Best Buy Stores, LP - US Headquarters

No, Best Buy has not contacted me to resolve this issueBest Buy has not resolved the problem

Revdex.com, Thank you for brining this to our attentionPlease know that the customer has already been refunded in full for the cameraI have also, as a courtesy, refunded the customer's memory card, which was $13.90, for a refund of the total order Please know that we would not be
reimbursing any interest charges, at it is still the customer's responsibility to pay their bill while an investigation is pending Thank you again for allowing us to address these concerns Regards, Sarah L

Dear Revdex.com, Thank you for your continued support in this matterBest Buy feels that we have properly addressed our stance on honoring past promotions in our previous statementBest Buy does not possess a way to reinstate a canceled order, nor do we possess the methods to apply a carrier offered promotion after the promotion has endedAt this time, we would recommend our customer contacting Verizon to discuss any possible next steps to obtain this promotional pricingAs Verizon remains the account holder and not Best Buy, any billing prices and device payments will ultimately be instated by themAgain, we truly apologize for any inconvenience this may causeAt this time, Best Buy has delivered our final stance and will not be providing further consideration on this matterHowever, we will respond accordingly if any new information is brought to our attentionBest regards, Shane MExecutive Resolution Specialist Best Buy CoINC

Dear Revdex.com, Thank you for bringing *** ***’s Geek Squad Remote Service concerns to our attentionI have called the customer and apologized for her service concerns. Due to her concerns, we have requested a $make good check for customer satisfaction Thank you,
Dean *** Executive Resolution Specialist *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I visited the Best Buy store this past weekend, and they processed the laptop trade in at the same terms that were advertised by the corporate offices of Best Buy The corporate office ended the original promotion earlier than they had advertised, and apparently had not informed store personnel However, they have now made good on the promotion so I consider the matter resolved *** ***

I am rejecting this response because:I received the signed manifest from Best Buy. This was not signed by anyone in my home. I have attached a copyI believe this document was forged by the driver as the date is signed in the same penmanship as the driverI am truly concerned about the integrity of Best Buy and its affiliates. Myself and *** *** are the only residents in my homeThis document was NOT signed by us

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry to hear of the setbacks endured by the customer when dealing with this Please know that we have left multiple voice mails to phone listed but we have not received a responseWe will provide
further updates when we are able to speak to the customer Thank you

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding the matter has been brought to our Executive Resolution Team for proper review. After review of the customer’s request, we were able to see that the customer did
earn the points for an order on 03/27/2017, and then proceeded to return the order on 04/10/Per our terms and conditions, if you return an item in a qualifying purchase for which you received points, we will deduct the corresponding number of points from your accountAlso, as the customer used the $certificate he initially earned, the customer’s account went negativeBest Buy feels that we have fully addressed the customers concerns that were forwarded to your office Respectfully, Bethany H

Hello Revdex.com, I’m following up on my previous response to *** ***’s Revdex.com case We offer a 15-day return policy for customers on any returns, exchanges or refunds on products purchased from our companyThis policy is printed on the front of the receipt and posted at our checkouts at the time of the purchase and our website www.bestbuy.com As outlined in our previous response, Best Buy takes allegations such as Ms***’s very seriously, and we appreciate you having allowed us the time to perform a thorough investigationUnfortunately, Best Buy has been unable to substantiate Ms***’s version of events and will not be taking action in regard to the allegations they have presented and would be unable to accommodate their refund request Best Buy feels that this has been addressed appropriately and will not take further action on this issueRespectfully, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Mr***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. We are very sorry that you were unable to procure the Nintendo items you attempted to purchase
online. Unfortunately the products sold out in a matter of minutes due to huge demand and limited quantitiesOnce the items were out of stock all other orders were unable to be completed. By using the Best Buy Website you agreed to be bound by the Conditions of Use of BestBuy.com. Under these terms it is stated. “We try to be as accurate as possibleHowever, we do not warrant that product descriptions or other Best Buy Property content is accurate, complete, reliable, current, or error-freePrices and promotions are subject to change, and may vary from those offered in our storesWe cannot confirm the availability or price of an item until you place your orderDespite our best efforts, rarely an item in our catalog may not be available, the offer may have been misstated, or an item may be mispricedFor any of these reasons, we may cancel your order or we may contact you for instructions on the order.” I am sorry, but under the circumstances Best Buy is under no obligation to provide any compensation due to availability of these Item. Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolvedSincerely, Larry S

Dear Revdex.com, We have we have reached out to Mr*** multiple times by phone and have left voice messages with a call back number to resolve this matter and not received a response. We would be happy to try to find a resolution to this matterWe will be closing this case if we do
not receive a reply. Thank you,Larry S

Initial Business Response /* (1000, 12, 2015/10/27) */
Dear Revdex.com,
Thank you for bringing this to our attentionWe have verified that the customer was assisted in placing an order for the same television for the lower price requested
Thanks,
Initial Consumer Rebuttal /* (2000, 14,
2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your officeBest Buy has offered the customer a gesture to fulfill his service plan.Nevertheless, please forward any additional concerns to our office and we will respond accordingly SincerelyBest Buy

Initial Business Response /* (1000, 5, 2015/10/07) */
Dear Revdex.com (Revdex.com):
Thank you for bringing ***'s concern regarding the My Best Buy loyalty program and certificate reissue request to our attention
Our Social Media Specialist Derek responded to Mr***'s concerns
on 10/05/and provided the response here for visibility:
Re: Discount, Bad Rewards, Lies and Deceit
10/5/
Good afternoon **, and welcome to the Best Buy forum,
There definitely seems to be some miscommunication surrounding the 10% back offer, which we have been offering for more than a year nowI can understand feeling frustrated if certificates that you were awarded ended up expiring before you had the chance to redeem themLet me see what I can do to clarify the 10% offer and potentially help straighten out your account
A member can earn 10% back in points when they use a newly approved My Best Buy credit card or MasterCard in days with standard financingUnless you had Elite or Elite Plus status, the points that you are awarded will automatically be converted into certificates based on your certificate preferenceA certificate will usually expire after days and cannot be reissued once having expiredThat is not necessarily information a store associate would mention unless specifically asked, as it is mentioned online
I do want to apologize for any inconvenience you may have experienced, as that is simply not the level of service that Best Buy strives to provideI noticed while looking over your account that you did in-fact send an email into us regarding the issue at hand, and from what I can see, it appears that a resolution has been metI would encourage you to login to your My Best Buy account, and if you have any additional questions, then please send me a private message by clicking on the blue button in my signature
Thank you for reaching out to us and for being a member of the My Best Buy program
Derek Social Media Specialist Best Buy Corporate
In addition, our My Best Buy support team member reissued 6,points which converts to $certificate to Mr*** when they responded to their concerns on 10/03/2015:
Hi **,
Thank you for contacting My Best Buy
Im sorry to hear that the points has not been posted on your My Best Buy Account as of yetI understand that can be quite frustratingLet me help you with this
I am happy to say that I have already made a point adjustment that is equivalent to $reward certificateA total of 6,points will be posted to your account 24-hours from now
We appreciate your loyalty for being a My Best Buy memberFor any other concerns, you may visit our Program FAQs at www.bestbuy.com/mybestbuy
Sincerely,
Gie
My Best Buy Account Specialist
Reference ID:***
Thank you again for making Best Buy aware of this situation
Sincerely,
Steven ***
Executive Resolution Team
Best Buy Corporate Campus

Dear Mr***, Thank you for speaking with me over the phone todayI will be following up with you directly with more information as soon as I am able to Sincerely,Kelsey FExecutive Resolution Specialist Best Buy Co., Inc

Revdex.com, Thank you for brining this to our attentionPlease know that while we can understand the customer's frustration, we have no way of validating how the customer's gift card number was attained and used in CaliforniaWe have no record of the customer calling us to speak with anyone about
the card balanceRegrettably, even if we did, the customer would need to follow the correct channels for proper investigation of their fraud claim Please know the customer would need to file a fraud claim with their local authoritiesThe authorities will conduct a full investigation, and connect with the appropriate channels within Best Buy who will cooperate fully, and offer any information requested Thank you for allowing Best Buy to address these concerns Regards, Sarah L

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.However, I am disappointed in Best Buy as they seemed to have missed the pointTHE PROBLEM IS I WAS SOLD A COMPUTER THAT DID NOT HAVE ENOUGH SPACE FROM THE FACTORY TO ACCEPT THE UPDATES NEEDED TO RUN WINDOWSBEST BUY SOLD A DEFECTIVE COMPUTERIT WAS BRAND NEW OUT OF THE BOX ALL I DID WAS TURN IT ON AND THERE WAS MANDATORY UPDATES NEEDED FOR WINDOWS BUT I COULD NOT DOWNLOAD THE UPDATES BECAUSE THE COMPUTER DID NOT HAVE ENOUGH SPACE TO ITAS WELL IT DISPLAYED DRIVER ERROR MESSAGESI WILL NEVER GIVE BEST BUY ANY BUSINESS AGAIN

Dear Revdex.com,Best Buy stands firm with our initial response and will not be offering any considerations to this complaint. Respectfully, Ash E

Dear Revdex.com, Thank you for forwarding the customer's follresponsePlease know that a member of our social media team has been in contact with the customer to resolve her complaint Thank you,

08/08/2017 To whom it may concern, Best Buy has reviewed the situation and resolved the issue with the customer's profile preventing orders from being completed Having communicated with the customer and discussed the situation, we feel the issue has been resolved in it's entirety
Nevertheless, please feel free to contact me directly should any additional issues arise