you a credit based on your request to price match a retailer that we do not offer price matches withA refund in the amount of $was completed on April 6, We're sorry for any upset this has caused, however, we
are unable to make any additional offers to you at this time. Based on our review of this matter, the agents that you have previously worked with have completed your request based on the information that you provided to them. Best Buy considers this matter closed.Regards, Amy C

Dear Revdex.com, Thank you for bringing this to our attentionOur records indicate the $refunded back to the gift card on 11/20/17. We apologize for any delay in him receiving a refund. Dan S. Best Buy

Dear Revdex.com, Thank you for contacting us regarding this matter. We apologize for the issues experienced by the customer with this purchase. We have verified the details of her experience from the initial purchase to the exchanges and ultimately the requested refund. Based on the
review of the purchase, it appears that a full refund was issued on August 4, 2016. We again apologize for the difficulties hereThank you, David M

I have reconnected with the General Manager and asked they address the matter accordinglyThank you!

Initial Business Response /* (1000, 5, 2015/11/05) */
Dear Revdex.com,
Thank you for bringing this matter to our attentionGeek Squad performed service for the customer's HP computer at her home on 08/25/Our records indicate that the technician removed a corrupted Internet security Suite from
and installed Norton Security The technician also restored Internet connection, which is what the customer called for, and updated Adobe Flash, Reader and ShockwaveThe Office software mentioned by the customer was not removed or updated in any wayIt appears that the customer may of had a trial version which may have been removed at one point when the computer performed a system update from MicrosoftShe will need to contact Microsoft if she indeed purchased a copy of the software
Best Buy considers this matter closed and will take no further action
Thank you,

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding the matter has been brought to our Executive Resolution Team for proper reviewReturns done in store are processed immediately but can take 3-business days for the refund to show
within the customer’s account, depending on their financial institutionWe apologize for the customer’s experienceRespectfully, Bethany H

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your officeBest Buy has offered the customer a resolution that has been acceptedNevertheless, please forward any additional concerns to our office and we will respond accordinglySincerely,Best Buy

Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquartersI am sorry to hear that the open-box computer was defectiveWhile it is not standard practice for Best Buy to exchange an open-box unit for a brand new one at the open-box price, I also understand Mr***'s
point, in that the unit was Geek Squad Certified, and certainly should have been in good working conditionI have shared this complaint with management of the Best Buy store location, and I am pleased to report that the store is exchanging the unit for a brand new one, at no extra cost to Mr***Thank you for making Best Buy aware of this concernSincerely, Brian P *** Executive Resolution Specialist Best Buy Brian.***@BestBuy.com (612) ***

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your office on 11/27/We have attempted to contact the customer but have been unsuccessful. However, we have been able to resolve the concern with our customers orders being cancelled and
would encourage him to place the order again.Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely,Best Buy

Initial Business Response /* (1000, 10, 2016/02/11) */
Dear Revdex.com,
Thank you for bringing this matter to our attentionOur records indicate that Geek Squad performed a PC Network Setup service for Ms*** as of 12/19/After further review we have verified that the fax line was provided
by the customer because the line that came with the product was too short therefore Best Buy/Geek Squad is not responsible for the quality or performance of the product(fax line)
Best Buy is not able to replace or provide any compensation to replace the product(fax line)
Thank you,
Initial Consumer Rebuttal /* (3000, 12, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had an old fax machine, which remained hooked up on it's own line at the same time the new fax line was hooked upI did NOT already have the line that Geek Squad hooked upThey brought it with themSee pictures showing the lineIt is exactly as it was wrapped when I moved the furnitureIt WAS supplied by the Geek SquadWhere would he have even found it? I did NOT have an extra and was never asked for one
Final Business Response /* (4000, 14, 2016/02/12) */
Dear Revdex.com,
Best Buy feels that we have fully addressed MS***'s concerns that were forwarded to your office in our previous response and we maintain our position
Nevertheless, please forward any additional concerns to our office and we will respond accordingly
Thank you

Initial Business Response /* (1000, 10, 2015/10/16) */
Dear ***,
Thank you for contacting Best Buy through the office of the Revdex.com about your recent store visitMy name is Cassie and I work with the Executive Resolution Team at Best Buy Corporate Headquarters
I am sorry to
hear about the difficulty that you had and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company
Best Buy is only able to provide a price match on items that are in stock at a local competitorYou can review our price match guarantee by visiting the link below
http://www.bestbuy.com/site/clp/price-match-ghttp://www.bestbuy.com/site/payment...⇄ /> Again, I apologize for your experience, as we value your business
Thank you again for making Best Buy aware of this situation
Sincerely,
Cassie E

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will be checking my best buy credit card statement for a refund of ***dollars

Initial Business Response /* (1000, 5, 2016/02/05) */
Dear Revdex.com -
I reached to to *** and we were able to locate the cancelled AppleCare order and it has been refundedAdditionally, we are cancelling the AppleCare plan and refunding the customer's January monthly paymentBased on my
communication with Ms***, it appears that she is happy with our resolution
Regards,
Amy

Dear Revdex.com, Thank you for bringing this matter to our attentionCorrespondence has been brought to our Executive Resolution for proper review. We apologize about the frustrations and inconveniences this has brought to the customer. According to our records the order listed in the
complaint is not a valid order number however with the additional information provided we show there is one order placed and is canceled at this time. Best Regards, Amanda

March 28, To Whom It May Concern: Best Buy feels that we have fully addressed the concerns sent to your office by *** *** in the previous correspondence forwarded to your office on March 15, 2017and our position remains unchanged. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com,Best Buy feels that we addressed this issue in our previous response, and we will not be providing it additional considerationUnfortunately, Best Buy does not offer promotional deals, such as free product with purchase, on open box products Nevertheless, please forward any new information and we will respond accordingly.Best, Cassie E Exec Res Sr

Dear Revdex.com,Thank you for bringing the consumer's concern to our attentionAfter investigating the situation, Best Buy has made the determination to uphold its denial of the return due to the length of time outside of the return/exchange windowThe consumer has been informed of our decisionPlease
reach out to us with any further questionsBest Buy considers this matter concluded.Sincerely,Alex S

Revdex.com, Thank you for bringing this to our attentionPlease know that our website clearly states that we will price match competitors at the time of sale onlyIf Best Buy lowers the price within days, we will adjust this; however, competitor matches must be done at the time of saleWe
apologize for any confusion I have posted the policy from our website below for reference: Best Buy Price Match GuaranteeWe won't be beat on price.We'll match the product prices of key online and local competitors.Special Considerations:At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by these major online retailers: Amazon.com, Bhphotovideo.com, Crutchfield.com, Dell.com, HP.com, Newegg.com, and TigerDirect.com.We match BestBuy.com prices on in-store purchases and in-store prices on BestBuy.com purchases.If we lower our in-store or online price during the return and exchange period, we will match our lower price, upon request.Our Price Match Guarantee covers new itemsOne price match per identical item, per customer, at the current pre-tax price available to all customers is allowed. Thank you again for allowing us to address these concerns Regards, Sarah L

Dear Revdex.com,Thank you for sending this for reviewI have worked with the customer and sent her a return label for the productI received it and have mailed the customer a gift card for $confirmation number ***The gift card was requested on 5/and it typically takes 7-business days
to arriveThe customer has my contact information in case she needs any further assistance.Thank you,Karla ***

I am rejecting this response because: There is NO physical damage to our TVThe Geek Squad rep even stated there was no physical damage and that "this type of damage usually occurs due to physical damage." We strongly feel this is their way of not paying for a repair to a broken television unit and will seek legal assistance if neededThis is unacceptableRegards,*** ***