Benjamin Franklin Plumbing

The employee who was sent to my home to repair a leak in my water service performed a great job. His name was [redacted] and he was able to fix my water problem quickly. If I ever require service again I will request that [redacted] is the man that gets the service call!

Great service and [redacted] did an excellent job. Courteous and job was handled. My family was kind of upset over charge to replace seal. Thought price was over charged just to replace wax seal

The service person was on time and very knowledgeable about what was wrong in the house. Service was completed in one call. I am very impressed with the service.

xxxxx is professional to the 10th power. He answered all of my questions, made sure I knew where emergency switches (on my water heater) were, explained things in detail but in simple terms, and offer suggestions. I specifically requested him, and will do the same in the future. xxxxx

Technician called to say when he would arrive; was on time. Immediately discussed reason for visit & began to resolve. He was very thorough in making sure problem was taken care of & did not leave a mess upon leaving. Good experience.

Very professional service and great group of people. My experience was nothing but very positive.

VERY POLITE AND COURTEOUS

Nestor arrived within the scheduled 4 hr window. It used to be 2 hr windows which I liked better as it allows me to plan my day rather than sit home. Nestor was polite and professional. He had the necessary parts and knew what to do. With the exception of the increasing communication problems just contacting the company, I really LIKE the service that I have received.

Had to call a Plumber after finding a leak in our line in the front yard. Contacted Ben Franklin and was very satisfied with the work done by [redacted]. that was dispatched to our home. He worked all day and got us back in business! He explained all the work he did and also recommended some other things to think about in the future that could save us some money and prevent other damage to our property. He was very thorough and took his time explaining things.

Excellent service as usual!! I can always depend on Ben Franklin plumbing, not just for plumbing but they also resolved my issues with my dryer vent.

I called Ben Franklin Plumbing because I had a leak in my main water line and I am so thankful that I did. Brian/Jack/Cam were professional, prompt, courteous, respectful of my home, and very knowledgeable. They did an outstanding job and I will call them for all my plumbing needs. I would also like to add their pricing was $3,000 less than another company I approached, and their solution was to reroute the water line through my crawl space instead of digging through the slab in my family room.

Jeremy was an outstanding employee! Our water heater leaked and made a terrible mess. Jeremy removed the old one and installed the new one in a most professional manner! He is an outstanding and talented employee

xxxxx was a fantastic plumbing professional! He came on the day I called to install my new dishwasher. Unfortunately xxxxx messed up my delivery and he couldn't finish the job. He came back the next day, no questions asked and installed the dishwasher. He was so awesome and ultra professional.

If you want courtesy and promptness in getting service this is the place to call.
Thank you Benjamin Franklin Plumbing. You're the best in the area.

very polite and professional. explained everything and gave you an estimate before
they started and cleaned up after. I would highly recommend them to anybody requiring there service

Our Service Coach researched this job and did discover that the client was inadvertently overcharged $342.00.  We have sent Mrs. [redacted] a refund check with an apology. We have also added her sister's information to our data base in the event we are called to service her again so that...

she will be contacted as well.

Retained Ben Franklin plumbing (BFP) on 2/23/16 to repair leaking water line between meter and house. BFP recommended to replace entire line by rerouting the new line and leaving existing line in place. I was offered three (3) options of repair; 1) To locate and repair the leak, but each dig trying to locate leak would cost several hundred dollars until the leak if found. 2) Replace and reroute entire water line leaving existing water line in place with a two (2) year warranty at a cost of approx. $4000.00. 3) Replace and reroute entire water line leaving existing water line in place with a five (5) year warranty at a cost of approx. $4400.00. I authorized BFP to proceed with the five (5) year warranty option.
I was then asked to sign contract agreements and an excavation agreement. BFP pointed out that even though the excavation agreement states that if any damages of underground piping or wiring, etc. occur when digging that BFP would normally repair those damages, which I signed. BFP damaged my irrigation system piping and a zone station. BFP repaired the irrigation piping and I was told that the zone station was not damaged only unearthed and would be put back in place. So, when the irrigation piping was repaired and the zone station put back in place the new water line, the repaired irrigation piping and the irrigation system zone station was recovered with fill dirt the next day. When I tested my irrigation system several days later I discovered that the irrigation system zone station that was disturbed was now on all the time when the other zones are operating. Also, BFP installed an water expansion tank in the crawl space which makes a repeating thud sound throughout day and night especially when you use water. I called BFP several times and left voice messages of the problems but never received a return call from BFP.
I chose BFP because of their reputation and thought they would be reliable, with good customer service therefore I was willing to pay what I thought extra for good service. My experience with BFP is very disappointing and I would not recommend them based on my experience.

I have called several times for installing several items that was bought from Franklin Plumbing and our installer was just wonderful,helpful, and completed all my purchases one hundred percent..!!! We will certainly use Erick [redacted] and Franklin Plumbing for any plumbing needs... Sinferely, [redacted]

I have use Ben Franklin Plumbing for several years now. I have also used the A/C and Electrical Services. I have been very please with the service.

The service pro Dave H. was very professional.

Very good