Benjamin Franklin Plumbing

Very professional technicians and they've all had a great attitude toward their employer The company has honored any warranty work I've requested They're a good outfit

Good resultsI called other plumbers, who said own their websites they would service the remote area I am located inThey did notBen Franklin was quick to help, same day serviceCeCe was the techHelpful, quick, good at replacing the old hot water heaterVery happy with the results

Very good service The job was well done

I've been with Ben Franklin Plumbing for a number of years They have always been professional, competent, and a company I trust to do the job the right way James J*** ** was here yesterday for the annual review, and he did a fantastic job He fixed my water pressure problems and checked the system meticulously He is a great guy and a professional plumber, and I am glad he is with Ben Franklin

Wonderful service

I am rejecting this response because:
I WAS NOT TOLD ON THE PRICE FIRST HANDTHE WORKER STARTED WRITING ON HIS PAPERWORK THE PROBLEMS WITHOUT EVEN LOOKING AT THE FAUCETWHICH WAS NOT TAKING APART BY THE OWNER AT ALL I DO NOT WANT ANYTHING TO DO WITH THIS COMPANY AND WILL DO MY MY BEST TO SPREAD THE WORD AROUND NOT TO TRUST THEM .TOO BAD I WASTED $ON A SIMPLE JOB.ALSO I WANT TO POINT OUT THAT THE WORKER HAD A FOUL ODOR COMING OUT OF HIM, VERY DISGUSTING.*** ***

Had issues with the pressure tankCalled ben franklin and had sameday service within hrs of callingFixed tank and gauge and everything was working greatGreat service done by general manager mike m*** out of north branch,mn

They came at the appointed time, did the work at the price quoted Were very careful not to track dirt inside and left my bathrooms spotless
I would highly recommend them

Edward V*** was prompt, courteous and competent

The three men that took care of problem did a great job and cleaned up

Ben Franklin Plumbing are great pro'sxxxxx was very professionalHe fixed my problem, and explained to me some things.Very helpful!! Glad to have called Ben Franklin! Thanks!

I truly apologize for the delay in the refundI do not have a good answer as to why the refund was never doneWe made a mistake somewhere along the wayI will personally make sure the refund gets processed back onto the customer’s AMEX immediatelyWe apologize again and thank the customer for their patience

Needed some plumbing work done, asap *** came out and fixed it like a pro Great service, workmanship, and an all around great experience

Revdex.com *** has reached out to me and processed a refund of what I requested plus an additional $which I believe will get credited in the next billing cycleThanks for your help and you can close this complaint
Regards,
*** ***

Great, competent, courteous, prompt service!

Fixed our problem and explained the procedure for repair in a way we could understandGlad we called Ben Franklin and will be calling them again when we need them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like to receive a further written response from Benjamin Franklin Plumbing (a further response to the Revdex.com will be acceptable), however, affirming that (1) after deducting the costs noted plus the monies previously paid, the remaining balance is equal to $ (2) I would ask for confirmation that they will destroy any prior financing plan invoices/arrangements and mail out a revised payment plan document reflecting this cost due, which in turn will be signed and returned for final processing Finally, (3) I would appreciate a final invoice for the sewer repair work done during the last visit that further confirms the 10-year warranty on the work that Eric (technician) noted prior to the work being completed Provided these outcomes, I do find this resolution to be satisfactory.*** ***

*** *did a awesome job connecting a new gas stove and moving a gas lineWould definitely use Ben Franklin plumbing again

We processed this customer's refund yesterdayI informed him of this alreadyThis concern is considered closed on our endThank you

professional courteous a good company