I have an annuity I borrowed against It was set up for auto pay It has been almost a year since they took out regular payments Athene states they turned over the account to alliance one I have called alliance one, athene, and the service center requesting information for repaying balance on loan I can't get anything other than excuses as to why they have not debited account none of these companies can give me the balanced owed, or produce any account info other than a request for monthly payments recieved today which has no other info you would expect when paying monthly payments No account balance which has been requested multiple times to all entitiesThis makes me question where is the balance of my account? What is my total annuity and the balance of my loan? Please help me get answers
Failure to meet contract conditions for disclosing life insurance values, in force illustrations, responses to requests, and improper customer service
HISTORY OF INSURANCE COMPLAINT:
On December 2015, I received a letter from Athene Annuity and Life Insurance indicating that the administration of my life insurance policy had been transferred to Accordia Life and Annuity Company The letter went on to say that Accordia Life has provided for Alliance-One Services to assist with policy administration
In February 2016, I noticed that the monthly premium had not been taken out of my bank account even though automatic withdrawl was established I called the Alliance number and followed up with an e-mail to the customer service I was told that my policy was in a "restricted status" but that everything would be corrected within a month or two
In March/April 2016, I again called the Alliance number and was again told that resolution of the "restricted status" was immi
A request to roll over my Athene annuity to my bank was received by them on February 10, As of July 8, they have not released the money
Since 2/10/when my complete, accurate request for rollover of my Athene annuity to my bank (USAA) was submitted, I have contacted Athene's 3rd party at least times for updatesEach time I am told they can't produce a statement, don't have a website where I can view my policy, and that my request is still being processedI have been told numerous excuses for the delayI called and was told on 3/that they were waiting for my 403(b) Distribution/Rollover Authorization Form from National Benefit Services (the third-party administrator for my employer who must authorize the transfer)I called the third-party (NBS) and they had both mailed and faxed the form on 2/but sent it again at my requestI called Athene on 3/and they said, oh that form had actually been received and posted to my account on 2/I had unnecessarily had
Athene has stopped paying a contracted agreement for my annuity
I HAVE BEEN RECEIVING INTEREST ON MY ANNUITY FOR YEARS AND LATE DECWAS TOLD ALLIANCE ONE WOULD NOW BE HANDLING INTEREST DISTRIBUTION AND AFTER JAN11,I WOULD BE RECEIVING MY INTERESTAFTER NUMEROUSE INQUIRES OF WHICH WAS A NIGHTMARE TO GET THROUGH TO THEM AND NUMEROUSE MAILS SAYING THEY WOULD BE MAILING CHECKSI HAVE NOT RECEIVED ANYTHINGI HAVE NOW E MAILED BUT NO RESPONSE TO EXPLAIN WHY I HAVE NOT RECEIVED MY DUE INTEREST
I am in roughly week of trying to proceed with a claim from this company First they won't talk to me (executor) or anyone, We then (through some social engineering) find out that my mother supposedly didn't name any beneficiaries (and they didn't catch this?), Then they finally mail us the claim formsWe fax the forms I fax, 7-daysthen it was you need letters testamentary from the local courthouseAnother week I send the courthouse docs, 7-days to receive 7-days to review, Now they tell me is no raised seal on the short cert It must have flattened out in the mail I'm seeing a lawyer this week There's something sketchy about this company
My father obtained a life insurance policy for myself and my three siblings when we were toddlersWe recently decided to surrender three of those policies and submitted the proper paperworkSeven months later only one of those requests has been processedWe have contacted them multiple times, confirmed receipts of information, and waitedThey claim to have mailed notices which never reached us, though when we canceled the bank draft information that was paying the monthly premium they were quick to mail a notice to the correct addresses, albeit with the wrong name, to notify us they would use the cash value of the policy to cover the premium if we didn't make other arrangementsThe customer account manager we have been working with is as frustrated with Athene as we areHe also shared they have been undergoing a data conversion for the last two yearsIt takes completely incompetent management and planning for that process to take so longThey have also, apparently, lost all record of my sister's policyWe've supplied name, SSN, policy number, etc., and it cannot be found in their recordsI would never trust this company again with an insurance policy as they cannot be trusted to keep accurate records or process requests in a timely manner
In 2013, I purchased a "Benefit IRA" fixed indexed annuity from AtheneIn 2016, I discovered that the investment advisor I bought the annuity from (*** T*** of *** *** ***) had not disclosed that I couldn't take a lump sum distribution of all the funds at maturity but that I had to take "regular distributions" in order to receive the "grow lock" amount of my annuity I wrote a letter to Athene asking them to cancel my contract and refund my initial investment (they could keep any accrued interest)They flatly refused saying the contract was legal and they would not let me out of it I wrote a second letter indicating that I was mislead about the terms of the annuity and I was dissatisfied with their product Their response was basically too bad you signed the contract and we're not letting you out of it To summarize, they couldn't care less about customer satisfaction Once they get your money, they're going to keep it as long as they can I am so angry at them I would give them ZERO stars if that was an option
I have policies with Athene all collecting cash valueThey have not sent an invoice in years since taking the policies from Avivai have called numerous time over the year period and have not received any satisfactionPremium have been coming out of the cash value for years and I can't get any account statementsAthene started a group called Life Solutions TeamI have had many conversations with a person from the team, but all requests go to upper management and I get no responseThis company is patheticStay away!
Athene knowingly and illegally reduced my IRA Annuity by 50% and sent a tax-free check to my former spouse
In October 2017, nine months after my divorce was finalized, Athene sent a check directly to my former spouse despite a previous letter from Athene that based upon documentation I had provided, Athene had determined that my IRA and Roth annuities were my property and not part of my divorce settlementIn our marital assets had been divided- eight years before the divorceMy former spouse had two Athene annuities- one Ira and one Roth annuityIf they believed it was part of the divorce- why not just do a tax-free transfer to the Roth IRA of my former spouse? I believe by reducing my Athene IRA annuity by 50% they reduced my death benefit by 50% and my annual Income Rider benefits by 50%It was all a scam to enrich AtheneI have contacted the IRS about this tax fraud and have advised the Middlesex Court of Cambridg, MA to ban Athene because they have circumvented the Judg
I have not received a statement of the value of my annuity since the Dec31st statement of and I can't get info by callingWhere is my annuity?
I received no statements this year and I can't get information on the phone other than they're working on it I should have $20,approx in this account and I can't find out the value! I'm getting very nervous wondering if I still have my money! Where is my money?
The company has not settled a death claim
I have been attempting since 11/30/to resolve a death claim I never get a straight answer, every customer service rephas a different answer or needs another form
I am totally alarmed about my annuity I have with AtheneI received a letter on December 18,notifying me that *** *** is my new contract administrator and now I can not get any information about my annuityI have not received any written information about my account for monthsI am trying to get the agent that sold me this annuity to solve the case I hope she can do something about itI want my hard earned money even if I have to pay penalties under the tax laws!!!
Athene processes withdrawal requests abnormally slowI asked to speak with a lead agent"Will call back "in the order received".Two weeks later None
July 20,
I made a withdrawal request from my tax sheltered annuityAthene received it on June with a direct deposit formI am told that it would take 5-business days I have called to check on the status because the last time I made a withdrawal request with direct deposit it took around two months When I check on the status the company ALWAYS has an excuse for why the process is abnormally slow My same question gets a different answer per conversation I am missing a formSomeone didn't attach a form in their systemThird party has failed to submit formsSystem glitch -won't release fundstakes 3-days to collect a faxed form (was mailed with original forms)Evaluation process currently underway (3-months now) When I have evidence that they have all forms (1) or third party submitted for
My mother died Handling a death benefits should not be absurdly difficult
I believe they are trying to make it so difficult so they can steal our money
They sent my brother "the wrong forms" asking for a copy of the original contract for
three people
They did not send me the right forms
They said they would email me the right forms, and that should take a week?
To email me the right formsThat's nonsense
They should know how to handle estates, and I'm sure they doThey know exactly
what they are doing No company could be as stupid as they act
They are holding money that does not belong to them
I'm sure they conned my father into buying this policy They didn't tell him
how difficult they would treat his children and grand child
They should be ashamed of themselves
Athene can not find my account to give me the details of a loan I have
For the past years I have been trying to find out what my payoff is on a loan I took out on my life insurance To date I have paid in $The amount borrowed was $ Every time I try to find out where I'm at in payments I get the same story, my account is not yet fully transferred over the Athene and the money sits in an escrow account waiting to be placed on my loan They can not see my policy because it is in a restricted status due to the transfer of companies So for the past two years I continue to pay and still have no idea where my money is going
Trying to collect on a Life Annuity planThey have had our claim for over days and told today that it is still not processed was to take days
A claim was submitted on 2/2/with all the needed information We received a new claim form in the mail on 2/17/with no explanation of what was filled out incorrect but ask to complete a new applicationThis was received by Athene on 2/20/I called them on 2/21/to ensure it was receivedWas told that it would take business days to process I called back on 3/2/and was told that it would be processed on 3/6/ On 3/9/I called back again and was told it still had not been processed and that it would be expedited and would be processed in 24-hours I called back 3/16/and talked with a manager, Athene has still not processedI am still waiting to hear back from the manager after hours of her checking to see why this has not been processedLife Annuity plan contract XXXXXXXXXX for *** O *** going to son
In JanAthene turned their billing/collections over to a separate company In months nothing has been correct; I can get no help from the co
I have loans against my annuityIn June the smaller loan began drafting my bank as it shouldThen it skipped July and August and drafted Sept& Oct The missing months have still not been draftedThe larger loan to date (months since the new administrators took over) still has not been drafted from my account This note ($per month) should have paid off in July, I received a letter telling me how much was owed in Sept., and I called (times) and told the administrator to draft it in its entirety $Nothing has happened, and it is now October Today 10/12, low and behold, they draft ONE payment $ I call and call, no one can tell me what is happening The pat reply is they have so many accounts that they can't handle all of them promptly Then - why are they in business??? I can never talk to a su
As advisor, I have never dealt with a financial services company more inept and less concerned about their customers $ than Athene months to get them to transfer a client's $ and then they short her $17, Then, a lame explanation and no sense of urgency in correcting the problem Don't know how they stay in business
Athene will not issue my insurance money to me after I surrendered the policy
I have nothing but trouble with the company I sent in my Application for Surrender this policy in November After numerous phone calls...I have marked down over phone calls to even get the right paperwork They did tell me that a check was cut on December 14, and was sent in the mail via usps I called every week because I have not received it I called back at the end of December of since I still haven't received it and they stated that it might have gotten lost in the mail and that they would have to issue another check but they had to put a stop on the lost check and then I would have to wait another business days before another check could be issued I'm at witts end and my next step is to contact an attorney!
I have an annuity I borrowed against It was set up for auto pay It has been almost a year since they took out regular payments Athene states they turned over the account to alliance one I have called alliance one, athene, and the service center requesting information for repaying balance on loan I can't get anything other than excuses as to why they have not debited account none of these companies can give me the balanced owed, or produce any account info other than a request for monthly payments recieved today which has no other info you would expect when paying monthly payments No account balance which has been requested multiple times to all entitiesThis makes me question where is the balance of my account? What is my total annuity and the balance of my loan? Please help me get answers
Failure to meet contract conditions for disclosing life insurance values, in force illustrations, responses to requests, and improper customer service
HISTORY OF INSURANCE COMPLAINT:
On December 2015, I received a letter from Athene Annuity and Life Insurance indicating that the administration of my life insurance policy had been transferred to Accordia Life and Annuity Company The letter went on to say that Accordia Life has provided for Alliance-One Services to assist with policy administration
In February 2016, I noticed that the monthly premium had not been taken out of my bank account even though automatic withdrawl was established I called the Alliance number and followed up with an e-mail to the customer service I was told that my policy was in a "restricted status" but that everything would be corrected within a month or two
In March/April 2016, I again called the Alliance number and was again told that resolution of the "restricted status" was immi
A request to roll over my Athene annuity to my bank was received by them on February 10, As of July 8, they have not released the money
Since 2/10/when my complete, accurate request for rollover of my Athene annuity to my bank (USAA) was submitted, I have contacted Athene's 3rd party at least times for updatesEach time I am told they can't produce a statement, don't have a website where I can view my policy, and that my request is still being processedI have been told numerous excuses for the delayI called and was told on 3/that they were waiting for my 403(b) Distribution/Rollover Authorization Form from National Benefit Services (the third-party administrator for my employer who must authorize the transfer)I called the third-party (NBS) and they had both mailed and faxed the form on 2/but sent it again at my requestI called Athene on 3/and they said, oh that form had actually been received and posted to my account on 2/I had unnecessarily had
Athene has stopped paying a contracted agreement for my annuity
I HAVE BEEN RECEIVING INTEREST ON MY ANNUITY FOR YEARS AND LATE DECWAS TOLD ALLIANCE ONE WOULD NOW BE HANDLING INTEREST DISTRIBUTION AND AFTER JAN11,I WOULD BE RECEIVING MY INTERESTAFTER NUMEROUSE INQUIRES OF WHICH WAS A NIGHTMARE TO GET THROUGH TO THEM AND NUMEROUSE MAILS SAYING THEY WOULD BE MAILING CHECKSI HAVE NOT RECEIVED ANYTHINGI HAVE NOW E MAILED BUT NO RESPONSE TO EXPLAIN WHY I HAVE NOT RECEIVED MY DUE INTEREST
I am in roughly week of trying to proceed with a claim from this company First they won't talk to me (executor) or anyone, We then (through some social engineering) find out that my mother supposedly didn't name any beneficiaries (and they didn't catch this?), Then they finally mail us the claim formsWe fax the forms I fax, 7-daysthen it was you need letters testamentary from the local courthouseAnother week I send the courthouse docs, 7-days to receive 7-days to review, Now they tell me is no raised seal on the short cert It must have flattened out in the mail I'm seeing a lawyer this week There's something sketchy about this company
My father obtained a life insurance policy for myself and my three siblings when we were toddlersWe recently decided to surrender three of those policies and submitted the proper paperworkSeven months later only one of those requests has been processedWe have contacted them multiple times, confirmed receipts of information, and waitedThey claim to have mailed notices which never reached us, though when we canceled the bank draft information that was paying the monthly premium they were quick to mail a notice to the correct addresses, albeit with the wrong name, to notify us they would use the cash value of the policy to cover the premium if we didn't make other arrangementsThe customer account manager we have been working with is as frustrated with Athene as we areHe also shared they have been undergoing a data conversion for the last two yearsIt takes completely incompetent management and planning for that process to take so longThey have also, apparently, lost all record of my sister's policyWe've supplied name, SSN, policy number, etc., and it cannot be found in their recordsI would never trust this company again with an insurance policy as they cannot be trusted to keep accurate records or process requests in a timely manner
In 2013, I purchased a "Benefit IRA" fixed indexed annuity from AtheneIn 2016, I discovered that the investment advisor I bought the annuity from (*** T*** of *** *** ***) had not disclosed that I couldn't take a lump sum distribution of all the funds at maturity but that I had to take "regular distributions" in order to receive the "grow lock" amount of my annuity I wrote a letter to Athene asking them to cancel my contract and refund my initial investment (they could keep any accrued interest)They flatly refused saying the contract was legal and they would not let me out of it I wrote a second letter indicating that I was mislead about the terms of the annuity and I was dissatisfied with their product Their response was basically too bad you signed the contract and we're not letting you out of it To summarize, they couldn't care less about customer satisfaction Once they get your money, they're going to keep it as long as they can I am so angry at them I would give them ZERO stars if that was an option
I have policies with Athene all collecting cash valueThey have not sent an invoice in years since taking the policies from Avivai have called numerous time over the year period and have not received any satisfactionPremium have been coming out of the cash value for years and I can't get any account statementsAthene started a group called Life Solutions TeamI have had many conversations with a person from the team, but all requests go to upper management and I get no responseThis company is patheticStay away!
Athene knowingly and illegally reduced my IRA Annuity by 50% and sent a tax-free check to my former spouse
In October 2017, nine months after my divorce was finalized, Athene sent a check directly to my former spouse despite a previous letter from Athene that based upon documentation I had provided, Athene had determined that my IRA and Roth annuities were my property and not part of my divorce settlementIn our marital assets had been divided- eight years before the divorceMy former spouse had two Athene annuities- one Ira and one Roth annuityIf they believed it was part of the divorce- why not just do a tax-free transfer to the Roth IRA of my former spouse? I believe by reducing my Athene IRA annuity by 50% they reduced my death benefit by 50% and my annual Income Rider benefits by 50%It was all a scam to enrich AtheneI have contacted the IRS about this tax fraud and have advised the Middlesex Court of Cambridg, MA to ban Athene because they have circumvented the Judg
I have not received a statement of the value of my annuity since the Dec31st statement of and I can't get info by callingWhere is my annuity?
I received no statements this year and I can't get information on the phone other than they're working on it I should have $20,approx in this account and I can't find out the value! I'm getting very nervous wondering if I still have my money! Where is my money?
The company has not settled a death claim
I have been attempting since 11/30/to resolve a death claim I never get a straight answer, every customer service rephas a different answer or needs another form
I am totally alarmed about my annuity I have with AtheneI received a letter on December 18,notifying me that *** *** is my new contract administrator and now I can not get any information about my annuityI have not received any written information about my account for monthsI am trying to get the agent that sold me this annuity to solve the case I hope she can do something about itI want my hard earned money even if I have to pay penalties under the tax laws!!!
Athene processes withdrawal requests abnormally slowI asked to speak with a lead agent"Will call back "in the order received".Two weeks later None
July 20,
I made a withdrawal request from my tax sheltered annuityAthene received it on June with a direct deposit formI am told that it would take 5-business days I have called to check on the status because the last time I made a withdrawal request with direct deposit it took around two months When I check on the status the company ALWAYS has an excuse for why the process is abnormally slow My same question gets a different answer per conversation I am missing a formSomeone didn't attach a form in their systemThird party has failed to submit formsSystem glitch -won't release fundstakes 3-days to collect a faxed form (was mailed with original forms)Evaluation process currently underway (3-months now) When I have evidence that they have all forms (1) or third party submitted for
My mother died Handling a death benefits should not be absurdly difficult
I believe they are trying to make it so difficult so they can steal our money
They sent my brother "the wrong forms" asking for a copy of the original contract for
three people
They did not send me the right forms
They said they would email me the right forms, and that should take a week?
To email me the right formsThat's nonsense
They should know how to handle estates, and I'm sure they doThey know exactly
what they are doing No company could be as stupid as they act
They are holding money that does not belong to them
I'm sure they conned my father into buying this policy They didn't tell him
how difficult they would treat his children and grand child
They should be ashamed of themselves
Athene can not find my account to give me the details of a loan I have
For the past years I have been trying to find out what my payoff is on a loan I took out on my life insurance To date I have paid in $The amount borrowed was $ Every time I try to find out where I'm at in payments I get the same story, my account is not yet fully transferred over the Athene and the money sits in an escrow account waiting to be placed on my loan They can not see my policy because it is in a restricted status due to the transfer of companies So for the past two years I continue to pay and still have no idea where my money is going
Trying to collect on a Life Annuity planThey have had our claim for over days and told today that it is still not processed was to take days
A claim was submitted on 2/2/with all the needed information We received a new claim form in the mail on 2/17/with no explanation of what was filled out incorrect but ask to complete a new applicationThis was received by Athene on 2/20/I called them on 2/21/to ensure it was receivedWas told that it would take business days to process I called back on 3/2/and was told that it would be processed on 3/6/ On 3/9/I called back again and was told it still had not been processed and that it would be expedited and would be processed in 24-hours I called back 3/16/and talked with a manager, Athene has still not processedI am still waiting to hear back from the manager after hours of her checking to see why this has not been processedLife Annuity plan contract XXXXXXXXXX for *** O *** going to son
In JanAthene turned their billing/collections over to a separate company In months nothing has been correct; I can get no help from the co
I have loans against my annuityIn June the smaller loan began drafting my bank as it shouldThen it skipped July and August and drafted Sept& Oct The missing months have still not been draftedThe larger loan to date (months since the new administrators took over) still has not been drafted from my account This note ($per month) should have paid off in July, I received a letter telling me how much was owed in Sept., and I called (times) and told the administrator to draft it in its entirety $Nothing has happened, and it is now October Today 10/12, low and behold, they draft ONE payment $ I call and call, no one can tell me what is happening The pat reply is they have so many accounts that they can't handle all of them promptly Then - why are they in business??? I can never talk to a su
Never had ONE single problem with AtheneGlad my agent found themNow I have a second income with NO loss EVER
As advisor, I have never dealt with a financial services company more inept and less concerned about their customers $ than Athene months to get them to transfer a client's $ and then they short her $17, Then, a lame explanation and no sense of urgency in correcting the problem Don't know how they stay in business
Athene will not issue my insurance money to me after I surrendered the policy
I have nothing but trouble with the company I sent in my Application for Surrender this policy in November After numerous phone calls...I have marked down over phone calls to even get the right paperwork They did tell me that a check was cut on December 14, and was sent in the mail via usps I called every week because I have not received it I called back at the end of December of since I still haven't received it and they stated that it might have gotten lost in the mail and that they would have to issue another check but they had to put a stop on the lost check and then I would have to wait another business days before another check could be issued I'm at witts end and my next step is to contact an attorney!