Benjamin Franklin Plumbing

John Dwas on time, friendly, helpful, and he got my problem solved in a timely manner at the price quotedI am so happy to have found Benjamin Franklin PlumbingIf I ever have another plumbing problem, Benjamin Franklin will be the only call I make

*** is very professional & has an outstanding personality - without a doubt an asset to Ben Franklin Plumbing!

Do not use Ben Franklin Plumbing!!! Overpriced and under-delivers $to guess what was wrong with my water heater Then told me for $they could order parts, that may be here in days and hopefully might just fix the problem!!! Can buy a brand new unit for $950!!!

I think BFP is a great company to work with They have polite and respectful employees The inside staff (Sara & Joe) are wonderful people who are willing to help you in any way they can

Have used them for many yearsxxxxx and the company are outstanding and if I ask them to do something it is done correctly and in a timely mannerThey are great!

Initial Business Response /* (1000, 5, 2015/07/23) */
Our goal is 100% customer satisfaction here at Ben Franklin PlumbingWhile that is not always possible, it remains our goalWe refunded $to the customer for their satisfaction-Marc ***
Initial Consumer Rebuttal /* (2000, 7,
2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am completely satisfied with how Benjamin Franklin resolved my complaintThe person I talked to about my complaint was helpful and reasonableI would like to withdraw my earlier complaint if possiblePlease feel free to contact me if you have any questions about thisThank you!

*** showed up on time which was a great startHe determined what my problem was and offered many solutions to resolve itHe was also very politeI would definitely call Ben Franklin back again

Our Experience with Benjamin Franklin Plumbing was very good, and the service Erick provided was excellentHe was punctual, informative and very efficient and we will definitely recommend his business to others

We had an annual inspection of our plumbing yesterday and today found that our MBath sink had come loose from the counter I called Ben Franklin Plumbing and they sent John Dout within the hour He secured the under mount sink to our counter and caulked it -- good as newVery professional and a happy customer

xxxxx did his usual outstanding, efficient job, and at the same time was able to save me money with a great deal on future work

A+ CompanyAll staff friendlyService by prompt, knowledgeable, & professional plumbers

My first experience with Ben Franklin*** was very knowledgeable, concise, and explained a plan to attack the problem with projected pricesAfter the auger failed, he inspected outside and to my relief found the lift station to be malfunctioning, and directed me to city of PSL for repairsThis company is professional, direct and honest
Someone I have made a bond with and will definitely will be a repeat customer if situation arises

Very happy with my service with Randy Lewis as my tech

*** gave us options to resolve our problem with our kitchen sink that keeps cloggingHe crawled in the creepy crawl space to see if the pipe needed to be changedAfter discussing the options with my husband we decided to just clear the line again at this time, but will keep in mind about changing the pipe*** also discovered egg shells in the trap of the drain and recommended not using the garbage disposal with the old drainOn time, clean and resolved the problemwe definitely recommend *** and Ben Franklin plumbing

Our Project Manager went to Ms***’s home on 2/25/and determined that her main drain line needed to be clearedOur drain technician was called out, cleared the drain and cameraed her drain lineThe camera showed that roots had penetrated the drain line and Ms*** was given a straight forward price to replace her drain line or install 2-way clean-outs2-way clean-outs are a code requirement.We offered those options to her as a permanent solution to a drain issueTree roots will continue to grow and the client can have regular drain cleaning but that is only a temporary solutionWe were called out to clear her drain, which we did and feel that we did what we were asked to doMs*** signed our invoice stating that the work we performed was done to her satisfaction

Outstanding service from start to finish Very punctual on appointment Bill S., the service tech, took time to clearly explain the company's pricing and the recommended repairs which he completed professionally Would recommend without hesitation

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*** *** *** *** * *** *** *** *** *** *** ***Hi I am writing to let you know that a representative from Benjamin Franklin contacted me and offered
to refund my money in regard to the complaint I filed with your office I consider this matter resolved Thank you so much!

I am rejecting this response because: Benjamin Franklin Plumbing again did not address the actual reason for the complaint, similar to when I spoke with them on the phone. The reason I raised a complaint is because they damaged my shower during their attempted repair. That is the just reason why I'm seeking a solution/compensation to repair the shower. Most reputable businesses are more than happy to admit and accommodate when they have made a mistake so I'm not sure why they put up such a big blockade for this case.  The response from Benjamin Franklin does contain misinformation and a number of false statements. I'm not going to address those statements individually here because it really is not pertinent to the complaint at hand. I did provide feedback that I thought the pricing was too high, in my opinion, after Benjamin Franklin confirmed the technician had scoped the work properly. However, that is not and never was the reason for my complaint. Benjamin Franklin made the issue into a pricing dispute rather than about the damage they caused to my shower, which is similar to the response they provided through the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.The business and I have reached an agreement and this is resolved.

A extremely well organized company with outstanding personal.