American Freight: Furniture, Mattress, and Appliance

Will never shop here again. Online Advertisements are not available in store. I pulled up their website and showed the guys in Helena, AL and he said that price was for one item although the picture and wordings on website said a package. Then when I asked about the 3 piece recliner living room SET, which I was also online, they said it’s for the sectional and a recliner! Then when I questioned the validity of their website, guy then said, “Oh, this hadn’t come in yet neither the bedroom package. It’ll be here within a week”. REALLY? I guess that was his way of dismissing what I asked regarding false advertising online. I guess they figured if you come in anyway, you’re going to buy something even though it’s not what you came in for. I left disappointed and happy that I didn’t purchase anything after reading these reviews. If you want furniture, go to a reputable place that stands by their name and what their advertisement says. I gave 1 star because it wouldn’t let me skip it or leave a half star.

Will never shop here again. Online Advertisements are not available in store. I pulled up their website and showed the guys in Helena, AL and he said that price was for one item although the picture and wordings on website said a package. Then when I asked about the 3 piece recliner living room SET, which I was also online, they said it’s for the sectional and a recliner! Then when I questioned the validity of their website, guy then said, “Oh, this hadn’t come in yet neither the bedroom package. It’ll be here within a week”. REALLY? I guess that was his way of dismissing what I asked regarding false advertising online. I guess they figured if you come in anyway, you’re going to buy something even though it’s not what you came in for. I left disappointed and happy that I didn’t purchase anything after reading these reviews. If you want furniture, go to a reputable place that stands by their name and what their advertisement says. I gave 1 star because it wouldn’t let me skip it or leave a half star.

I spent a bit over $600 to american freight in July of 2018. I purchased a bunk bed and a new mattress. During the time of purchase I remembered the woman who was checking me out at the front telling her co workers that the bunk bed I was buying had “a millon pieces”. American freight sends another company that they work through that handles all deliveries and set up of their furniture. I was told during time of purchase the set up fee through the company they work through would be a separate fee of $75 and that they only set up furniture if they “have the time” and they will call me 30 minutes ahead to let me know they are on the way. What actually ended up happening was the delivery guy didn’t call me until he had already arrived at my apartment. When he called I told him I was not home but I can be there in about 10 minutes. He called back after the 10 minutes again rushing me. During the time of delivery I paid the delivery guy $80 instead because I didn’t have any change to pay exactly $75. Then the guy said that he didn’t have time to set my bunk bed up and that he would have to come on a different day to my house to set up my furniture and he would have my change then. He told me that he was late to his other customers and was in a hurry. So I said “ok understood” So we scheduled for the next morning but he never showed. I called the delivery guy back and asked what happened to him coming he told me he “slept in too late” and apologized. He told me he would come by in the evening and never showed. That continued for days. I had been calling this guy and politely texting him asking when would he be by to help me with set up. I was constantly apologized to and given the run around each time I reached out. I was told he was going to call but didn’t remember my phone number or he would say he tried calling me yet I had no missed calls from him. He also kept telling me had a “busy day”and he would be by on a certain day and a certain time but would never show. Mind you all these times, I would sit at home expecting this man to show up. I was always nice and understanding and didn’t give him a hard time as I know they have other customers but the way I was handled as a paying customer was bs. At the end of all the bs I never got my bunk bed set up for my kids nor my damn change back. I did in fact end up driving back to american freight to complain. I asked to speak with a manager about my bunk bed set up so they called for the guy responsible for delivery and set up to come to the front to speak with me. The guy that came to the front was the same guy that kept giving me his word that he would come and set up my bed. Of course he once again told me he would be to my home later that day to set up and that he has been busy. He even had nerve to let me know that he just recently delivered furniture to my neighbor but didn’t stop by my apartment because he assumed I already got the bunk bed up. That evening the man STILL never showed. I am a single mom of 3 and I know nothing about setting up a bed nor did I have anyone reliable to help me with the set up. Therefore I really counted on that delivery guy to come through. American freight does have a nice collection of merchandise but if you buy anything from them do not buy anything that has to be set up that has “a million pieces” as they will duck you to getting the furniture you paid for set up. I’ll spend my money to a company that appreciates my business, respects my time and hard earned money. I didn’t intend on leaving a bad review at the end of all this but at this point I have exhausted all of my options. I intended to go back to purchase a living room suite but since I had this bad experience I’ll will not spend any more of my money to american freight.

I spent a bit over $600 to american freight in July of 2018. I purchased a bunk bed and a new mattress. During the time of purchase I remembered the woman who was checking me out at the front telling her co workers that the bunk bed I was buying had “a millon pieces”. American freight sends another company that they work through that handles all deliveries and set up of their furniture. I was told during time of purchase the set up fee through the company they work through would be a separate fee of $75 and that they only set up furniture if they “have the time” and they will call me 30 minutes ahead to let me know they are on the way. What actually ended up happening was the delivery guy didn’t call me until he had already arrived at my apartment. When he called I told him I was not home but I can be there in about 10 minutes. He called back after the 10 minutes again rushing me. During the time of delivery I paid the delivery guy $80 instead because I didn’t have any change to pay exactly $75. Then the guy said that he didn’t have time to set my bunk bed up and that he would have to come on a different day to my house to set up my furniture and he would have my change then. He told me that he was late to his other customers and was in a hurry. So I said “ok understood” So we scheduled for the next morning but he never showed. I called the delivery guy back and asked what happened to him coming he told me he “slept in too late” and apologized. He told me he would come by in the evening and never showed. That continued for days. I had been calling this guy and politely texting him asking when would he be by to help me with set up. I was constantly apologized to and given the run around each time I reached out. I was told he was going to call but didn’t remember my phone number or he would say he tried calling me yet I had no missed calls from him. He also kept telling me had a “busy day”and he would be by on a certain day and a certain time but would never show. Mind you all these times, I would sit at home expecting this man to show up. I was always nice and understanding and didn’t give him a hard time as I know they have other customers but the way I was handled as a paying customer was bs. At the end of all the bs I never got my bunk bed set up for my kids nor my damn change back. I did in fact end up driving back to american freight to complain. I asked to speak with a manager about my bunk bed set up so they called for the guy responsible for delivery and set up to come to the front to speak with me. The guy that came to the front was the same guy that kept giving me his word that he would come and set up my bed. Of course he once again told me he would be to my home later that day to set up and that he has been busy. He even had nerve to let me know that he just recently delivered furniture to my neighbor but didn’t stop by my apartment because he assumed I already got the bunk bed up. That evening the man STILL never showed. I am a single mom of 3 and I know nothing about setting up a bed nor did I have anyone reliable to help me with the set up. Therefore I really counted on that delivery guy to come through. American freight does have a nice collection of merchandise but if you buy anything from them do not buy anything that has to be set up that has “a million pieces” as they will duck you to getting the furniture you paid for set up. I’ll spend my money to a company that appreciates my business, respects my time and hard earned money. I didn’t intend on leaving a bad review at the end of all this but at this point I have exhausted all of my options. I intended to go back to purchase a living room suite but since I had this bad experience I’ll will not spend any more of my money to american freight.

I purchased a bed frame and bed from American freight . When I purchased the bed and frame the sales person said I had a life time warranty and if I ever needed to replace my bed I can always have it replaced. We were son on a king size bad and a frame . With in the first year the frame broke and I called multiple times to get a new frame never received a call back and I ended up staying with out a bed frame . Now I’ve been having issues with my mattress sinking in and I called last year and spoke with mike about taking a ticket claim on my mattress . He informed me to send in pictures measuring the dips in my mattress and he will forward the claim to the mattress company . I sent in pictures and waited approximately 3 weeks for a call. Finally called and spoke with another associate and he informed me my claim wasn’t sent in to call back . I called again and spoke with mike who put me on hold, I was left on hold for over 9 minutes and I called back and was told by another employee that he was on the floor with a customer. After this I called again and finally spoke with him . He informed me that I would have to resend pictures as he directed and I did . Fast forward now I am currently moving from the state and I called to let him know I needed a new mattress immediately so he informed me that he will work on it immediately because my information was not in his new system which was clearly the first few times I spoke with him , he said he will call once I get okayed for the new mattress and that he would work on it . I called again and was referred to Carlos who never called back even though ebony the person who answered took my number and name down multiple times to give to them. I am currently 8 days out from my moving date and did not receive a call back or any customer service from this company . I went as far as calling the customer service number of the company and left a voice mail and still no calls have been returned . It’s been over a few years trying to work with this company and I was finally recommended to contact Revdex.com for help. I wish I would have done this a lot sooner .

I purchased a bed frame and bed from American freight . When I purchased the bed and frame the sales person said I had a life time warranty and if I ever needed to replace my bed I can always have it replaced. We were son on a king size bad and a frame . With in the first year the frame broke and I called multiple times to get a new frame never received a call back and I ended up staying with out a bed frame . Now I’ve been having issues with my mattress sinking in and I called last year and spoke with mike about taking a ticket claim on my mattress . He informed me to send in pictures measuring the dips in my mattress and he will forward the claim to the mattress company . I sent in pictures and waited approximately 3 weeks for a call. Finally called and spoke with another associate and he informed me my claim wasn’t sent in to call back . I called again and spoke with mike who put me on hold, I was left on hold for over 9 minutes and I called back and was told by another employee that he was on the floor with a customer. After this I called again and finally spoke with him . He informed me that I would have to resend pictures as he directed and I did . Fast forward now I am currently moving from the state and I called to let him know I needed a new mattress immediately so he informed me that he will work on it immediately because my information was not in his new system which was clearly the first few times I spoke with him , he said he will call once I get okayed for the new mattress and that he would work on it . I called again and was referred to Carlos who never called back even though ebony the person who answered took my number and name down multiple times to give to them. I am currently 8 days out from my moving date and did not receive a call back or any customer service from this company . I went as far as calling the customer service number of the company and left a voice mail and still no calls have been returned . It’s been over a few years trying to work with this company and I was finally recommended to contact Revdex.com for help. I wish I would have done this a lot sooner .

On Saturday, I had a bedroom set delivered. Once it was delivered, I discovered that the dresser was cracked on the corner. I called what I thought was the Marietta store ( but was actually the Stone Mountain store) and spoke to a manager name Delmon. He advised me to send a picture and email it to him and he will call back by the end of the business day. He never called back so I called the same number back on sunday and spoke with Delmon. He said he called me back, however I never saw a missed call nor a voicemail. After going back and forth, I asked what is the solution. He said that he will send the email to corporate and call me back between 12-2 on monday to discuss time for a swap. So monday came and no phone call, so I called at 3. Spoke to Delmon and he said that someone will pick up my furniture tomorrow. He said that they would call me 45 mins ahead of time and I said ok. So after no call again, I called back on Tuesday around 4:30 and spoke to Delmon. He was very nonchalent and sounded kinda irritated. He called me by the wrong name and when I corrected him, he said hold on. He came back to the phone and said, you ordered your furniture in the Marietta office so you need to call them and schedule a pick up. I reminded him that I have been speaking to him since Saturday and you are just now telling me that I have been calling the wrong office. He never apologized and rudely said you need to call them, I can just see your account, I can't help. I told him that I did not like his tone and his disregard to assist. I disconnected the call and found the correct number to the Marietta office. I finally called the right office and spoke to Manny. He was very apologetic and offered to have the drivers swap out my furniture the same day.
Today I spoke to Mr. R after leaving a message about my concerns of my treatment and he became quite defensive by saying, but you called the incorrect office. I informed him that I did not know that I was until Tuesday. How Delmon treated me is my complaint. He did not have to dismiss me and become so combative with me from Saturday to Tuesday. I makes me feel as though my hard earned money isnt ***reciated from this company. I have been a long time customer however I do not believer I will continue. I ***reciate Manny for his stellar customer service, which should be trained across this company.

On Saturday, I had a bedroom set delivered. Once it was delivered, I discovered that the dresser was cracked on the corner. I called what I thought was the Marietta store ( but was actually the Stone Mountain store) and spoke to a manager name Delmon. He advised me to send a picture and email it to him and he will call back by the end of the business day. He never called back so I called the same number back on sunday and spoke with Delmon. He said he called me back, however I never saw a missed call nor a voicemail. After going back and forth, I asked what is the solution. He said that he will send the email to corporate and call me back between 12-2 on monday to discuss time for a swap. So monday came and no phone call, so I called at 3. Spoke to Delmon and he said that someone will pick up my furniture tomorrow. He said that they would call me 45 mins ahead of time and I said ok. So after no call again, I called back on Tuesday around 4:30 and spoke to Delmon. He was very nonchalent and sounded kinda irritated. He called me by the wrong name and when I corrected him, he said hold on. He came back to the phone and said, you ordered your furniture in the Marietta office so you need to call them and schedule a pick up. I reminded him that I have been speaking to him since Saturday and you are just now telling me that I have been calling the wrong office. He never apologized and rudely said you need to call them, I can just see your account, I can't help. I told him that I did not like his tone and his disregard to assist. I disconnected the call and found the correct number to the Marietta office. I finally called the right office and spoke to Manny. He was very apologetic and offered to have the drivers swap out my furniture the same day.
Today I spoke to Mr. R after leaving a message about my concerns of my treatment and he became quite defensive by saying, but you called the incorrect office. I informed him that I did not know that I was until Tuesday. How Delmon treated me is my complaint. He did not have to dismiss me and become so combative with me from Saturday to Tuesday. I makes me feel as though my hard earned money isnt ***reciated from this company. I have been a long time customer however I do not believer I will continue. I ***reciate Manny for his stellar customer service, which should be trained across this company.

The quality of the couch and loveseat hat we bought was poor. This would be the first time I purchased a set that started sagging after only 4 months of ownership. I complained to them and got no response back. They ignored me after I emailed them pictures. I will not purchase here again!

The quality of the couch and loveseat hat we bought was poor. This would be the first time I purchased a set that started sagging after only 4 months of ownership. I complained to them and got no response back. They ignored me after I emailed them pictures. I will not purchase here again!

American Freight does not have good business practices. I went in to purchase a sofa and love seat and was advised the one I requested was not in their warehouse. After purchase I was advise it would be a month. Upon getting a call from a 3rd party delivery service, I was advise it would cost me 69.00 for delivery. Something that was never devolved during my purchase or on my receipt. When I called Americn Freight Brian was unkind not willing to give me his last name and stated they use a 3rd party delivery service and the cost was 69.00. He would not discuss the fact that my receipt did not reflect a delivery change or the reason why the salesman did not share this informarion prior to purchase.

American Freight does not have good business practices. I went in to purchase a sofa and love seat and was advised the one I requested was not in their warehouse. After purchase I was advise it would be a month. Upon getting a call from a 3rd party delivery service, I was advise it would cost me 69.00 for delivery. Something that was never devolved during my purchase or on my receipt. When I called Americn Freight Brian was unkind not willing to give me his last name and stated they use a 3rd party delivery service and the cost was 69.00. He would not discuss the fact that my receipt did not reflect a delivery change or the reason why the salesman did not share this informarion prior to purchase.

9-18-2018 I Went to American Freight to buy two recliners salesman Alex who said he was the manager promised me if I bought today he could promise delivery with in a week. I bought the chairs for $631.76 .after a week had passed Alex said he would check on delivery and call me back . Alex never called me. I called ever day until 9-29-2018 I went to store with my wife . I was meet by a new salesmen claiming that he was the manager so I handed him copy's of or contract telling him we wish to cancel the order. He looked up order and said that chairs were never shipped from warehouse and won't be for another week. Manager said they have 30 days to deliver chairs and Alex lied to me an that Alex was on probation. On the bill/contract it has a no return policy and they don't even guarantee color or condition I pointed out that the contract was never signed by me or anyone. Plus that the contract/bill has a return policy but I cancellation policy on it . No product was ever received to return it was only a cancellation. The manager refused to cancel then he went insane trying to pick a fight with my wife and I to justify throwing us out of store he first claimed I called him a it he ran around counter and ordered my wife and I to leave while throwing contract papers back at us.We started to leave as we went through the door he started yelling at my wife who had said nothing up to that moment Manager said to her 'Did you call me something racist'? My wife turned and said that she did not Manager trying to get a response out of us on camera We would not react we left.
Product_Or_Service: 2 brown recliners
Order_Number: ***
Account_Number:

I ordered and paid for a bedroom set for my daughter June 2nd 2018. The headboard was on back order and they said they would call me in 7 to 10 days. They didn't call so I did. The headboard was still not in. I call a couple more times and even went there to see if I could get a refund. I was told I can't get a refund because it was a packaged deal. It's now October and I still don't have a headboard.

I ordered and paid for a bedroom set for my daughter June 2nd 2018. The headboard was on back order and they said they would call me in 7 to 10 days. They didn't call so I did. The headboard was still not in. I call a couple more times and even went there to see if I could get a refund. I was told I can't get a refund because it was a packaged deal. It's now October and I still don't have a headboard.

9-18-2018 I Went to American Freight to buy two recliners salesman Alex who said he was the manager promised me if I bought today he could promise delivery with in a week. I bought the chairs for $631.76 .after a week had passed Alex said he would check on delivery and call me back . Alex never called me. I called ever day until 9-29-2018 I went to store with my wife . I was meet by a new salesmen claiming that he was the manager so I handed him copy's of or contract telling him we wish to cancel the order. He looked up order and said that chairs were never shipped from warehouse and won't be for another week. Manager said they have 30 days to deliver chairs and Alex lied to me an that Alex was on probation. On the bill/contract it has a no return policy and they don't even guarantee color or condition I pointed out that the contract was never signed by me or anyone. Plus that the contract/bill has a return policy but I cancellation policy on it . No product was ever received to return it was only a cancellation. The manager refused to cancel then he went insane trying to pick a fight with my wife and I to justify throwing us out of store he first claimed I called him a it he ran around counter and ordered my wife and I to leave while throwing contract papers back at us.We started to leave as we went through the door he started yelling at my wife who had said nothing up to that moment Manager said to her 'Did you call me something racist'? My wife turned and said that she did not Manager trying to get a response out of us on camera We would not react we left.
Product_Or_Service: 2 brown recliners
Order_Number: ***
Account_Number:

all furniture is damaged.

September 25, 2018
To Whom It May Concern:
I *** purchased and financed a bedroom set for $1,000.00 and paid $300.00 cash
for the other two pieces, and every single piece is damaged. I called them, and they do not resolve my
needs. I have asked for a Manager to come look at this furniture and they told me that they do not do
that. This furniture was delivered in boxes, put in my bedroom up-side down. I removed the packaging
and it was damaged, scratched, drawers nicked-up and they do not line-up, some are harder to shut
then others and they are non-compliant with me.
This is not good for business by any means. I do not want to pay for the bedroom set but something
needs to be addressed.
The resolution would be for me to pay half of what I own and live with it, because I will never deal with
this company again. I do not want them to exchange new furniture for this because I do not know that
it would look like, it possibly could be worst than what I have
Thank you
***.

all furniture is damaged.

September 25, 2018
To Whom It May Concern:
I *** purchased and financed a bedroom set for $1,000.00 and paid $300.00 cash
for the other two pieces, and every single piece is damaged. I called them, and they do not resolve my
needs. I have asked for a Manager to come look at this furniture and they told me that they do not do
that. This furniture was delivered in boxes, put in my bedroom up-side down. I removed the packaging
and it was damaged, scratched, drawers nicked-up and they do not line-up, some are harder to shut
then others and they are non-compliant with me.
This is not good for business by any means. I do not want to pay for the bedroom set but something
needs to be addressed.
The resolution would be for me to pay half of what I own and live with it, because I will never deal with
this company again. I do not want them to exchange new furniture for this because I do not know that
it would look like, it possibly could be worst than what I have
Thank you
***.

Failed to deliver all items I purchased on the promised day. Delivery drivers then started they were unable to bring the forgotten items back that same day. I was then told I had to come pick up the items myself if I wanted the items. I was then told by Matt that he could not compensate me for my troubles on having to come out and pick up the items. Terrible customer service. Beware of false promises and lack of effort to make up on their errors.

At no time was it explained that there would be a 100% leasing markup on our furniture. So instead of paying the $998 we ended up having an agreement of almost 2000. Then when then when I called their financing company they flat out didnt tell me there was a leaseing fee when I asked how much and what we were paying for and if there would be any additional fees on top. I have never been so dissatisfied with your team. I used to recommend you too all my friends and family but now will tell them to go to somewhere name brand since I could have gotten alot more for my 2000. Now im stuck fighting with this finance company over there inexperenced reps and your shady sales practices and omiting very valuable information to prospective buyers because you wanted a sale.