American Freight: Furniture, Mattress, and Appliance

They gave me a damaged sofa, I paid over $900 after 2 weeks I noticed there was something wrong. I contacted the store who gave me the contact to the general manager spoke to him sent pictures and nothing. Now I have to go spend money on new sofas after only having these for 5 months. Horrible customer service
They sell damaged merchandise.

They gave me a damaged sofa, I paid over $900 after 2 weeks I noticed there was something wrong. I contacted the store who gave me the contact to the general manager spoke to him sent pictures and nothing. Now I have to go spend money on new sofas after only having these for 5 months. Horrible customer service
They sell damaged merchandise.

Was interested in purchasing a King size bedroom set and placed a $50 hold on the bedroom set. However, my wife decided against what I chose. So I went back to the store the next day to cancel the hold and was advised that I would just lose the $50 I put down to hold the set. I never left with anything at all. Here it is 3 months (February) later and I have been harassed about not paying a balance on a set I never got and now is reporting on my credit report as a charge off. This needs to be removed from my credit report immediately and my next step is my lawyers office. I wish to have nothing to do with this piece of crap company and their horrible customer service.

Was interested in purchasing a King size bedroom set and placed a $50 hold on the bedroom set. However, my wife decided against what I chose. So I went back to the store the next day to cancel the hold and was advised that I would just lose the $50 I put down to hold the set. I never left with anything at all. Here it is 3 months (February) later and I have been harassed about not paying a balance on a set I never got and now is reporting on my credit report as a charge off. This needs to be removed from my credit report immediately and my next step is my lawyers office. I wish to have nothing to do with this piece of crap company and their horrible customer service.

For some reason it wont let me go to the store in ***, In. But that store is the worse. Dont buy anything from there. I went in the store on december 21,2018 and picked out a bedroom set. Ryan the manager of the store took my order. He told me they didnt have any in stock. But the truck was in the back and there should be 3 on there. He asked me when did I want it. I said before christmas. They brought me a set on christmas eve at about 630 pm. They started carrying up the stairs. I asked them is this a cherry wood set? They said yes. Kept unloading the truck.I took a knife and cut open the smallest box. The wrong set. I told them. They asked if they could leave it because it was christmas eve. They said they would switch it out the day after christmas.I thought they wanted to get home to there families and I said yes. Well the day after christmas I never heard from them. So I went up to the store at 1pm. They told me some more lies. They didnt have in the set I picked.I told Ryan they could come and pick it up. Never heard from them. I had to put a stop payment on my account. The finance company was calling me 4 to 5 times a day. They said I had to work somethin out with them. They told me since the furniture was in my possession I was responsible. I refuse to pay for somethin I didnt want.I kept calling that store and they kept telling me more lies. This furniture sat in my livingroom. From december 24, 2018 till february 19,2019 in the boxes. The finance company kept calling ryan in that store and he finally admitted. They brought me the wrong stuff. The worse and a learning experience of my LIFE...

For some reason it wont let me go to the store in ***, In. But that store is the worse. Dont buy anything from there. I went in the store on december 21,2018 and picked out a bedroom set. Ryan the manager of the store took my order. He told me they didnt have any in stock. But the truck was in the back and there should be 3 on there. He asked me when did I want it. I said before christmas. They brought me a set on christmas eve at about 630 pm. They started carrying up the stairs. I asked them is this a cherry wood set? They said yes. Kept unloading the truck.I took a knife and cut open the smallest box. The wrong set. I told them. They asked if they could leave it because it was christmas eve. They said they would switch it out the day after christmas.I thought they wanted to get home to there families and I said yes. Well the day after christmas I never heard from them. So I went up to the store at 1pm. They told me some more lies. They didnt have in the set I picked.I told Ryan they could come and pick it up. Never heard from them. I had to put a stop payment on my account. The finance company was calling me 4 to 5 times a day. They said I had to work somethin out with them. They told me since the furniture was in my possession I was responsible. I refuse to pay for somethin I didnt want.I kept calling that store and they kept telling me more lies. This furniture sat in my livingroom. From december 24, 2018 till february 19,2019 in the boxes. The finance company kept calling ryan in that store and he finally admitted. They brought me the wrong stuff. The worse and a learning experience of my LIFE...

On 10/18/18, My husband, and I initiated a layaway for a Jamison Bedding Platinum mattress set for a total of 1077.84. After timely and good faith payments, we returned to the store on 2/17/19 to pay the $77.84 balance and to take possession of the mattress set. It was at that time, that the employee informed us that they did not have, nor had they had that mattress set when we opened the layaway. We looked at other mattresses, hoping to find a substitution, but were unable to find anything to meet our satisfaction. At that time, we requested a refund. The employee refused, citing company policy was
to issue a store credit. We informed the employee that our receipt plainly states that if the merchandise
was not available, we were entitled to a full refund. He still refused and gave us the name and phone number of the regional manager, which I promptly called and left a voicemail. I received no response. I also filed a complaint on the company's website. At this point the company has our $1000.00 and has refused to give a refund even though they don't have the merchandise we purchased.

On 10/18/18, My husband, and I initiated a layaway for a Jamison Bedding Platinum mattress set for a total of 1077.84. After timely and good faith payments, we returned to the store on 2/17/19 to pay the $77.84 balance and to take possession of the mattress set. It was at that time, that the employee informed us that they did not have, nor had they had that mattress set when we opened the layaway. We looked at other mattresses, hoping to find a substitution, but were unable to find anything to meet our satisfaction. At that time, we requested a refund. The employee refused, citing company policy was
to issue a store credit. We informed the employee that our receipt plainly states that if the merchandise
was not available, we were entitled to a full refund. He still refused and gave us the name and phone number of the regional manager, which I promptly called and left a voicemail. I received no response. I also filed a complaint on the company's website. At this point the company has our $1000.00 and has refused to give a refund even though they don't have the merchandise we purchased.

I went into the Rome location on 2/10/19. The salesperson was friendly and professionals. I purchased a mattress, loveseat and 2 recliners. I was told that the recliners weren't in stock but could be transferred from their Chattanooga location by 2/15/09. I agreed to pay for the items that day but pick everything up together when the recliners arrived. On 2/15/19, I was informed that the recliners were sold by the Chattanooga location and weren't available to be transferred but that they could get them in by 2/18/19. I went to the store on 2/16//19 to pick up the loveseat and mattress and also purchased a dining room set as the same salesperson told me that had a truck coming in on 2/18/19 at 10:00 am that had 3 of the dining room sets on it along with my recliners. I called them today, 2/18/19, and have been informed that none of my items are there for pick up. At this point, they can't, or won't, tell me when my items will arrive. This has not been the best experience in the world and I will NOT recommend this store to anyone.

I went into the Rome location on 2/10/19. The salesperson was friendly and professionals. I purchased a mattress, loveseat and 2 recliners. I was told that the recliners weren't in stock but could be transferred from their Chattanooga location by 2/15/09. I agreed to pay for the items that day but pick everything up together when the recliners arrived. On 2/15/19, I was informed that the recliners were sold by the Chattanooga location and weren't available to be transferred but that they could get them in by 2/18/19. I went to the store on 2/16//19 to pick up the loveseat and mattress and also purchased a dining room set as the same salesperson told me that had a truck coming in on 2/18/19 at 10:00 am that had 3 of the dining room sets on it along with my recliners. I called them today, 2/18/19, and have been informed that none of my items are there for pick up. At this point, they can't, or won't, tell me when my items will arrive. This has not been the best experience in the world and I will NOT recommend this store to anyone.

In April 2018, I put a dinette set on layaway. The policy states the consumer has 24 months to pay off the balance. Every month American Freight sends out a payment reminder. I went in February 10, 2019 to pay half of my remaining balance. They informed me that they no longer have the dinette set... my order had been cancelled 3 months prior. In November and December I made payments and neither time did the associates inform me of this.no call, no text, no email, no postal mail. In January 2019 they never sent a reminder text and therefore a payment had not been made. Their contract states IF the account is up to date they will refund your money. It does not state they can cancel your layaway at any time. It’s layaway.... an item set aside until I pay it off. They refused to refund my money because I hadn’t made a payment in January, yet they had over $700 of my money tied up in a product that did not exist. They said I could have a store credit, but they didn’t have anything in stock that would seat 8 people. So I had to settle for a couch I didn’t need so I wouldn’t lose $700+ .

In April 2018, I put a dinette set on layaway. The policy states the consumer has 24 months to pay off the balance. Every month American Freight sends out a payment reminder. I went in February 10, 2019 to pay half of my remaining balance. They informed me that they no longer have the dinette set... my order had been cancelled 3 months prior. In November and December I made payments and neither time did the associates inform me of this.no call, no text, no email, no postal mail. In January 2019 they never sent a reminder text and therefore a payment had not been made. Their contract states IF the account is up to date they will refund your money. It does not state they can cancel your layaway at any time. It’s layaway.... an item set aside until I pay it off. They refused to refund my money because I hadn’t made a payment in January, yet they had over $700 of my money tied up in a product that did not exist. They said I could have a store credit, but they didn’t have anything in stock that would seat 8 people. So I had to settle for a couch I didn’t need so I wouldn’t lose $700+ .

I was sold s child's bed and it had a million pieces to it.I was to.d by the manager the furniture was made to give if a child jumps in the bed. I'm sure he meant it was poor quality and wouldn't las . I will never buy anything else from this company.if you want a non quality piece then this is the company for you! Furniture is an investment! We are back to square one finding my niece a nice bed. This bed right now is on the floor due to The cheap quality but not a cheap price! I will not buy nothing else from this company! I went to the hwy64 location! Never again!

I was sold s child's bed and it had a million pieces to it.I was to.d by the manager the furniture was made to give if a child jumps in the bed. I'm sure he meant it was poor quality and wouldn't las . I will never buy anything else from this company.if you want a non quality piece then this is the company for you! Furniture is an investment! We are back to square one finding my niece a nice bed. This bed right now is on the floor due to The cheap quality but not a cheap price! I will not buy nothing else from this company! I went to the hwy64 location! Never again!

They do not honor anything they say, the salesman Jack is rude, yells at customers of they ask to many questions, and is just all out rude. I have never been in a store with such rudeness. This is in the *** store on Furniture Row

They do not honor anything they say, the salesman Jack is rude, yells at customers of they ask to many questions, and is just all out rude. I have never been in a store with such rudeness. This is in the *** store on Furniture Row

I bought two rocker recliner loveseats March 2018. Payed cash money, bought the warranty. Tried to file a claim due to problem with them both but the warranty isn’t effective for the first year, the store is responsible for the first year. Called and talked to Ron weeks ago and nothing has been done. I am going to buy furniture this month but will be looking for a different store to buy from! Very dissatisfied with the customer service and Ron!!

I bought two rocker recliner loveseats March 2018. Payed cash money, bought the warranty. Tried to file a claim due to problem with them both but the warranty isn’t effective for the first year, the store is responsible for the first year. Called and talked to Ron weeks ago and nothing has been done. I am going to buy furniture this month but will be looking for a different store to buy from! Very dissatisfied with the customer service and Ron!!

While the gentlemen I talked to was polite, he was unable to resolve my issue or provide any sort of solution outside of “I’m sorry”. Purchased a 1,200 couch and love seat set a month ago. I was informed that while American Freight does offer “rip and tear repair” I was never offered the option to buy this, and because it was caused by my animal I can’t pay to have it repaired/replaced. It’s a lid to a center console. So basically even though the service is offered, it’s only to certain people under specific circumstances. For the amount of money I paid this is unacceptable and I will not be making any future purchases from this business.

While the gentlemen I talked to was polite, he was unable to resolve my issue or provide any sort of solution outside of “I’m sorry”. Purchased a 1,200 couch and love seat set a month ago. I was informed that while American Freight does offer “rip and tear repair” I was never offered the option to buy this, and because it was caused by my animal I can’t pay to have it repaired/replaced. It’s a lid to a center console. So basically even though the service is offered, it’s only to certain people under specific circumstances. For the amount of money I paid this is unacceptable and I will not be making any future purchases from this business.