American Freight: Furniture, Mattress, and Appliance

Last year I made a purchase with this company. My furniture was supposed to have been in December 15, 2018. I was given the run around until February 2019. When the personal informed tgat tge furniture I had chosen was out of stock. After then I chose more furniture. The sales person was so unprofessional the entire time he was answering personal calls and servicing my needs and being very rude. So after 3 months I received the furniture it the three trips, because every time they came it was the wrong items. I cried for several days. Then the furniture was defective the sofa broke the next day. I called the store several more times to file a claim no-one would help me either they put me on hold or hung up in my face. Not only that they furniture has a warranty on it but they refuse to help me so I have broken furniture in my living room. And they didn't inform me of the type of loan company I was dealing with and I had 160 days to pay this off so now I'm stuck with broken furniture and a predatory loan company that I only financed 2300.00 and they are changing me 8000.00. This company and the lending process is a scam. I feel that the company and the lending facility conspires together in order to rip good paying people off. I would like help in deal with these two companies.

Last year I made a purchase with this company. My furniture was supposed to have been in December 15, 2018. I was given the run around until February 2019. When the personal informed tgat tge furniture I had chosen was out of stock. After then I chose more furniture. The sales person was so unprofessional the entire time he was answering personal calls and servicing my needs and being very rude. So after 3 months I received the furniture it the three trips, because every time they came it was the wrong items. I cried for several days. Then the furniture was defective the sofa broke the next day. I called the store several more times to file a claim no-one would help me either they put me on hold or hung up in my face. Not only that they furniture has a warranty on it but they refuse to help me so I have broken furniture in my living room. And they didn't inform me of the type of loan company I was dealing with and I had 160 days to pay this off so now I'm stuck with broken furniture and a predatory loan company that I only financed 2300.00 and they are changing me 8000.00. This company and the lending process is a scam. I feel that the company and the lending facility conspires together in order to rip good paying people off. I would like help in deal with these two companies.

We bought a chair for over $400.00 plus delivery fee. When they brought the chair to our home and set it up it sat low on the left side and when it is rocked in it makes a very loud popping sound. Also it slides on it's foundation from side to side. I am disabled and I feel as if the chair is actually breaking under me. It looks good but they brought me a broken chair. We have tried to resolve this issue with them every since January of 2019. But they will not even allow us to talk to a manager. Please help us to get our money back so we can buy a sturdy chair. Please and thank you.

We bought a chair for over $400.00 plus delivery fee. When they brought the chair to our home and set it up it sat low on the left side and when it is rocked in it makes a very loud popping sound. Also it slides on it's foundation from side to side. I am disabled and I feel as if the chair is actually breaking under me. It looks good but they brought me a broken chair. We have tried to resolve this issue with them every since January of 2019. But they will not even allow us to talk to a manager. Please help us to get our money back so we can buy a sturdy chair. Please and thank you.

I purchased the furniture on 2/20/2019. I was told it would be a few weeks till it was delivered. I stopped back in the store on 3/20/2019 to inquire about the delivery date. I was told one more week. It is now four weeks and still no furniture. Today will be 2 months and two days since ordering the furniture.

I purchased the furniture on 2/20/2019. I was told it would be a few weeks till it was delivered. I stopped back in the store on 3/20/2019 to inquire about the delivery date. I was told one more week. It is now four weeks and still no furniture. Today will be 2 months and two days since ordering the furniture.

Went in to american freight on march 4 to purchase a bed and a mattress decided to finance. Guy attending me said that the bed color I wanted would have to be placed on back order and should be delivered by April 4th 2019 I signed documents with the expectation that my items would come in 4wks after april 1st I was told that because I financed the order was not place until april 1 and it would be 4 to 8wks. I called the finance company to inform them I had not received any merchandise and that I should not be charged I was told that I would have to cancel the contract and start the process all over again, so I decided to wait. On 4/20/19 still no bed I decided that I would have the mattress at least delivered spoke to the furniture company and informed them that I would like my mattress. I spoke with the manager (no one provided a name and one person refused to provide her name) she said it could be delivered today. At around 12pm delivery company arrived and stated it was $65 for delivery none of this was conveyed when I called. The delivery company only took cash and I only had a card. I called american freight back spoke with the manager again and stated that no one informed me that there was a delivery charge she informed me it was on my receipt. I informed her that I received my receipt over a month ago that that should have been something that was reiterated to the customer to insure delivery company was played and customer could receive their merchandise. This is poor customer service communication.

Went in to american freight on march 4 to purchase a bed and a mattress decided to finance. Guy attending me said that the bed color I wanted would have to be placed on back order and should be delivered by April 4th 2019 I signed documents with the expectation that my items would come in 4wks after april 1st I was told that because I financed the order was not place until april 1 and it would be 4 to 8wks. I called the finance company to inform them I had not received any merchandise and that I should not be charged I was told that I would have to cancel the contract and start the process all over again, so I decided to wait. On 4/20/19 still no bed I decided that I would have the mattress at least delivered spoke to the furniture company and informed them that I would like my mattress. I spoke with the manager (no one provided a name and one person refused to provide her name) she said it could be delivered today. At around 12pm delivery company arrived and stated it was $65 for delivery none of this was conveyed when I called. The delivery company only took cash and I only had a card. I called american freight back spoke with the manager again and stated that no one informed me that there was a delivery charge she informed me it was on my receipt. I informed her that I received my receipt over a month ago that that should have been something that was reiterated to the customer to insure delivery company was played and customer could receive their merchandise. This is poor customer service communication.

I have made several attempts to find out about my delivery status. My delivery was scheduled for last Sunday and I received a call Saturday confirming my delivery for Saturday NOT Sunday, however was told they didn’t have all the pieces to my furniture. I already made arrangements to be available for Sunday. I called several times throughout the week and no one could give me an answer and everyone said they would follow up and call me back but didn’t. I had to call daily sometimes more than once as when I’ve been put on hold no one came back to the line. I want to cancel everything and want my money back for the down payment. The only thing iI received was an email from the finance company for an upcoming payment! How can I be charged for something I never received OR can’t get an update or call back from anyone not even management.

I have made several attempts to find out about my delivery status. My delivery was scheduled for last Sunday and I received a call Saturday confirming my delivery for Saturday NOT Sunday, however was told they didn’t have all the pieces to my furniture. I already made arrangements to be available for Sunday. I called several times throughout the week and no one could give me an answer and everyone said they would follow up and call me back but didn’t. I had to call daily sometimes more than once as when I’ve been put on hold no one came back to the line. I want to cancel everything and want my money back for the down payment. The only thing iI received was an email from the finance company for an upcoming payment! How can I be charged for something I never received OR can’t get an update or call back from anyone not even management.

Purchased recliner in Nov 2018 and it was delivered in December 2018. I paid cash for our furniture. Day the recliner was delivered, it was damaged. It had 2 small holes in it and I immediately called, reported it, and sent pictures of it to Jesus who is in charge of American Freight Furniture in ***, Tx. He unformed me they would replace it. I have been waiting months for this replacement. I have made a trip back to the store, he said when it came in, he would replace it. March I call, Jesus informed me he had gotten on in, but had to give it to a paying customer. I said excuse me, I paid cash for mine and waited over a month for the furniture to come and when it did, it was defective. I am still waiting on the replacement. I have spoken to Leslie several times requesting this be taken care of. On April 10, 2019 Leslie informs me there are in stock and I would have to pay another $100 for delivery. I told her I had already paid for delivery and it was delivered defective which was not my fault. I called The corporate office who informed me, it would be taken care of. Jesus called and said they would deliver my recliner April 11, 2019. On 4/11/2019 @ 3 PM, I called to find out how late they deliver. Jesus informed me he was delivering it personally that evening when he got off work 8PM as he couldn't pay someone to deliver it. As you can read it is now 4/12/2019 @ 12:03 AM and the recliner was never delivered. No phone call either to say he wasn't coming. I will again call corporate office. If isn't resolved immediately, I am left no choice but to file legal proceedings as I feel I am being completely ripped off.

AMERICAN FREIGHT FURNITURE sells inferior furniture that does not last and they do not back their product. WARNING do not buy their sofa and love seat sets. The cushions sag within a year and will cause back and hip problems. Customer service is horrible. Manufacturers don't stand behind their product.

Purchased recliner in Nov 2018 and it was delivered in December 2018. I paid cash for our furniture. Day the recliner was delivered, it was damaged. It had 2 small holes in it and I immediately called, reported it, and sent pictures of it to Jesus who is in charge of American Freight Furniture in ***, Tx. He unformed me they would replace it. I have been waiting months for this replacement. I have made a trip back to the store, he said when it came in, he would replace it. March I call, Jesus informed me he had gotten on in, but had to give it to a paying customer. I said excuse me, I paid cash for mine and waited over a month for the furniture to come and when it did, it was defective. I am still waiting on the replacement. I have spoken to Leslie several times requesting this be taken care of. On April 10, 2019 Leslie informs me there are in stock and I would have to pay another $100 for delivery. I told her I had already paid for delivery and it was delivered defective which was not my fault. I called The corporate office who informed me, it would be taken care of. Jesus called and said they would deliver my recliner April 11, 2019. On 4/11/2019 @ 3 PM, I called to find out how late they deliver. Jesus informed me he was delivering it personally that evening when he got off work 8PM as he couldn't pay someone to deliver it. As you can read it is now 4/12/2019 @ 12:03 AM and the recliner was never delivered. No phone call either to say he wasn't coming. I will again call corporate office. If isn't resolved immediately, I am left no choice but to file legal proceedings as I feel I am being completely ripped off.

AMERICAN FREIGHT FURNITURE sells inferior furniture that does not last and they do not back their product. WARNING do not buy their sofa and love seat sets. The cushions sag within a year and will cause back and hip problems. Customer service is horrible. Manufacturers don't stand behind their product.

Will never buy furniture here again nor would I recommend it to anyone. I ordered new couches here for my new home 3 MONTHS IN ADVANCE. Delivery date comes and I get a call stating that they don’t have the loveseat that I ordered -_-. Why wait until the DAY OF DELIVERY to tell me? I drive to store to try to figure something out and I’m given a smaller chair in replace of the sofa I ordered and no refund. Fast forward. 2 weeks later I noticed the couch dips in the middle when you sit on it. I file a claim like I was told to and was told that I would receive a response within 30 days. Here we are almost 2 months later and still no response. I called the store and was told I would receive a call back and never did, Called again and was told “all sales are final. I clearly will have to take this higher up.

Will never buy furniture here again nor would I recommend it to anyone. I ordered new couches here for my new home 3 MONTHS IN ADVANCE. Delivery date comes and I get a call stating that they don’t have the loveseat that I ordered -_-. Why wait until the DAY OF DELIVERY to tell me? I drive to store to try to figure something out and I’m given a smaller chair in replace of the sofa I ordered and no refund. Fast forward. 2 weeks later I noticed the couch dips in the middle when you sit on it. I file a claim like I was told to and was told that I would receive a response within 30 days. Here we are almost 2 months later and still no response. I called the store and was told I would receive a call back and never did, Called again and was told “all sales are final. I clearly will have to take this higher up.

They assured me no credit was needed, and that credit would not be pulled by the company they financed through. I told them I wasn’t even sure if I was going to use them they said just do the app in case I decided to that it would effect my credit. I took forever to do the application because I READ everything and no where even on the app does it say they’re going to pull.. NEVER agreed to have my credit pulled and guess what happened?! My credit was pulled found out the day I was headed back to the store to pick out the couch, bed, and table. I went right back home, shady right off the bat.

They assured me no credit was needed, and that credit would not be pulled by the company they financed through. I told them I wasn’t even sure if I was going to use them they said just do the app in case I decided to that it would effect my credit. I took forever to do the application because I READ everything and no where even on the app does it say they’re going to pull.. NEVER agreed to have my credit pulled and guess what happened?! My credit was pulled found out the day I was headed back to the store to pick out the couch, bed, and table. I went right back home, shady right off the bat.

My springs in my mattress are popping and the bed is sinking which is giving me pain in my back. When we sit on our bed we sink because of the springs. I have emailed them twice on what to do and I never got a phone call or a email about it. I was told that there was a warranty but when something happens nobody wants to bother. I still have my receipt.

My springs in my mattress are popping and the bed is sinking which is giving me pain in my back. When we sit on our bed we sink because of the springs. I have emailed them twice on what to do and I never got a phone call or a email about it. I was told that there was a warranty but when something happens nobody wants to bother. I still have my receipt.