American Freight: Furniture, Mattress, and Appliance

We purchased a couch and love seat. It wasn’t cheap. I specifically told the salesman since my husband is retired we need a couch w cushions that don’t sink in. After only 2 months the cushions where we sit are so sunken in and look terrible. I payed for the warranty which covers I guess burns, bodily fluids and one other thing. I called the manger who was very nice. I sent him in pictures which show how horrible they look. This has been over a month ago. I have bought a couch from fingerhut for cheap that lasted a long time. This is rediculous I would rather get a different set or maybe mine is defective. The store was *** in *** az. My name is *** and I would appreciate some response!!! I am a very unhappy customer.

We purchased a couch and love seat. It wasn’t cheap. I specifically told the salesman since my husband is retired we need a couch w cushions that don’t sink in. After only 2 months the cushions where we sit are so sunken in and look terrible. I payed for the warranty which covers I guess burns, bodily fluids and one other thing. I called the manger who was very nice. I sent him in pictures which show how horrible they look. This has been over a month ago. I have bought a couch from fingerhut for cheap that lasted a long time. This is rediculous I would rather get a different set or maybe mine is defective. The store was *** in *** az. My name is *** and I would appreciate some response!!! I am a very unhappy customer.

We bought a sectional from American Freight in March of 2018 and the whole thing is falling apart from the frame in less than a year! Called them and they said to email them with photos and our information. Nope haven’t even gotten a phone call or email back.
I’m super pissed!

We bought a sectional from American Freight in March of 2018 and the whole thing is falling apart from the frame in less than a year! Called them and they said to email them with photos and our information. Nope haven’t even gotten a phone call or email back.
I’m super pissed!

If I could give zero stars I would. This is my second time in there. They are very unprofessional in that building. My god, it’s like a daycare in there. You have employees running around hitting on each other while customers are needing help. Employees using profanity and vulgar language very openly. Walking around on their phones. Oh my, how disturbing to watch for business. I thought I walked into a high school. Ask me did I go to a manager? Most certainly. He gave off this don’t care response. I asked is there anyone above him and I was told “yeah he’s in the back busy”. Busy??? With all this going on in the front????? He walked away and went outside. I attempted to give this business a try after my girlfriends and co-workers told me not to. If someone doesn’t fix this you are forever going to have customer issues. How could anyone allow this in a place of business? You get treated like the customers need the employees when the employees need us customers. Good thing I didn’t apply for the application online before I took a walk inside to see for myself. Most certainly taking my money somewhere else. I will be sure to call during the weekday to get answers from a owner or someone who might not be so busy for the customers’ issues. OH MY!

If I could give zero stars I would. This is my second time in there. They are very unprofessional in that building. My god, it’s like a daycare in there. You have employees running around hitting on each other while customers are needing help. Employees using profanity and vulgar language very openly. Walking around on their phones. Oh my, how disturbing to watch for business. I thought I walked into a high school. Ask me did I go to a manager? Most certainly. He gave off this don’t care response. I asked is there anyone above him and I was told “yeah he’s in the back busy”. Busy??? With all this going on in the front????? He walked away and went outside. I attempted to give this business a try after my girlfriends and co-workers told me not to. If someone doesn’t fix this you are forever going to have customer issues. How could anyone allow this in a place of business? You get treated like the customers need the employees when the employees need us customers. Good thing I didn’t apply for the application online before I took a walk inside to see for myself. Most certainly taking my money somewhere else. I will be sure to call during the weekday to get answers from a owner or someone who might not be so busy for the customers’ issues. OH MY!

Purchased over 5000 worth of furniture may 2018, everything was packaged great, but upon getting the new bed we purchased home it was determined that the footboard was cracked, a leg was missing, and one post on the headboard was coming apart. We purchased the warranty but still to this day I am calling the store every month as we wait on a new bed...absolutely ridiculous! Called corporate left several messages no call back to this day. Someone was sent out almost two months after the purchase to replace the items BUT they brought a wooden leg, not metal like the other 5, a footboard post, which is useless as the crack is in the actual middle piece of the footboard where the posts attaches. Everytime I call I get the same story, we cant order certain items we only sell what we get...so what good is my warranty program if they cant reorder broken parts. I originally wanted my foot board replaced but now almost 8 months later I deserve to have it replaced and refunded the warranty charge as they have done nothing.

Purchased over 5000 worth of furniture may 2018, everything was packaged great, but upon getting the new bed we purchased home it was determined that the footboard was cracked, a leg was missing, and one post on the headboard was coming apart. We purchased the warranty but still to this day I am calling the store every month as we wait on a new bed...absolutely ridiculous! Called corporate left several messages no call back to this day. Someone was sent out almost two months after the purchase to replace the items BUT they brought a wooden leg, not metal like the other 5, a footboard post, which is useless as the crack is in the actual middle piece of the footboard where the posts attaches. Everytime I call I get the same story, we cant order certain items we only sell what we get...so what good is my warranty program if they cant reorder broken parts. I originally wanted my foot board replaced but now almost 8 months later I deserve to have it replaced and refunded the warranty charge as they have done nothing.

On January 8, 2019 I stopped in American Freight to see if they still had a living room set that was there this past summer and they did. So I finance the living room set and was told it could be delivered at the cost of $69.00 I went for that deal...The furniture was delivered on Friday 1/11/2019 I was called and told the $69.00 had to be paid at the door by credit card so I paid it...One of the sofas would not fit in my doorway, I was told it could be hoisted to my top porch for an additional $150.00 that I didn't have at the time, I was told the furniture could go back to the store but no refund of the $69.00..

I was being held hostage in my own home. I told the delivery guy I was not going to pay $150.00 and he lowered the price to $120.00 but it had to be cash that was not in my house at the time so I had to go to someone and make a loan this was the first time I had any interaction with this delivery company and I was not ready for this type of transaction I was very upset with American Freight for not informing me of this..

Even more, I was told there were no taxes for this transaction and my receipt shows no taxes. Only when I called their financed company I was told that $57.20 was added at a later date for taxes this also added to my bottom line for this transaction.

I was not going to write Revdex.com due to the fact American Freight had a request to call A.F. first to give them a chance to work things out so I call and also the week of 1/14/19 to speak with a Racheal I left two messages and had no return call as yet......

And last, the delivery person said the ground was frozen and had to back his truck up on my lawn I now have a truck tire in prints in my lawn this was a sales and delivery from hell.....

On January 8, 2019 I stopped in American Freight to see if they still had a living room set that was there this past summer and they did. So I finance the living room set and was told it could be delivered at the cost of $69.00 I went for that deal...The furniture was delivered on Friday 1/11/2019 I was called and told the $69.00 had to be paid at the door by credit card so I paid it...One of the sofas would not fit in my doorway, I was told it could be hoisted to my top porch for an additional $150.00 that I didn't have at the time, I was told the furniture could go back to the store but no refund of the $69.00..

I was being held hostage in my own home. I told the delivery guy I was not going to pay $150.00 and he lowered the price to $120.00 but it had to be cash that was not in my house at the time so I had to go to someone and make a loan this was the first time I had any interaction with this delivery company and I was not ready for this type of transaction I was very upset with American Freight for not informing me of this..

Even more, I was told there were no taxes for this transaction and my receipt shows no taxes. Only when I called their financed company I was told that $57.20 was added at a later date for taxes this also added to my bottom line for this transaction.

I was not going to write Revdex.com due to the fact American Freight had a request to call A.F. first to give them a chance to work things out so I call and also the week of 1/14/19 to speak with a Racheal I left two messages and had no return call as yet......

And last, the delivery person said the ground was frozen and had to back his truck up on my lawn I now have a truck tire in prints in my lawn this was a sales and delivery from hell.....

Hello after coming in today off your website you’ve advertised the mattress for 399 for each piece when I get there because I don’t need the set the price doubles. After speaking with manager and general manager you guys get this complaint on a daily but have failed to fix the issues just to get customers to come in. It’s pretty clear you don’t plan on fixing the issues on your website by stating the price of mattress only price. I feel it’s just best to go the Revdex.com about it. But I didn’t want you blindsided like you do your customers. Wishing change in this company future. Hope to see businesses doing a lot better by the people that keep them open in 2019

Hello after coming in today off your website you’ve advertised the mattress for 399 for each piece when I get there because I don’t need the set the price doubles. After speaking with manager and general manager you guys get this complaint on a daily but have failed to fix the issues just to get customers to come in. It’s pretty clear you don’t plan on fixing the issues on your website by stating the price of mattress only price. I feel it’s just best to go the Revdex.com about it. But I didn’t want you blindsided like you do your customers. Wishing change in this company future. Hope to see businesses doing a lot better by the people that keep them open in 2019

Really disappointed about customer care. I have purchased house full of furniture from *** MI shop. They promised to deliver all the items on the same day, which they did except the dresser. I paid full amount in cash for the delivery as well. It is been closer to a month now still they did not deliver my dresser. When I call them they say that it will be delivered on that day but never happened until now.

Really disappointed about customer care. I have purchased house full of furniture from *** MI shop. They promised to deliver all the items on the same day, which they did except the dresser. I paid full amount in cash for the delivery as well. It is been closer to a month now still they did not deliver my dresser. When I call them they say that it will be delivered on that day but never happened until now.

This is a horrible company to work with. we went in we didn't want to buy one of their mattresses that were on the floor we ordered one and they kept telling us after we paid for it that it was on the truck coming in they held our money hostage for three weeks and tried to sell us a different mattress on our first call. we didn't want to entertain that idea so they kept saying it was on next week's truck next week's truck do not go in there if you think you're gonna walk out with anything other than the broken down stuff they have on the floor
Blake the assistant manager is rude and unprofessional !!!
No apology no mattress
No business from me ever!!!
Don't waste your time or money

This is a horrible company to work with. we went in we didn't want to buy one of their mattresses that were on the floor we ordered one and they kept telling us after we paid for it that it was on the truck coming in they held our money hostage for three weeks and tried to sell us a different mattress on our first call. we didn't want to entertain that idea so they kept saying it was on next week's truck next week's truck do not go in there if you think you're gonna walk out with anything other than the broken down stuff they have on the floor
Blake the assistant manager is rude and unprofessional !!!
No apology no mattress
No business from me ever!!!
Don't waste your time or money

PLEASE STAY AWAY FROM THIS PLACE.....you get charged triple for crappy furniture. They don’t tell you all the hidden fees. This place will rob you dry while you think you have good furniture, it falls apart. Needless to say I’ve asked them to come and get the furniture and they refused to come and get it. I’d rather sleep on the floor than to keep paying for this crap!!!! I would recommend this store to anyone. Go to Ashley’s Furniture, or better yet shop on Walmart.com for furniture, I’m pretty sure it’s better than this crap!!!!

PLEASE STAY AWAY FROM THIS PLACE.....you get charged triple for crappy furniture. They don’t tell you all the hidden fees. This place will rob you dry while you think you have good furniture, it falls apart. Needless to say I’ve asked them to come and get the furniture and they refused to come and get it. I’d rather sleep on the floor than to keep paying for this crap!!!! I would recommend this store to anyone. Go to Ashley’s Furniture, or better yet shop on Walmart.com for furniture, I’m pretty sure it’s better than this crap!!!!

I personally had an indecent with the store manager. His phone etiquette was VERY rude. I called to inquire about my delivery since I was told someone would call me with a time window. I know the store closed at 5pm and it was 2:30pm with still no call. When speaking with CAL (Store manager) I was told my items were not even on the list to be delivery that day (contrary to what I was told the day before). I told him how this was incorrect and he proceeded to say how he would correct it. Two more hours go by and I start to get a little worried because I know from being in the store the previous day I was told that they stop deliveries at a certain time. So now it's 4:30pm (store closes at 5pm on Sundays) I call the store and ask for the associate who helped me (named Blaye) since the Manager Cal was so rude, of course Cal picks up, and says he's not here then proceed to just hang up. So then I get pissed, I then asked my boyfriend to call (since I am a female and I thought it would have been a better exchange man to man) and Cal picks up again. My boyfriend says he wants to check on a delivery, Cal asked for the name, once mine is given Cal goes, oooooh and then hangs up. My boyfriend calls two more times for the phone to be picked up and hung up once more and then no answer. At this point it's 4:45pm and I have no idea what's going on with my purchase. I hop in my car and head to the store. Once I walk in I see two gentlemen at the counter and I walk up and ask is either of you name Cal, Cal looks at me and says me. I then proceed to ask him why was his phone etiquette so rude and he immediately starts to go off saying how he has so many customers (mind you there is only two people in the store) and how no customer is better then the other. I said I never said I was better and he is still going off saying he doesn't have time for this and is now repeating the question "do you want a refund". In this process my boyfriend asked to be on the phone (on speaker) since this is a male-female exchange and also ask Cal why did he hang up on him. Cal is still yelling and states that they are having phone problem (points to the back) and says they are working on it now (I look in the back and there is no one there). In the mist of the argument I am still asking as the manager how he could be so rude and how he could argue with a customer, he never gave me an answer he just kept saying "do you want. a refund". Never in my life have I had such HORRIBLE HORRIBLE customer service. This man who calls himself a manager and no regard for normal human to human respect and defiantly doesn't deserve the position he is in. I should have know better because after reading the reviews for this store I should have stayed away. I felt so uncomfortable when speaking with him, he was so aggressive and at times I even felt scared. This is the worst store I have EVER had and I plan to NEVER go back or do any business with American Freight.

I personally had an indecent with the store manager. His phone etiquette was VERY rude. I called to inquire about my delivery since I was told someone would call me with a time window. I know the store closed at 5pm and it was 2:30pm with still no call. When speaking with CAL (Store manager) I was told my items were not even on the list to be delivery that day (contrary to what I was told the day before). I told him how this was incorrect and he proceeded to say how he would correct it. Two more hours go by and I start to get a little worried because I know from being in the store the previous day I was told that they stop deliveries at a certain time. So now it's 4:30pm (store closes at 5pm on Sundays) I call the store and ask for the associate who helped me (named Blaye) since the Manager Cal was so rude, of course Cal picks up, and says he's not here then proceed to just hang up. So then I get pissed, I then asked my boyfriend to call (since I am a female and I thought it would have been a better exchange man to man) and Cal picks up again. My boyfriend says he wants to check on a delivery, Cal asked for the name, once mine is given Cal goes, oooooh and then hangs up. My boyfriend calls two more times for the phone to be picked up and hung up once more and then no answer. At this point it's 4:45pm and I have no idea what's going on with my purchase. I hop in my car and head to the store. Once I walk in I see two gentlemen at the counter and I walk up and ask is either of you name Cal, Cal looks at me and says me. I then proceed to ask him why was his phone etiquette so rude and he immediately starts to go off saying how he has so many customers (mind you there is only two people in the store) and how no customer is better then the other. I said I never said I was better and he is still going off saying he doesn't have time for this and is now repeating the question "do you want a refund". In this process my boyfriend asked to be on the phone (on speaker) since this is a male-female exchange and also ask Cal why did he hang up on him. Cal is still yelling and states that they are having phone problem (points to the back) and says they are working on it now (I look in the back and there is no one there). In the mist of the argument I am still asking as the manager how he could be so rude and how he could argue with a customer, he never gave me an answer he just kept saying "do you want. a refund". Never in my life have I had such HORRIBLE HORRIBLE customer service. This man who calls himself a manager and no regard for normal human to human respect and defiantly doesn't deserve the position he is in. I should have know better because after reading the reviews for this store I should have stayed away. I felt so uncomfortable when speaking with him, he was so aggressive and at times I even felt scared. This is the worst store I have EVER had and I plan to NEVER go back or do any business with American Freight.