Benjamin Franklin Plumbing

Randy arrived within the time frame he gave me on a "heads Up" phone call
checked out the 2 problems I had and got straight to work
He explained what he was going to do and what each problem was. When another problem arose he explained it and fixed it. He was neat and cleaned up well
I would recommend his services

We apologize for the invonvenience caused this customer. We tried several times initially to contact her and were unsuccessful initially. Upon reaching the customer, we decided to refund their entire bill for the visit ($246.50). This amount was already refunded on 12/30/16. Our failure was not...

notifying the customer of this refund when it happened. We apologize for that and thank them for their feedback.

I had a dripping faucet that I attempted to fix myself by replacing the cartridges. I was unsuccessful and decided to call a professional. I called Benjamin Franklin Plumbing and was lucky enough to get xxxxx. He showed up on time and was extremely professional. He was able to identify and address the problem immediately. Although he did not have the necessary parts with him, he ordered parts and had them shipped directly to me quickly. When I received the parts, I called Benjamin Franklin to schedule the install, and xxxxx showed up an hour later. Needless to say the faucet is now leak free! Where xxxxx went above and beyond was to look at the other plumbing fixtures throughout the house and point out some areas that may cause potential problems in the near future. He suggested simple routine maintenance (caulking) could save me frustration and money down the line. I took his advice, (which I never would have noticed on my own) and addressed the problem areas. Benjamin Franklin has a real asset in xxxxx. I wish more contractors treated customers with respect the way I was treated by xxxxx and Benjamin Franklin Plumbing! Due to xxxxx customer service, desire to get the job done correctly and professionalism, I'm now a Benjamin Franklin customer for life!

Always very satisfied with Steven G.'s work for Ben Franklin Plumbing-Tampa, Fl. Arrives on time and performs job very efficiently and professionally. Would recommend him and this company to anyone.

Very courteous and knowledgeable with clearing our problem,Would not hesitate
recommending Ben Franklin plumbing to my friends and neighbors.

xxxxx did an excellent job! He need different parts to reinstall my plumbing after new sink was put in. He had to go back to storage warehouse for additional parts. New plumbing looks better than the old! He also triple checked everything to ensure it was working before he left. Great expertise, very professional, and pleasant. I was worried when he said he needed additional parts. He told me not to worry, that he would get everything fixed and he did!

Of all the Florida contractors, this is by far the best experience we've ever had. Carlos and Gabe were always on time, professional, courteous, extremely knowledgeable and a pleasure to work with. This company is the best!

We have been long time customers, and found that Ben Franklin has provided excellent service over the years. They have been proved to be competent professionals. John has been very pleasant to work with. John took his time to explain to us the different options available to help us save money and meet our needs. I will highly recommend John to friends and family. They do not pressure you to buy something you do not need.

Service Pro was very thorough, working until problem was resolved to both his and my satisfaction. Very polite at all times.

We received out standing service from [redacted] . He is excellent in his field and a real gentleman. We are so glad we called Benjamin Franklin with our need for an excellent plumber.

We highly recommend them!

A big shout out to Ben Franklin Plumbing, called because we had a problem with the stopper in our tub, Rodrick N came, checked it out and we did not understand how to work the stopper, He explained how to work it and did it with a smile and no charge. Thank you, will definitely use again.

On 8/24/16, I called Benjamin Franklin Plumbing regarding a plumbing emergency. While taking a shower, I turned one of the water faucet knobs and it broke off - water was shooting out of the wall, so I had to shut my water off. Within 2 hours of calling the plumber, Rick N. showed up. He gave me a courtesy call to let me know that he was on his way. Rick gave me the options available to fix the problem. It turned out that I had to replace not only the faucet, but also take out the bathtub and walls and basically replace everything. The whole job including labor cost about $2,500, which is a little expensive. However, the job was done right within a day and I have a working shower now.

From the moment I called, the service was impeccable. The day of the service, Nicole called me before my appt. time to let me know a technician would be on the way. Wilfred G. gave me multiple options, and alternative ways to solve my problems. Each alternative we discussed, he gave me a quote. Once we decided on the plan of action he worked like a ninja. He was so professional, and perfectly focused on every detail. Two projects that seemed big to me, were completed in no time at all. Thank you Nicole, and Wilfred and everyone at Ben Franklin.

Jose was polite and friendly and got the Job done quick. He provided excellent service.

John R. was our plumbing tech. He arrived on time and was very professional. John explained the plumbing issue, how he was going to fix it and the fee schedule. He fixed our drain very quickly and gave instructions on how to care for our drain properly. Thank you John R. for your excellent service.

Benjamin Franklin's agent, Forrest G[redacted], did a wonderful job at our house. He explained everything very well, was super polite and nice, and did a very thorough and professional job. Could not have asked for someone nicer. Would definitely recommend.

Erick Y. couldn't have been more helpful. He took his time to explain to me that I had a slab leak and needed to have my whole house replumbed. I will certainly call for his help in any new problems I have with plumbing.
You are blessed to have him on your team. [redacted]

We were called out to Ms. [redacted] home on 6/16/15 because her drains were backing up. Our drain technician gave her straight forward pricing to cable her drain line and that we would need to pull and reset her toilet in order to do that. The cost for this service was $201.00 to pull and reset the toilet and she had a coupon for the drain clear for $199.00 for a total of $400.00. She approved the work which is shown on our invoice. Our drain technician offered to have the sewer line scoped at no additional charge and she approved that. Upon cameraing the line, our technician found a belly in the line going out of the house from the crawl space. He also found moisture around the drain line in the crawl space. With this information, it was recommended to her that the line be excavated to fix the belly and, at the same time, correct any leaking into the crawl space. The client choose to have the problem dug up by someone else without getting a second opinion. She informed our Service Manager, that no one else cameraed the sewer line. When it was offered that we camera the line to verify the findings, she declined. When he asked her if she had someone else camera the line to disapprove our findings, she stated that was not necessary.The company Ms. [redacted] had dig up the line found a separate problem with a leaking hose faucet and they fixed that and stopped digging. The line we recommended be fixed has still not been addressed. Our Service Manager recommended she get a company equipped with a sewer camera to give her a second opinion since the reason for the original call was a clogged sewer line and not a hose bib. She informed him that she was not going to spend any more money. Our records show that she received all the services she paid for.

Ty from Benjamin Franklin Plumbing was very nice and very professional. He came in looked at my situation, then gave me 3 different options that I could choose from, with the prices for each option. I wouldn't hesitate to use them again if I have abpnother problem .

This is the second time I had a plumbing 'emergency' and I found the staff to be extremely helpful. Their technicians are very knowledgable and don't mind questions. And, the techs get the job done right.