Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for bringing *** *** ’s appliance delivery concerns to our attention. We have contacted the customer regarding their delivery concerns, and the very poor experience they encountered with the delivery team. The refrigerator has been delivered, and due to
the customers’ experience, our Gurnee, IL store’s management team has provided a credit back to the original purchase for customer satisfaction. Sincerely, Dean ***Executive Resolution Specialist ###-###-####

Revdex.com:
While being upset with Best Buy and have no intentions to purchase with them againI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. For the record it is quite ironic how it took days to receive a credit I was assured I would have received in only a period of to business daysIn addition to this, it is no surprise that fifteen minutes after receiving an email from Best Buy stating they will be issuing me a credit for the television, I received an email from Revdex.com with a notice from Best Buy. Thank you Revdex.com, without your assistance I likely would have never received a credit from Best Buy. Sincerely, *** ***

I am rejecting this response because:
These dates are not accurate I spent hours and hours and many days to get something lifted from best buy after getting the initial warning Furthermore, there remains inaccurate activity on my return report, which I have requested be resolved and yet it still remains on the report Specifically, there was a price match for a Google Home device that was counted against me as a return and contributed to me getting flagged This is still an issue that needs to be addressed

Initial Business Response /* (1000, 5, 2015/10/06) */
Dear Revdex.com,
Thank you for bringing this matter to our attentionThe customer agreed to the terms of conditions of the Geek Squad plan at the time of purchase which indicate that a fee(s) may be applicable for servicesBest Buy is will not
move forward with the customer request to waive the fee or to refund the monthly payments to the Geek Squad plan as the product was covered for the time passedWe are able to cancel the protection plan if the customer no longer wants but she will need to contact Geek Squad to do so at ***
Below is a link to the mobile phone terms and conditions
file:///C:/Users/a224515/Downloads/gsp_2015_09_13_to_current_v10_english.pdf
Thank You,

Dear Revdex.com,Thank you for giving us the opportunity to address Mr***'s concernsWe reached out to Mr*** and have agreed to provide him with the gift card when he brings in his computerHe indicated he would bring the computer in today after 6:pm. Thank you,Gail D

Dear Revdex.com,Thank you for brining this matter to our attentionWe have reached out to the customer and have came to a resolutionThe customer has our contact information. Best regards,Daniel S

I am rejecting this response because:
All though I understand it is past the return date, the salesperson who represents BestBuy and Pacific sales mislead us as to what the warranty covered, we were told we had full coverage which in reality we have little to no coverage, this is deceptive business practice it is a bait and switch, the idea of falsely stating inaccurate warranty coverage to get a sell is not acceptableI understand as a large corporation you think you can lie and cheat and get away with it, but this product is defective, you state you have a no lemon policy on all of your warranty's yet this is also not the case, there is no way with usage that a powder coating that is baked on to withstand should peel off, and since the coating is peeling off it does indeed affect the heat control, we have purchased many items through your company always putting on the Geek squad warranty, which up to this point has been good, but you decided to cut corners with out letting consumers know the true facts, causing many of us to purchase warranty's that are of no real value just to pocket extra money for your profitI have asked from all involved just to fix my oven not a huge expense but nope not one of you have stood up to do what is right, so I will continue to fight this issue, I have already made contact with the local news station but held off responding back in hopes this could be settled, I do not like to throw threats, as this is not one either but I will stand up for what is rightmy oven is defective, your sales team lied to us about the warranty, so no I will not back down or take your simple responses

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find accept that this is probably the best outcome that I can expect from Best Buy Unfortunately they have chosen not to acknowledge the actions of their own representatives which were documented prior, but at least they have provided a somewhat goodwill gesture Thank you for the assistance. *** ***

Dear Revdex.com, I contacted *** *** on 4/19/and left a voicemail with my contact informationI would like to assist in making sure this is resolvedi have verified that the plans she has are no longer setup for auto-renewal, but I also want to make sure she receives a refund if she has
not received one yet. Thank you, Dan S.Best Buy Executive Resolution Team

I am rejecting this response because:
I had to go back and forth between the best buy customer service on the phone and in store for about a week to even get a refund processedI am still not satisfied with the overall service provided, and it is shocking that no one has stepped forward to take accountability in this matter and provide customer satisfactionI had to fight and take all the pain and spend all those hours to get my money back which was charged without a proper notification and invoice in the first placeEven after all that bestbuy is considering this JUST as another refund issue and closing it off as the refund got processed

Revdex.com, Thank you for bringing this to our attentionWe deeply apologize for any confusionPlease know that the customer was issued the points; however, they did expireI called the customer and explained that his email may have filtered them outI reissued the certificates to the customer as a
gesture of good faith, and also provided him an email with various links and information on our My Best Buy Rewards programThank you again for allowing us to address these concerns Regards, Sarah L

Initial Business Response /* (1000, 5, 2015/12/08) */
Dear Revdex.com,
Thank you for bringing this to our attentionContract phone plan prices are managed directly by the phone carriersBest Buy is not able to manipulate or change contracts plans as it is a contract established directly which the
phone carriers
Best Buy provides pricing and details for plans and contracts that is provided by the mobile phone carriersBest Buy tries to be as accurate as possible however, we do not warrant descriptions or other Site content is accurate, complete, reliable, current, or error-free
If the customer does not like the current phone purchased and is still within the return period, he cane come to one of our locals stores to return or exchange
Below is a link to our Conditions Of Use and to the return period
http://www.bestbuy.com/site/legal-privacy-policies/conditions-of-use/pcmcat20440...⇄ /> http://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat26080005001...⇄ /> Thank you,

Initial Business Response /* (1000, 5, 2016/03/02) */
March 2,
To Whom It May Concern:
Best Buy feels that we have fully addressed *** ***'s concerns that were forwarded to your office as he was informed that the Plan in question had expired and he was also outside of the
warranty on the work performed under the last service orderTherefore, Best Buy is unable to fulfill his request for replacement or repair of the television in questionNevertheless, please forward any additional concerns to our office and we will respond accordingly
Sincerely,
Terrance ***
Senior Executive Resolution Specialist
Best Buy Corporate Campus

Initial Business Response /* (1000, 5, 2015/12/15) */
Dear Revdex.com (Revdex.com):
Thank you for bringing *** concern regarding the online order and reship request to our attention
Best Buy deeply apologizes for any frustration this situation may have caused and
disappointed we did not meet their expectationsThe items for online order #BBY01-*** have been reshipped to *** requested address and the ETA is 12/23/The tracking # is as follows:
***
Thank you again for making Best Buy aware of this situation
Sincerely,
Steven W***
Executive Resolution Team
Best Buy Corporate Campus
Initial Consumer Rebuttal /* (2000, 7, 2015/12/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you, but this was resolved after me going to my post office and the calling Best Buy backI should not have had to waste this much time

I am rejecting this response because:
The image shows that the address is listed as it should beI checked that the address was correct and don't feel like BestBuy took the proper steps to ensure my order.I recieved a response to my initial email to customer service and was advised to repurchase the item which was a higher priceThis order was cancelled as well..... Why wasn't I contacted if this was just an adderess issue? I'm disappointed with the way this is being handled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.They have restored my coverage on the television which will expire Jan23, as I originally thought.Thanks!

April 10, To Whom It May Concern: Best Buy feels that we have fully addressed Mrs***’s concerns in the previous correspondence forwarded to your office on March 28th, and our position remains unchanged. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Revdex.com, As this is a damage claim, the customer must continue to work with the agent from Sedgwick who is handling his claimAgain, this must be addressed thorough the appropriate channelsThe customer can reach Mary Ann *** at ###-###-####Thank you Regards, Sarah L

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me provided that the business will reissue the certificate in the amount of $on RewardsZone account #***. The certificate is #***.Thank you and Regards,*** *

Dear Revdex.com,Thank you for bringing *** ***'s concern to our attention.Our return period on a computer is daysAfter days, if there is an issue with a purchased item, the customer would need to work directly with the manufacture under their warrantyMr*** did not purchase a
Best Buy service plan so any future services or consideration for a replacement would need to be in conversations with HP directly.Best Buy will not be refunding or replacing this computer outside our return period.Thank you,Best Buy