Best Buy Stores, LP - US Headquarters

Initial Business Response /* (1000, 9, 2015/12/09) */
Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquarters
I am sorry to hear that the electronic gift card was not receivedA Best Buy store replaced that gift card on 11/5/15, and the new gift card was
redeemed that day toward a new Samsung Galaxy Note
Thank you for making Best Buy aware of this concern
Sincerely,
Brian ***
Executive Resolution Specialist
Best Buy
***
***

Dear Revdex.com, *** *** was refunded $on 12/12/for the PowerSeeker accessory kitThis matter should be resolved. Thank you, Dan S. Best Buy

Dear Revdex.com, Thank you for bringing Mrs*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer I spoke with the customer about the issue last week, and have since left three messages requesting a call backI will
provide another update once I’ve spoken with the customer Regards, Kathryn S

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the dishwasher purchase and damage they described during the delivery and installation service Best Buy deeply apologizes for any frustration this situation may have caused and
disappointed we did not meet their expectationsWe have in place a specific team for assisting customers with appliance delivery and installations*** ***’s Revdex.com complaint was forwarded onto our Geek Squad appliance team and assigned to Case Manager Agent Defender Paul *** who contacted Mr*** directly in resolving their concerns; however, Case Manager Agent Defender Paul *** was unable to connect Case Manager Agent Defender Paul *** did email Mr*** too with their contact information (phone and email address) in seeking to connect and resolve their situation Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the computer repair service and replacement request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectationsAfter receiving Mr***’s Revdex.com complaint, we confirmed our Citrus Heights store (#***) provided a return and in-store credit for the computerWhen reaching out to Mr***, they verified they received the credit Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Thank you for bringing Mr***'s concern to our attentionWe have verified Mr***s has purchased the year Geek Squad Protection Plan, as stated on the receiptPlease be advised per the terms and conditions of the Protection Plan (as found on www.BestBuy.com) our
Protection Plan start date of purchase or the date the customer initially received the itemAt the time of selection and purchase the customer opted in for the protection plan, and in turn agreed to the Terms and Conditions of said planThose Terms and Conditions are made available on www.BestBuy.com as well as a list of available plans and what is covered by those plansBest Buy feels we give every customer multiple opportunities to be aware of exactly what they are purchasingThe expiration date is listed on the receipt provided at time of purchase to Mr***s, who agreed to and paid for a year Geek Squad Protection PlanOnce a Protection Plan becomes expired, it cannot be renewed or reinstatedWe apologize for any inconveniences this may have causedBest Buy will not be offering a renewal or reinstatement of the plan in question as it has naturally expiredThanks, Best Buy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have to add that I am so totally disappointed in the responses of Best Buy that I have to take the position of notifying as many parties as possible of the serious items that happened at Best Buy including the wrongful shipment of goods charged against my account to some location in Houston, TX I am told but Best Buy would not be cooperative enough to even give me and parties representing me the full addressBest buy has some serious billing problems. Sincerely, *** ** ***

Dear Ms*** - We're sorry to hear that you're having difficulty receiving a refund for the damaged television that you returned to Best Buy. I have reviewed your order and can see that the television was received. I have processed a full refund to your Best Buy credit card.
This should be reflected on your next statement, if not immediatelyAgain, we are sorry that it has taken us so long to process your refund. Thank you for your patience through this process.Regards,Amy C

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer I left the customer a voicemail and also sent an email with details of the resolution to this issue Best Buy
considers the matter closed Regards, Kathryn S

Dear Revdex.com - The general manager of the location where this customer purchased her phone is working to resolve this situation, as he must work with AT&T to resolve the issue. The customer will need to continue to work with store management to resolve this issue.Regards, Amy

Initial Business Response /* (1000, 7, 2016/02/29) */
Dear Revdex.com,
Thank you for contacting us regarding this matterBest Buy has investigated this matterOn October 11, the customer purchased an AT&T iPhone 5S 16GB phoneThis phone was returned on October 17, Because this return
appeared to process normally in our system, Best Buy connected with a representative from AT&T to further look into the matterWe have been able to confirm with a representative from AT&T that the customer was been credited for the full amount of the phoneThe credit that was received would have offset any charges the customer has seen, which is precisely why the credit was issuedWhile this not typical, it was the solution provided to the customer in this matter by the carrierBest Buy considers the matter closed
Thank you,
Initial Consumer Rebuttal /* (3000, 9, 2016/02/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bestbuy has not apologized or offered any resolution besides doing what they should have done a year ago if I didn't contact the Revdex.com AT&T and Bestbuy would still be giving me the run around a customer should never have to go through this after making a purchase they could have considered a thousand other stores but decided to purchase at BestbuyThey have shown no remorse or consideration to the customer I will NEVER purchase anything at Bestbuy and I have informed all my friends and relatives Bestbuy service is unacceptable to its consumers

Dear Revdex.com: Thank you sending this on for reviewOur policies were followed and nothing violatedBest Buy runs a customer's credit card and the money may instantly be authorized, but it takes time for the funds to post to the Best Buy bank accountThe same applies to the reverse - Best Buy
processes the refund in the moment, but the posting of the funds back into the customer's account takes timeThank you for this feedback

I am rejecting this response because: Best buy hasn't fixed it, they inform me its fixed but its not It very annoying having this happen when you are working on the computer and having your screen jump and flicker like crazyIts a proven fact on the web that *** computers have this issue with these particular laptops The store should be contacting me, to send this Yoga model to its headquarters For repairs if the Chandler store cannot find the problem Thank you sincerely

I am rejecting this response because:I was verbally assured by employee that warranty began when original LG warranty expiredHow can they justify covering a product that is already covered ? You can only have one insurance policy on a home or vehicle !

Dear Revdex.com, Thank you for bringing Mr***'s concerns to our attentionWe apologize for any inconvenience this may have caused the customer. We have followed up with the customer directly and will resolve outside of the medium of the Revdex.com Thank you again for forwarding the
customer's concerns to us. Sincerely,Kelsey F.Executive Resolution SpecialistBest Buy

I am rejecting this response because:They had ample warning to stop the order. An ENTIRE week went by and they still had not opened the fraud ticket! I want them to give my bank the money back. It is the right thing to do

December 22, To Whom It May Concern: Best Buy apologizes for the delay in Cody Kemble’s order and as requested we have refunded the cost of the installation charge on the order in question. We trust this will resolve this matter in full. Nevertheless, please
forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

I am rejecting this response because:
After speaking to the representative from Best Buy, I am taken aback by how cavalier he was about the whole thingHe blamed it on my bank and refused to listen beyond his preconceived notionI am disappointed by the reaction this company, who I have been loyal to for well over a decade, had to the issue I presentedMy bank still has over $extra on hold that I will have to wait to recoupThis representative of the company was unnecessarily hostile and shortIt makes me reconsider my status as both a business and personal consumer of Best Buy's

Dear Revdex.com, Thank you for bringing Mr*** ***'s order refund concern to our attentionThe customer's Nintendo Switch console order # BBY01-***, was completely refunded on 3/22/The refund was processed back to the original form of paymentThank you,Dean ***Executive
Resolution Specialist###-###-####

I am rejecting this response because: Best Buy isn't doing anything to make up for misleading me. I am done shopping at Best Buy, because their customer service sucks. I will spread the word on how I was lied to by them. You need to take a class in ethics MrAsh. Your company is a joke