Benjamin Franklin Plumbing

Jose did an excellent job today fixing a number of my plumbing problems

Initial Business Response /* (1000, 8, 2015/12/11) */
At Benjamin Franklin Plumbing, our goal is 100% customer satisfactionOn November 11th, this customer called us to install the water softener they purchasedThey agreed upon an $trip fee for the window of arrival they wantedWe
arrived the same day in the agreed-upon windowUpon arrival, we inspected the work that was requestedAfter inspection, we determined the pricing per our pre-set prices from our price bookThe price we offered is our standard price to perform this workWe can't control the pricing other people charge, especially when they work on their ownOur pricing is very competitve for a full-service plumbing company and our service is far superior than a plumber that works on their ownWe even dropped the trip fee price from $to $for customer satisfactionThere is nothing more we can do for this customer at the timeWe thank this customer for their time and their feedback
Marc ***
Customer Relations
Initial Consumer Rebuttal /* (3000, 10, 2015/12/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company we went with is an accredited company and they also give a one year warranty on their workThey even got a permit from the city which is required in our cityBenjamin Franklin did not mention anything about a permitI don't agree with your over pricing especially after calling multiple companies but I'm not going to go back and forth about this anymoreAll I know is that taking advantage of people who are having plumbing issues in their homes is really unfairObviously there is nothing more I can do about this situation except let people know my experience if it comes up in a conversation since we know a lot of people who own homes
Final Business Response /* (4000, 12, 2015/12/30) */
Per our previous statement, this customer agreed upon an $trip fee for the appointment with repairs being in additionIt was explained very clearly on the phone that the prices would be given once our technician was there to examine all of the required workWe can provide recordings of these calls if requestedThat being said, we still dropped the trip fee down to $for customer satisfactionGiven the time and investments required just to show up at a customer's door, It is impossible to make a profit on a visit if we collect only $For us to collect only $when $was agreed upon means this call was an even bigger loss for usWe accepted this in order to provide better customer service to this customerWe hope the customer understands this and respects our stance on the situation

Initial Business Response /* (1000, 5, 2015/12/23) */
At Ben Franklin Plumbing, our goal is 100% customer satisfactionOn December 15th, at approximately 11:00am, this customer called us to install two faucetsPer our standard policy, we informed the customer that pricing will be done
on-site and that we have an $trip fee for any regularly booked appointmentOur plumbers handle pricing on-site because they are the experts and there are often unexpected difficulties with the work that we can't see or predict over the phoneWe showed up at the customer's house thirty minutes after they called usUpon inspection, our plumber determined the pricing of the work necessary to properly install the customer's faucetsThis is standard procedure on all of our calls and there was no reason for the customer to expect anything elseWe never misled the customer at any time
Upon receipt of the customer's complaint, we discussed the issue with them over the phoneWe informed the customer again of our standard proceduresThat being said, our goal is 100% customer satisfaction, and while we don't often decide to do a refund in these situations due to it being our standard practice (and standard in the industry), we decided to refund the customer's $The customer has been informed of the refund and thanked us for itWe appreciate their feedback and will consider this situation when training and forming future policy changes
Marcus ***
Customer Relations
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
Thank you; Ben Franklin refunded the $service call on my credit card...so the issue is resolved
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***copied and pasted from email

Same day service, friendly, knowledgeable, clean

John Rwas very professional He explained the services I needed for the repair, identified the various costs, and completed the job quickly

Have used Ben Franklin since I moved to Florida years ago They are always on time, neat, friendly, professional and things get fixed right first time around

We were given excellent competent service from Ben Franklin Plumbing at the hands of Michael M***

We needed our master bath faucet repaired/replacedWhen John got here he was able to repair the faucet so we wouldn't have to replace all the fixturesHe's a real money saver and professionalWe would definitely recommend him and Ben Franklin Plumbing to anyone who wants a true plumber

Customer service department is very professional and courteous***, our plumber, is a standup guyVery patient during a time when I was having problems with a contractor at our home at the same timeHe was very informative and provided excellent serviceHe also arrived in a timely manner

$for new guts and wax seal on one toiletAfter paying $service call I was told my only option was $500+ repair or $replacementWhat a ripoffParts at *** are under $Check *** reviews on these guys if you don't believe mePredatory pricingThis was in a rental property with tenant so I needs it fixedWill never use or recommend this companyShame on them!

*** *** came to our home to do a yearly check of all our plumbingHe was the consummate professional in every wayHe explained everything very clearly and listened to my questionsHe was such a nice young man to have in our homeHe truly loves what he does and wants to do a great job

Very well Had septic line from toilet to septic snaked and camera was used Camera showed drains in good condition which I was very glad to hear I chose the camera option since I had no idea about the condition of the drains Had the toilet problem three times in the last two years and was concerned about the drains After snaking from toilet to septic and toilet still not flushing properly the plumber called me and I told him about a previous handyman putting a power washer down the vent (" radious) which helped Benjamin Franklin plumber used a snake to break up whatever was clogging the vent and solved my toilet flushing problem in a timely manner They also put back everything and all was cleaned up before leaving Thank you so much They were in contact with me after also to make sure I was happy and that everything was working properly Repair was a little pricey, but they were the only ones out of other plumbers that helped me One place has never even returned my calls at all

Excellent business to work with,Very professional
I highly recommend them

Excellent company to work with.Highly recommend them

Outstanding serviceThe hot water heater was installed in a professional and timely mannerThe old heater was removed and the work area was left as clean as it was foundCarlos was extremely courteous and willing to answer all questions in a clear, precise manner

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Hello ***, Per our phone conversation yesterday we are responding to Benjamin Franklin's response to our request for a Revdex.com facilitated arbitration processWe reject Benjamin Franklin's offer of $and continue to request a Revdex.com facilitated arbitration. Thank you for your continued support in assisting to resolve this matter. *** *** ***

Excellent Service, Extremely Competent! Definitely use again!

I have used Benjamin Franklin Plumbing several times over the years and they are fantastic! Every time they explain services, option, and costsThere are no surprises!
I enjoy working with all of the professionals- xxxxx was awesomeOne of the best, most courteous plumbers I have ever worked with!
Kuddos to that team!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will contact you again if I do not receive the promised $within a reasonable timeframe

Knowledgeable and honest Very satisfied