Benjamin Franklin Plumbing

We started out with great difficulty and frustration getting a service person out to the house. Dates were missed and communication was poor. We had no functioning plumbing on 1/2 of the house. Finally we had a service person come even though it wasn't scheduled properly and we weren't informed of the scheduling until we were in the 2nd hour of the scheduled period of his arrival.
When he came we were told the cost for services was around $400 which was about 300+ over what was agreed upon at scheduling. We re-negotiated for $200.

The work was done and all our plumbing was found to be free of obstruction. The serviceman recommended we buy a service plan that was inexpensive but would save us a lot of money both now and for the next year. It cost $6+ per month and added to today's work was a total of $127.00 Quite a change from $400+. He said we are to call him for any problem at anytime. We won't have emergency or service fees. And the list goes on... This way if something should come up we are covered since there was no problem today.

We are satisfied so far. Our plumbing is working as it should.

Great Job

xxxxx from Benjamin Franklin Plumbing was outstanding! Great service combined with good value. The entire team that installed our tankless water heater was excellent. They explained everything very thoroughly and were both friendly (particularly xxxxx - shameless plug...) and professional at the same time. The installation process was painless and the plumbing staff arrived on time as well as completing the job within the promised timeframe. We would use this company again without hesitation.

My experience with Benjamin Franklin Plumbing was once again superb.
The technician, Aaron, arrived on time - reviewed the options available to me with the various pricing in writing before beginning the job. Once the scope of the work was agreed upon, he worked diligently to complete the work in a timely manner. He was very careful not to make a mess and left my bathrooms spotless when the work was completed.
As this was my yearly review, he also advised me of other plumbing areas which I need to consider for future repair/upgrade and gave me prices in writing.
I would recommend this company without any hesitation.

We have complete confidence in Benjamin Franklin Plumbing. They are very responsive to your needs and work diligently to make sure you are satisfied. Will continue to use them as my plumbing company.

Jeremy was very efficient, helpful and knows his trade, I would definitely recommend him to anyone who needs plumbing work done.

I am completely satisfied with your technician's recent installation of a kitchen faucet recently. Your technician was very competent and courteous during the time of the installation at my house. I have no complaints..

xxxxx serviced our water heater... efficient/ fast and pleasant to talk with. Nice presentation & had the parts needed on hand. As the service call was for an immediate problem, a time could not be scheduled, however when he arrived [as promised] xxxxx quickly addressed the issue and completed repairs in less than 30 minutes. Enjoyed the 'call' but obviously would hope any future needs are infrequent. I would recommend BF plumbing.

Ben Franklin's Jeff provided an estimate on Monday, and showed-up with a crew on Wednesday of the same week to tackle a pretty major plumbing job in our basement. Replaced all mis-matched water pipes with new ones, installed a Halo water treatment system, new water holding tank and inline filter all in one day. They were professional and courteous and clean.

Easy company to work with and knowledgeable staff. Will continue to use Ben Franklin Plumbing whenever I need plumbing service.

Great Job, Jose was on time, prepared and methodical in completing the installations of our water softener and filtration system as well as our gas tank less hot water heater.

Thank you Jose and Benjamin Franklin Plumbing

This customer's claims are not true. The reason for us not being able to put a warranty on the work is because their sewer line is permanently damaged, which means it needs a permanent fix. It's an old clay tile pipe and they are extremely prone to breakage and separation. The lack of warranty has...

nothing to do with the size of the augering blade used. There is no way we can put any warranty on any drain with the extent of damage this customer's sewer line has. This is a standard operating procedure for any reputable drain company.

Ty is outstanding at his job and he is not just an employee he is a dear friend.

Always prompt , excellent , knowledgable service from the people of Benjamin Franklin Plumbing. In particular Ty has helped us with some particularily difficult plumbing issues.

After a late night water leak, we called Ben Franklin Plumbing-PSL for our emergency repair. From the first phone call through to repair completion, we were treated with great customer service. Our service pro, John D., arrived within the estimated window, quickly diagnosed our issue and explained the repair process. John was knowledgeable, personable and was up-front throughout his time in our home. His repair was minimally invasive and was completed quickly. I was very satisfied with the level of service provided by Ben Franklin Plumbing and their staff. I highly recommended Ben Franklin Plumbing for your plumbing needs.

Overall I was pleased with the professionalism of John and Lesli and Mario. Even though their supplier sent wrong product and then when sent it was broken, these three individuals went out of their way to make it right at a very difficult time for me. I was impressed with the level of care and concern. At this point I have no complaints with the diagnosis of my problem and work done. I will use them again as I felt like there was a level of honesty and integrity with John and office staff.

Forrest very prompt,clean ,courteous.Will use this company again.

prompt and quality service.

Very positive experience with [redacted]. who replaced kitchen faucet. Very knowledgeable and made a very good impression. He arrived within the time frame which was given to me by the Company, which is important.

xxxxx was on time, courteous, and respectful. He did a great job and I would highly recommend Benjamin Franklin to anyone.