Best Buy Stores, LP - US Headquarters

Dear Customer,Thank you for bringing this to our attentionWe apologize for this inconvenience and have been able to review your experience.It seems that the estimated date of delivery was displayed incorrectlyWe see that the item was delivered on 03/27/and left at the front door to the
address you provided. We apologize for the confusion of delivery but we are glad that you have received your product.Best regards, Daniel S

Dear Revdex.com,Thank you for bringing this matter to our attention. Mr***' order was cancelled because we were unable to verify his informationThe conditions of use for our website state: "Our order confirmation to you does not signify our acceptance of your order, nor does it constitute
confirmation of our offer to sellAt any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reasonWe may impose these limits on a per-person, per-household, per-order, or any other basisIf we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to usIf we cancel an order or part of an order that we've already charged you for, we'll refund you the full amount of the canceled portion of the order."I was able to replace an order for Mr*** for the digital downloadMr*** will receive an email confirmation to his ***@gmail.com address. Thank you, and please let us know if you have any questions. Best,Cass E Exec res Sr

From: ***, *** Sent: Friday, May 12, 4:PM To: '***@gmail.com' Subject: Best Buy Revdex.com Complaint Dear *** ***, My name is Dan *** and I am a member of Best Buy’s Executive Resolution TeamYour Revdex.com
concern was forwarded to me for further investigation. I was disappointed to learn about the challenges you have encountered with *** Gear Sand I am truly sorry for any inconvenience this has causedI tried to contact you by phone but the number listed but I had to leave a voicemail I would like to help you resolve this matterYou stated in your complaint that you were referred to ***Normally if an item is still under warranty but outside of our 15-day Return and Exchange Policy, we will refer customers to the manufacturer I am wondering if you ever contacted *** to address this and if so, what they did to try to rectify the situation Thank you so much for being engaged and sharing your feedbackI look forward to hearing from you Sincerely, Dan *** Senior Specialist | Executive Resolution Team

Dear Revdex.com -The customer's decision to purchase a computer during the repair of his original computer under the manufacturer's warranty is a separate issue from his original Revdex.com complaint. This is not a rebuttal. Regards, Amy C

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for helping me resolve this issue. *** ***

I am rejecting this response because: Best Buy corporation is NOT sorry for my experienceThis response proves that Geek Squad employees are not doing jobsNo service tickets createdI am sure that my presence could be substantiated by camera at the Arlington location Geek Squad is a scamPushing a service and can't or refuse to render service I did not say assist me with uploadsI purchased a new computer because I was told by a Geek Squad employee that computer repairs could take a few weeks at the Irving location (basically service request are not completed on locationI took two computers in for repair (two location)Basically told they could not do anything! This seem to be a common theme with Best Buy response to compliantSlighted again because the person responding to the complaint did not acknowledge my issue (basically do not want to grant refund)! Why request that I keep traveling back and forth to a store? Again costing me more money and time refusing to compensate me for gas and time (a different town)

Dear Revdex.com - The customer's order was made using cash. Per Best Buy's refund policy, any cash refund over $will be made to the customer in the form of a check. The checks have a processing and delivery timeframe of business days. A check for $1,was requested on
5/21/16. The customer should be receiving her check within the next couple of days as the business days will be up as of Friday, June 3rd. We are closing our review of the customer's concerns at this time as we can see that her refund has been requestedRegards, Amy

I am rejecting this response because: The hard drive on this unit has been replaced THREE times in months which has led to much inconvenience. The log provided is complete and utter self-serving deceptive nonsense. The same issues have occurred since purchase and Best Buy has REFUSED to honor their own contract and service agreement. Based on the amount of wasted time, work product, and more, legal action may be required and perhaps even a class action suit based on the horrible Revdex.com rating and Consumer Reports ranking as one of the worst companies in the country

I am rejecting this response because:
Thank you for your response regarding my complaint ID ***I have reviewed the response from Best Buy however, it is unsatisfactory and does not address the and misleading advertising that they engaged in, in order to get my signature and agreement to a Sprint lease agreement that I would never have purchased otherwise Best Buy clearly advertised Sprint mobile plans whereby the customer is charged $1/month for an Apple IphoneBest Buy failed to inform me at any point during my purchase that they would not honor the advertised price and that they would be charging me instead $each month for a year periodThey failed to inform me that the terms and conditions of the sale would not apply to me and instead, they requested my electronic signature to a Sprint lease agreement without showing me the actual charges and terms of the dealThey did not inform me, before requesting my signature, that they would not charge me the promotional price Once I finally saw the actual charges and details of the deal, which was way after they required my electronic signature, they did not allow me to cancel my transactionI repeatedly contacted Sprint to rectify this, but they refused They deliberately and purposefully engaged in advertising, causing me to purchase a cellphone at $for months, $in total, all the while informing me that I would only be charged $per month After I alerted them to this, they refused to rectify the purchase of the product that I would never have bought knowing what they were going to charge me I request that Best Buy refund me for the difference between what they advertised and what they charged meThey advertised a charge of $per month for years, in total $They actually charged me $I request a refund of the $I lost because of their misleading and advertising

Dear *** ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am very sorry to read about your experience with the Apple Care+ Plan you purchasedI sincerely
apologize on behalf of Best Buy for any inconvenience and frustration this may have caused youUpon investigation into your allegations, first of all you have been misinformed by AppleThis plan was active and assigned to the correct device which was verified with the IMEI number associated to your phoneHad you had a problem with the phone you could have brought it into any Best Buy for serviceSecondly, the Apple Care + Plan begins at the date of purchase and continues month to month and is paid for month to month until cancelledThe contract was cancelled on 4/28/because you did not renew due to the fact that you closed your credit card and did not provide another when requested. The emails that you received were first, a request to update your credit card information and the second was to inform you that the contract was canceled due nonpaymentThe monies that you paid cover the month to month cost of the planThere is record of only one call made by you to Best Buy on 3/22/customer service, checking the status of the planBest Buy declines your request for a refund as it has fully met its obligations under this contract Thank you for your patience and understanding. Again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolvedSincerely, Larry S

I am rejecting this response because: I have responded to best buy as below and I have called and left message with *** ***.*** *** Aug at 11:32 PMTo*** ***Message bodyHello,I was away travelling outside the stateI did not get chance to try my new TV till few weeks ago.I just need to exchange or fix TV.I will call you on Monday to discuss this matter in person.Thanks for your help.Sent from my T-Mobile 4G LTE Device-------- Original message --------From: "*** ***" <Makayla.***@bestbuy.com> Date:08/16/2017 4:PM (GMT-05:00) To: [email protected] Cc: Subject: Best Buy- Revdex.com Hello, My name is *** and I am reaching out regarding your Revdex.com inquiryThank you for bringing your concern to our attentionI attempted to reach you on the phone number provided and have left you a voicemail. I will need a little more information on your complaintYour television was purchased 5/29/and you state the issue occurred on 8/3/There is some time between the purchase and the television breakingCan you please give me more detail on this? I look forward to your reply. Thank you,*** ***Best Buy CoInc.Executive Resolution SpecialistEnterprise Customer Care###-###-####makayla.***@bestbuy.com

Dear Revdex.com, Thank you for bringing the customer’s return concerns to our attentionCustomer’s SPT dishwasher return was received and refund completed on 11/21/ Sincerely, Dean ***Executive Resolution Specialist###-###-####

Dear Revdex.com: Thank you for this informationI was not able to locate an order by the customer's name, e-mail, or phone number provided hereHowever, Best Buy partners with Sedgwick for all damage claimsIf I'd had an order number to validate, I could have forwarded this matter onto my contacts, as a
courtesy; however, since I do not have that detail, the customer may call them directly at ###-###-####Thank you!

I am rejecting this response because:
I have been dealing with this for over a week, all I simply want is a return of my deviceI purchased it at BestBuy.com and I should be able to return the device to them and they issue me a credit! The Merced, CA store told your associate "Tea" A completely story with an extreme slander of my character that held NO truth or merit I will absolutely deal with separateIt is what I would assume was a desperate attempt to cover up why I was treated so poorly at your Merced, CA locationObviously at this point I think it is in everyone's best interest NOT to have me return to your local storeIt takes 3-days in most cases for "Tea" to even respondThere are hundreds of people on your BestBuy forum that are dealing with issues similar to mine, staff in stores not knowing or wanting to handle the returns properly and being rude or worse to customers. I JUST WANT A RETURN AND REFUND SO I CAN DISCONTINUE ANY AND ALL FUTURE BUSINESS WITH BESTBUY IN A TIMELY MANNERIf you force me to travel the hours to another location to complete my return I will expect time and expense compensation for the return

I am rejecting this response because:A $gift card is a joke when the price matching policy posted by Best Buy refund was over that amount. So far, one refund offer (in good faith, according to Best Buy e-mail response), then another offer in good faith (in e-mail response) the next day still didn't cut it when price matching per policy, but they still quoted the Amazon Prime Promotion.The Amazon Prime Promotion that Best Buy is referring to WAS NOT IN EFFECT at Amazon at the time the order was placed, nor a half hour later on Saturday 1-28-17 after the non-english speaking people at BEST BUY couldn't do anything but repeat back everything I said about the items for price matching, and this went on and on and onThat prompted a call to our local Best Buy store and a call back from the manager on duty (and still WAS NOT IN EFFECT at Amazon), who is aware that I am a customer of theirs and was given the information on what the problem was, and had a chance to look at both items in the order to view that these were posted prices at the time and the pre-order price of $for WWE: Roadblock (three disc DVD set) was not changed to a (pre-order now at $for Amazon Prime Members Only Price) until after midnight 1-29-17, therefore qualified under the price match policy posted by Best BuyComplaints written to Best Buy customer service (an address no longer posted on Best Buy's website) didn't get their atttention until the follow day, at which time Amazon raised the price of item one: History Of The Eagles (three disc blu-ray) by $2.00, and re-listed item two: WWE Roadblock as an Amazon Prime Member Price Only.A NEW PROBLEM EFFECTIVE TODAY HAS DEVELOPED REGARDING THIS ORDER - this order was received today (2-1-17) and I have written to Best Buy customer service ([email protected]) to inform them that they either sent me the wrong version of item two: WWE Roadblock (three disc set) as I received a one disc version, or Best Buy has a listing on their website and this DVD is not what was advertisedThey not only owe me the additional $for the proper per policy price match that should have taken place on 1-28-- but now they just owe me the three disc set they advertised, or a complete refund. Send that to Best Buy!And then do something us customers have to deal withPlace an order at Best Buy dot com that has a lower posted price at Amazon, Walmart, etc- then try calling Best Buy and request a price match per policy - but be prepared for non-english mis-understanding, hearing what you've said repeated and repeated and confused, and watch minutes go by and still nothing accomplished - and you'll discover why customers are going to Walmart.Then ask why [email protected] is no longer listed on Best Buy's website under "contact us"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate Best Buy's prompt response

Customer picked up truck today and is happy. Everything that he mentioned in his complaint was in process. The wheels took a little longer than expected to get repaired. Thank you and Merry Christmas!! Brian PM***Tom O'Brien Chrysler Jeep Dodge RamU.S
NorthGreenwood, IN 46142Office: (317) 534-2202Fax: (317) 885-3690Toll Free: (866) 290-4324www.tomobriengreenwood.com

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the *** TV exchange request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsAfter
receiving Mr***’s Revdex.com complaint, we contacted our Lakewood store (#***) who provided an exchange on the *** TV on 02/17/ Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com:Best Buy feels that we have fully addressed *** ***'s concerns that were forwarded to your office in our previous response and we maintain our positionThe customer completed the Sprint cell phone lease agreement, and the phone purchased in 11/27/is outside our return or exchange period.Sincerely, Dean *** Executive Resolution Specialist ###-###-####

Dear Revdex.com, To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolutionI have emailed the Customer and am waiting for a response. Warmest Regards,Best Buy