Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Please direct the customer to review the orderIt does show as shipped with tracking for FedEx,***We are unable to cancel the order as it is in transitIf the customer no longer wants the item they are able to return the item in store or via a return label for FedEx
Thank you,Best Buy

Dear Revdex.com,Best Buy feels that we addressed this in our previous response, and we will not be providing it additional considerationBest Buy will not price match non identical items, and the serial numbers do not match. Nevertheless, please forward any new information and we will respond accordingly.Best, Cassie E Exec Res Sr

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the *** fridge purchase from our online store to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations
We reached out to *** *** directly regarding the *** fridge purchase (BBY01-***) and offered a 20% discount for a total credit to their online order purchase in the amount of $ However, *** *** requested an in-home visit by a *** technician for the fridge due to an issue the fridge has been exhibitingWe found and provided *** *** the contact information for a local factory-authorized servicer they can contact for diagnostic and repair under ***’s warranty: All American ApplianceAuthorized Service Center*** *** **Henderson, TX 75654###-###-#### Thank you again for making Best Buy aware of this situation Sincerely, Steven ***Executive Resolution TeamBest Buy Corporate Campus

Mr*** - Within the days after you received your computer and found that it was not working you needed to let the Geek Squad know that they needed to redo the repair. Our records indicate that you contacted the Geek Squad and that they tried to help you troubleshoot the errors you were experiencing, but we do not have any record of you escalating the repair to be checked. Our records also show that you complained about the length of time that the Geek Squad had your computer for repair on two occasions within the days that your computer was returned after repair, and that twice you requested that we give you an additional warranty, however, not once did you request that the repair of your computer be checked or redone. Unfortunately, as it is now well over a year beyond that day time period, we are unable to offer you a complimentary repair of your computer. Best Buy considers this matter closed.Regards,Amy

August 22,
To Whom It May Concern:
Best Buy feels that we have fully addressed Ms*** concerns as I discussed the matter with her today and offered a $digital coupon to resolve the matter and she acceptedThe coupon has been sent to her email listed in
the complaintNevertheless, please forward any additional concerns to our office and we will respond accordingly
Sincerely,
Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Initial Business Response /* (1000, 5, 2015/09/01) */
Dear Revdex.com (Revdex.com):
Thank you for bringing *** ***'s concern regarding the electric range delivery and damage claim to our attentionBest Buy deeply apologizes for any frustration this situation may have caused and
disappointed we did not meet their expectations when the claim has taken longer than expected
Best Buy has retained the services of a third party administrator for Best Buy's general liability policy, Gallagher Bassett, to address any customer-related damage claimsOnce information regarding a damage claim has been received by Gallagher Bassett, a representative will make a determination regarding the validity of the claim and then proceed accordingly to address the issue
The claim (#***1) is being handled by Gallagher Bassett and they have tendered the claim to the 3rd party delivery company and they contacted *** *** on 8/27/in updating them on the open claim*** *** can contact Gallagher Bassett directly at *** for update status
Thank you again for making Best Buy aware of this situation
Sincerely,
***
Executive Resolution Team
Best Buy Corporate Campus
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not yet been reimbursed for this lossI would appreciate reimbursementI have made seven different calls to address this, but still have not been reimbursed
Final Business Response /* (4000, 9, 2015/09/02) */
Hello Revdex.com,
We are following up on our previous response to *** ***'s Revdex.com case
As we outlined in our previous response, the claim #***is open and being handled by our claims department team Gallagher BassettGallagher Bassett has tendered the claim to the 3rd party delivery company in processing the claim and they have contacted *** *** directly on 8/27/in updating them on the open claim
For updates or status of the reimbursement check under open claim #***1, *** *** would need to contact Gallagher Bassett directly at ***
Best Buy feels that this has been addressed appropriately and will not take further action on this issue
Respectfully,
***
Executive Resolution Team
Best Buy Corporate Campus

Dear *** ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate HeadquartersI apologize for the difficulties you experienced with getting your Mac Book Pro repaired / exchangedPer our
phone conversation I am pleased to hear that we were able to provide an exchange for you today 3/31/and that the matter is resolvedThank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolvedSincerely, Larry S *** ** *** ***

10/31/2017To whom it may concern,Best Buy has reached out to the customer and worked to explain that purchases made with gift cards or store credit do not generate rewards points or count towards year to date spend for Elite or Elite Plus rewards membership, rather the initial purchase of the gift
card or store credit is what counts. As the customer's purchases that were in dispute had been made with a gift card that was generated off of a return or exchange, the initial purchase that was returned is what counted towards the Elite Plus status, not the purchase made with the resulting gift card. That being said, as a one time exception, we have applied points to the customer's account for the disputed amount due to the misunderstanding. Nevertheless, should the customer have further questions or concerns, he is welcome to reach out directly for assistance

Dear Revdex.com, Best Buy has attempted to make contact with the customer to assist with this order, without successIn order to move forward, the order must be recreatedAt thsi time, we advise the customer to work with her local Best Buy store to recreate and scheduled the order. Thank you
for your time and patience. Kindest regards,Cassie E exec res Sr

From: ***, Daniel Sent: Thursday, March 09, 4:PM To: '***@sbcglobal.net' Subject: Revdex.com Complaint - Best Buy Importance: High Dear Mr***, Thank you for your time on the phoneAs we discussed, I have applied a $credit to your
order to make up for the restocking feeYou should see the refund within a few business days Please feel free to contact me directly if you need assistance in the future Sincerely, Dan *** Senior Specialist | Executive Resolution Team

I am rejecting this response because:
Regarding case #***, I have received an email from Best Buy that the verification issue has been corrected and I can proceed with my purchase of a cell phone However, they have NOT indicated that the holiday promotional sale price will be
honored, and I was previously told that it would not This is the major point of my dispute I could have gone to the carrier to pay full price I went to Best Buy because of the holiday sales price Therefore, please consider that this is still an open issue I am requesting that they honor the sales price since the verification hold was unfounded to begin with Thank you so much for your assistance

Dear Revdex.com,Thank you for providing additional input regarding this matterThe customer purchased a refurbished computer from Best Buy on May 23, with an month manufacturer’s warrantyBest Buy warranty protection can often but not always be added to a purchase under the umbrella of a Geek Squad Protection (GSP) which is always an additional feeGSP’s are not included automatically on any purchaseWe understand there may have been some confusion during the chat session; however, the associate never indicated via chat that the customer was getting a GSP on the deviceThe associate verified the month warranty on it which is the manufacturer’s warrantyThe terms and conditions of the warranty are specific to the manufacturer and not able to be altered by Best Buy in any way verbally or via a chatSince we are now past the return and exchange window, Best Buy will not be able to take a return and issue a refundBest Buy considers the matter closed.Thank you,David M

I am rejecting this response because:
As I said on my previous email, the store sales rep did not discuss anything about the restocking feeHe told me as long as bring back within days I get full refund and he showed me on the receiptI have attached the receipt that it shows " day return period on phones and connectable devices for all customersand that what he showed me on the receipt When I returned it to the store manager told me his is not in and I should have gone to the website and check it out myself and not rely on people who are hired by best buy again on my receipt and their sales rep says days refund with NO mentioning of the restocking fee

Dear Revdex.com:
Bestbuy responded with a resolution to honor my refund requestAnd find that this resolution is satisfactory to meI will follow up later with Revdex.com if I did not receive the refund Otherwise, thanks Revdex.com for taking this matter forward with the business and providing an opportunity for both the consumer and business to work things out

Initial Business Response /* (1000, 7, 2015/08/28) */
August 28,
To Whom It May Concern:
Best Buy feels that we have fully addressed the concerns that were forwarded to your office by *** as it is my understanding that a refund has since been processed and the gift card in
question has also been sentNevertheless, please forward any additional concerns to our office and we will respond accordingly
Sincerely,
Terrance ***
Senior Executive Resolution Specialist
Best Buy Corporate Campus
Initial Consumer Rebuttal /* (3000, 9, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After hours upon hours of my life being on hold, hung up, (never was disrespectful) also I am not alone in being hung up on check your own forums Best BuyNow as for the gift card what gift card? Also because I made a Revdex.com complaint I am not not able to order onlineALL my orders get cancelled right awayCustomer care stated they have no idea why, bank stated I had more then enough funds so that is not the reason and it is definitely Best Buy Corp and not the best buy cardAlso my emails never get properly answered so I do not know when I will be able to get to purchase things onlineOnce again WHERE IS MY FMGIFT CARDDSICUTING! ALSO PLEASE DONT GIVE ME EXCUSE THAT IT TAKES A WEEK OR TWO IT HAS BEEN MORE THEN THATI AM REALLY UPSET AND BEST BUY YOU NEED TO GIVE WHAT YOU PROMISED AND SEND ME THE GLDOLLAR GIFT CARD AS YOU PROMISED AND FIX MY ISSIE WITH NOT BEING ABLE TO PURCHASE ONLINEALSO BEST BUY real classy of you to take just about the days to answerYou seriously should be ashamed of yourself treating me and other customers like thisWhich once again your own forum shows I am not alone
Final Consumer Response /* (3000, 17, 2015/09/07) */
The issue is still there, I also am NOT ALLOWED NOW TO MAKE ONLINE PURCHASES due to this complaintI do not once again get a answer from best buy in regards why I can only NOW SUDDENLY after this complaint purchase in store and not onlineThis issue is far from resolved and I want everyone to see how best buy treats their customers like once you file a Revdex.com complaint they ban you from purchasing onlineBest buy once again customer support states basically they are clueless why this suddenly occurredPlease Revdex.com help fix these issues for me
Final Business Response /* (1000, 26, 2015/10/14) */
October 14,
To Whom It May Concern:
Best Buy feels that we have fully addressed ***'s concerns that were forwarded to your office in our previous correspondence dated September 4, and our position remains unchangedThe customer is welcome to shop in our retail locations; however the orders in question have not cleared our order verification processNevertheless, please forward any additional concerns to our office and we will respond accordingly
Sincerely,
Terrance ***
Senior Executive Resolution Specialist
Best Buy Corporate Campus

I am rejecting this response because:Best Buy says it was factory sealed and the damage says otherwiseDell refuses to replace and Best Buy refuses to replaceSaying I can’t prove the damageBut they can’t prove it eitherHowever they are giant companies and I get crapped on because whatever they say goes

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to our attentionWe apologize for any inconvenience this may have caused. Our emails sent to customers for store piitems clearly indicate how long the store will hold the item until it released back to inventory and the order
is cancelledHowever, we understand the customer disappoint and will be reaching out to him directly for resolution. Sincerely,Kelsey F. Best Buy

I am rejecting this response because:
That is the cancellation for a separate orderof this product were ordered and paid forBest Buy still has my moneyPayPal has now escalated this to a claim. I continue to believe that selling items you DO NOT HAVE on eBay is not an appropriate business practiceBeyond thus obtaining a refund has been a nightmare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBEST BUY DID RESPOND TO ME AFTER RECIEVING THE COMPLAINT AND SHIPPED THE ORDER OUT ABOUT HOURS AFTER RECIEVING COMPLAINTALTHOUGH I RECIEVED IT DAYS LATER THAN PROMISED ITS A LOT BETTER THAN THE January DELIVERY DATEI WILL KEEP THE ITEM AND WILL CONSIDER IT A SATISFACTORY RESOLUTION

Dear Revdex.com, The Super Nintendo Classic Edition was in very limited quantityWe were trying to be as fair as possible to allow all of the customers that were in the store the ability to purchase the system. Best Buy reserves the right to limit quantities and in this case since some customers
were trying to purchase multiple systems, the store was trying to do what they could to make them available to every customer that wanted one. We apologize if Mr*** and his family had a negative experience and we will make sure local leadership is made aware so it can be addressedHowever, we are unable to provide Mr*** with an additional Super Nintendo Classic Edition. Sincerely, Dan S.Best Buy