Best Buy Stores, LP - US Headquarters

Revdex.com, Thank you for bringing this to our attentionPlease know that Best Buy cannot provide the customer with a new key code for their Microsoft OfficeThe customer would need to manager this with their Microsoft Office account, or contact Microsoft Office directI do see the customer was provided
with inaccurate information by mistake as an agent did think we would have this capacityThat agent made a request which was denied for the aforementioned reasonAs a onetime gesture in good faith for the misinformation, I have issues a $credit for the cost paid on the software back to the card used at the time of purchaseThe customer should see this refunded in 1-days or 1-billing cycles, depending on their cardThank you again for allowing us to address our customers concernsWe apologize for the confusion, and we always strive for excellence Regards, Sarah L

June 21, To Whom It May Concern: Best Buy feels that we have fully addressed Mr***’s concerns in our previous responses and our position remains unchanged Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com,Thank you for bringing this matter to our attention. We apologize for the issues the customer encountered. We need additional information in order to further research this matter. Can the customer provide the customer service PIN from the bottom of the receipt when the
purchase was completed? Unfortunately, we have been unable to verify the purchase that was made on 9/14/16. We will be happy to investigate this further once we have that Customer Service PIN.Thank you,David M

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Best Buy's insurance company, Sedwick, has contacted me on 8/31/and has escalated this matter

09//22/2017 To whom it may concern, Upon contact from the customer, Best Buy was able to cancel and refund the television in this order. As it turns out, the stand and entertainment center had already shipped by this time. However, the customer was able to have it returned to sender. Upon receiving this product to our return center, a manual refund was processed and the customer has been provided with a receipt for this transaction. Nevertheless, should any further issues arise, please feel free to reach out directly for assistance

Revdex.com,Thank you for bringing this to our attention. We were able to process a price match for this customer. Regards, Nick S

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your office on 12/20/Best Buy has provided the customer with a gestureNevertheless, please forward any additional concerns to our office and we will respond accordinglySincerely,Best Buy

Dear Revdex.com Have reached out to *** by phone left voice messages no response

Dear Revdex.com,Thank you for bringing the customer's order concern to our attentionI have called Mr*** *** and apologized for his order delay and thanked him for his feedbackOrder # BBY01-*** was delivered on 3/31/17, and due to customer experience, we have requested a $*** Gift
Card as an invitation to returnCustomer should receive his gift card within three weeks at his *** *** *** *** address.Thank you,Dean ***Executive Resolution Specialist###-###-####

Dear Revdex.com, Thank you for bringing Mrs*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer I spoke with Mrs*** on Monday, and found both gift cards still had the full balance availableOur support team
has cancelled the gift cards, and put the refunds back to the card used at the time of purchaseIt may take 3-days for the customer to see the credit on her accountI left a voicemail for Mrs*** today with this information Best Buy considers the matter closed Regards, Kathryn S

Dear Revdex.com, Thank you for bringing this matter to our attentionWe are sorry to hear that the *** laptop purchased by Ms*** on 03/31/is not functioning properlyBest Buy does have a day return period and unless the product is brought back within that period we are
not able to process a return or exchangeHowever, the customer can bring the computer to our store and we will send it out to service under the manufacturer's warranty or the customer may contact the manufacturer directly to initiate a warranty service claim Please forward any additional concerns to our office and we will respond accordingly. Thank you

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your office on 01/10/Best Buy has directed the customer to contact her bank regarding the concern as Best Buy does not control how the bank reports transactions on her statementNevertheless, please
forward any additional concerns to our office and we will respond accordinglySincerelyBest Buy

Dear Revdex.com, Thank you for giving us the opportunity to address this concernMr*** is within the stated policy for returns and should return the product for a refund.We allow for returns and exchanges up to days after the date of purchase or delivery date without restocking fees on any
item, this includes item purchased as giftsMr*** can access our return policy at: http://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat26080005001...⇄ a few exceptions, we will reimburse you for returned items in the same way you paid for them.Thank you,Gail D

Dear Revdex.com, We normally do not price match Black Friday pricingHowever, due to the circumstances, if *** *** purchases the iPad on BestBuy.com for the current price, I can credit the the difference plus tax once it has shipped or been picked upI will stress that placing the order
through BestBuy.com is imperative in order for us to apply the creditAgain she can set this up for shipping or in-store pickup. Please have her respond with the order number once it is placed and I will make the adjustment. Thank you, Dan S. Best Buy

Dear Revdex.com: This matter was resolve and the are no pending charges or holdsThe additional amounts were authorizations from attempting to run the card more than once due to the bank responseWe only charged it one timeIf his bank reflects differently or assessed fees that Best Buy caused, the
customer may call 1-888-BEST BUY and work them to provide proof and have the matter investigated properlyThank you!

Dear Revdex.com, Thank you for bringing Mr***'s concern to our attentionUnfortunately, the printed ad did show the image of the Nintendo DS XL but the price, description, and SKU numbers were indeed for the correct item, Nintendo DSBest Buy did catch this error and distributed correct
information to the stores on 11/24/16; which where then placed in several locations inside the stores to ensure customers were aware of thisWe are not price matching these item as there was corrections notices posted. Sorry for any inconveniences that may have been faced. Thanks,Best Buy

Dear Revdex.com, Thank you for your continued partnership with this matter. We have reached out to the appropriate teams to continue to resolve this for the customer. The teams involved handle special orders and are doing everything to take care of the customer. Those teams are looking into compensation for the customer due to the delayed timeframe. We were notified by the leadership the delivery has to be completed before that stage occursAt this time the Executive Resolution Team is having the DOD, Geek Squad Leadership and our Demand Planning team provide a resolution for the customer due to the logistics and special order purchase. Best Regards,

Dear Mr*** - We are unable to find any information in our systems regarding your purchase or installation service. If you would like for us to continue our review of your concerns, please provide us with a receipt from the purchase and any installation appointment dates and
receipts. Regards, Amy

Dear Revdex.com, Best Buy has provided our stance on this matter and that stance remains unchanged. Best regards, Scott M

Revdex.com, Thank you for bringing this to our attentionPlease know that the customer is claiming fraud and as such would need to open a fraud claim with their local authoritiesThe police will connect with the appropriate channels within Best Buy and we will assist in any we can with their
investigationThe customer would also want to call Citi and open a fraud dispute with themThey can locate the number in the back of their credit cardAgain, for legality reasons, as this is a fraud claim, this must be handled through the proper authoritiesThank you again for allowing us the opportunity to respond to our customer's concerns Regards, Sarah L