Alliance One will not follow through with surrendering of my annuity contract
I Have notified Alliance One in writing and on the phone since September, of my intent to withdraw all funds from my annuity and requested a value letter stating the current account balanceAs of November 28, I have not received a letter confirming my account balance, although they state their policy is to issue such letter in 30-daysI requested a surrender form and was told the form would be emailed within 24-hoursAfter waiting hours, I called the company and was told that "email functionality was not working" and the form was mailed on 11/23/I have received a surrender form yet
Filled paperwork for cash surrender of Annuity, Called numerous times to some service center directed toSaid was in processIt has been months
year old with very limited income desires cash surrender of Annuity with approximately $40,in surrender value, confirmed back in December Paperwork all filled out and confirmed complete by representative, and payment is "in process"Numerous calls to some service center directed to in Nashville has resulted in boiler plate responses from customer service employees that they have no further information to give meAgain in "process"Asked for estimate of payment, none given, said they don't have access to that infoI asked if it would be week, month, months, yr, yrs, yrsTold them it was not their money to keepAsked for supervisorresponded with I can put you on a callback list, but can't guarantee if or when they may call youAvoidance, avoidance, avoidancenext step is attorney
I have an annuity contract with Athene for years then I received a notice from Athene on December 15, saying that they are going to use a 3rd party administrator called *** to assist with contract administrationThis is the last mail I got from Athene and *** nor have I gotten any annuity statementsI called *** on March 20, and they told me that due to the technical difficulty they are having with the data conversion, the last annuity statement they have is for Sept and they have no idea on how much my annuity value is
For a business to tell their customers that they are not able to transfer data from Athene to their 3rd party administrator after months, this is unbelievable, I am now worried about where is my money
Based on my personal experience and other reviews, I would strongly advise against this company and its produces
I have not received a single statement or correspondence on my tax sheltered annuity contract since December 18,
I used to receive quarterly statements regarding my tax sheltered annuity contract letting me know my exact annuity value to show how my money had grownI received a letter in December stating there was a transition of administration of my account with Alliance One servicesI have not received a single statement regarding my contract since then, now almost 2full years laterWhen I have called, they cannot access my account information because it has not processed the transition yetI attempted to correspond in writing on September 17, 2017, but I still have received no responseI would like to know where my money is, exact amounts in my annuity, and either a paper correspondence or an online way to access my informationThis makes me fear that my money is either lost or stolen, money that I should have access to in a time of needThis money took me years o
Since my Aviva policy changed to Athene, I have received no assistance from this company In July I contacted the customer service department with questions about my accountThey not only were unable to answer my questions, the customer service agent had no understanding about what my annuity actually was I asked for information concerning my policy to be sent to me but received nothing I was forced to contact the insurance commissioners of Iowa and Kansas to receive information on my policy Athene communicated with the commissioner of Kansas who was able to pass the documentation on to me, not exactly client friendly I was also assigned an agent by Athene who is apparently a phantom After extensive searching I can find no agent by this nameThe only person I have located in the state of Kansas with the name of my assigned agent passed away in when she was over years old I contacted the resident who lives at the address listed as my agent's agency, but neither he nor his wife are insurance agents When I informed the customer service personnel of this, the customer service agent seemed to have no concern
I received a 1099r from Athene Annuity that shows I had a total distribution of over $in I have not had an annuity with this company everI had an annuity at an old job I had back in which I ended up cashing out, but I paid the early withdraw penalties and paid the taxes on my return in I'm assuming this is the company that bought out the old one This form was sent under my maiden name which also leads me to believe this is the same company
I have attempted to contact them by phone on different occasions and have been placed on hold for over minutes each timeI have also emailed them and the only response I got was to call them
I feel that this is some sort of a scam or poor managementEither way this 1099r is going to cause me several problems this year with my taxes and possibly a few thousand dollarsI am just trying to get this issue resolved and I understand that mistakes occur but this is ridiculous
Thank You
Product_Or_Service: A
I have an annuity with Athene Annuity and Life Company I borrowed against my annuity and have a balance as of December My bank account was being drafted and in January they stopped drafting my account
I called in February A representative stated they were converging with Alliance-One from Nashville, TNThey stated they would send me correspondence stating my balance and a manual billI never received thisNow on May 26, 2016, I received a letter stating the conversion of my policy to Allince-One Services, Inc., along with an explanation on the months January-AprilIn addition, they added on June 3, I will be billed, via existing payment method-(EFT or mailed paper statementFull balance due through May would be drafter No letter dated June was sent, and luckily nothing has been draftedI called again XXX-XXX-XXXX and was told the same thing againUnable to tell me the balance of the loan (I would like to pay in full)Will send correspondence that w
Have a loan on an annuityNo timely qrtly billingThey send a huge bill all at onceBlame it on a conversion for years
I have a loan against my 403b tax sheltered annuity Before Athene took over the policy, I was receiving statements quarterly Two years ago, this stoppedI called several times and was told they were going through a transition Then I was slammed with a huge bill to pay back what they forgot to bill for months and months I paid it Then they took a payment directly from my checking account, which I never authorized I contacted them and they apologized and said they would begin sending statement They sent one in April 2018, and nothing since I can never get a straight answerI have no option but to use them since they are the company who has been put in charge of handling my annuity These people need to be held accountable for their inability to run their business efficiently, especially when it comes to handling other people's money
Company will not follow through with surrendering an annuity contract
On Sept14, Alliance-One said we had all the correct paperwork in to receive a check in the mail for surrendering an annuity on contract number 10TTXXXXXX They said we would receive a check within to business days I called them on the 20th day and was told it would be another to weeks One week later, on October 19, I called again and was given the same answer that it still had not been processed After weeks, I still have not received the check Every time I call, there is always a new delay
Athene sold my annuity to alliance one and I can't access it I don't know how much money is in it They don't give me any answers
I want my money moved out of alliance one and they just giveme the run around Can't even find out how much is in itHave not received any paper work in over a year this is criminalThey have a all my retirement money and I can't get to it
Terrible service, lack of concern for their clients, and sub-par processing times
I am a professional Financial Advisor assisting my client with a transfer of his annuitiesAthene received transfer paperwork on 1/30/and said everything was in good order, nothing else is needed, and it would be processed in 15-business daysMy client finally received a letter on 3/2/stating he HAD to sign this new form to confirm surrender of his annuity and return in addition to the original paperwork we sentThey also said it will take an additional 7-business days for them to process and then a check would be mailedThey have also charged an additional $on one of his contracts that they cannot explainWe asked if they can overnight the checks which he has annuity contracts with them but they wanted to charge $per checkWe asked if that can be waived considering they are already outside of their standard processing time and this has been a terrible client experienceThey
I have been asking for a statement for over a year now I have called to receive nothing too I don't have a clue what to do now except report to the Revdex.com I am so frustratedI am ready to move the money out AVIVA provided statements and then Athene took over I am beginning to think that I will never see my money Do not get involved with Athene
Horrible customer service!!! Policy information hardly ever available even after a yearCustomer service was contracted out to a "boiler room" outfit
See aboveThey just don't care!
I am a Sr Citizen, Athene sold my servicing, and now I cannot get my Annuity payments
I am a 70+ year old senior citizen who was sold to Athene by AvivaAfter three years of getting my disbursements correctly, Athene sold my servicing to Alliance-One in JanuaryI was notified of this on December XX XXXX
On January 13, I contacted the new organization Alliance-One who said that they did not have my information yet and could not tell me if my disbursement would go outI was further told that Athene no longer had my moneyThis proved to be a lieOn January 19, I was told that Checks has been mailed on January No checks ever arrived
On January 20th I asked my son in law to help me contact AtheneHe did this with me on the phone and was first told that I would have to wait days to be able to have the checks reissued and that it would be days for them to arriveI broke down in to tears, I had no money and no one at Alliance-One would do anythingThey really did no
I needed to withdraw my funds to purchase a houseAthene has been misguiding in doing thisThe contract has expired after getting two extensions
I am very upset and disappointed in the way Athene has handled the distribution of annuityCurrently I'm escrow to purchase a house and need the funds for my downpaymentI have been trying to receive the funds since February 16, and now it's March and I'm in the same predicament I was in over two weeks agoAs of March 3, my purchase agreement is set to expire and I will jeopardize forfeiting the earnest money deposit I put up as a good faith deposit, $Originally I was supposed to close escrow on February 24th, but I asked for an extension with the seller in order to allow Athene time to send my money
Athene has been misguiding for the past two weeks in obtaining my moneyInitially I called to ask Athene if you offered wire transfers because I knew that I would need the funds very soon since the close of escrow was
Surrender Payment for policy is not being processed and there ETA when my check will be sent to me Policy # XXXXXXXXXX
Policy # XXXXXXXXXX
Surrender policy paperwork was submitted via fax on 5/Company informed me it would take days to process due to an account conversion, processing time is business daysI have called 2x per week for an update & requested this be escalated multiple times without success Everyone I've spoken with said this process should only take days so I'm not sure what the issue is cutting your check I am owed close to $10,
With each call I'm told it is still "processing" and they are waiting on the cost bases
It has now been over a month and not a single person at Athene can provide me a solid ETA if I will ever see my life insurance surrender money
Company will not compile to multiple requests for contract copy and current statement
I have been unable to obtain a copy of the contract/policy and current statement of earnings I purchased more than years ago, and have been paying on ever sinceThe company is currently called Athene Annuity and Life CompanyThe company has changed hands three or four times in the last years (purchase date 4/4/1987) and I am now concerned that I cannot get to my thousands of dollars due to the incompetence of this current companyI first requested a copy of my policy on September 6, which resulted in receiving a letter stating a copy of my policy was enclosedExcept for the brief letter the envelope was emptyI called again on September 16, stating I had not received my policy copy or statement and was told they had been having problems with their office staff fulfilling customer requests and that I would receive my requests documents immediatelyInstead I received another lett
I am the power of attorney for my year old grandmother, Cosma Indelicato Recently my grandmother became ill and I could no longer care for her at home and placed her in a long term care facility With my lawyers help, I have been trying since October 25, 2016, to get a hard copy of the cash value of her Athene Policy #10WTXXXXXX We were told on October 25th by an Athene Representative that it was worth approximately $126, The representative never sent the hard copy to my attorney On 11-14-16, I called Athene again, spoke with Diane and ask why I never received the document that I requested, Diane stated that she would request the value again and send my attorney a copy in a few days She stated that she put a rush on the request Then on XX-I signed a request to Surrender the policy for the full amount and my attorney faxed it On XX-I called Athene to make sure they received the Surrender Request I spoke to Anna She told me that the document was in
AFTER MONTHS LIFE INSURANCE POLICY STILL NOT CONVERTED FROM ATHENE LIFE INS CO TO ACCORDIA LIFE INS CONO BILLS RECEIVED NO CORRESPONDENCE AT ALL
I HAVE A LIFE INSURANCE POLICY WITH ATHENE ANNUITY AND LIFE CO.IN JANUARY THEY TRANSFERRED THIS POLICY OVER TO FIRST ALLMERICA FINANCIAL LIFE INS COTHEY IN TURN PRIVIDED ALLIANCE -ONE SERVICES TO ASSIST IN THE CONVERSION.EVENTUALLY IT WILL BE AN ACCORDIA LIFE POLICYWHEN I CALL ALLINACE-ONE AT XXXX-XXX-XXXX THEY SAY MY POLICY IS STILL NOT CONVERTED INTO THE SYSTEMI HAVE NOT RECEIVED ANY BILLS FOR PAYMENT, AND THEY HAVE NOT CASHED MY PAYMENT I SENT IN FEBRUARY I HAVE NOT RECEIVED ANY CORRESPONDECE FROM THEM AT ALL ABOUT MY POLICYIF I WASN'T SAVEY TO WHEN MY PAYMENT IS DUE THEY PROBABLY WOULD SAY I DID'NT PAY MY BILL AND DROP MY POLICYBAD PRACTICES AND THIS IS TAKING WAY TO LONG TO CONVERT THANK YOU FOR YOUR TIME
Failed to collect money in a timely manner and customer service was lacking when trying to resolve matter
Payments were collected in a timely manner when Athene was processing the collections on a loan I took out of my 403B accountAfter they switched to a third party collector (XXXX), the collections stoppedThey randomly took out two payments in and one payment I first reached out in 3/4/and they said they continue to take out paymentsThey did not take out payments as they said they wouldI called again on 10/19/and this time, they said they were running behindSince then I have called to try resolve the matter on several more occasionsEvery time I spoke with a representative it was to no availI also requested to speak with supervisors and denied each timeI was offered a supervisor call back and no one returned my callsNow they are asking for a large amount of money (1,867.36) that I do not have at this timeI have no problems paying the money I o
Alliance One will not follow through with surrendering of my annuity contract
I Have notified Alliance One in writing and on the phone since September, of my intent to withdraw all funds from my annuity and requested a value letter stating the current account balanceAs of November 28, I have not received a letter confirming my account balance, although they state their policy is to issue such letter in 30-daysI requested a surrender form and was told the form would be emailed within 24-hoursAfter waiting hours, I called the company and was told that "email functionality was not working" and the form was mailed on 11/23/I have received a surrender form yet
Filled paperwork for cash surrender of Annuity, Called numerous times to some service center directed toSaid was in processIt has been months
year old with very limited income desires cash surrender of Annuity with approximately $40,in surrender value, confirmed back in December Paperwork all filled out and confirmed complete by representative, and payment is "in process"Numerous calls to some service center directed to in Nashville has resulted in boiler plate responses from customer service employees that they have no further information to give meAgain in "process"Asked for estimate of payment, none given, said they don't have access to that infoI asked if it would be week, month, months, yr, yrs, yrsTold them it was not their money to keepAsked for supervisorresponded with I can put you on a callback list, but can't guarantee if or when they may call youAvoidance, avoidance, avoidancenext step is attorney
I have an annuity contract with Athene for years then I received a notice from Athene on December 15, saying that they are going to use a 3rd party administrator called *** to assist with contract administrationThis is the last mail I got from Athene and *** nor have I gotten any annuity statementsI called *** on March 20, and they told me that due to the technical difficulty they are having with the data conversion, the last annuity statement they have is for Sept and they have no idea on how much my annuity value is
For a business to tell their customers that they are not able to transfer data from Athene to their 3rd party administrator after months, this is unbelievable, I am now worried about where is my money
Based on my personal experience and other reviews, I would strongly advise against this company and its produces
I have not received a single statement or correspondence on my tax sheltered annuity contract since December 18,
I used to receive quarterly statements regarding my tax sheltered annuity contract letting me know my exact annuity value to show how my money had grownI received a letter in December stating there was a transition of administration of my account with Alliance One servicesI have not received a single statement regarding my contract since then, now almost 2full years laterWhen I have called, they cannot access my account information because it has not processed the transition yetI attempted to correspond in writing on September 17, 2017, but I still have received no responseI would like to know where my money is, exact amounts in my annuity, and either a paper correspondence or an online way to access my informationThis makes me fear that my money is either lost or stolen, money that I should have access to in a time of needThis money took me years o
Since my Aviva policy changed to Athene, I have received no assistance from this company In July I contacted the customer service department with questions about my accountThey not only were unable to answer my questions, the customer service agent had no understanding about what my annuity actually was I asked for information concerning my policy to be sent to me but received nothing I was forced to contact the insurance commissioners of Iowa and Kansas to receive information on my policy Athene communicated with the commissioner of Kansas who was able to pass the documentation on to me, not exactly client friendly I was also assigned an agent by Athene who is apparently a phantom After extensive searching I can find no agent by this nameThe only person I have located in the state of Kansas with the name of my assigned agent passed away in when she was over years old I contacted the resident who lives at the address listed as my agent's agency, but neither he nor his wife are insurance agents When I informed the customer service personnel of this, the customer service agent seemed to have no concern
I received a 1099r from Athene Annuity that shows I had a total distribution of over $in I have not had an annuity with this company everI had an annuity at an old job I had back in which I ended up cashing out, but I paid the early withdraw penalties and paid the taxes on my return in I'm assuming this is the company that bought out the old one This form was sent under my maiden name which also leads me to believe this is the same company
I have attempted to contact them by phone on different occasions and have been placed on hold for over minutes each timeI have also emailed them and the only response I got was to call them
I feel that this is some sort of a scam or poor managementEither way this 1099r is going to cause me several problems this year with my taxes and possibly a few thousand dollarsI am just trying to get this issue resolved and I understand that mistakes occur but this is ridiculous
Thank You
Product_Or_Service: A
I have an annuity with Athene Annuity and Life Company I borrowed against my annuity and have a balance as of December My bank account was being drafted and in January they stopped drafting my account
I called in February A representative stated they were converging with Alliance-One from Nashville, TNThey stated they would send me correspondence stating my balance and a manual billI never received thisNow on May 26, 2016, I received a letter stating the conversion of my policy to Allince-One Services, Inc., along with an explanation on the months January-AprilIn addition, they added on June 3, I will be billed, via existing payment method-(EFT or mailed paper statementFull balance due through May would be drafter No letter dated June was sent, and luckily nothing has been draftedI called again XXX-XXX-XXXX and was told the same thing againUnable to tell me the balance of the loan (I would like to pay in full)Will send correspondence that w
Have a loan on an annuityNo timely qrtly billingThey send a huge bill all at onceBlame it on a conversion for years
I have a loan against my 403b tax sheltered annuity Before Athene took over the policy, I was receiving statements quarterly Two years ago, this stoppedI called several times and was told they were going through a transition Then I was slammed with a huge bill to pay back what they forgot to bill for months and months I paid it Then they took a payment directly from my checking account, which I never authorized I contacted them and they apologized and said they would begin sending statement They sent one in April 2018, and nothing since I can never get a straight answerI have no option but to use them since they are the company who has been put in charge of handling my annuity These people need to be held accountable for their inability to run their business efficiently, especially when it comes to handling other people's money
Company will not follow through with surrendering an annuity contract
On Sept14, Alliance-One said we had all the correct paperwork in to receive a check in the mail for surrendering an annuity on contract number 10TTXXXXXX They said we would receive a check within to business days I called them on the 20th day and was told it would be another to weeks One week later, on October 19, I called again and was given the same answer that it still had not been processed After weeks, I still have not received the check Every time I call, there is always a new delay
Athene sold my annuity to alliance one and I can't access it I don't know how much money is in it They don't give me any answers
I want my money moved out of alliance one and they just giveme the run around Can't even find out how much is in itHave not received any paper work in over a year this is criminalThey have a all my retirement money and I can't get to it
Terrible service, lack of concern for their clients, and sub-par processing times
I am a professional Financial Advisor assisting my client with a transfer of his annuitiesAthene received transfer paperwork on 1/30/and said everything was in good order, nothing else is needed, and it would be processed in 15-business daysMy client finally received a letter on 3/2/stating he HAD to sign this new form to confirm surrender of his annuity and return in addition to the original paperwork we sentThey also said it will take an additional 7-business days for them to process and then a check would be mailedThey have also charged an additional $on one of his contracts that they cannot explainWe asked if they can overnight the checks which he has annuity contracts with them but they wanted to charge $per checkWe asked if that can be waived considering they are already outside of their standard processing time and this has been a terrible client experienceThey
I have been asking for a statement for over a year now I have called to receive nothing too I don't have a clue what to do now except report to the Revdex.com I am so frustratedI am ready to move the money out AVIVA provided statements and then Athene took over I am beginning to think that I will never see my money Do not get involved with Athene
Horrible customer service!!! Policy information hardly ever available even after a yearCustomer service was contracted out to a "boiler room" outfit
See aboveThey just don't care!
I am a Sr Citizen, Athene sold my servicing, and now I cannot get my Annuity payments
I am a 70+ year old senior citizen who was sold to Athene by AvivaAfter three years of getting my disbursements correctly, Athene sold my servicing to Alliance-One in JanuaryI was notified of this on December XX XXXX
On January 13, I contacted the new organization Alliance-One who said that they did not have my information yet and could not tell me if my disbursement would go outI was further told that Athene no longer had my moneyThis proved to be a lieOn January 19, I was told that Checks has been mailed on January No checks ever arrived
On January 20th I asked my son in law to help me contact AtheneHe did this with me on the phone and was first told that I would have to wait days to be able to have the checks reissued and that it would be days for them to arriveI broke down in to tears, I had no money and no one at Alliance-One would do anythingThey really did no
I needed to withdraw my funds to purchase a houseAthene has been misguiding in doing thisThe contract has expired after getting two extensions
I am very upset and disappointed in the way Athene has handled the distribution of annuityCurrently I'm escrow to purchase a house and need the funds for my downpaymentI have been trying to receive the funds since February 16, and now it's March and I'm in the same predicament I was in over two weeks agoAs of March 3, my purchase agreement is set to expire and I will jeopardize forfeiting the earnest money deposit I put up as a good faith deposit, $Originally I was supposed to close escrow on February 24th, but I asked for an extension with the seller in order to allow Athene time to send my money
Athene has been misguiding for the past two weeks in obtaining my moneyInitially I called to ask Athene if you offered wire transfers because I knew that I would need the funds very soon since the close of escrow was
Surrender Payment for policy is not being processed and there ETA when my check will be sent to me Policy # XXXXXXXXXX
Policy # XXXXXXXXXX
Surrender policy paperwork was submitted via fax on 5/Company informed me it would take days to process due to an account conversion, processing time is business daysI have called 2x per week for an update & requested this be escalated multiple times without success Everyone I've spoken with said this process should only take days so I'm not sure what the issue is cutting your check I am owed close to $10,
With each call I'm told it is still "processing" and they are waiting on the cost bases
It has now been over a month and not a single person at Athene can provide me a solid ETA if I will ever see my life insurance surrender money
Company will not compile to multiple requests for contract copy and current statement
I have been unable to obtain a copy of the contract/policy and current statement of earnings I purchased more than years ago, and have been paying on ever sinceThe company is currently called Athene Annuity and Life CompanyThe company has changed hands three or four times in the last years (purchase date 4/4/1987) and I am now concerned that I cannot get to my thousands of dollars due to the incompetence of this current companyI first requested a copy of my policy on September 6, which resulted in receiving a letter stating a copy of my policy was enclosedExcept for the brief letter the envelope was emptyI called again on September 16, stating I had not received my policy copy or statement and was told they had been having problems with their office staff fulfilling customer requests and that I would receive my requests documents immediatelyInstead I received another lett
I am the power of attorney for my year old grandmother, Cosma Indelicato Recently my grandmother became ill and I could no longer care for her at home and placed her in a long term care facility With my lawyers help, I have been trying since October 25, 2016, to get a hard copy of the cash value of her Athene Policy #10WTXXXXXX We were told on October 25th by an Athene Representative that it was worth approximately $126, The representative never sent the hard copy to my attorney On 11-14-16, I called Athene again, spoke with Diane and ask why I never received the document that I requested, Diane stated that she would request the value again and send my attorney a copy in a few days She stated that she put a rush on the request Then on XX-I signed a request to Surrender the policy for the full amount and my attorney faxed it On XX-I called Athene to make sure they received the Surrender Request I spoke to Anna She told me that the document was in
AFTER MONTHS LIFE INSURANCE POLICY STILL NOT CONVERTED FROM ATHENE LIFE INS CO TO ACCORDIA LIFE INS CONO BILLS RECEIVED NO CORRESPONDENCE AT ALL
I HAVE A LIFE INSURANCE POLICY WITH ATHENE ANNUITY AND LIFE CO.IN JANUARY THEY TRANSFERRED THIS POLICY OVER TO FIRST ALLMERICA FINANCIAL LIFE INS COTHEY IN TURN PRIVIDED ALLIANCE -ONE SERVICES TO ASSIST IN THE CONVERSION.EVENTUALLY IT WILL BE AN ACCORDIA LIFE POLICYWHEN I CALL ALLINACE-ONE AT XXXX-XXX-XXXX THEY SAY MY POLICY IS STILL NOT CONVERTED INTO THE SYSTEMI HAVE NOT RECEIVED ANY BILLS FOR PAYMENT, AND THEY HAVE NOT CASHED MY PAYMENT I SENT IN FEBRUARY I HAVE NOT RECEIVED ANY CORRESPONDECE FROM THEM AT ALL ABOUT MY POLICYIF I WASN'T SAVEY TO WHEN MY PAYMENT IS DUE THEY PROBABLY WOULD SAY I DID'NT PAY MY BILL AND DROP MY POLICYBAD PRACTICES AND THIS IS TAKING WAY TO LONG TO CONVERT THANK YOU FOR YOUR TIME
Failed to collect money in a timely manner and customer service was lacking when trying to resolve matter
Payments were collected in a timely manner when Athene was processing the collections on a loan I took out of my 403B accountAfter they switched to a third party collector (XXXX), the collections stoppedThey randomly took out two payments in and one payment I first reached out in 3/4/and they said they continue to take out paymentsThey did not take out payments as they said they wouldI called again on 10/19/and this time, they said they were running behindSince then I have called to try resolve the matter on several more occasionsEvery time I spoke with a representative it was to no availI also requested to speak with supervisors and denied each timeI was offered a supervisor call back and no one returned my callsNow they are asking for a large amount of money (1,867.36) that I do not have at this timeI have no problems paying the money I o