Benjamin Franklin Plumbing

They do a good job, but the hourly rate is very stiff

I used Ben Franklin plumbing earlier this year for a hot water heater issue. This time I had a couple of different issues with two different sinks. Our servicemen, Randy and Alex, were excellent. Professional in every way. While the prices charged were higher than I expected for the parts, certainly higher than if I had purchased and done it myself, I don't hold them accountable in any way for that.

Revdex.com:We will agree to pay $2,000.00 as final settlement in this matter.  We did resolve the issue we were initially called out to do and in good faith,  we  upgraded the sump pump and paid for a restoration company to do a thorough clean-up. We are not responsible for water damaged caused by standing water before we were even called out to the premises.I have decided NOT to participate in Binding Arbitration to resolve my complaint with ID [redacted]. I understand that because I have decided to not pursue arbitration that Revdex.com must close my complaint. I have decided to pursue legally or via other avenues. Regards,

Thank you [redacted] for understanding that there was no problem at this time and for bringing comfort to me by checking on my plumbing anyway. Great service as always by Ben Franklin plumbing.

GOOD JOB AS ALWAYS !!!!!

They did an excellent job. They were professional and efficient .

We had a service technician go back out to Mr. and Mrs. [redacted] on 2/26/15 and installed a thermal expansion tank on the hot side of their water heater and set the psi to 70. We did this at our expense. We also had a conversation with our technician regarding this call.

Bravo! An A+ rating for Ben Franklin Plumbing for its service and for Forest Grant who did the work capably and competently. It's so good to have a plumbing service with plumbers who are on time and very knowledgeable about what to do and how to do a job well. Thank you!

Erick is knowledgeable and easy to talk with. He informed of every step and quickly replaced our hot water heater!

Thank you to Erick and Ben Franklin Plumbing,
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There was a problem with getting the part needed to complete the repair and Matt was very diligent in finding and acquiring the part.

Great company to work with.No pressure

Excellent repair service with multiple issues in our home. Have used this plumbing company before and would call them again without hesitation.

When I called Benjamin Franklin plumbing for clearing sink blockage in my house, The office lady was very helpful in setting an appointment within a day. She also told me that if work was not completed there will be no charge which is unusual as most companies want inspection fee just to come. Although the plumber was not able to open the pipe with the roto cable, he appeared competent and tried his best. I would strongly recommend the company for its prompt customer friendly service.

Great service & very professional

xxxxx came out and helped me with my plumbing. He even talked with my neighbor and helped her after he was done at my house. The work is guaranteed which makes me feel safe that the problem is over finally

I have used this company for years and they are always professional and helpful. The office crew gets you connected to an available tech and the techs are all personable and competent. In the past few years we've dealt with (hubby picked the house not me) broken dishwashers, outdated pipes, clogged sinks, broken toilets and now a hot water heater that wanted to be a fountain. Every repair was done right the first time which is hard to say in today's world. I only wish they could have installed our heater which has flooded us out of the house twice in two months after taking 6 weeks to install. It seems like the techs get all of the training they need and the safety email (with photo) is a nice touch.

Had to call B. Franklin on a Sunday due to leak that developed with water heater. Personnel who talked to us on the phone were polite and professional. Answered all my questions set up for Service Tech to arrive in the afternoon. Team keep me informed of Tech's arrival. Once Tech arrived problem diagnosed and options were explained as to what could be done and at what prices. No pressure was put on the service and discussion. Once agreed, Tech work quickly professionally and cleaned up after the installation was complete. Great job by Erik and the Team! Keep up the good work!

Bad valve, serious water leak. Jeremy got it fixed in minimum time and was polite and professional.

Excellent, conscientious service. Highly recommend.

Randy arrived on time. He was courteous. He explained what he was going to do and was very neat in the process. The work was done to my satisfaction in a timely manner. I would recommend him to anyone.