Best Buy Stores, LP - US Headquarters

Thank you for sending this to reviewI reached out to the customer via email on Friday 1/to get a copy of her invoice and have not heard backIn my email I have my contact information so the customer will be able to reach me directly when needed.Thanks,Karla ***

Hello Mr***,Thank you for contacting Best Buy through the office of the Revdex.com your applianceMy name is Cassie and I work with the Executive Resolution Team at Best Buy Corporate Headquarters.I am sorry to hear about the difficulty that you've had with your fridge, and I
understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company.after working with leadership local to you, I was made aware of the fact that you were approved for an exchange, and that you can expect your appliance to be delivered on 06/21/2016. Again, I apologize for your experience, as we value your business.Thank you again for making Best Buy aware of this issue.kindest regards,Cassie E., Exec Res Sr Best Buy

I am rejecting this response because:
I understand that a warning was received on FebruaryThey warning I received stated that I would be banned for daysdays from that date would be around May 6th I have also spoken with TRE to allow a one time refund for this item as it is defectiveI purchased this item and received with it a receipt that stated I had days to exchange or return the itemSince my day ban was expired on May 6th, I should have been allowed to exchange or return the item Best Buy did not stand behind this policy and the item was denied twiceI was not told at the time of purchased that I would be unable to return the itemIf I had been made aware of this, I would not have purchased this item and we would not be in this situationI do feel a little threatened that Best Buy or TRE would accuse me or committing fraud which I am clearly not doingI have received my Return Activity report from TRE and I am showing a couple of returns which I did not authorizeThe exchange made on February 6th was for a defective TVThe customer should not be punished for purchasing items that Best Buy salesI am asking for a one time refund for this item and I will take all of my business to other storesBest Buy will not have to worry about me committing fraud or whatever I am accused of

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I am rejecting this response because:
We were not given any information about the "insurance" at the time of purchaseThat is incorrectWe have a file folder where we put everything that was given to us by the associate, and the only thing we have with anything about insurance is on the receiptThat is where we found the information that I sent in with the complaint that shows the SKU#'S and IEM#'sAll we had was the receipt showing what the monthly amount would be that we would be charged through our checking account for the "insurance". We also have a copy of everything that we were given about our phones and the plan we are onIf we signed something that explains what Apple Care is, we were not given a copy of it and would like to have a copy of itWe have learned a lesson in that we will no longer trust what an associate tells usWe have always been able to trust their word beforeNothing has ever been wrong in what we were told about the computers we have bought from this location, my *** Galaxy pad, the Blue Ray Olayer, the speakers, or anything elseThe associates have always been trained well andknew what they were talking about. We have already cancelled the AppleCare and we have been told that we will get a refund of our most recent payment which came out on the 1stWe have also went to AT&T and added their insurance which does cover lost or stolen phonesIt covers everything which is what we were told about the other "insurance". In the reply from Best Buy, the gentleman says that we have to take some of the blameThe reason we said we believed we should at the very least we should get a reconditioned phone is because of our small partEven though we were told the insurance was the same as AT&T, we could have looked it up when we got homeYou see, if the coverage had been the same as AT&T, we would have paid a $deductible and we would have had a New IPhone delivered to us in daysBecause we did not look to make sure we were not deceived, we are willing to accept a reconditioned IPhone It has now been days instead of the it would have beenWe are continuing to pay on a phone we do not haveDoes Best Buy really believe that they do not owe us anything? Please excuse the misspellingI did this on my phone and it will not allow me to fix them.Sincerely,*** and *** ***

Dear *** - We're sorry to hear that you've experienced such challenges with your appliance delivery and installation. This complaint is being responded to by the corporate office, however we are do not handle these concerns from the corporate location.
We have escalated your complaint to the Appliance Customer Care team who works with delivery and installation teams in your areado That team will be in touch with you at the number listed on your original order. Regards, Amy C

Dear Revdex.com: Thank you for this referralI am pleased to share that we did complete his request on 8/18/Thank you !

Dear Revdex.com,Thanks you for bringing this matter to our attentionWe have reviewed the contract in question and unfortunately it had expired in Feb and was not renewedGeek Squad Tech Support and anti-virus plans cannot be renewed after they've expired.We have also verified that the store has
sold a new year plan on our 24/Support with anti-virus at a discounted price for this customer.Best Buy has addressed and resolved this matter and considers this case closedFor further support with the new plan, please call 1-800-GeekSquad or visit www.GeekSquad.com.Thanks,

Thank you for contacting Best Buy through the office of the Revdex.com about you Gamer's club unlocked accountMy name is Cassie and I work with the Executive Resolution Team at Best Buy Corporate Headquarters.I am sorry to hear about any confusion that you have experienced regarding
your 20% and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our companyAs per the terms and conditions of the Gamer's Club unlocked program, the 20% discount is can only be applied toward physical softwareThis refers to games only, and does not apply to hardwareThe Sony PlayStation VR bundle is a hardware bundle, though it does come with a free bonus game, and so is ineligible for the discountPlease refer to the terms and conditions of the Gamer's Club unlocked program, available at BestBuy.com, for more information.Again, I apologize for your experience, as we value your business.Thank you again for making Best Buy aware of this situation. Sincerely,Cassie EExec Res Sr

Hello, Thank you for contacting Best Buy through the office of the Revdex.com about your recent dryer purchasemy name is Cassie and I work with the Executive Resolution Team at Best Buy Corporate Headquarters. I'm sorry to hear about the difficulty
that you've experience with your open-box dryer and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company. Best Buy's return and exchange policy, which was provided to you at the time of your initial purchase, as well as being posted at each cash register and available online, provides for the return or exchangeAs we have no open box dryers of the same make, model and price of that which you purchased initially, we are not able to provide you with an identical productIf no like product is available for exchange, you have the option to process a full return or to exchange for an available model. If you would like to purchase an open new in box product, or an available open box product, you would be required to pay the difference in cost. Again, I apologize for your experience, as we value your business.Kindest regards,Cassie EExec Res Sr

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Know that the customer service at this business is severely lackingThe employees are rude and do not care about making customers happy at allIt's going to be a shame when the poor customer service drives them into bank rupsyThis message wasn't about what the policies areIt was about how a business can satisfy customers even after the purchaseI won't shop with best buy again simply because of this experience

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the My Best Buy program to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations regarding the time
frame for points to post to their My Best Buy membership account after the purchaseT The My Best Buy membership is a free sponsored Best Buy program for customers if they wish to participate and accrue points for purchases made in our stores or onlineThe time frame for points to post after the purchase is 15-days (the time frame for the return period and our return policy)This information is posted on our website for the My Best Buy membership program under FAQ In addition, printed on *** ***’s purchase receipt and received at the time of purchase on 06/17/2016, it states the following: “***, THANKS FOR SHOPPING AT BEST BUY TODAY! YOUR MY BEST BUY BALANCE AS OF 06/15/POSTED POINTS: GO TO BestBuy.com FOR MORE INFO” For visibility on the Terms and Conditions (T&C) and FAQ’s of the My Best Buy membership program, please visit: http://www.bestbuy.com/site/clp/my-best-buy/pcmcat309300050007.c?id=pcmcat We only offer this for clarificationStill, please be assured *** ***’s concerns and feedback regarding the service described and time frame in posting points has been heard and will be addressed for coaching opportunities for all our employees Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

I am rejecting this response because:I did not receive any email or contact from Best Buy My e-mail is ***@yahoo.com Thanks

I am rejecting this response because: I don't think this resolution fareMany of return transactions were generated due to the way price matching procedure was implemented by the store associatesI still have not received explanation what formula is used to put people on this black listBest buy should warn customers that they are on their "no returns" list before customer makes a purchase and not at return pointI believe that BestBuy can offer a better solution for the issue

Dear Revdex.com, Thank you for bringing the customer’s refrigerator delivery concerns to our attention. Our Edgewood Atlanta store has contact the customer, and verified they have received their refrigerator. Sincerely, Dean ***Executive Resolution
Specialist###-###-####

Initial Business Response /* (1000, 5, 2015/10/06) */
Hello Mr***,
Thank you for contacting Best Buy through the office of the Revdex.com about your watchMy name is Cassie and I work with the Executive Resolution Team at Best Buy Corporate Headquarters
I am sorry to hear
about the difficulty you've had with your watch and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company
Regarding your watch; the original price paid (receipt info: 01/09/2012) was we have no record of a watch purchased at
Regarding your Geek Squad Protection plan; Best Buy offers this additional protection as a convenience to our customersIt is an entirely optional product, and we in no way require that it be purchased
The Geek Squad Protection plan allows for service on a product after the manufacturer's warranty goes outShould repair not be possible the device will be replaced with a device of equal specificationsIn the event that a device with equal specifications cannot be found the customer is provided a store credit for the current market value for the product, not to exceed the original purchase price
This information was provided to you in the terms and conditions of your Geek Squad Protection plan at the time of purchaseIf you'd like to review this information you can do so by following the link below:
https://www.geeksquad.com/uploadedFiles/wwwgeeksquadcom/protection_plans/Geek_Sq...⇄ /> In an effort to remain fair and equal to all of our customer exceptions to these policies cannot be made
Again, I apologize for your experience, as we value your business
Thank you again for making Best Buy aware of this situation
Sincerely,
Cassie E

Initial Business Response /* (1000, 5, 2016/01/14) */
Dear Revdex.com,
Thank you for bringing this matter to our attentionBest Buy has reviewed the situation presented by the customerThe computer was brought in for an issue with a broken hinge on his laptopBest Buy was unable to complete the
repair for the deviceWe have connected with the customer with regard to the issues he experienced with the repair not being completed properlyBest Buy has proposed a resolution that the customer has acceptedBest Buy considers the matter closed
Thank you,

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our Executive Resolution Team for proper review.At this time, Best Buy has reached out directly to the customer and a resolution has been reachedThe
customer has my direct contact information should any follow up be required. Best regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

Initial Business Response /* (1000, 5, 2015/07/01) */
Dear Revdex.com,
Thank you for bringing Mr***'s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer
The customer called to inquire about renewing his Geek Squad
Protection (GSP) plan after the plan had already expiredSome items are not eligible for a GSP plan renewal, but regardless, once a GSP plan has expired it cannot be reactivatedBest Buy is unable to offer a renewal on the computer
Regards,
Kathryn S

Hello; My name is Cassie and I work with the Executive Resolution Team at Best Buy corporate headquarters. Best Buy is only able to [prioce match qualifying online vendorsBecause www.tvsuperstores.com is nota qualifying vendor, w are unabel to provide you a price match to yoru TV
The following vendors qualfy for price match: Amazon.com, Bhphotovideo.com, Crutchfield.com, Dell.com, HP.com, Newegg.com, and TigerDirect.com. If you' like more information regarding our price match policy, please visit the following link:http://www.bestbuy.com/site/clp/price-match-guarantee/pcmcat290300050002.c?...⇄ Additionally, after reviewing your call history we were unable to substantiate that you were told that you would receive a price match on your orderWe sincerely apologize for any confusion that any interaction with one of our employees may ahve caused youRest assured thatwe have communicated your experience with leadership here at Best Best Corporate in an effort to prevent any similar confisuino from occuring in teh future. Thank you for your time! Cassie EExec Res Sr