Benjamin Franklin Plumbing

August 18, 2107Revdex.comSCounty Rd., #5, Suite 100FtCollins, CO 80528 Attn: *** ***, Dispute Resolution and Operations Dear ***, This is in response to your letter dated 8/10/I apologize that we did not respond to a disputeWe are changing our process and unfortunately,
this was overlooked.Our Account Manager left a message for *** *** on August and again todayWe have not had a response back from herWe will continue to reach out to her so that we can get this issue resolved in a more timely manner. Regards,Cindy W***Executive Assistant

Justin, the tech, was amazing Very concerned about our situation Cleaned the work site up nicely Offered further service options which we appreciated Allison and Megan were extremely professional and helpful Very pleasant dealing with all three of them! Will definitely contact Ben Franklin for any further plumbing needs!

Excellent service and would use them again

We heard back from our concrete contractor and they completed all the concrete work on October 4, We are assuming the french drain we installed is working correctlyWe would be happy to send our Install Manager out to meet with Mrand Mrs*** and to make sure the drain is working
properly, all work from our subcontractors was cleaned up and inspect the workWe also would like to offer a free 5-year Total Care Club membership to them

xxxxx of the xxxxx office was great when we had a problem with our water heaterHe diagnosed the issue, explained all options, was professional and courteousWe would recommend Benjamin Franklin Plumbing to anyone, and to ask specifically for xxxxx

I had a problem with a toilet they repaired last February They came right out and were there exactly on time They called me first to let me know they were coming They fixed the problem at no additional cost as it was under warranty Very polite and explained repair in language I could understand

Due to the fact that I'm living up in Ohio (taking care of my year old Mother) & my Condo is in Florida Mike Wwas very helpful on explaining everything to me, my options etcI have dealt with them since and all the other technician all were very nice & helpful also

StPaul Regional Water informed us that the municipal financing options are available for residents of West StPaulWe then submitted this customer's information for the financing program through the proper channels and proceeded to do the workAfter completion of the work, the city of West St
Paul informed us that those municipal financing options are only availbe to residents of StPaul proper, not West StPaulWe called the customer to discuss the issue in JanuaryAt this time we offered the customer commerical financing options we provideThe customer declined that, yelled at our sewer crew manager to "just send a bill" and hung up on usWe then sent the customer a billIn conclusion, we were improperly informed by St Paul Regional Water about the availability of West StPaul customers to apply for municipal financingWe offered to help the customer, but they declined our assistance

I have a technician coming in to my house I was unhappy about the company I had very bad experience in my last time the I have a plumber last time but not with Benjamin Franklin I have *** coming in to my house find the problem and give solutions we are definitely calling again because we know Benjamin plumbing have professional technicians they care about customer

09/24/ After years our gallon water heater bit the dust and we needed to replace it Benjamin Franklin Plumbing helped us several years ago with a main line leak so we called them for help with our water heater I was immediately impressed by the professional and organized way my initial call was handled They were able to locate our service ticket from several years with all of our contact information and we went from there We reviewed the current state of the water heater along with model #, serial #, capacity, etc We scheduled the tech inspection for the next day but then received a call that a technician was available later in the afternoon of the same day and could be there in minutes We agreed The technician, Carlos, was very professional and outlined the details and options for me and after choosing an option, the water heater was installed in hours - and was working great They also removed and discarded our old hot water heater The process was organized and easy We look forward to working with them again for plumbing needs in the future

Although there is still work to be done (a part has been ordered), Matt W*** did a terrific job of taking care of my problems with ProSystem Water Filtration System and getting a hot water heater operational as far as he could It remains to be seen if the problem with the water softener can be entirely solved

Joel provided excellent service for my plumbing problem He was prompt; he explained what he was doing and whyhe provided several options and allowed me to choose I won't hesitate to call Ben Franklin Plumbing in the future

I'll start by saying Rohan and Vinny did a good job with my repair and were very personableGood guys, good conversationThe rating would be stars if not for the priceI called in the morning and they were sent out to me in the afternoonThey quoted $just to replace a toilet shut-off valve and a plastic elbow connector under the floor (via the downstairs ceiling where they had very clear and easy access because I cut the ceiling open to see where my leak was coming from)I could have refused and went for more quotes but I would have had my whole house w/o water for another day or twothey knew thatI questioned the price and they showed me that Ben Franklin's system is charging $just for the parts***?!?!
They say they stock their trucks to save you time and money BUT they had to wait like mins for someone to drop off a $plastic connectorBelieve methey are not doing you a favor by stocking their trucks because they are charging 5x cost for those partsI already knew what had to be done but wasn't confident enough to trust myselfAfter seeing the job, I could have done it myself for around $retail cost for the parts they replacedSo, they wanted an extra $for two guys on a job that takes 30-mins for one personThe guys spent about hours at my house standing around chatting mostly because they had to wait for the partIf this is how most jobs go, then THAT is why they overcharge!
I was able to get my cost down to around $but that's still VERY high for this repairI don't mind paying someone for their skilled labor but this was overkillI was expecting maybe $for parts and $for labormaxWhen you ask for a discount, the only thing they offer is that the only good discount comes from signing up for their maintenance program @ $19/mo which gets you 15% off the current visit and future visitsQuite a racket!
I took off stars because it's obvious they took advantage of the semi-emergency I had even though it was during business hoursI would not consider them for any repairs in the future

To whom it may concern;
In response to the complaint with I.D#*** I would like to offer the following explanation regarding the service we provided;
I reached out to *** and discussed what services we provided for her mother
and the basis for our proposed charges It seems that there was a misunderstanding as to what we were including in our estimate and exactly what service we performed on the evening of our initial service call *** was not present at the time of our visit and her mother had difficulty conveying to her what our plumber had discussed while on site at her home
When our plumber arrived on this particular Saturday evening he was able to correct the leak situation and restore proper water pressure to this area of the home He spent a considerable amount of time at the home with Karen's mother explaining and discussing options regarding upgrades and additions to her plumbing system
I explained to *** that we would have included her in all conversations had we been instructed to do so at the time of this service call This was the only visit made to this home as the larger part of the planned job was cancelled by *** within a day of our initial call
*** and I talked on the phone today and I do believe that we have cleared up the misunderstanding of what was actually included with our proposal for the upgrades I also offered, and she accepted a refund of $which represents the cost of our repair made which seemed to have leaked after our departure from the home
Thank you,
Andrew M***
Owner, Benjamin Franklin Plumbing

xxxxx, the technician was very prompt and detailed with what he would be doing and also helpful with the choicesHis work was done in very timely fashionWould highly suggest him for future work

My husband is homebound and I just had surgery Our septic system backed up, so I called Benjamin Franklin Plumbing at 4:30pm After explaining the situation, the scheduler called dispatch and found someone to come out that evening I received a call from Forrest Grant around 5, letting us know he would be coming that evening He showed up on time and worked in the dark to fix the problem He and his assistant were professional and experts at pinpointing the problem We wouldn't hesitate to call Ben Franklin Plumbing in the future We'll definitely ask for Forrest!

We have discussed the issue with the customer and have agreed to refund the $they asked forWe apologize for the inconvenience

Brian C was very professional and nice We had a toilet leak that he promptly fixed and even check the sinks for leak Noticed the leak in the garage Made sure to check everything that could have leaked Very clean and cleaned everything up and put away items that were removed from under the sink

We had a very professional and satisfactory experience regarding repair to our water heater Our service technician, xxxxx, was everything a homeowner in our situation would expect and hope for: prompt, courteous, knowledgeable, efficient, and transparent He arrived on time, told us what the visit would probably entail, diagnosed the problem, communicated effectively to us what was wrong and how he would proceed and what the potential costs would be He showed us the defective component, explained how to proceed if we have future difficulties, and collected the repair fee in a most courteous fashion We would not hesitate to reach out to Benjamin Franklin Plumbing and xxxxx in the future

Steven Gat Benjamin Franklin Plumbing is professional, pleasant, and highly skilled He helped me troubleshoot plumbing issues in my home and worked with my service contract to fix those problems at minimal out of pocket cost to me Highly recommended
I also applaud the Company's efforts to support the Children's Miracle Network