Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for bringing this matter to our attentionCorrespondence regarding the matter has been brought to our Executive Resolution team for proper reviewWe are very sorry to hear about the described difficulties in her attempt to receive her refundWe have reached out
directly to the customer and came to a resolution at this time Best Regards, Bethany H

Dear Revdex.com,To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolution.I have emailed the Customer and am waiting for a responseWarmest Regards, Best Buy

I am rejecting this response because:It is not stated in the written policy

I am rejecting this response because: I did respond to Best BuyI emailed Best But (Adam
***) on Jan 14th and have not heard back. They did not complete the install, their subcontractor didn't show up or cancel on Jan 7th. I had to hire someone myself. They offered me a gift card and I countered with 25% my next purchase. I wanted to give them a change to show improved customer service. ***

Dear Revdex.com,Thank you for making best Buy aware of this issue. After looking in to the customer's account, we have found that his order was not cancelled, but was scheduled 09/As a gesture of goodwill for the confusion, the customer accepted a Best Buy gift card.Thank you again
for making us aware of this issue.Kindest regards,Cassie EExec Res Sr

May 10, To Whom It May Concern: Best Buy feels that we have fully addressed *** ***’s concerns that were forwarded to your office as the product in question is well outside of the return/exchange time frame and our store has serviced it under the manufacturer’s warranty. Our
store staff has also offered additional services on the computer that were not covered under the manufacturer’s warranty at no charge. Best Buy is unable to fulfill Mr***’s request for an exchange. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus *** ** *** ***

Dear Revdex.com, Thank you for bringing Mr***'s concerns to our attention. We apologize for any frustration or inconveniences this may have caused the customer We have been in contact with the 3rd party montioring agency Best Buy uses to track returns. Due to the nature of
the returns that were out of the customer's control Best Buy removed the return block and removed any transactions that led to the ban. The customer is eligible to return purchases made within our return policy. Best Buy considers this matter closed Sincerely, Scott M

Dear Revdex.com,Our records contradict the customer's responseAlthough, the customer received an email of intent to bill; this does not mean that the payment was successfully processed.Can we please have the customer provide a billing statement showing the charges on his account and have the original email of intent to bill forwarded to my e-mail address?***Kind regards,Ash E

Hello, We spoke with *** and issued a $refund back to credit card, since customer was unable to apply gift cards to purchaseCustomer accepted the offer and Best Buy considers thismatter resolved. Thank you,Anthony W

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding the matter has been brought to our Executive Resolution Team for proper review. After review of the Gift Card fund it looks like the Gift Card has been
processed and sent to the customer in the amount of $75.00. At this time we consider this matter closed Best Regards, Amanda H

Dear Mr*** JrThank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am very sorry to hear about the issue with the Mobile Protection Plan and apologize for any
inconvenience this may have caused you I regret to inform you that Best Buy will be unable to instate the Plan at this late date as it has been over months since the phone was purchased. I do apologize but an exception cannot be made in this caseThank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolvedSincerely, Larry S

Revdex.com, Thank you for brining this to our attentionPlease know that the units were on backorder, and the customer did not wish to wait for us to check our inventoryWe canceled the order per the customer's requestRegarding the customer's ask for compensation for lost wages and emotional
distress, please know that Best Buy does not offer compensation for eitherThat being said, our team did reach out in an attempt to talk to the customer about the experience, and perhaps offer a gesture for the inconvenience Thank you again for bringing this to our attention Regards, Sarah L

Dear Revdex.com, Best Buy feels that we have fully addressed the complaint that our customer sent to your office on 01/12/Best Buy has issued the customer a refund for the remaining balance of their subscription serviceNevertheless, please forward any additional concerns to our office and we will
respond accordinglySincerely,Best Buy

Dear Revdex.com,Thank you for making Best Buy aware of the complaint filed by Mr*** regarding his recent phone order. The conditions of use for BestBuy.com state the following: "Order ConfirmationOur order confirmation to you does not signify our acceptance of your order, nor does it
constitute confirmation of our offer to sellAt any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reasonWe may impose these limits on a per-person, per-household, per-order, or any other basisIf we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to usIf we cancel an order or part of an order that we've already charged you for, we'll refund you the full amount of the canceled portion of the order." Additionally, in an effort to remain fair and equal to all of our customers, Best Buy is unable to process price matches on Thanksgiving, Black Friday or Cyber Monday promotionsThis information is available on our price match FAQ, and states: "Any financing offers, bundle offers, free items, pricing errors, maoffers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, credit card offers, gift card offers, rent/lease to own items, Point of Sale Activation cards, video game discounts related to a membership program, and items for sale Thanksgiving Day through the Monday after Thanksgiving, whether offered by Best Buy or a competitor." We are sincerely sorry for any disappointment that this causes. Kindest regards, Cassie E Exec Res Sr

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding online order # BBY01-*** and the refund request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectationsWe have credited *** ***’s online order today for $and they would have received an auto generated email to their address notifying of the credit Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Thank you for bringing Mr***‘s concerns to our attention. We apologize for any frustration or inconveniences this may have caused the customer We have spoken to Mr*** directly and have been able to clear his account to allow for price matches and or
returns/exchanges within our policy. We have explained the process going forward as well. Best Buy considers this matter closed Sincerely, Scott M

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the Sprint monthly billing phone plan concerns to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectationsMs*** purchased the phone at our Inver Grove Heights store (#6) but was not a qualifying Legacy plan to receive any discounts as her current plan is cheaper than her previous Legacy plan with discountsHowever, in the past Ms*** did receive a bill credit, but since switching plans this made her ineligible for those credits Sprint representative for Best Buy Mike *** has been in contact with Ms*** and explained if she would like to go back to onto her Legacy plan, she can and she will receive credit back to her billSprint has informed us Ms*** has declined twice now and insisting she receive a Legacy bill credit for a non-Legacy lineSprint is unable to process this credit as she does not have a plan that would qualify for the Legacy credit For context, Legacy plans are the old Sprint plans (old promos, year contracts, etc)A lot of the legacy plans were much more expensive that today's current plans offered through SprintTo help keep customers with their carrier and not force them to change their data packages/plans, Sprint offered monthly credits to those clients to ensure they would stick with that carrier Ms*** was formerly on one of those legacy plans, but before she came and purchased her phone, she switched off of her old plan and onto a newer plan where she would not qualify to receive that "legacy credit"This plan change was done by the client, and not by Best BuyWhen her phone was activated, she was kept on her most recent plan as sby the client Based on our investigation, we would be unable to accommodate Ms***’s request to pay the difference on their monthly billingWe encourage Ms*** to continue working with Sprint Representative Mike *** Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Thank you for forwarding Ms***'s concerns to our attentionWe apologize for any inconvenience or concern this may have caused the customer Best Buy, like many retailers, utilizes the The Retail Equation to help prevent losses and to keep prices low and consistent for
customers by detecting improper or excessive returnsIf The Retail Equation (TRE) notices a pattern with return habits, or notices the return rate is higher or consistent with purchase history, they will enlist a day warning first and a full year return ban to prevent excessive returnsThe information collected by TRE is in a very secure database that helps us validate future returnsThis information is available on BestBuy.com and can be found here: In looking at her purchase history, we do see a watch that was returned yesterday as an exceptionAt this time, Best Buy considers this matter closed Sincerely,Kelsey F

Dear Revdex.com, To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolutionWe have also forwarded this complaint to the correct Department to follow up with Customer accordinglyI will be contacting
you as soon as I receive a response from the Customer and our Department that deals with appliance deliveries Warmest Regards, Best Buy

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concerns regarding the TV purchase price request and My Best Buy loyalty membership points request to our attention Our Iselin store (#***) contacted Mr*** today (Monday August 15, 2016) in providing the
price adjustment and our corporate office added 14, points ($in certificates) to Mr***’s My Best Buy loyalty membership accountThe points will be visible in their account in approximately to hours Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus