Benjamin Franklin Plumbing

Ben Franklin provided prompt and reliable service Our technician *** *was pleasant, courteous and knowledgeable He worked clean and considered his surroundings The price for the value received was great Forrest showed a level of expertise which was very impressive

Regarding complaint number ***
I am in receipt of a complaint filed by Justin who claims to take care of property maintenance for and elderly landlord where he resides We made three visits to this residence and it appears that on our second visit there was confusion
regarding our arranged arrival time Our plumber apparently discussed an arrival time with the landlord and the tenant (Justin) and they claim he made reference to an 8:a.marrival Our office records indicate a time window of 8-11:a.m and our arrival was actually 10:a.m
We do have a morning staff meeting however that never interrupts a scheduled appointment windowAll our service vehicles are tracked via GPS monitoring which indicates an exact arrival time Plumbers do not use a time sheet for checking in and out of service calls as indicated by Justin, so it appears that I had a miscommunication regarding our practice for documenting time
Justin raised the question regarding our "fully stocked trucks" which we absolutely have This equates to hundreds of parts and represents the most common repair parts needed for home repairs It is impossible and impractical to always have every item we might need at any given time For this reason there are certain items which may require special delivery and or a "special order" cost associated with it This was an issue which I did agree to a refund of $which was charged for a certain special order part I will verify the status of this payment and have this issue resolved with our customer as soon as possible
Our company made a follow up call at this residence on 9/22/for some needed corrections on work that we performed a few days earlier The plumber called me from the job location and we discussed some of the issues that Justin had regarding our service I was under the impression at that time, that all issues were resolved
I will reach out to the landlord within the next days and make sure she is fully satisfied with our punctual promise of arriving on-time We will honor our pledge to pay for being late if that is what our customer requests us to do
We are committed to doing the best job we can for our customers, always honest and holding ourselves to the highest standards We are not perfect however our company will never run from its responsibilities and duties in caring for it's customers We strive to be better everyday and we know much of what we do relies on great communication and in this case I do believe we all could have done a better job
Thank you,
Andrew M***
Benjamin Franklin Plumbing

I called one morning with our hot water tank leaking across the basement floor They sent a technician out, in the early afternoon He was polite and pleasant Since I did not want to wet vac every few hours all day and night, he drained our tank, shut off the electricity and water source, connected the house water supply to our furnace (as a temporary fix-hallelujah!) and provided an estimate for a replacement tank, so we could consider the expense involved Overall a great service call

Prompt response, excellent technician, great serviceWould certainly call on them again and recommend them to others

I called one morning with our hot water tank leaking across the basement floor They sent a technician out, in the early afternoon He was polite and pleasant Since I did not want to wet vac every few hours all day and night, he drained our tank, shut off the electricity and water source, connected the house water supply to our furnace (as a temporary fix-hallelujah!) and provided an estimate for a replacement tank, so we could consider the expense involved Overall a great service call

We received exceptional service from the Ben Franklin Team

I called 9/and was told a person would come out the next dayHowever, that person never came so my son had to call them back and they eventually sent out xxxxxHe got to my home around and went above and beyond the call for the job

Thomas was great, took care of the problem with kindness and patience

They do not service Wallingford CT although they indicate that they do with the Revdex.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
A check for $was hand delivered to my home today. Thank you
Regards,
*** ***

Always had great service

I've been with Ben Franklin Plumbing for a number of years They have always been professional, competent, and a company I trust to do the job the right way James J*** ** was here yesterday for the annual review, and he did a fantastic job He fixed my water pressure problems and checked the system meticulously He is a great guy and a professional plumber, and I am glad he is with Ben Franklin

These guys were fantastic! We had them out multiple times for a variety of projectsThey were prompt, efficient, knowledgeable, and caring when we had an awfully trying weeks

They do not service Wallingford CT although they indicate that they do with the Revdex.com

We had an issue with the main waste stack leaking in our year old house Ben Franklin responded to my call and set up an appointment to evaluate the situation Because of impending bad weather I called the day before the appointment to get it rescheduled They graciously did so When the appointment came around, the plumber who came out was courteous, clean and thorough After initial examination he said he would have to break through one of the plaster walls to get at the source of the leak He did so carefully and soon had identified the gash in the pipe We discussed options at length and agreed on how we wanted to proceed He wrote up the order and we scheduled the appointment for later that weekWhen that day rolled around he showed up right on time with an apprentice and they got to work I expressed my concern about not cutting the hole in the living room wall any closer to the floor than it needed to be (I have one very curious cat) He promised to do his best but said there was no guarantee He and his partner went to work, did the job thoughtfully and carefully, and completed everything that day In addition to the main stack they replaced a cast iron waste run to a water closet on the first floor I was very pleased that they had not gone any lower on the hole in the wall than it already was They cleaned up after themselves and truly left the work area cleaner than it was before they cameBenjamin Franklin doesn't do their own carpentry work but they arrange for a contractor to come to the house and quote the job In this case it was repairing the living room and basement stairwell wall I got a call from the contractor the next day and we set up an evaluation The contractor took a look at the work to be done, quoted me a price and set up an appointment to do the repair He showed up punctually to do the work and came back the second day to finish up with a skim coatAll work was competed satisfactorily and we are certain we will not have to have any of this done again Overall we are very pleased with the company, with all the representatives we dealt with and with the work

I had a leak under the garage slab and called to see if it could be located and fixedMike was sent out the next day and found where the leak wasHe then spent the rest of the day (about hrs) working on getting to the leakHe got here the next morning and and jack-hammered almost the whole day first with the smaller hammer and then with a bigger oneHe then spent hours trying to fix the leak because it was next to the foundation and he didn't want to ruin my new wood floor by coming insideHe fixed the leak and did an outstanding jobHe was cool and calm throughout the ordealThe job was excellentIf I could give this company stars out of it still wouldn't be enoughNote to Ben Franklin: You have a winner in Mike!!!!
Thank you

My experiences with Benjamin Franklin Plumbing have been very good They come when they say they will come (even coming out very late on a Saturday afternoon despite me scheduling them only the day before), they performed quality work, they were very professional and courteous, and they suggested a one-year repair plan that is ACTUALLY WORTH THE MONEY! I have an older home with older fixtures and appliances, and the plan has already paid for itself Based on my experiences so far, I highly recommend Benjamin Franklin Plumbing

I am following up
about this complainAfter a conversation with Marc *** at Ben Franklin Plumbing on May 8, I was assured that a refund would be processed after I provided him with the appropriate documentationI did so on May Despite these assurances, and attempts to follow up on May and May 28, this refund has not been processed, and there has been no communication or good faith effort on the part of Ben FranklinThis complaint is not resolvedCarl

We spoke with this customer regarding this situationWe apologized for the lack of quality serviceWe will be refunding their full $charge as soon as we receive a copy of the invoice from the other company who did the work after usThe customer agreed to thisThank you

Service Pro Jeremy provided my elderly mother-in-law with exceptional professional service in performing a complete replumbing of her 3bdr/2ba homeHis evaluation of the leak situation, options to be considered, and competent/courteous demeanor during the repairs are a distinct credit to him and his company