Benjamin Franklin Plumbing

As part of our warranty when we install a water heater, the client is entitled to water heater flushesThis water heater was no longer under warranty but we did still owe the client the water heater flushWhen we perform a warranty water heater flush, we test every system on the water heater to
make sure they are operating efficiently and correctlyDuring this process, if a part is weak or on the verge of failing, the inspection will identify those problemsIn this case, the part failed after our visitWe were called back out and found the thermocouple required replacement. We gave the client straight-forward pricing upfront for the repairThe client approved the repairs and signed that the work was done to their satisfactionWe applied a coupon offer to the service since the water heater was out of warrantyWe have sent the client a $certificate for future work as this was an unfortunate coincidence regarding the part failure for our client

Extremely professional, knowledgeable, and successful in solving the problem

Great serviceVery professional

*** * was greatPunctual, called ahead of time, showed me the problem, fixed it, and cleaned up He didn't waste any time, he jumped to action, gave me the overview and away we went Sink works great now- no more coffee grounds down the sink!

The Plumber took the time to go over all of my concerns he also made recommendations that should be addressed \r\nHe cleaned all of the areas that he work in and some of them were cleaner when he was done than when he started.\r\nI will recommend Benjamin Franklin Plumbing because they know the diffance between what needs to be done and they do it all unlike\r\nCompanies that advertise DO-All

*** was knowledgeable, efficient, polite, I could not ask for better servicefor any future plumbing needs I will certainly use Ben Franklin *** ***

Excellent service, evaluation and solving of a problem Honest Will definitely call them again

Called and had a plumber come in the same day Repair was accomplished quickly and efficiently, and attention paid to clewas very much appreciated

Asked Benjamin Franklin to come and quote a relatively small job, that included plumbing a water softener, a garbage disposal, and a toilet re-seating The quote was over $1,!!! I asked the plumber how long it would take him, and he said about hours I'm NOT going to pay a plumber close to $per hour
On top of that I had to pay a service fee of $plus an environment tax of $to get someone out for the quote
Waste of my time and money Stay with the little guys that have good references and will work for a fair hourly rate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Mr*** had a club membership with usThis membership includes an annual plumbing inspection and water heater flush at no cost to the member.Our technician went to the home, not knowing that it was a rental and proceeded to the water heater flush and plumbing inspectionHe recommended replacing the anode rod in the water heater due to severe corrosion, a temperature and pressure valve due to failure and corrosion, a thermal expansion tank due to failure and replace supply linesThis information was explained and reviewed with the tenant, *** *** and she approved the work and signed the invoice authorizing us to go ahead with the repairs, which we didShe then signed off that the work was completed to her satisfactionMs*** paid us with a check.Her check was returned due to insufficient fundsWe made numerous attempts to call the landlord and tenants to collect the funds but we were never called back so this account was sent to collections.Our protocol is to get permission from the property owner whenever we go to a rentalSince we do not record our outbound calls, we have to assume that this was not doneMr*** did call our office on the date of service to say that he did not authorize this workOur procedure is to document all client concerns and forward them to our Service Manager for review and follow upOur Service Manager left messages for Mr*** but he never returned the callsWe do record all incoming calls and searched the phone numbers we had a file, included Mr***'s number (303) 717-and there was only the one call to our office from Mr*** which was on the service date of 11/14/14.We admit that we should have contacted Mr*** before any work was to be doneHowever, our technician had no way of knowing this and Ms*** never stated that she was the tenant and didn't have authority to authorize work. She wrote a check that was insufficient fundsWe feel since she is now the homeowner, she should be responsible for payment for the services we providedThis work was done on 11/14/and the ***'s closed on the home on 12/26/14.We have removed Mr*** from the collection service

I HAVE USED BENJAMIN FRANKLIN PLUMBING FOR MANY YEARSTHAT IN ITSELF SHOULD TELL YOU HOW SATISFIED I AMTHEY ARE PROMPT, CLEAN AND KNOW WHAT THEY ARE DOINGIF I HAVE A PROBLEM AFTER THEY LEAVE, THEY RETURN TO CORRECT IT RAPIDLYI AMM VERY HAPPY WITH THEIR WORK AND THEIR PLUMBERS

*** ** was terrific in replacing of my bathroom faucets and the showerVery efficient, courteous and knowledgeableWould definitely recommend him and his company(Ben Franklin Plumbing)

Service techs were friendly and knowledgeable and fixed the problem I had on the second try due to a faulty part that they used the first timeThey were prompt and very helpful, even when they returned on the second occasion

*** *** was a great technicianQuick and efficient! Did a great job!

*** was greatFor future need we will request ***Great guy

Friendly, Knowledgable, and polite

It was a pleasure to have Billy C in our home It was obvious he is an experienced and skilled technician He must be a great assent to the company

Stevens was very professional,courteous and explained everything.Job well done.I would use again if it was not for the price.Everbody I spoke too said it was pricing

Our office procedure is to never give pricing over the phoneOur office staff has no way of knowing any pricing for servicesThe only price that was given to the client over the phone was the $evaluation fee to come out and give straight forward pricingThe technician gave Mr***
straight forward pricing along with three repair options before work was even startedHe selected the least expensive option which was to cable the main lineWe told him we would camera the line and set the appointment upWe called the client several times to try to reschedule due to a conflict and were never able to reach themThe client eventually called back and our Customer Service Rep inadvertently booked the call on the wrong company so we missed the appointmentOur Service Manager has tried several times to reach Mr*** so that we can camera the line and we have not been able to reach him