Benjamin Franklin Plumbing

Ben Franklin and their technician John R were a pleasure to do business withUpfront pricing was great and if they keep people like John R in the field,they will never have a shortage of repeat customers !

Great service As always, they are punctual, courteous and professional
Highly recommend this business

xxxxx was very professional and responded promptly to my plumbing needs xxxxx went beyond the call of duty This is what customer service should be defined as!

*** was very friendly, courteous, and professional in answering my questions and arranging for the technician to come to the house and give a free estimate on replacing a water heater
*** Grant was the technician on this job He called in advance of arriving When he arrived, he was very professional and provided a competitive quote for replacing the 75-gallon gas water heater As the heater had a small leak, I asked if he could install the next day and he replied that he could do it right away even though it was 2:pm in the afternoon He estimated it would take hours to complete the job As I have a finished basement and delicate fixtures in the middle of the room, I requested he keep the area very neat and clean during the removal of the old water heater and installation of the new
He returned within minutes with the replacement water heater and had all necessary drop clothes and tools to do the job A second colleague joined him to help remove the old heater and put the new heater in place They did an excellent job in respecting my property *** encountered a couple unexpected situations but was efficient and resourceful in resolving them He did an outstanding job, and I would gladly have him perform another service in my house

Aaron Wtook care of the issueHe was GREAT!! Took care of the problem and all is and back to normalThanks Ben!!

We had a tough problem with a leaking pipe in the crawl space As a result we had a muddy mess to work in, but *** was up to the challenge and repaired the problem quickly, effectively, and without complaint

xxxxx was a great plumberHe came at a very stressful time and was able to solve the problem without any trouble

Aaron did a great job installing our new water heater He thoroughly explained all of our options without being pushy which I greatly appreciated The whole experience was made easy by the very professional staff that I dealt with from start to finish I would high recommend Benjamin Franklin Plumbing!!

Absolutely first class service provided by James this Monday the 3rdof April He renewed an aging toilet, did a safety check of the house plumbing, and also a water quality checkI appreciated his care in backing up the truck up our rather narrow driveway, and putting on protective footwear for work inside the houseAlso, a clear and informative explanation of the service contract convinced us to take it upEnjoyed having James over- a true professional!

Steve *** was the plumbing technician who serviced my homeI have requested Steve for the past three yearsHe is very efficient, knowledgeable, conscientious and courteousHis suggestions are appreciated and most helpful
Steve *** is the plumbing technician I have requested the past three yearsHe is very efficient, knowledgeable, conscientious, and courteousHis suggestions are appreciated and helpfulI highly recommend Steve if you are needing a job well done

We had an issue with the main waste stack leaking in our year old house Ben Franklin responded to my call and set up an appointment to evaluate the situation Because of impending bad weather I called the day before the appointment to get it rescheduled They graciously did so When the appointment came around, the plumber who came out was courteous, clean and thorough After initial examination he said he would have to break through one of the plaster walls to get at the source of the leak He did so carefully and soon had identified the gash in the pipe We discussed options at length and agreed on how we wanted to proceed He wrote up the order and we scheduled the appointment for later that weekWhen that day rolled around he showed up right on time with an apprentice and they got to work I expressed my concern about not cutting the hole in the living room wall any closer to the floor than it needed to be (I have one very curious cat) He promised to do his best but said there was no guarantee He and his partner went to work, did the job thoughtfully and carefully, and completed everything that day In addition to the main stack they replaced a cast iron waste run to a water closet on the first floor I was very pleased that they had not gone any lower on the hole in the wall than it already was They cleaned up after themselves and truly left the work area cleaner than it was before they cameBenjamin Franklin doesn't do their own carpentry work but they arrange for a contractor to come to the house and quote the job In this case it was repairing the living room and basement stairwell wall I got a call from the contractor the next day and we set up an evaluation The contractor took a look at the work to be done, quoted me a price and set up an appointment to do the repair He showed up punctually to do the work and came back the second day to finish up with a skim coatAll work was competed satisfactorily and we are certain we will not have to have any of this done again Overall we are very pleased with the company, with all the representatives we dealt with and with the work

We had an issue with the main waste stack leaking in our year old house Ben Franklin responded to my call and set up an appointment to evaluate the situation Because of impending bad weather I called the day before the appointment to get it rescheduled They graciously did so When the appointment came around, the plumber who came out was courteous, clean and thorough After initial examination he said he would have to break through one of the plaster walls to get at the source of the leak He did so carefully and soon had identified the gash in the pipe We discussed options at length and agreed on how we wanted to proceed He wrote up the order and we scheduled the appointment for later that weekWhen that day rolled around he showed up right on time with an apprentice and they got to work I expressed my concern about not cutting the hole in the living room wall any closer to the floor than it needed to be (I have one very curious cat) He promised to do his best but said there was no guarantee He and his partner went to work, did the job thoughtfully and carefully, and completed everything that day In addition to the main stack they replaced a cast iron waste run to a water closet on the first floor I was very pleased that they had not gone any lower on the hole in the wall than it already was They cleaned up after themselves and truly left the work area cleaner than it was before they cameBenjamin Franklin doesn't do their own carpentry work but they arrange for a contractor to come to the house and quote the job In this case it was repairing the living room and basement stairwell wall I got a call from the contractor the next day and we set up an evaluation The contractor took a look at the work to be done, quoted me a price and set up an appointment to do the repair He showed up punctually to do the work and came back the second day to finish up with a skim coatAll work was competed satisfactorily and we are certain we will not have to have any of this done again Overall we are very pleased with the company, with all the representatives we dealt with and with the work

John Dwas prompt and very professional He explained all situations I had going on with our toilets I liked the fact he took pride in his work and the company he works for Explained the services done and the guarantee A+ for all John Dwe will have back with our next issue or replacement

We spoke with this customer on february 8th, regarding the visits we had with himThe customer, for some reason, thought the price to do the work should be about 20% of what we quoted him atI politely informed the customer that the quote he received is our standard quote to do the work he
requested and that any other customer would get the same quoteThe customer did not believe me and continued to be extremely rude and accusatory, insinuating that we were lying to him and making up pricing on the spotOur technician showed him the price out of our standard pricebook on-siteThe customer then threatened to discourage as many people from using us as possible because we were "dishonest"He continued to be rude until I thanked him for his time and wished him a good dayAt that time the customer said "you have a terrible day"The call then endedAt no point did I ever raise my voice or hang up on this customerHe had extremely unrealistic expectations of how a full service plumbing company should work and was wrongly and rudely accusing of us price-gouging himThis issue has been considered closed and their account has been marked "Do not service" for almost months now

Professional experience, you definitely get what you pay forNot the cheapest place in town, but everything was installed to code and handled in a very professional manner

Very friendly and quickExplained everything in detail

I recently bought this houseHad a clogged drain and when I called Benjamin Franklin their records showed they had been doing the service for the previous owner for many years Their plumber came on a Saturday a few hours after callingThe service was done quickly at the price quoted Service man/ Plumber was very professional knew exactly what needed to be done I am a happy camper Thanks so much for great service

All the service technician's that have come to my home from Ben Franklin Plumbing have been very helpful and knowledgeableClay spotted a leak under my bathroom sink he called the office and got someone to come and check the damage lucky me it wasn't to bad

Needed a repair in my home and contacted Ben Franklin PlumbingMy experience was excellentFrom the scheduler to the dispatcher to my service repairman *** everyone was a consummate professional and very concerned with making sure that I was a satisfied customerHighly recommend this company and its employees to anyone needing good service!

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***