In December of I submitted two applications for income riders on two Annuities that this company holdsIn January I received two letters stating there were errors on both applicationsI submitted corrected applicationsThe12th of February I finally received the first check on one of these Annuities the other is still being held upI called and spoke to a Customer Service Representative who claimed my wife's birthdate they had on file did not match the latest application for we submitted and they needed a copy of her drivers license to correct their recordsI E Mailed them a copy that same dayYesterday I called again and was told they needed yet another application formThe rep would not explain what was wrong just that they needed another formShe hung up on me stating the call was no longer productive even though I asked to speak to her supervisorI later called back, asked for a supervisor but that rep wanted to try to resolve the problem firstShe explained their po
If I could submit zero stars, I would! Worst company ever to deal with We received a letter in August stating that they were in the process of converting to a new system A year has gone by with absolutely no correspondence from them Now, on October 4th, 2017, we get notices that they are back billing us for our policies at $EACH and they must be paid in days I have tried multiple times to register with an online account and get nowhere I have worked in insurance billing for almost years and never in my life have I worked with such an incompetent, unprofessional company
policy #*** *** premium payment made on 12/21/amount of $refund not received after numerous phone calls made to Athene
on 12/21/*** *** sent check #in the amount of $ this check was received by Athene on 12/23/15, cashed and cleared *** *** checking account on 12/28/
In January 2016, *** *** received a notice from Athene that his life inse policy was cancelled due to non payment of his November 1, premiumIn January 2016, *** *** called the Clients Service Department at Athene to advise them of the paid and cashed (cleared) check was processed by Athene on December 28,
He was told that the premium of $would be returned to himHe had again called the Clients services dept at X-XXX-XXX-XXXX only to be rudely told that they no longer administer life insurance policies
In January, February and March; *** *** called X-XXX-XXX-XXXX, First *** Financial Life Insurance Co.(FAFLIC)call cente
I purchased an annuityI reviewed the contract .I returned the contract and requested a refundThree and a half weeks later; no refund
I purchased a year MYG Annuity through an agent and from Athene Annuity and Life Company on June 7thThe agent mailed the application and my check for $217,to Athene on June 8thAthene received the same on June 9th The check cleared my account at Discover Bank on June 13thThe funds were/are non-qualifying fundsI waited days to receive the contract #AAXXXXXXXXI received the contract on July 5thI reviewed the contract and simultaneously placed at least (6) phone calls to Athene to ask questions about the contractEvery time I called it took 20-minutes for a representative to answer the phone #XXX-XXX-XXXXThe representatives were unable and/or unwilling to answer my questionsI decided to return the contract as provided for under the "TWENTY DAY FREE LOOK PERIOD" provision contained in the contractOn July 12th I mailed
Alliance One is a subcontractor billing for Athene Annuity Their current billing and paperwork and customer service are hopelessly incompetent
For the past year and half I have tried to contact Alliance One which is now managing my loan and annuity account for Athene Annuity Since my quarterly statement for 7/11/15-10/11/15, I have received NO paperwork about the Annuity Value, interest or my loan balance I began calling the new billing subcontractor Alliance One in January of They were unable to tell me anything about my account and had no access to any computer information about my account No payments were being withdrawn I began to willingly make payment to them in March, but received NO paperwork acknowledging any of my payments not any indication of new amount I would owe I complained and eventually I received a bill from them each month This "bill" never contains a date (although it has an amount due by date on the payment coupon) The only information on
Have been waiting for over two weeks to receive a call back from a supervisor in regards to a form on their web siteKeep getting the run around that I will receive a call back and excuses as to why I have notNo one to blame but myself for making the mistake of investing my funds thereWill get my money out of there as soon as I canPlease think twice before giving any money to them
Athene has met every expectation that my agent left with meMy fund has performed very well and have no risk of losing moneyVery happy with the lifetime income as well
This company has become the 3rd party administrator of my 403bSince they took over in January of I have not received a statement on my accountI have called them an asked for a statementTheir response is that the files are being transferredWith technology we have today, it should not take over a year for files to be transferredMy last call was on March 9th and I was told I should have a statement within a weekIt has now be another months
Please find out any information on this companyI know since this is a 403b I cannot just take my money outI have to have an approved 403b to transfer it to
Company will not respond to customers, return calls, or process requestsAgents can not answer questions, and supervisors are never available
I have a 403b through Athene It was sold to Alliance One as of January 1, It was impossible to get through to their call center to see what to do about existing loan payments for months I finally got through in March, and learned that they were not drafting payments, but were planning to do so all at once at an unspecified time I asked to be switched to paper billing, and began paying all of my loans by check I have records of each check, and when it was cashed I never got a confirmation for switching to paper billing from drafts I called on May 25, to see if they had switched me, and the lady said she could "see that the request was put in, but it had not been processed yet." I then had her take extensive notes about what payments I had made, when they were cashed, and to find out what to expect On May 25, 2016, my
Alliance One took money out of my account and I did not authorize it
Alliance One recently bought or somehow became the servicer for the loan I have on my Anuuity On October 5, 2016, they took money from my account ($148.43) as a loan payment I have never authorized them or the previous company to take money from my account My loan statements are mailed to my address and I make the payments by check
I called on October 6th, October 7th, and October 10th and was told that I ***, the supervisor, was the only person who could help me and the call had been escalated to herI spoke with Destiny on October 6th, who was very polite and appeared to understand the urgency in my need to speak someone regarding the money that had been taken without authorization On Friday and Monday, Ii spoke with *** who said she would page *** at 9:a.m when she came in to the office for the dayIt is now 1:in the afternoon and I have not received a call
I asked to speak to someone
On September 1, Requested documents to transfer an annuity to our Trust Took two weeks to get themWe have submitted then six timesThey have no one to tell us how to complete them We have contacted them and even after this person explains, they are rejected No two people will give you the same directions They are certainly not prepaired to be in the business that they are inIn fact it took four times until they informed us that all three sets of documents needed to be completed at the same timeThey have a Trust Verification form, a Ownership Change form and a Trustee information form Even after speaking with a supervisor, *** *** on February 18th, he decided to send the forms to our trustee who lives about miles away When she called this morning, they told her that the forms were mailed to her, but an incorrect address No surprise there
The last quarterly statement I recieved from Athene was Oct 1, thru Dec 31, I called times since 2/16/to send me statements and contract valueI still have not received anything in the mail from the 2/16/conversationThe person I called today, (5/1917) put me on hold for minutes then hung up on me I called a third time (5/19/17) and talked to Lisa who was extremely professional, but unfortunately indicated the same message as from 2/16/17: *** was contracted to maintain the statements and hasn't completed them so far It has been a year and a half! She will let her supervisor know that I requested as far back as 2/16/so that she can contact Athene directly for my infoAs I am recently retired, I will definitely work with my financial planner to get my money out of there ASAP Something is fishy at Athene
On 04/11/I called as I hadn't received a statement since 02/01/The rep said the same bs to me "the company was transitioning and didn't have access to anyone's account at this time." When I asked how long they had been transitioning, he said for the past monthsShort story is a customer cannot obtain any information from Athene as they don't know BUT he could place an order to have my most recent statement sent to me (this would take up to business days) I called back on 04/26/where I was told that the paperwork was still processing I called again on 05/11/and was told that the paperwork was still processingI asked to speak to a supervisor and was told that the supervisor had left for the day AMAZING! I said "Wow, all the employees were left without the supervision of a supervisor." I asked what the supervisor's name was I could only get *** B as the company is not ALLOWED to give out last names Short story...you do not have internet access to your money, you cannot get any information from the company about how much money you have or how to retrieve itHard to believe they can continue the business I will be posting all this information on my Business Facebook page to make sure that my friends, family and customers post it on their pages, and so on, and so onMy next step is to hire an attorney to file against the companyIt is one huge problem when a company holding all your savings cannot answer any questions about it
My annuity contract with Athene has reached maturity, I requested full surrender and it is taking a long time to obtain my money
I am a retired guidance counselor with the *** *** Independent School District In 2004, I started an annuity investment with Athene Annuity, which was managed through *** *** Consultants In mid August, I received a letter from Athene Annuity dated 08/04/notifying me that my annuity investment would reach maturity on August 23, and that I needed to complete the attached forms instructing Athene how I would like my funds to be managed: either via full surrender, to extend my annuity, or to annuitize my account and receive payments over a period of time I submitted the form back to Athene on 8/23/by mail and fax, instructing Athene that I selected to surrender the annuity contract for the full valueI called to follwith Athene on 9/6, 9/13, and 9/20, and during each phone conversation, the service desk representative info
Service so horrible it must be intentional
I have owned my Aviva/Athene annuity for over years Prior to the transfer of the service responsibilities to Alliance One, I was very happy with both my annuity's performance and the service I received Once Aviva was purchased by Apollo Global (a private equity firm) and the administration of the policy was transferred to Alliance One, service went from acceptable to dreadful Statements, formerly produced quarterly, were skipped for months without explanation The customer service reps don't have the slightest idea how to administer the policies From what I understand from my agent that sold this policy, Athene refuses to pay commissions that are owed on these policies
In reviewing previous comments that are very consistent with my experience, it seems obvious that Athene wants policyholders to surrender their contracts They are doing this by providing absolutely horrible service to policyholders and then failing to pa
I have been waiting for Athene Life to refund 1,that was taken from my checking without permission
On July 26, Athene Life made withdrawals of each from my checkIng accountTwo months previous they were told to take premiums from my policyThey were informed to do this by me and my agentAthene life has been dragging there feet on my refund and caused my account to go into overdraftEveryday there is a new excuse to why my money has not been refundedI've called everyday and have made complaints to the NC DEPARTMENT OF INSURANCEI would like my refund and all overdraft chargesI'm considering a lawsuit
I feel that I'm over paying for a policy
purchased whole life policy in at $anually, I have already paid approximately $8,on a policy with a face value of $10,.At some point this policy should be paid in full but I was recently told by an employee ,(Gina) that the policy maturity date is Does that mean I'm paying $20,for a policy with a face value of $10,
I received a HUGE bill for past payments due after their "re-organization" We contacted them to find out what period of time the statement covered, and was it just past due or including the next quarterThey could give me no information, nor could they tell me the status of my life insurance policyThey have sent me forms to submit to give me permission for my husband's policy information, but keep saying we submitted wrong formsI think we are scammed!! Same results from other people trying to get information
I am and want to surrender my policy made repeated phone calls to customer service since January to no satisfaction
Contacted Athene regarding my policy number #XXXXXXXXXX Insured Name: *** *** in Jan- in they stopped debiting my bank account for monthly payments - they did resolve the issueI asked them for the surrender value (telephoned XXX-XXX-XXXX)I am concerned this company is in troubleI have been making insurance payment on this policy since (it was Aviva Life now Athene) They did mail a Surrender Request for Life Policies form, I completed and faxedI received a letter from Athene dated Feb3rd correspondence number #XXXXXXXX providing values as of 1/18/2017; the accumulated policy value: $48,Net Check Amount: $48,and Max Loanable Amount: $46,- I telephoned to request a check for policy value and to date have nothing in the mailThe name on the cc: of the letter is *** *** *** Each time I call I get
In December of I submitted two applications for income riders on two Annuities that this company holdsIn January I received two letters stating there were errors on both applicationsI submitted corrected applicationsThe12th of February I finally received the first check on one of these Annuities the other is still being held upI called and spoke to a Customer Service Representative who claimed my wife's birthdate they had on file did not match the latest application for we submitted and they needed a copy of her drivers license to correct their recordsI E Mailed them a copy that same dayYesterday I called again and was told they needed yet another application formThe rep would not explain what was wrong just that they needed another formShe hung up on me stating the call was no longer productive even though I asked to speak to her supervisorI later called back, asked for a supervisor but that rep wanted to try to resolve the problem firstShe explained their po
If I could submit zero stars, I would! Worst company ever to deal with We received a letter in August stating that they were in the process of converting to a new system A year has gone by with absolutely no correspondence from them Now, on October 4th, 2017, we get notices that they are back billing us for our policies at $EACH and they must be paid in days I have tried multiple times to register with an online account and get nowhere I have worked in insurance billing for almost years and never in my life have I worked with such an incompetent, unprofessional company
policy #*** *** premium payment made on 12/21/amount of $refund not received after numerous phone calls made to Athene
on 12/21/*** *** sent check #in the amount of $ this check was received by Athene on 12/23/15, cashed and cleared *** *** checking account on 12/28/
In January 2016, *** *** received a notice from Athene that his life inse policy was cancelled due to non payment of his November 1, premiumIn January 2016, *** *** called the Clients Service Department at Athene to advise them of the paid and cashed (cleared) check was processed by Athene on December 28,
He was told that the premium of $would be returned to himHe had again called the Clients services dept at X-XXX-XXX-XXXX only to be rudely told that they no longer administer life insurance policies
In January, February and March; *** *** called X-XXX-XXX-XXXX, First *** Financial Life Insurance Co.(FAFLIC)call cente
I purchased an annuityI reviewed the contract .I returned the contract and requested a refundThree and a half weeks later; no refund
I purchased a year MYG Annuity through an agent and from Athene Annuity and Life Company on June 7thThe agent mailed the application and my check for $217,to Athene on June 8thAthene received the same on June 9th The check cleared my account at Discover Bank on June 13thThe funds were/are non-qualifying fundsI waited days to receive the contract #AAXXXXXXXXI received the contract on July 5thI reviewed the contract and simultaneously placed at least (6) phone calls to Athene to ask questions about the contractEvery time I called it took 20-minutes for a representative to answer the phone #XXX-XXX-XXXXThe representatives were unable and/or unwilling to answer my questionsI decided to return the contract as provided for under the "TWENTY DAY FREE LOOK PERIOD" provision contained in the contractOn July 12th I mailed
Alliance One is a subcontractor billing for Athene Annuity Their current billing and paperwork and customer service are hopelessly incompetent
For the past year and half I have tried to contact Alliance One which is now managing my loan and annuity account for Athene Annuity Since my quarterly statement for 7/11/15-10/11/15, I have received NO paperwork about the Annuity Value, interest or my loan balance I began calling the new billing subcontractor Alliance One in January of They were unable to tell me anything about my account and had no access to any computer information about my account No payments were being withdrawn I began to willingly make payment to them in March, but received NO paperwork acknowledging any of my payments not any indication of new amount I would owe I complained and eventually I received a bill from them each month This "bill" never contains a date (although it has an amount due by date on the payment coupon) The only information on
Have been waiting for over two weeks to receive a call back from a supervisor in regards to a form on their web siteKeep getting the run around that I will receive a call back and excuses as to why I have notNo one to blame but myself for making the mistake of investing my funds thereWill get my money out of there as soon as I canPlease think twice before giving any money to them
Athene has met every expectation that my agent left with meMy fund has performed very well and have no risk of losing moneyVery happy with the lifetime income as well
I had great help when I needed itWorking with Athene was very easy and the support people were very polite and knowledgable
Bob J
This company has become the 3rd party administrator of my 403bSince they took over in January of I have not received a statement on my accountI have called them an asked for a statementTheir response is that the files are being transferredWith technology we have today, it should not take over a year for files to be transferredMy last call was on March 9th and I was told I should have a statement within a weekIt has now be another months
Please find out any information on this companyI know since this is a 403b I cannot just take my money outI have to have an approved 403b to transfer it to
Company will not respond to customers, return calls, or process requestsAgents can not answer questions, and supervisors are never available
I have a 403b through Athene It was sold to Alliance One as of January 1, It was impossible to get through to their call center to see what to do about existing loan payments for months I finally got through in March, and learned that they were not drafting payments, but were planning to do so all at once at an unspecified time I asked to be switched to paper billing, and began paying all of my loans by check I have records of each check, and when it was cashed I never got a confirmation for switching to paper billing from drafts I called on May 25, to see if they had switched me, and the lady said she could "see that the request was put in, but it had not been processed yet." I then had her take extensive notes about what payments I had made, when they were cashed, and to find out what to expect On May 25, 2016, my
Alliance One took money out of my account and I did not authorize it
Alliance One recently bought or somehow became the servicer for the loan I have on my Anuuity On October 5, 2016, they took money from my account ($148.43) as a loan payment I have never authorized them or the previous company to take money from my account My loan statements are mailed to my address and I make the payments by check
I called on October 6th, October 7th, and October 10th and was told that I ***, the supervisor, was the only person who could help me and the call had been escalated to herI spoke with Destiny on October 6th, who was very polite and appeared to understand the urgency in my need to speak someone regarding the money that had been taken without authorization On Friday and Monday, Ii spoke with *** who said she would page *** at 9:a.m when she came in to the office for the dayIt is now 1:in the afternoon and I have not received a call
I asked to speak to someone
On September 1, Requested documents to transfer an annuity to our Trust Took two weeks to get themWe have submitted then six timesThey have no one to tell us how to complete them We have contacted them and even after this person explains, they are rejected No two people will give you the same directions They are certainly not prepaired to be in the business that they are inIn fact it took four times until they informed us that all three sets of documents needed to be completed at the same timeThey have a Trust Verification form, a Ownership Change form and a Trustee information form Even after speaking with a supervisor, *** *** on February 18th, he decided to send the forms to our trustee who lives about miles away When she called this morning, they told her that the forms were mailed to her, but an incorrect address No surprise there
The last quarterly statement I recieved from Athene was Oct 1, thru Dec 31, I called times since 2/16/to send me statements and contract valueI still have not received anything in the mail from the 2/16/conversationThe person I called today, (5/1917) put me on hold for minutes then hung up on me I called a third time (5/19/17) and talked to Lisa who was extremely professional, but unfortunately indicated the same message as from 2/16/17: *** was contracted to maintain the statements and hasn't completed them so far It has been a year and a half
! She will let her supervisor know that I requested as far back as 2/16/so that she can contact Athene directly for my infoAs I am recently retired, I will definitely work with my financial planner to get my money out of there ASAP Something is fishy at Athene
On 04/11/I called as I hadn't received a statement since 02/01/The rep said the same bs to me "the company was transitioning and didn't have access to anyone's account at this time." When I asked how long they had been transitioning, he said for the past monthsShort story is a customer cannot obtain any information from Athene as they don't know BUT he could place an order to have my most recent statement sent to me (this would take up to business days) I called back on 04/26/where I was told that the paperwork was still processing I called again on 05/11/and was told that the paperwork was still processingI asked to speak to a supervisor and was told that the supervisor had left for the day AMAZING! I said "Wow, all the employees were left without the supervision of a supervisor." I asked what the supervisor's name was I could only get *** B as the company is not ALLOWED to give out last names Short story...you do not have internet access to your money, you cannot get any information from the company about how much money you have or how to retrieve itHard to believe they can continue the business I will be posting all this information on my Business Facebook page to make sure that my friends, family and customers post it on their pages, and so on, and so onMy next step is to hire an attorney to file against the companyIt is one huge problem when a company holding all your savings cannot answer any questions about it
My annuity contract with Athene has reached maturity, I requested full surrender and it is taking a long time to obtain my money
I am a retired guidance counselor with the *** *** Independent School District In 2004, I started an annuity investment with Athene Annuity, which was managed through *** *** Consultants In mid August, I received a letter from Athene Annuity dated 08/04/notifying me that my annuity investment would reach maturity on August 23, and that I needed to complete the attached forms instructing Athene how I would like my funds to be managed: either via full surrender, to extend my annuity, or to annuitize my account and receive payments over a period of time I submitted the form back to Athene on 8/23/by mail and fax, instructing Athene that I selected to surrender the annuity contract for the full valueI called to follwith Athene on 9/6, 9/13, and 9/20, and during each phone conversation, the service desk representative info
Service so horrible it must be intentional
I have owned my Aviva/Athene annuity for over years Prior to the transfer of the service responsibilities to Alliance One, I was very happy with both my annuity's performance and the service I received Once Aviva was purchased by Apollo Global (a private equity firm) and the administration of the policy was transferred to Alliance One, service went from acceptable to dreadful Statements, formerly produced quarterly, were skipped for months without explanation The customer service reps don't have the slightest idea how to administer the policies From what I understand from my agent that sold this policy, Athene refuses to pay commissions that are owed on these policies
In reviewing previous comments that are very consistent with my experience, it seems obvious that Athene wants policyholders to surrender their contracts They are doing this by providing absolutely horrible service to policyholders and then failing to pa
I have been waiting for Athene Life to refund 1,that was taken from my checking without permission
On July 26, Athene Life made withdrawals of each from my checkIng accountTwo months previous they were told to take premiums from my policyThey were informed to do this by me and my agentAthene life has been dragging there feet on my refund and caused my account to go into overdraftEveryday there is a new excuse to why my money has not been refundedI've called everyday and have made complaints to the NC DEPARTMENT OF INSURANCEI would like my refund and all overdraft chargesI'm considering a lawsuit
I feel that I'm over paying for a policy
purchased whole life policy in at $anually, I have already paid approximately $8,on a policy with a face value of $10,.At some point this policy should be paid in full but I was recently told by an employee ,(Gina) that the policy maturity date is Does that mean I'm paying $20,for a policy with a face value of $10,
I received a HUGE bill for past payments due after their "re-organization" We contacted them to find out what period of time the statement covered, and was it just past due or including the next quarterThey could give me no information, nor could they tell me the status of my life insurance policyThey have sent me forms to submit to give me permission for my husband's policy information, but keep saying we submitted wrong formsI think we are scammed!! Same results from other people trying to get information
I am and want to surrender my policy made repeated phone calls to customer service since January to no satisfaction
Contacted Athene regarding my policy number #XXXXXXXXXX Insured Name: *** *** in Jan- in they stopped debiting my bank account for monthly payments - they did resolve the issueI asked them for the surrender value (telephoned XXX-XXX-XXXX)I am concerned this company is in troubleI have been making insurance payment on this policy since (it was Aviva Life now Athene) They did mail a Surrender Request for Life Policies form, I completed and faxedI received a letter from Athene dated Feb3rd correspondence number #XXXXXXXX providing values as of 1/18/2017; the accumulated policy value: $48,Net Check Amount: $48,and Max Loanable Amount: $46,- I telephoned to request a check for policy value and to date have nothing in the mailThe name on the cc: of the letter is *** *** *** Each time I call I get