Annuities cannot get any information on my annuity I have contacted them several times for information but all I get is a runaround
I have called them about giving me my annuity value first I called and they said they would send it in the mail I never received it then I called and had to give them my address and again they said they would send out my annuity value still never received it I called again and ask them to fax the information they said no problem thy would fax to the phone number I gave them and still again it never came I am very concerned now that they have stolen my annuity and I want the money to invest in something else I have had this annuity for several years I got it through my bank but a had been sold a couple of times with different companies and I have never had as much trouble as I have now they are very vague about the value and if it still exists they said they are restructuring but it's been over six months and still no update or information no web site to
The company is not paying on the annuity within the terms they originally advised me ofI have to maintain consistent follow up to keep it moving
I originally requested a withdrawal on 12/9/and was told it would be - daysI called on 12/to confirm they received my request and it was in process I was advised they would need an additional form which was sent 12/15/ I called again today (12/19) to confirm they had everything and was advised that it would be an additional - business days as of todayEven when mentioning numerous times that this was an emergency and funds were needed ASAP, there was no assistance to even meet their own deadline of business days I was told today that it would be before I received anythingThere seems to be no action until I personally follow upThis company has held my funds for years, this is the first time I've requested anything from them, and am being met with delay and push back on every levelMy faith in
The company should be out of business, in my opinion! Customer service is a nightmare! They failed to show me how to update credit card's expiration date while screaming in mails that I should do it asapThe web site is not functionalIt's constantly in a batch updating operation mode, so there is no access to it for making even trivial updates or changes Representatives I spoke to do not have any more "updating powder" than a customerI'm changing me insurance providerI have a suspicion that a company with a record like this will be able to handle a claim, got forbid, one should happen!
Life Ins PolicyThat I Had Since
On 12-6-I purchased a Ins policy from Liberty Life Insurance CompanyAs the years went byMy payments where drafted from my account with no problemsOn October 1,I called and talked to a customer service repIn reference to my policyAnd to update my acct infoAnd On October 12,I recieved a notice stating that my payment did not processI then called Liberty Life Ins again on October 13,To be sure that all of my info was accurate and to pay my policy over the phoneFor the payments that where not draftedI was told that my policy was up to dateAnd that my payments will be drafted on the 6th of every monthOn November 16,I called Liberty Life Ins again to make a payment over the phoneAnd was told that my policy was up to dateNovember 18,I received a letter of confirmation that my payment method was updatedSeveral weeks later I went on there websiteAnd it would not let me log inAnd a message
Not able to get an Annuity Redemption in a timely manner
I have an Annuity Contract with Athene The contract specifies that Athene will be given 20-days to process a redeemption requestAthene 3rd party administrator acknowledged that my request was received Feb I need MY money (redemption) to pay bills, doctors and medicineIt has been day and Athene has not sent my redemption moneyDue to the need for this money, I made several calls (after the day guideline) to the 3rd party administrator indicating my complaint of not receiving the moneyNo sympathy there so I also called Athene direct with same result No one at Athene or the 3rd party administrator can tell me what is going on with the redemption delayThey won't allow me thru to talk to a supervisor or management (calls after days)I'm desperate - I need MY Money to pay bills, doctors and medicine - and Athene nor it's 3rd party administrator care about my need to access MY moneyThey are BAD custodian
- My mother has a life insurance police through Athene Life Insurance Company of New York She has had this policy for many years My mother passed away in and for the last several months I have been trying to collect on the policy My brother and I are the only beneficiaries
- The Affadavit for Payment to Surviving Children was the last document required to be submitted in order for Athene to disburse the life insurance funds to my brother and I That paperwork was completed, notarized and faxed to Athene on 2/14/
- Since then I have called multiple times (on 3/5/I spoke with *** & her Supervisor ***, on 3/8/I spoke with ***, on 3/16/I spoke with *** on 3/22/I spoke with ***, on 4/10/I spoke with *** again to inquire as to when the funds would be disbursed and I have received nothing but a run around and still have not received the funds
- On 3/5/I spoke with *** & her Supervisor ***
- On 3/8/I spoke with ***
I paid on XX-X/1/and 7/6/and they say I didnt
chase money ordernumber XXXXXXXXXX,XXXXXXXXXX,XXXXXXXXXX all for $each to athene life ins company of ny the second made to insurance services you can use either I was told policy #XXXXXXX please have them update my records! I paid them and they say I havent and they keep sending late notice bills over year I have called for over a year complaing about this This policy is for when *** *** my mom passes away I collect
Athene Annuity has the worst customer service ever!! We have been working to redeem our annuity since early December and can't get it doneThey don't tell you everything you need - slow drip methodI had to contact an employer from years agoThey had my birthday entered wrong and it took tries to get it changedNow we have tried three time to get the documents submitted and they keep saying they don't have them even though we have a confirmation they were receivedThis company needs to be totally overhauled
Since the previous company where I39ve had a disability policy for many years was taken over by Athene I39ve had continuous problems with billing I39ve had monthly automatic withdrawal from my checking account for years I39ve spoken to customer service representatives at least 8-times since last year not to mention the multiple times when I was put on hold for minutes when no one ever picked up or the call was transferred to voice mailAt one point I thought the problem was fixed as a month payment was taken from my checking and monthly deduction was taken out last in Since then I39ve received delinquent notices for for the month of which makes no senseI was able to get through once when I was told it was straightened out and monthly deductions would resumeOn XXXXX I received another delinquent notice for againSince yesterday I39ve made calls and have been transferred and not been able to leave a voicemailThe
Account_Number: XXXXXXXX
Athene *** not disclose the current value of my annuity to me or to my wife
I own an annuity with Athene Annuity & Life Co(formerly Aviva Life & Annuity Co.)The contract for this annuity dates to 9-12-Since owning the annuity, we have received in the mail quarterly account statements disclosing the annuity valueThe last quarterly statement we received was 6-12-
On 8-18-16, my wife called Athene to determine why there were no further statements mailedWe were told we had to contact Alliance One Services (XXX-XXX-XXXX), the company that takes care of customer service for AtheneUpon calling Alliance Once, she was told that the company no longer mails quarterly OR annual statements and that there is no consumer web portal we can access to determine our annuity's valueWe were told we could make a phone request and a paper statement would be mailed but that it would take business days "to process" this requestWe made the request on 8-18-After more than b
Took a month to receive a check for my money I was told I could withdraw over the phone (Lie) After a week I received a letter requiring a notarized form to be received in home office before disbursement I provided the letter on 25Sep Two weeks later I followed up, since there was no check Told the check was in the mail It wasn't (Lie) Called last Friday, requested a supervisor I was told I could withdraw over the phone (doesn't jive with requirement for notarized withdrawal form) Supervisor advised me the check would be overnighted and I would receive it Monday 23Oct Didn't happen(Lie, supervisory) Called yesterday before close of business stating I was told I'd have my check, don't have it Agent told me it would have been impossible because phoned in disbursement on Friday wouldn't be cut until Monday and couldn't arrive before TuesdayApparently true I did receive the check today after getting jerked around for over a month and incurring finance ch
I have worked now in the insurance and financial services industry for over years, my wife with me also licensed now for yearsWe took on an appointment with Athene for the sole purpose of servicing clients that they acquired through the purchase of Aviva several years agoAthene is absolutely the worst company we have ever been appointed for sales of products and in dealing with everyday affairs for the servicing of our clients whom they have acquired business from resulting from the sale of Aviva, as well as their own propitiatory sales products, one of which we sold to one clientIn our opinion the customers needs are not, and I repeat not a concern of the company once they have acquired new or old businessThis business in the financial services industry is about the consumer meeting their needs financially for proper planning, then continuing service of those needsAthene fails miserably in this department
Brian ** *** *** Texas
Athene misinformed me of fees to withdraw my money from annuity and when contacted their response was "sorry for the mistake"
I had an annuity with Athene for over years and wanted to transfer it to another companyCalled Athene and was told that there would be no surrender or MVA (Market Value Adjustment) fees When the money was transferred MVA fee was deducted from my principleWhen I contacted Athene they acknowledged reviewing the recorded tape and that their service agent had made a mistakeI had made a finical decision based in part on this misinformationAthene's response was: sorry for the error but we will not honor what the service agent told you but we will better train our staffSo I was penalized about years interest for their mistakeI contacted Athene several times and complained to my states insurance departmentAthene refuses my request to refund the money they withheld
I am having the same issues as others have stated - due to the system conversion, I have not received any billing for the past years on my and husband's policiesI took out these policies over years ago when I worked at Central Life, which became AmerUs, which became Aviva, then Athene, etcI have gotten infrequent communication from them about the conversionThen I got a payment notice in October for the amount due for the prior quartersI called in as the quarterly premium amounts were incorrect, plus payments sent in last year were not reflected in amounts dueSince then, I have made phone calls to them, trying to get a correct premium notice so I could set up a payment schedule for past premiums dueI have yet to receive oneEvery time I get different information, and an still expecting a new noticeAt today's phone call, I found out that my policy is still in restricted status!! And an explanation about the what the incorrect amounts actually represented, which didn't make senseBottom line, I am still awaiting the conversion to be completed (which does not have a date yet!) so I can get a correct premium notice so I can set up a payment scheduleIt has now been months since the premium notice for years back premiums and of course, another quarterly premium has now added onto my eventual amount due
I mentioned to the gal that I should probably keep sending additional payments to reduce the overall amount that will be billedI was told that it (and past payments) will not be applied to the policy until the conversion is done! She even actually told me to keep close records of what I pay, like in a notebook, and keep all bank statements to prove what I've paidThis is coming from their company representative
Over charged me for a policy by $300, only gave me part of me money,
Over charged me for a policy by $300, I was told I would get a full refundThey only refund part of my moneyI called in and was pul on hold for minThen the rep said she would check on in and then hung up on meI called back and was put on hold again for over minStill no resolve
I am unable to speak with someone at Athene regarding my annuity, the issues and questions noted below
I received a letter dated 11/3/on 11/27/from Athene Annuity and Life Company/Athene Life Insurance of New York regarding a "true-up" balance that is due on the contract for payments the company failed to withdraw timely on my annuity on contract
Since receiving the letter, myself and my husband have emailed and called the company on numerous occasions to ask questions regarding this issue and seek resolution with the company We have not been able to get anyone to answer our questions, we have not received the information requested, nor were we given access to speak with the supervisor when requested on two of the phone calls
Athene has outsourced Alliance-One Services, Inc- PO Box XXXXXX, Nashville, TX XXXXX-XXXX, as their call center My concerns with Athene, brought to the attention of Alliance-One, have gone unanswered and unresolvedToday, my husband and I a
Absolutely the worst company to deal with I have been trying to get my dividends out of my insurance policy for months Every time I call I get the run around and they are checking my account or I have submitted the wrong form that they sent me I ask for the correct form, they send but nothing until I call them a month later and then I'm told it is the wrong formI have not received a statement for over years and have no idea what is going on with the transition I have since moved and cannot even contact them to change my address I also cannot find an agent that will help me I have had no contact from them for over months as they are reviewing my account I am preparing a letter with my documentation to the Iowa Attorney General to try to resolve this problem and cancel my entire policy since this company does not have the welfare of the consumer in its best interests I definitely would never recommend this company
My mom passed away over a month agoShe had an investment annuity with Athene and I was the beneficiaryI called to report her death and they told me they would mail me forms to fill out that I could fax back and 7-days later, I would receive a check for the amount of the death benefitAfter not receiving any forms, I called back and was told it takes 7-days to process, and another 7-days to mail, then after I resubmit, there would be another 7-days of processing and another 7-days to mail out the checkI asked to speak to a supervisor or claims processor to discuss the details and the process and was told that they did not take phone callsSo I am to wait by the mail box I supposeWhat bothers me is that I also have an investment annuity with them, so this makes me think that if I pass away first, this is the run around my wife will get to go throughWhen I was making the investment and giving them money, they were very quick with the processingNow that it's there turn, things are not moving so fastTime will tell how they handle this from here on out and whether I will recommend this place to anyone elseOne thing I know, their customer service is insensitiveAfter telling these folks of my mother's death on multiple phone calls, I had only one of persons I spoke to, extend a simple condolence to meNot happy with Athene right now
Annuities cannot get any information on my annuity I have contacted them several times for information but all I get is a runaround
I have called them about giving me my annuity value first I called and they said they would send it in the mail I never received it then I called and had to give them my address and again they said they would send out my annuity value still never received it I called again and ask them to fax the information they said no problem thy would fax to the phone number I gave them and still again it never came I am very concerned now that they have stolen my annuity and I want the money to invest in something else I have had this annuity for several years I got it through my bank but a had been sold a couple of times with different companies and I have never had as much trouble as I have now they are very vague about the value and if it still exists they said they are restructuring but it's been over six months and still no update or information no web site to
The company is not paying on the annuity within the terms they originally advised me ofI have to maintain consistent follow up to keep it moving
I originally requested a withdrawal on 12/9/and was told it would be - daysI called on 12/to confirm they received my request and it was in process I was advised they would need an additional form which was sent 12/15/ I called again today (12/19) to confirm they had everything and was advised that it would be an additional - business days as of todayEven when mentioning numerous times that this was an emergency and funds were needed ASAP, there was no assistance to even meet their own deadline of business days I was told today that it would be before I received anythingThere seems to be no action until I personally follow upThis company has held my funds for years, this is the first time I've requested anything from them, and am being met with delay and push back on every levelMy faith in
The company should be out of business, in my opinion! Customer service is a nightmare! They failed to show me how to update credit card's expiration date while screaming in mails that I should do it asapThe web site is not functionalIt's constantly in a batch updating operation mode, so there is no access to it for making even trivial updates or changes Representatives I spoke to do not have any more "updating powder" than a customerI'm changing me insurance providerI have a suspicion that a company with a record like this will be able to handle a claim, got forbid, one should happen!
see Attached documentClick here to Get the File - use the Password: D966F733https://bluecomplaints.Revdex.com.org/attachment/?c=
Life Ins PolicyThat I Had Since
On 12-6-I purchased a Ins policy from Liberty Life Insurance CompanyAs the years went byMy payments where drafted from my account with no problemsOn October 1,I called and talked to a customer service repIn reference to my policyAnd to update my acct infoAnd On October 12,I recieved a notice stating that my payment did not processI then called Liberty Life Ins again on October 13,To be sure that all of my info was accurate and to pay my policy over the phoneFor the payments that where not draftedI was told that my policy was up to dateAnd that my payments will be drafted on the 6th of every monthOn November 16,I called Liberty Life Ins again to make a payment over the phoneAnd was told that my policy was up to dateNovember 18,I received a letter of confirmation that my payment method was updatedSeveral weeks later I went on there websiteAnd it would not let me log inAnd a message
Not able to get an Annuity Redemption in a timely manner
I have an Annuity Contract with Athene The contract specifies that Athene will be given 20-days to process a redeemption requestAthene 3rd party administrator acknowledged that my request was received Feb I need MY money (redemption) to pay bills, doctors and medicineIt has been day and Athene has not sent my redemption moneyDue to the need for this money, I made several calls (after the day guideline) to the 3rd party administrator indicating my complaint of not receiving the moneyNo sympathy there so I also called Athene direct with same result No one at Athene or the 3rd party administrator can tell me what is going on with the redemption delayThey won't allow me thru to talk to a supervisor or management (calls after days)I'm desperate - I need MY Money to pay bills, doctors and medicine - and Athene nor it's 3rd party administrator care about my need to access MY moneyThey are BAD custodian
The policy holder service from this company must be known as the WORST in the industryThey are a discrase to the Life business
- My mother has a life insurance police through Athene Life Insurance Company of New York She has had this policy for many years My mother passed away in and for the last several months I have been trying to collect on the policy My brother and I are the only beneficiaries
- The Affadavit for Payment to Surviving Children was the last document required to be submitted in order for Athene to disburse the life insurance funds to my brother and I That paperwork was completed, notarized and faxed to Athene on 2/14/
- Since then I have called multiple times (on 3/5/I spoke with *** & her Supervisor ***, on 3/8/I spoke with ***, on 3/16/I spoke with *** on 3/22/I spoke with ***, on 4/10/I spoke with *** again to inquire as to when the funds would be disbursed and I have received nothing but a run around and still have not received the funds
- On 3/5/I spoke with *** & her Supervisor ***
- On 3/8/I spoke with ***
I paid on XX-X/1/and 7/6/and they say I didnt
chase money ordernumber XXXXXXXXXX,XXXXXXXXXX,XXXXXXXXXX all for $each to athene life ins company of ny the second made to insurance services you can use either I was told policy #XXXXXXX please have them update my records! I paid them and they say I havent and they keep sending late notice bills over year I have called for over a year complaing about this This policy is for when *** *** my mom passes away I collect
Athene Annuity has the worst customer service ever!! We have been working to redeem our annuity since early December and can't get it doneThey don't tell you everything you need - slow drip methodI had to contact an employer from years agoThey had my birthday entered wrong and it took tries to get it changedNow we have tried three time to get the documents submitted and they keep saying they don't have them even though we have a confirmation they were receivedThis company needs to be totally overhauled
Since the previous company where I39ve had a disability policy for many years was taken over by Athene I39ve had continuous problems with billing I39ve had monthly automatic withdrawal from my checking account for years I39ve spoken to customer service representatives at least 8-times since last year not to mention the multiple times when I was put on hold for minutes when no one ever picked up or the call was transferred to voice mailAt one point I thought the problem was fixed as a month payment was taken from my checking and monthly deduction was taken out last in Since then I39ve received delinquent notices for for the month of which makes no senseI was able to get through once when I was told it was straightened out and monthly deductions would resumeOn XXXXX I received another delinquent notice for againSince yesterday I39ve made calls and have been transferred and not been able to leave a voicemailThe
Account_Number: XXXXXXXX
Athene *** not disclose the current value of my annuity to me or to my wife
I own an annuity with Athene Annuity & Life Co(formerly Aviva Life & Annuity Co.)The contract for this annuity dates to 9-12-Since owning the annuity, we have received in the mail quarterly account statements disclosing the annuity valueThe last quarterly statement we received was 6-12-
On 8-18-16, my wife called Athene to determine why there were no further statements mailedWe were told we had to contact Alliance One Services (XXX-XXX-XXXX), the company that takes care of customer service for AtheneUpon calling Alliance Once, she was told that the company no longer mails quarterly OR annual statements and that there is no consumer web portal we can access to determine our annuity's valueWe were told we could make a phone request and a paper statement would be mailed but that it would take business days "to process" this requestWe made the request on 8-18-After more than b
Took a month to receive a check for my money I was told I could withdraw over the phone (Lie) After a week I received a letter requiring a notarized form to be received in home office before disbursement I provided the letter on 25Sep Two weeks later I followed up, since there was no check Told the check was in the mail It wasn't (Lie) Called last Friday, requested a supervisor I was told I could withdraw over the phone (doesn't jive with requirement for notarized withdrawal form) Supervisor advised me the check would be overnighted and I would receive it Monday 23Oct Didn't happen(Lie, supervisory) Called yesterday before close of business stating I was told I'd have my check, don't have it Agent told me it would have been impossible because phoned in disbursement on Friday wouldn't be cut until Monday and couldn't arrive before TuesdayApparently true I did receive the check today after getting jerked around for over a month and incurring finance ch
I have worked now in the insurance and financial services industry for over years, my wife with me also licensed now for yearsWe took on an appointment with Athene for the sole purpose of servicing clients that they acquired through the purchase of Aviva several years agoAthene is absolutely the worst company we have ever been appointed for sales of products and in dealing with everyday affairs for the servicing of our clients whom they have acquired business from resulting from the sale of Aviva, as well as their own propitiatory sales products, one of which we sold to one clientIn our opinion the customers needs are not, and I repeat not a concern of the company once they have acquired new or old businessThis business in the financial services industry is about the consumer meeting their needs financially for proper planning, then continuing service of those needsAthene fails miserably in this department
Brian ** *** *** Texas
Athene misinformed me of fees to withdraw my money from annuity and when contacted their response was "sorry for the mistake"
I had an annuity with Athene for over years and wanted to transfer it to another companyCalled Athene and was told that there would be no surrender or MVA (Market Value Adjustment) fees When the money was transferred MVA fee was deducted from my principleWhen I contacted Athene they acknowledged reviewing the recorded tape and that their service agent had made a mistakeI had made a finical decision based in part on this misinformationAthene's response was: sorry for the error but we will not honor what the service agent told you but we will better train our staffSo I was penalized about years interest for their mistakeI contacted Athene several times and complained to my states insurance departmentAthene refuses my request to refund the money they withheld
I am having the same issues as others have stated - due to the system conversion, I have not received any billing for the past years on my and husband's policiesI took out these policies over years ago when I worked at Central Life, which became AmerUs, which became Aviva, then Athene, etcI have gotten infrequent communication from them about the conversionThen I got a payment notice in October for the amount due for the prior quartersI called in as the quarterly premium amounts were incorrect, plus payments sent in last year were not reflected in amounts dueSince then, I have made phone calls to them, trying to get a correct premium notice so I could set up a payment schedule for past premiums dueI have yet to receive oneEvery time I get different information, and an still expecting a new noticeAt today's phone call, I found out that my policy is still in restricted status!! And an explanation about the what the incorrect amounts actually represented, which didn't make senseBottom line, I am still awaiting the conversion to be completed (which does not have a date yet!) so I can get a correct premium notice so I can set up a payment scheduleIt has now been months since the premium notice for years back premiums and of course, another quarterly premium has now added onto my eventual amount due
I mentioned to the gal that I should probably keep sending additional payments to reduce the overall amount that will be billedI was told that it (and past payments) will not be applied to the policy until the conversion is done! She even actually told me to keep close records of what I pay, like in a notebook, and keep all bank statements to prove what I've paidThis is coming from their company representative
Over charged me for a policy by $300, only gave me part of me money,
Over charged me for a policy by $300, I was told I would get a full refundThey only refund part of my moneyI called in and was pul on hold for minThen the rep said she would check on in and then hung up on meI called back and was put on hold again for over minStill no resolve
I am unable to speak with someone at Athene regarding my annuity, the issues and questions noted below
I received a letter dated 11/3/on 11/27/from Athene Annuity and Life Company/Athene Life Insurance of New York regarding a "true-up" balance that is due on the contract for payments the company failed to withdraw timely on my annuity on contract
Since receiving the letter, myself and my husband have emailed and called the company on numerous occasions to ask questions regarding this issue and seek resolution with the company We have not been able to get anyone to answer our questions, we have not received the information requested, nor were we given access to speak with the supervisor when requested on two of the phone calls
Athene has outsourced Alliance-One Services, Inc- PO Box XXXXXX, Nashville, TX XXXXX-XXXX, as their call center My concerns with Athene, brought to the attention of Alliance-One, have gone unanswered and unresolvedToday, my husband and I a
Absolutely the worst company to deal with I have been trying to get my dividends out of my insurance policy for months Every time I call I get the run around and they are checking my account or I have submitted the wrong form that they sent me I ask for the correct form, they send but nothing until I call them a month later and then I'm told it is the wrong formI have not received a statement for over years and have no idea what is going on with the transition I have since moved and cannot even contact them to change my address I also cannot find an agent that will help me I have had no contact from them for over months as they are reviewing my account I am preparing a letter with my documentation to the Iowa Attorney General to try to resolve this problem and cancel my entire policy since this company does not have the welfare of the consumer in its best interests I definitely would never recommend this company
My mom passed away over a month agoShe had an investment annuity with Athene and I was the beneficiaryI called to report her death and they told me they would mail me forms to fill out that I could fax back and 7-days later, I would receive a check for the amount of the death benefitAfter not receiving any forms, I called back and was told it takes 7-days to process, and another 7-days to mail, then after I resubmit, there would be another 7-days of processing and another 7-days to mail out the checkI asked to speak to a supervisor or claims processor to discuss the details and the process and was told that they did not take phone callsSo I am to wait by the mail box I supposeWhat bothers me is that I also have an investment annuity with them, so this makes me think that if I pass away first, this is the run around my wife will get to go throughWhen I was making the investment and giving them money, they were very quick with the processingNow that it's there turn, things are not moving so fastTime will tell how they handle this from here on out and whether I will recommend this place to anyone elseOne thing I know, their customer service is insensitiveAfter telling these folks of my mother's death on multiple phone calls, I had only one of persons I spoke to, extend a simple condolence to meNot happy with Athene right now