Best Buy Stores, LP - US Headquarters

Revdex.com, Thank you for bringing this to our attentionPlease know that the store connected with the customer personally, and are refunding the customer in full for the mount Thank you again for allowing us to address these concerns Regards, Sarah L

Dear Revdex.com, Thank you for bringing the customer's return concern to our attentionOur online warehouse has received the customer's returned products and have processed a total refund of $on orders # BBY01-*** and # BBY01-***Refunds would go back to the original form of
payment.Thank you,Dean ***Executive Resolution Specialist###-###-####

Dear Revdex.com, We thank you for bringing Mr***'s concern to our attentionMr***'s television has indeed been undergoing service by our agentsThe parts needed do take time to be ordered in and received from the vendorWe understand this may be inconvenient to the customer however
the services being completed are within a reasonable time frameThe customer has been in contact with upper leadership on this matter and has been informed throughout the processThere is a service scheduled for tomorrow, which should repair the issue at handWe direct the customer to continue working with our agents on the service, as we are actively working to resolve the concern Please forward any additional concerns to our office and we will respond accordingly. Thank you,Best Buy

Dear Revdex.com, Thank you for bringing this matter to our attention. Best Buy has reviewed the purchase of the air conditioner and Geek Squad Protection (GSP) plan. The GSP does run concurrently with the manufacturer’s warranty in the first year and may cover issues the manufacturer’s
warranty does not. On the purchase receipt, the expiration date of the GSP is clearly documented as 5/9/2016. Best Buy considers the matter closedThank you, David M

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThis is a completely separate order that I am receivingI did cancel the first one due to all the run aroundThe store manager at the Best Buy in Burlington,MA, Anthony went out of his way to help me which is why I am giving Best Buy a second chanceThis is the order I am receiving on April 15thIf all goes well I will be happy with the end result!Sincerely,*** ***

I am rejecting this response because:
https://www.youtube.com/watch?v=qqVtm6Jwuto

Dear Revdex.com - We have reached out to the Pinole, CA Best Buy store and found that the customer's television has been repaired per his request and is being sent back to the store for pick up. We will be closing our review of this matter.Regards, Amy C

Dear Revdex.com, Thank you for forwarding this matter to our attentionMr*** contacted Best Buy outside of the Revdex.com and we have addressed his concerns Best Buy considers this matter closed nevertheless, feel free to forward any other questions concerns and our offices
will address accordingly Thank you

I am rejecting this response because:
I still have not received any response from the business regarding the resolutionIt has been more than days.To resolve the issue, please call me at ###-###-####

Dear Revdex.com,Thank you for bringing *** *** concern to our attentionWe have forwarded the customers concern to the appropriate group that handles damage claimsAn appointed insurance adjuster will be in touch with the customer directly.Thank you,Best Buy

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the auto installation and refund request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations with
the auto installation serviceThe refund was processed by our Houston store (#***) for the amount paid, $back to the MasterCard credit card account on 09/06/We have sent a copy of the refund receipt to *** ***’s email address Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to our attentionWe apologize for any inconvenience this may have caused We have contacted the customer via email and hope to come to an amicable resolution with his computer so that he can purchase and use the Oculus
Rift. Sincerely,Kelsey F.Executive Resolution Specialist Best Buy

Dear Ms***,Thank you for bringing this matter to our attention, we apologize for any inconvenience this may have caused youWhen placing an order through www.BestBuy.com the option is provided at time of order creation (and post purchase) to add another person who may be authorized to pick up
the order you've placedWithout your authorization on the order to allow another person to pick up your order, our store will decline releasing the order to anyone but youYou can easily add your husband as a pick up person to your order through your account on www.bestbuy.com or following the link provided: https://www-ssl.bestbuy.com/profile/orders/order-details?orderId=BBY01-***Until you have authorized another pick up person through the above means, the store will not release to the order to anyone aside from yourselfBest Buy has addressed this matter and provided options to the customer in order to have this rectifiedBest Buy considers this matter addressedFor any other concerns, you may visit our Help Center at www.bestbuy.com.Thanks,

I am rejecting this response because:
Let's get specific on these cancelled ordersBest Buy cancelled one order regarding a single hard drive, usb sticks, and some other computer peripheralPlease tell me what I violated in this orderI hadn't ordered any of types of these computer peripherals in more than yearI have no idea why Best Buy cancelled that orderI tried to re make the order and those orders were cancelledIt's not like I made numerous ordersI was just trying to get this single order placedRegardless, I was banned from ordering online for weekSince then I have been able to place orders online againThis Best Buy representative seems to be completely unaware of this so I'm wondering how much this person "investigated" my case since they clearly didn't even look at my recent order history. BTW, I also have a price match that is stuck in limboIt has been over a week since the price match was made and I have not received creditThis is illegal and needs to be fixedThe case for this price match is ***It was already verified as qualifying for a price match by two representativesBest Buy is legally bound by their T&Cs to issue the refundIf this does not happen, I will file a chargeback claim with my credit card companyIt is incredible how disrespectful you all have been

Hello; My name is Cassie and I work with the Executive Resolution Team at Best Buy corporate headquarters.Best Buy only prices matches to online retailers that are on our list of approved merchantsBecause we are clear and upfront about which retailers we do price math, we are not required to price
match each retailer that we do not.Our policy clearly states the following:"We price match products shipped from and sold by these major online retailers: Amazon.com, Bhphotovideo.com, Crutchfield.com, Dell.com, HP.com, Newegg.com, and TigerDirect.com."These are the only online retailers for which we will offer our Price Match Guarantee.I apologize for your disappointment, as we value your business.Kindest regards,Cassie EExec Res SR

Dear Revdex.com,Thank you for reaching out to us with your concernWe have reviewed the information surrounding your order and the units you claimed to be defective were 100% functional when re-tested by our staffAs all sales are final on Techliquidators, they were shipped back to you under UPS Pro
#***We also replied to your email back on June 29th to inform you of the return shipmentIf you need any further assistance, please call our Customer Care department at ###-###-####.Thank you,Best Buy

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence has been brought to our Executive Resolution Team for proper review. At this time the customer’s dedicated specialist had reached out to the store to work with the local leadership where
they contacted the customer, set up a time to facilitate the return. After review we have confirmed the customer has been taken care of and given a full refundBest Regards, Amanda H

06/05/2018To whom it may concern,Best Buy has reached out to the customer and reviewed the situation. As of 06/05/the customer has confirmed that his account has been credited by the carrier and the issue is resolved. Nevertheless, should any further issues arise, feel free to reach
out directly

I am rejecting this response because: I have a valid receipt that says that I can exchange or return a product that I am not happy with within days of purchaseI was never given the opportunity or instructed to open the product before I left the store so it was never proven that the television was not damaged when it was sold to meI do not want a discounted product, I want an exchange as is my right as indicated in Best Buy's posted return and exchange policy on their website instructed by the receipt I was given

February 15, To Whom It May Concern: Best Buy feels that we have fully addressed *** H *** Jr’s concerns that were forwarded to your office as our store leadership made offers of exchange and explained that we cannot supply a service plan on the product at this
time. We apologize if Mr*** is not happy with the offers made however, we stand behind our store leadership’s decision in this matter. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** SrExecutive Resolution Specialist Best Buy Corporate Campus