I have had difficulty trying to cash the checks they issue me, and no one will tell me why? I've called and called, but Athene's reps put me on hold
Everytime I receive a check from these people, there are complications For whatever the reason, businesses refuse to accept them, only a few would; recently was not one of those timesI've called Athene to sort this mess out, but whenever I do I get put on hold for FIVE MINUTES or more!
I'm broke, I have no money, and what I am left with is currently in "care" of Athene
I am the trustee for the *** Family Annuity Trust of (contract #30ABXXXXXX)and was part of conversion from Aviva to Athene around January Prior to this conversion I would receive quarterly statement for this Annuity Since this time I never receive anything unless I initiate the contact I filled a complain last October with Revdex.com about this and did receive the past documents dated 10/14/ Here we are now a year later and we have not received anything since that time and they still indicate that they are going through conversion which is now almost years long I did call on 9/14/requesting statements and they said they would send them out to me As of today 10/22/I have still not received anything I work for a large financial company and convert millions of records over a weekend so this still taking close to years and not resolved is not acceptable My mom who is the annuitant is very uncomfortable not seeing what is going on with her money and has
Athene overpaid (MAJOR) amounts of money to a relative who had dementiaWe contacted Athene several times to investigateThey were extremely hard and incompetent to deal withWe had no policy - just monthly checks coming inFinally Athene assured us (in writing) that these checks were the correct about that the was due and would continue until deathNow that our relative has past and we sent them notice - they are suing to recoup money from the estate....money that should be going to a handicaped relative
Athena took over the life insurance policy we have had for over years
My policy has been in "transition" for the last two yearsMy wife's is supposedly in placeWhenever I call, I cannot talk to anyoneI tried the Des Moines NumberThey answer, but have no info
I can never get a hold of anyone to find out updateI am currently on hold for min with noone picking up
I am afraid this is a scam and not only are we missing money, we will not have the life insurance coverage we have been paying for
I just got off the phone with Athene and they could give me no support or information about my annuity They have contracted my account out with a third party, Alliance One, and for 1/years, I have not had any written information about my account I used to get quarterly statements I am beginning to wonder where my money is and will I ever be able to access it I echo prior complaints When I contact the third party, Alliance One, they continue to say that they are in transition How can it take so long? How can Athene have an A- rating with all negative reviews?
I have been trying to draw out my annuity for over monthsEver since Athene turned it over to the new contract administrator it has been a run aroundThey can not send out a statement because they are in transitionWould like to see what a statement looks like I have lost track of the number of times I have called (and talk to someone different every time) Ask for a supervisor and they are never aroundHave them send me forms and fill them out and send them inWeeks later get a letter from them that they need some other forms or somebody else needs to fill some outGet it all done and then get told the days is over and have to start process again Do not do business with this company unless you want to get FRUSTRATED over and over again
I paid my Life insurance twice last year (accidentally)I have spent countless hours on the phone, faxed & mailed checks from my bank and no refund!
I paid my Life insurance twice last year (accidentally)I have spent countless hours on the phone, faxed & mailed checks from my bank and still no refund! They just keep sending me a letter confirming that I in fact did pay twice last year...but now they sent me my bill and want more money, when I still have not received a credit or a refundEVERY customer service rep I speak with assures me they will handle it, but nobody has! I FEEL HELPLESS!!!!
I am writing to express my dissatisfaction with Athene I have been attempting to start a payout on my annuity since November I have had numerous contacts with representatives of the customer service department I get different answers from each of them No one seems to own this problem or have a method to resolve the question of disbursement of my monies I am years old and need my money I got a for with a different amount they purport to have paid to me Please help
On 3/10/17, I requested to surrender the account, paying off the loan against it, and sending me the differenceThe check is still not processed
My complaint is as follows: Like other clients, I have not had a statement on my TSA since September In addition to what many have already described in their posts, I have a loan against my account and it has monthly, auto-paymentsI have continually asked for an update on all of the balances I usually see on my quarterly statements, was promised a personalized statement, but instead I was only given an update on what I owe them, never what is in my accountIn January of 2016, unbeknownst to me, and with no contact about it from them, with their transfer of the administration of the account to ______, they stopped pulling my paymentsSadly, at the same time, I had health issues that kept me from being able to reconcile my monthly checking account statements, which is part of the reason I always have auto-payIn case of such emerge
Athene has hired a third party contractor, Alliance One, to handle my annuityAlliance One will not follow through with surrendering my contract
Beginning in September, 2016, I have requested Alliance One by certified mail and via phone conversations to issue a letter confirming the annuity value and advising them of my intent to withdraw all funds from my annuityAs of November 28, 2016, I have not received a value letterEach time I call Alliance, they say it is in processIn September I was told that this letter could be issued in 30-daysOn 11/4/16, I called Athene and spoke to a representative advising them that I wanted to register a formal complaint to Athene regarding their contractor, Alliance One, for not being able to issue a statement of accountOn 11/22/I called Alliance One to request a surrender form via emailThey stated that this form would be emailed within 24-hoursI called Alliance One on 11/28/to advise that I did not receive the emailThey
Cashed client check but still haven't processed applicationExtremely long processing time for new businessCustomer service reps are unprofessional
Policy #AAXXXXXXXXClient's name is *** *** We submitted an application for the Athene Performance Elite Plus annuity on June 3rdThe client overnighted a check for $137K to Athene on June 27thHer check has been cashed; however her application still has not been processedIt seems unscrupulous to have such a "backlog" in app processing but your firm can so quickly cash a large checkAnd to further exacerbate the problem, when I've called the new business line, all customer service reps have been uncooperative, unprofessional, unhelpful, and generally very rudeThey have refused to give potential processing times so I can update my client on the status of her purchaseI've also asked to speak to a manager, was put on holdafter an extremely rude gentleman couldn't give me any adequate answersI was told all managers were bu
My husband and I took out loans on our annuities with Aviva In 2015, Aviva was bought out by Athene We have had problems getting information on our accounts since then We get the run around We are told that the information has been sent We never receive itWe call back, and the cycle continues I am told that my account is still being processed after TWO YEARS! But, they send me a letter demanding a payment of over $I was told TWO YEARS AGO, not to send in any payments because my payments would not be applied to my account since my account was still being processed I feel like I am getting scammed Why is it so hard to get information on our accounts, i.epayment history, loan history, etc Then, they say they don't have a website so that I can access the info myself I do a search and they DO have a website Why did they lie? I was going to try and see if I could get any info on the website, but the first two questions ask for my social security number and d
don't want to pay annuity money out
This is a follow up on a complaint from 2/Athene has done nothing to help out, just sent a letterI am trying to withdraw money for my dad, a WWveteran for healthcareI started calling Athene on 1/for information on his accountI am the listed power of attorney with them and have access to the informationThey wouldn't give any information over the phone because they said they were being soldI finally was able to get info the 2nd week in march after over a year .I tried their withdrawal formsOf the I sent were messed up because of myselfThe other was mystically missing a pageI have since got my financial advisor involved we called last week on a three way callhe was supposed to get emailed the forms, I was supposed to get regular mailed the formsI received the envelope today with a cover letter an a blank sheet of paperThere are too many oddities surrounding this companyThey just don't want to give the money outT
I've had insurance with them over years,they stopped taken payments & had not made me aware of this, I called & can't get any info on why
I've insurance with this company for about twenty years and it has changed hands multiple times however this last transition has proven to be extremely frustratingNobody seems to be able to give me information regarding my policy ABXXXXXXXXThey won't except payments, they want me to surrender my policy, I guess caused I'm getting older
After reading all the reviews, my suspicion is confirmed I was sold a bill of goods by the Agent and doing business and trying to get answers out of this company is impossible and I had the same run around as everyone else seem to have I am ready to terminate my contracts with this apparently underhanded and incompentent company I will contact the State Commissioner, Revdex.com and Attorney General if need be Maybe a class action suit is in order here
Great company Worked with them for over years and never had a moments problem Very service responsive to make customer happyThey provide excellent account options
I am trying to cash out my deceased father's annuity for my motherThis company does stalling techniques
On July XX XXXX, I called up the number for ATHENE and was put on hold for over minSpoke with *** who said ATHENE would email me paperwork to close out my deceased father's annuity
My father, *** *** bought this non-qualified fixed annuity on 4/15/(SPDA-and contract #:XXXXXX) and died this past April so I was trying to collect the money, $48,894.90, for my mother as I am the executor of the will
Since I did not receive any email with the proper forms attached after several days, I called ATHENE again, on July XX XXXX, and was on hold for yet another long period of time (20+ min)before a woman answeredShe told me that it would be 7-business days before I even received the email with the forms
These "stalling techniques" are ridiculous and evident of a larger problem with the ATHENE companyI believe they employ these practices to
they double dipped in my checking account and have not replaced itnor have they mailed forms for me to cancel
they double dipped in my checking account after changing companies over a year agoMy policy number is BLXXXXXXXX
Then I asked repeated for it to be replaced since Feb 1stAnd I also asked for forms to terminate my life insurance since Feb 20thNothing mailed to me nor emailed to me
My husband and I have life insurance with Athene Annuity & Life Company We have had these two policies for over years and monthly payments for each policy have been automatically deducted each monthHowever, in 2016, Athene sent out a letter that they were undergoing a conversion to a new administration system My husband's premium payment has not been deducted since January (months) and mine has not been deducted since November (months) I have called every few months and am told that my file is still "restricted" and they can't tell me how much longer this will take, but keep reassuring me that my life insurance is still in place and once the conversion is done we will have an opportunity to make payments on the premiums due until caught up Does any one else wonder if this is the longest "conversion" in history? How can a company take over months to convert to a new system? Is there anything that can be done about this?
NEVER EVER EVER EVER EVER EVER do business with this companyI have been trying to get my annuity information from them and get NOTHING backI am going to have to contact a lawyer
I have had difficulty trying to cash the checks they issue me, and no one will tell me why? I've called and called, but Athene's reps put me on hold
Everytime I receive a check from these people, there are complications For whatever the reason, businesses refuse to accept them, only a few would; recently was not one of those timesI've called Athene to sort this mess out, but whenever I do I get put on hold for FIVE MINUTES or more!
I'm broke, I have no money, and what I am left with is currently in "care" of Athene
I am the trustee for the *** Family Annuity Trust of (contract #30ABXXXXXX)and was part of conversion from Aviva to Athene around January Prior to this conversion I would receive quarterly statement for this Annuity Since this time I never receive anything unless I initiate the contact I filled a complain last October with Revdex.com about this and did receive the past documents dated 10/14/ Here we are now a year later and we have not received anything since that time and they still indicate that they are going through conversion which is now almost years long I did call on 9/14/requesting statements and they said they would send them out to me As of today 10/22/I have still not received anything I work for a large financial company and convert millions of records over a weekend so this still taking close to years and not resolved is not acceptable My mom who is the annuitant is very uncomfortable not seeing what is going on with her money and has
Athene overpaid (MAJOR) amounts of money to a relative who had dementiaWe contacted Athene several times to investigateThey were extremely hard and incompetent to deal withWe had no policy - just monthly checks coming inFinally Athene assured us (in writing) that these checks were the correct about that the was due and would continue until deathNow that our relative has past and we sent them notice - they are suing to recoup money from the estate....money that should be going to a handicaped relative
Athena took over the life insurance policy we have had for over years
My policy has been in "transition" for the last two yearsMy wife's is supposedly in placeWhenever I call, I cannot talk to anyoneI tried the Des Moines NumberThey answer, but have no info
I can never get a hold of anyone to find out updateI am currently on hold for min with noone picking up
I am afraid this is a scam and not only are we missing money, we will not have the life insurance coverage we have been paying for
I just got off the phone with Athene and they could give me no support or information about my annuity They have contracted my account out with a third party, Alliance One, and for 1/years, I have not had any written information about my account I used to get quarterly statements I am beginning to wonder where my money is and will I ever be able to access it I echo prior complaints When I contact the third party, Alliance One, they continue to say that they are in transition How can it take so long? How can Athene have an A- rating with all negative reviews?
I have been trying to draw out my annuity for over monthsEver since Athene turned it over to the new contract administrator it has been a run aroundThey can not send out a statement because they are in transitionWould like to see what a statement looks like I have lost track of the number of times I have called (and talk to someone different every time) Ask for a supervisor and they are never aroundHave them send me forms and fill them out and send them inWeeks later get a letter from them that they need some other forms or somebody else needs to fill some outGet it all done and then get told the days is over and have to start process again Do not do business with this company unless you want to get FRUSTRATED over and over again
I paid my Life insurance twice last year (accidentally)I have spent countless hours on the phone, faxed & mailed checks from my bank and no refund!
I paid my Life insurance twice last year (accidentally)I have spent countless hours on the phone, faxed & mailed checks from my bank and still no refund! They just keep sending me a letter confirming that I in fact did pay twice last year...but now they sent me my bill and want more money, when I still have not received a credit or a refundEVERY customer service rep I speak with assures me they will handle it, but nobody has! I FEEL HELPLESS!!!!
I am writing to express my dissatisfaction with Athene I have been attempting to start a payout on my annuity since November I have had numerous contacts with representatives of the customer service department I get different answers from each of them No one seems to own this problem or have a method to resolve the question of disbursement of my monies I am years old and need my money I got a for with a different amount they purport to have paid to me Please help
On 3/10/17, I requested to surrender the account, paying off the loan against it, and sending me the differenceThe check is still not processed
My complaint is as follows: Like other clients, I have not had a statement on my TSA since September In addition to what many have already described in their posts, I have a loan against my account and it has monthly, auto-paymentsI have continually asked for an update on all of the balances I usually see on my quarterly statements, was promised a personalized statement, but instead I was only given an update on what I owe them, never what is in my accountIn January of 2016, unbeknownst to me, and with no contact about it from them, with their transfer of the administration of the account to ______, they stopped pulling my paymentsSadly, at the same time, I had health issues that kept me from being able to reconcile my monthly checking account statements, which is part of the reason I always have auto-payIn case of such emerge
Athene has hired a third party contractor, Alliance One, to handle my annuityAlliance One will not follow through with surrendering my contract
Beginning in September, 2016, I have requested Alliance One by certified mail and via phone conversations to issue a letter confirming the annuity value and advising them of my intent to withdraw all funds from my annuityAs of November 28, 2016, I have not received a value letterEach time I call Alliance, they say it is in processIn September I was told that this letter could be issued in 30-daysOn 11/4/16, I called Athene and spoke to a representative advising them that I wanted to register a formal complaint to Athene regarding their contractor, Alliance One, for not being able to issue a statement of accountOn 11/22/I called Alliance One to request a surrender form via emailThey stated that this form would be emailed within 24-hoursI called Alliance One on 11/28/to advise that I did not receive the emailThey
Cashed client check but still haven't processed applicationExtremely long processing time for new businessCustomer service reps are unprofessional
Policy #AAXXXXXXXXClient's name is *** *** We submitted an application for the Athene Performance Elite Plus annuity on June 3rdThe client overnighted a check for $137K to Athene on June 27thHer check has been cashed; however her application still has not been processedIt seems unscrupulous to have such a "backlog" in app processing but your firm can so quickly cash a large checkAnd to further exacerbate the problem, when I've called the new business line, all customer service reps have been uncooperative, unprofessional, unhelpful, and generally very rudeThey have refused to give potential processing times so I can update my client on the status of her purchaseI've also asked to speak to a manager, was put on holdafter an extremely rude gentleman couldn't give me any adequate answersI was told all managers were bu
My husband and I took out loans on our annuities with Aviva In 2015, Aviva was bought out by Athene We have had problems getting information on our accounts since then We get the run around We are told that the information has been sent We never receive itWe call back, and the cycle continues I am told that my account is still being processed after TWO YEARS! But, they send me a letter demanding a payment of over $I was told TWO YEARS AGO, not to send in any payments because my payments would not be applied to my account since my account was still being processed I feel like I am getting scammed Why is it so hard to get information on our accounts, i.epayment history, loan history, etc Then, they say they don't have a website so that I can access the info myself I do a search and they DO have a website Why did they lie? I was going to try and see if I could get any info on the website, but the first two questions ask for my social security number and d
don't want to pay annuity money out
This is a follow up on a complaint from 2/Athene has done nothing to help out, just sent a letterI am trying to withdraw money for my dad, a WWveteran for healthcareI started calling Athene on 1/for information on his accountI am the listed power of attorney with them and have access to the informationThey wouldn't give any information over the phone because they said they were being soldI finally was able to get info the 2nd week in march after over a year .I tried their withdrawal formsOf the I sent were messed up because of myselfThe other was mystically missing a pageI have since got my financial advisor involved we called last week on a three way callhe was supposed to get emailed the forms, I was supposed to get regular mailed the formsI received the envelope today with a cover letter an a blank sheet of paperThere are too many oddities surrounding this companyThey just don't want to give the money outT
I've had insurance with them over years,they stopped taken payments & had not made me aware of this, I called & can't get any info on why
I've insurance with this company for about twenty years and it has changed hands multiple times however this last transition has proven to be extremely frustratingNobody seems to be able to give me information regarding my policy ABXXXXXXXXThey won't except payments, they want me to surrender my policy, I guess caused I'm getting older
After reading all the reviews, my suspicion is confirmed I was sold a bill of goods by the Agent and doing business and trying to get answers out of this company is impossible and I had the same run around as everyone else seem to have I am ready to terminate my contracts with this apparently underhanded and incompentent company I will contact the State Commissioner, Revdex.com and Attorney General if need be Maybe a class action suit is in order here
Great company Worked with them for over years and never had a moments problem Very service responsive to make customer happyThey provide excellent account options
I am trying to cash out my deceased father's annuity for my motherThis company does stalling techniques
On July XX XXXX, I called up the number for ATHENE and was put on hold for over minSpoke with *** who said ATHENE would email me paperwork to close out my deceased father's annuity
My father, *** *** bought this non-qualified fixed annuity on 4/15/(SPDA-and contract #:XXXXXX) and died this past April so I was trying to collect the money, $48,894.90, for my mother as I am the executor of the will
Since I did not receive any email with the proper forms attached after several days, I called ATHENE again, on July XX XXXX, and was on hold for yet another long period of time (20+ min)before a woman answeredShe told me that it would be 7-business days before I even received the email with the forms
These "stalling techniques" are ridiculous and evident of a larger problem with the ATHENE companyI believe they employ these practices to
they double dipped in my checking account and have not replaced itnor have they mailed forms for me to cancel
they double dipped in my checking account after changing companies over a year agoMy policy number is BLXXXXXXXX
Then I asked repeated for it to be replaced since Feb 1stAnd I also asked for forms to terminate my life insurance since Feb 20thNothing mailed to me nor emailed to me
My husband and I have life insurance with Athene Annuity & Life Company We have had these two policies for over years and monthly payments for each policy have been automatically deducted each monthHowever, in 2016, Athene sent out a letter that they were undergoing a conversion to a new administration system My husband's premium payment has not been deducted since January (months) and mine has not been deducted since November (months) I have called every few months and am told that my file is still "restricted" and they can't tell me how much longer this will take, but keep reassuring me that my life insurance is still in place and once the conversion is done we will have an opportunity to make payments on the premiums due until caught up Does any one else wonder if this is the longest "conversion" in history? How can a company take over months to convert to a new system? Is there anything that can be done about this?
NEVER EVER EVER EVER EVER EVER do business with this companyI have been trying to get my annuity information from them and get NOTHING backI am going to have to contact a lawyer