Best Buy Stores, LP - US Headquarters

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I apologize for the inconvenience and frustration the matter may have caused you Pursuant our
conversation today 8/5/I have requested a $*** gift card be sent to you as resolution and invite you into the store to use it to replace the defective head phones and understand that you have accepted the gift card Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your office on 1/24/Best Buy has offered the customer a gesture towards his orderNevertheless, please forward any additional concerns to our office and we will respond accordinglySincerely,Best Buy

I am rejecting this response because:
Clearly I didnt see the damage when I saw the package, also you cant see the damage until you cut the tv on, which I did not get a chance to see until when I first brought it to the companies attentionThere is no repairing this tv it is a complete mess I understand the timimg policy however I feel Best buy is doing shady business and not trying to help me the customer

Dear Mr***,Could you please provide the certificate number of the $dollar Certificate in questionWe would like to verify the Certificate number in order to assist in the resolution to this issue. As a customer service gesture we have applied a $10 credited for the Certificate to the last online order we have listed order dated 12/17/2016 BBY01-order # ending in ***. We look forward to your reply.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The Order # in Question:*** Thanks,*** A***@gmail.com

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the *** VR return and refund request to our attention We offer a 15-day return policy for most items and *** ***’s *** VR purchase would fall under this policy for return
and refundUnfortunately, we are unable to find *** ***’s purchase in our systemsFor assistance in returning the *** VR for a refund, please provide the customer service PIN number found on the front of the receipt in responding to this Revdex.comThe customer service PIN # consists of the following 4-pieces of information: Store # Register # Transaction date Sales date While we apologize for any lapse in professionalism or courtesy displayed by our employees, *** *** has the option of returning the *** VR to any local Best Buy store for a refund Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus *** ** *** ***

Mr *** so he said his name is left messages I will apologize for being in at the hospital with my daughter who had open heart surgerySo again I apologize to him for putting her firstAlso I went into the best buy store andI was told that Mr *** didn't tell the truth you can purchase an extended warrantyI also called Mrs *** twice and he ignored both callsAlso I was show in the store and given written documentation where you can and should always be offered an protection plan on each every product that EVERY PRODUCT A CUSTOMER PURCHASEBEST BUY FAILED TO DO THAT AFTER I SPENT OVER $on itemI EXPECTED FOR MRS *** TO BE AVAILABLE TO ME AS A CUSTOMER NOT LIE ON NE AND IGNORE MY PHONE CALLS IN ORDER TO SPEND TIME WITH FRIENDS AND COMPANIONHE IGNORED AND LIED ABOUT BEST BUY CUSTOMER SATISFATION POLICYNO I DON'T ACCEPT HIS RESPONSEMAYBE HE NEED TO FIND A DIFFERENT JOB IF HE IS GOING TO LIE ON THE SAME CUSTOMERS THAT'S KEEPING HIM WITH A JOBTHANKS TO MS *** I'M RETURNING THE PRODUCT AND WILL WRITE A FORMAL COMPLAINT TO BEST BUY ABOUT MS ***

I am rejecting this response because: While the business is in the process of recovering their products that were damaged during delivery and then just left on my property. I will not accept resolution until I have been fully refunded for my purchase, to include incurred interest on the purchase from 8/3/and the appliances are removed from my property. The business has done nothing but cause extreme stress on my family. It is clear this business and their delivery partners do not care about their customers

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the *** Galaxy Spreorder phone promotion to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectationsAfter receiving the Revdex.com complaint, we contacted Mr*** directly and informed them bundle or promotion items for the *** phone offered by *** through their website and based on their Terms and Conditions of the promotion, we would be unable to accommodate their request to fulfill ***’s bundle items on the purchase of the Sphone As a customer service gesture of goodwill, we have sent Mr*** a $*** Best Buy gift card Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer After reviewing the order in question, it appears there was a system issue which is why the order was not fulfilledWe
see that the order was cancelled, and the refund was issued on PayPal transaction ID ***We will be sending a $** Best Buy gift card as a customer service gesture to the address provided to the Revdex.comPlease allow 10-business days for it to arrive Best Buy considers the matter closed Regards, Kathryn S

Dear Ms***,Best Buy can not foresee the lifespan of a specific product, that timeframe is manipulated by the manufacturerIf your product is under the Manufacturer's Warranty, we would suggest that you work with the manufacturer in regards to your request for a replacement.Best Buy no longer has the model in question available and therefore the terms of the plan allow for a store credit for the original purchase priceThis exchange for store credit, using the protection plan, would fulfill the plan as stated by the terms and conditionsThe plan does not allow for a full refund of the product and plan outside the return policy.Best Buy will not be facilitating a refund of the product and plan as that is directly against our policies viewable on www.bestbuy.com and in storeBest Buy has provided our final stance on this matter and that stance remains unchanged.Thanks,

Initial Business Response /* (1000, 5, 2016/02/10) */
February 10,
To Whom It May Concern:
Best Buy feels that we have fully addressed *** ***'s concerns that were forwarded to your office as there is an open service order on the product and it is being serviced under the
guidelines of the service planWe apologize for any delay in the repair of the television and are working to complete the repairs as quickly as possibleNevertheless, please forward any additional concerns to our office and we will respond accordingly
Sincerely,
Terrance ***
Senior Executive Resolution Specialist
Best Buy Corporate Campus
Initial Consumer Rebuttal /* (3000, 7, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I really dont agree that I should be out with a TV for a whole month when this is my only TVit is totally unacceptablei should have been offered a loanerwhat do you expect me to go out to the bar or neighbours to watch my tv shows and games? I think the response is so generic and such low levelmaybe your Standard operating procedures are broken and need to be fixed? ever thought about that? maybe you should analyze why a customer is so frustrated because a sorry and apology just wont dofor service calls I wasted days out of my time? what happens to that? isnt that a waste of my time? I took days oof and lost money? so what good is this so called warranty when its not only costing me time and also money? I would love to hear a explanation from you guys

Dear Revdex.com, Thank you for bringing Mr***'s concern to our attentionWe would love to look into this more however with the information provided we are unable to locate this purchaseCan you ask the customer to provide a copy of the receipt for reference? Thank you,Best Buy

Initial Business Response /* (1000, 9, 2015/07/21) */
Sent the following email:
Dear ***:
Thank you for contacting the Revdex.com regarding your BestBuy.com order delivery concernsI'm Dean with the Best Buy Executive Resolution Team, and your email was forwarded to
me for review
***, I was very sorry to hear of the difficulties you encountered with taking advantage of free delivery on Igloo freezersI appreciate your concern and would like to assist by offering a $*** gift card to cover the delivery cost and as an invitation to visit Best Buy againPlease reply to this email with your current mailing address and I will be happy to request your gift card
Thank you again for making Best Buy aware of your concernsWe do appreciate your patronage, and I hope you will let me know if you have any future questions or concerns
Sincerely,
Dean ***
Executive Resolution Specialist
(612) ***
***@bestbuy

Dear Mr***,Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused youWe have verified that the headphones in questions have been returned and you have been refunded from the order.We see that the headphones were bought under and employee sale,
allowing you the employee priceHowever when the exchange was requested, the amount you would be entitled to would only be the price paid, not the retail valueAny remaining amount would be your responsibility to coverBest Buy has provided this information to the customer previously and the headphones have in fact been returnedBest Buy considers this matter addressed and resolved.Thanks,

Dear Revdex.com - We have reviewed the customer's order and found that the package was received in Christiansted, Virgin Islands on 10/25/2016. We have contacted UPS Mail Innovations and they state that the package will be delivered to the customer within the next 24-hours. Additionally, we
have reviewed the amount of time listed on our website for delivery to the United States Virgin Islands and this package will be delivered within the timeframe listed. Based on this information we are unable to cancel the order and offer a refund. If the customer would like to refuse the shipment and send it back, we can issue a refund when it's received.Regards, Amy C

I am rejecting this response because:
I have emailed customer service (onlinesupport, onlinesales) three or four times without a responseI only received a single response after my original complaint and it seemed like the customer service rep from Best Buy was simply just waiting till the complaint would be closedI've attempted to contact twice plus my original response and zero responses

01/24/2018To whom it may concern,Best Buy has connected with the customer about this issue and has investigated the situation. It appears there was a problem with applying the rewards program to his account on our system's side. As requested we have processed a refund for the customer's
purchase in the form of a check. Nevertheless, should any further issues develop, please feel free to reach out directly for assistance

Dear Dr*** - Your Geek Squad Protection Plan for your Samsung Galaxy has been cancelled. We will not be offering you any additional refunds, as the plan you purchased was for accidental damage and handling, not software updates. Best Buy has select locations that are able to assist
customer's with certain repairs and updates. If you took your phone to a Best Buy location that is not set up to assist with a software reset, your phone can be sent to Samsung under the manufacturer's warranty. Please note, however, that the issue you are/were experiencing with your phone was not covered under the GSP you purchased. Below is a link to the full terms and conditions for the time period within which you purchased your Samsung Galaxy 8. http://storage.bestbuy.com/geeksquad/terms/gs_protection_plan/gsp_2017_04_30_to_...⇄ agent who processed the cancellation of your plan did give you a two month refund as a customer service gesture. At this time, Best Buy considers this matter closedRegards, Amy C

Dear *** - We can see that you were in touch with one of our Social Media Specialists regarding your concerns on March 19, 2017. At that time, John provided you with the correct information regarding exceeding quantity limits. We've reviewed your online purchases and based on
your repeated purchases of the same items, it appears that you are a reseller. We will not be allowing your Amazon Fire Stick orders to go through in the future, as our verifications team has disallowed them. If you are in the business of reselling, we ask that you reach out to Best Buy Direct to make your purchases. They are set up to work with resellers and have different purchase quantity limits. Regards, Amy C