American Freight: Furniture, Mattress, and Appliance

Horrible!!! My sectional I purchased from them for over $1000 didnt last two years! The springs calapsed and so did the cushions. Stay away from them. Their furniture is very poorly made.

Horrible!!! My sectional I purchased from them for over $1000 didnt last two years! The springs calapsed and so did the cushions. Stay away from them. Their furniture is very poorly made.

I ordered furniture 8/17/18. I was told 1 I would not pay for furniture until it was picked up. They would have it available 9/7/12018. My furniture was not available and I never picked it up. They charged my card 9/18/2018. I did speak to someone who refunded that payment back. But did not refund my inital payment of 54.00 back to me as of yet. She assured me that I could cancel the order and would no longer be charged. I have copies of the screenshots from that online message exchange. They added the full amount to my credit report and have been calling my phone leaving vm and text messages for furniture I never got. After they told me everything was cancelled. I talked to someone in october and I threaten going to Revdex.com and they said they git a supervisor involved who would see the account closed. Im still getting calls telling me I have to pay for sonething I never got. Id like them to stop calling and remove the open account from my credit report immediately. If I can get my refund of 54.00 that I paid when I first went in there that would be great too.

I went into the Dallas location and purchased a queen bed on Oct. 20 from a gentleman named (Cedric). After paying in full that day I was told “it was not in stock and it would take 2 weeks to come in”. Not once has the Dallas location reached out to me l’ve had to continually call them. The first person I talked to told me it would be in Monday of last week or this Monday(which has passed). Then I talked to another guy last week, on the phone trying to see if my queen bed would be here this Monday he said they could deliver it on Thursday which is Thanksgiving and I told him that wouldn’t work for me. He said “I’ll call you back and see what we could do”, but never did. So I called back and I talked to another person who then told me that the bed hadn’t even come in....I’ve talked to three different people including someone at the Grand Prairie location who was also unhelpful (Teresa). Yesterday when talking to Teresa I was told that they would upgrade my bed to one that was in stock and it would be delivered the same day and here it is a day later and I still don’t have a bed.

I ordered furniture 8/17/18. I was told 1 I would not pay for furniture until it was picked up. They would have it available 9/7/12018. My furniture was not available and I never picked it up. They charged my card 9/18/2018. I did speak to someone who refunded that payment back. But did not refund my inital payment of 54.00 back to me as of yet. She assured me that I could cancel the order and would no longer be charged. I have copies of the screenshots from that online message exchange. They added the full amount to my credit report and have been calling my phone leaving vm and text messages for furniture I never got. After they told me everything was cancelled. I talked to someone in october and I threaten going to Revdex.com and they said they git a supervisor involved who would see the account closed. Im still getting calls telling me I have to pay for sonething I never got. Id like them to stop calling and remove the open account from my credit report immediately. If I can get my refund of 54.00 that I paid when I first went in there that would be great too.

I went into the Dallas location and purchased a queen bed on Oct. 20 from a gentleman named (Cedric). After paying in full that day I was told “it was not in stock and it would take 2 weeks to come in”. Not once has the Dallas location reached out to me l’ve had to continually call them. The first person I talked to told me it would be in Monday of last week or this Monday(which has passed). Then I talked to another guy last week, on the phone trying to see if my queen bed would be here this Monday he said they could deliver it on Thursday which is Thanksgiving and I told him that wouldn’t work for me. He said “I’ll call you back and see what we could do”, but never did. So I called back and I talked to another person who then told me that the bed hadn’t even come in....I’ve talked to three different people including someone at the Grand Prairie location who was also unhelpful (Teresa). Yesterday when talking to Teresa I was told that they would upgrade my bed to one that was in stock and it would be delivered the same day and here it is a day later and I still don’t have a bed.

I ordered a queen bed and received a king size frame, queen mattress set and full size frame spanners. How?!

I ordered a queen bed and received a king size frame, queen mattress set and full size frame spanners. How?!

I bought a dining room table, 4 chairs, three end tables, two full size couches and a rocker reclining. I also purchased a five year warranty. Three of the kitchen chairs have had to be repaired. Plus, one of the couches frame has broken and cannot be reclined. Called the store several times just to be redirected to insurance claims at Guardian. After pictures and written statement I was told ... Sorry we only cover cosmetic issues.
Called store back again just to be told... Sorry over a year. I spent a lot of money there just to have things fall apart, have the extra insurance I was charged and paid for turn me away and the store to tell me... Sorry can't help you

I bought a dining room table, 4 chairs, three end tables, two full size couches and a rocker reclining. I also purchased a five year warranty. Three of the kitchen chairs have had to be repaired. Plus, one of the couches frame has broken and cannot be reclined. Called the store several times just to be redirected to insurance claims at Guardian. After pictures and written statement I was told ... Sorry we only cover cosmetic issues.
Called store back again just to be told... Sorry over a year. I spent a lot of money there just to have things fall apart, have the extra insurance I was charged and paid for turn me away and the store to tell me... Sorry can't help you

I purchased a bedroom suite with 2 night stands, when I purchased it the sales clerk told me that they only had one in so he had to order the second one and when it came in, I just had to come and pick it up. I gave them 2 weeks, I called to see was it in, the first person that I talked to looked it up and told me that it hadn’t came in. He told me that it should be in later that week when the truck came. I called that Saturday and they told me a different story, that it was delivered to me. I told them that they didn’t have it in stock when I purchased it and I haven’t been able to resolve this issue. The salesman knew that he didn’t have it but he said that they had to follow procedures. I want what I paid for or I want my money back.

I purchased a bedroom suite with 2 night stands, when I purchased it the sales clerk told me that they only had one in so he had to order the second one and when it came in, I just had to come and pick it up. I gave them 2 weeks, I called to see was it in, the first person that I talked to looked it up and told me that it hadn’t came in. He told me that it should be in later that week when the truck came. I called that Saturday and they told me a different story, that it was delivered to me. I told them that they didn’t have it in stock when I purchased it and I haven’t been able to resolve this issue. The salesman knew that he didn’t have it but he said that they had to follow procedures. I want what I paid for or I want my money back.

I filed a claim on furniture purchased from this location. The employees at the store were unprofessional, especially the lady working. There was a gentleman that wasn’t usually at this location that remained courteous throughout the entire experience. They made it impossible to get another couch except the one I originally purchased, which broke within 5 months. I was told I had a $999 credit. I was also told I had a credit of $200 for a warranty I paid for (I didn’t even realize I had). When I wanted to purchase a more expensive couch and pay the difference they told me I could but I HAD to also pay for another $200 warranty! I told them I didn’t want it, I wasn’t paying an additional $300 all together. They also had an ottoman in the set and the store made signs that said “included” in the 3 piece sectional. When I asked about it they said it was an additional cost? I said then why does it say “included”? She quickly removed the sign. I asked for my money and the said no. I could use the credi for something else? I spent over $3000 dollars there, I just need a couch, specifically one that won’t fall apart so quickly. I asked for the number for corporate and was given the “Regional managers” number. Unfortunately I heard them make several calls to her and she seemed to not care to help as much as the employees in the store. I just want another couch, not pay for a warranty, I didn’t know I had. If this isn’t possible then I’d like a full refund. I don’t want another couch like I had because of the quality. They need someone to show them how to run a business, be professional and also honest.

I filed a claim on furniture purchased from this location. The employees at the store were unprofessional, especially the lady working. There was a gentleman that wasn’t usually at this location that remained courteous throughout the entire experience. They made it impossible to get another couch except the one I originally purchased, which broke within 5 months. I was told I had a $999 credit. I was also told I had a credit of $200 for a warranty I paid for (I didn’t even realize I had). When I wanted to purchase a more expensive couch and pay the difference they told me I could but I HAD to also pay for another $200 warranty! I told them I didn’t want it, I wasn’t paying an additional $300 all together. They also had an ottoman in the set and the store made signs that said “included” in the 3 piece sectional. When I asked about it they said it was an additional cost? I said then why does it say “included”? She quickly removed the sign. I asked for my money and the said no. I could use the credi for something else? I spent over $3000 dollars there, I just need a couch, specifically one that won’t fall apart so quickly. I asked for the number for corporate and was given the “Regional managers” number. Unfortunately I heard them make several calls to her and she seemed to not care to help as much as the employees in the store. I just want another couch, not pay for a warranty, I didn’t know I had. If this isn’t possible then I’d like a full refund. I don’t want another couch like I had because of the quality. They need someone to show them how to run a business, be professional and also honest.

I purchased furniture on April 21, 2018 for a credit of $1000.00. I picked the furniture out and it all came to $1048.00. I paid 48.00 + tax, which equaled to 53.50. After the transaction, I was given a copy of the so-called contract which stated all I owe was $1000.00 . Now 6 payments later of 1,132.32 paid, I am still paying off one thousand dollars off for furniture. ,I called and sent two emails one month ago and never got a call back or email. I finally talked to one of the Reps in Oct. 31, 2018 (today) and she stated; "that she sorry for the misunderstanding and told me she would send me a copy of the contract they have, but I don't: then proceeded to tell me my pay off date was back in May, 2018" I was never told about any pay off date. I was never told that after that date the payments are stretched another $1000. 00 and according to the Rep: I still owe 1600.00 which is not right,I have pleaded and tried to tell them that if I had know the payments were going to doubled, I would have never bought the cheap furniture in the first place. Two weeks after the purchase, The sectional is used, it had crumbs in the folds. The dresser drawers don't close very well, you have to slam them shut. never got the rails or night stand that was supposed to be replaced, because the set I wanted wasn't in stock. I not happy with no avail. I am stopping all payments til this matter is settled. I pay 188.72 per month..Whats bad is now I see their site has info about a pay off date..I think its too late for me.

On Saturday October 27, 2018 we visited American Freight to make a furniture purchase I schedule delivery for the next day Sunday. I paid for all of my furniture in full and was told that delivery would cost $89.00 in cash to given to the delivery guys. On Sunday I paid the delivery guys and they tried getting my furniture into the house and it turns out that the furniture did not fit I was then told I would have go back to American Freight and select furniture that would fit the delivery guys measured the entrance and assured me that the next furniture I select would fit into the home. The following day Monday I went to American Freight and was showed the furniture I was able to select from so I selected from the selection that I was shown and told that would fit through the entrance. On Tuesday the delivery guys arrived and I was charged a second fee for the delivery of $79.00 in cash however the furniture did not fit through the entrance I told the delivery guys the furniture was selected from the measurement they took in which they said their measurements were off and I was advised to select different furniture I then went to American Freight and requested a refund I was only refunded the cost of the furniture, I ask for a refund for the delivery charges and was told no I informed them that their measurements were off I was told that cannot refund delivery chargers but I told them I did not receive any items.

I purchased furniture on April 21, 2018 for a credit of $1000.00. I picked the furniture out and it all came to $1048.00. I paid 48.00 + tax, which equaled to 53.50. After the transaction, I was given a copy of the so-called contract which stated all I owe was $1000.00 . Now 6 payments later of 1,132.32 paid, I am still paying off one thousand dollars off for furniture. ,I called and sent two emails one month ago and never got a call back or email. I finally talked to one of the Reps in Oct. 31, 2018 (today) and she stated; "that she sorry for the misunderstanding and told me she would send me a copy of the contract they have, but I don't: then proceeded to tell me my pay off date was back in May, 2018" I was never told about any pay off date. I was never told that after that date the payments are stretched another $1000. 00 and according to the Rep: I still owe 1600.00 which is not right,I have pleaded and tried to tell them that if I had know the payments were going to doubled, I would have never bought the cheap furniture in the first place. Two weeks after the purchase, The sectional is used, it had crumbs in the folds. The dresser drawers don't close very well, you have to slam them shut. never got the rails or night stand that was supposed to be replaced, because the set I wanted wasn't in stock. I not happy with no avail. I am stopping all payments til this matter is settled. I pay 188.72 per month..Whats bad is now I see their site has info about a pay off date..I think its too late for me.

On Saturday October 27, 2018 we visited American Freight to make a furniture purchase I schedule delivery for the next day Sunday. I paid for all of my furniture in full and was told that delivery would cost $89.00 in cash to given to the delivery guys. On Sunday I paid the delivery guys and they tried getting my furniture into the house and it turns out that the furniture did not fit I was then told I would have go back to American Freight and select furniture that would fit the delivery guys measured the entrance and assured me that the next furniture I select would fit into the home. The following day Monday I went to American Freight and was showed the furniture I was able to select from so I selected from the selection that I was shown and told that would fit through the entrance. On Tuesday the delivery guys arrived and I was charged a second fee for the delivery of $79.00 in cash however the furniture did not fit through the entrance I told the delivery guys the furniture was selected from the measurement they took in which they said their measurements were off and I was advised to select different furniture I then went to American Freight and requested a refund I was only refunded the cost of the furniture, I ask for a refund for the delivery charges and was told no I informed them that their measurements were off I was told that cannot refund delivery chargers but I told them I did not receive any items.

I went in and paid cash for two queen and one kind bedroom suits, kitchen table and chairs, and a living room set. Not only did “someone” disclose my personal purchase information, leaving my children and I in danger, but I was not notified prior to paying that the couch, kitchen table and chairs were on back order until AFTER I paid. Then one of the dressers delivered was damaged, and here it is almost TWO months later and I still don’t have my couch or kitchen table and chairs and they still haven’t replaced my dresser. I have received three phone calls of information saying they would deliever on such date and the never called or showed up.

I went in and paid cash for two queen and one kind bedroom suits, kitchen table and chairs, and a living room set. Not only did “someone” disclose my personal purchase information, leaving my children and I in danger, but I was not notified prior to paying that the couch, kitchen table and chairs were on back order until AFTER I paid. Then one of the dressers delivered was damaged, and here it is almost TWO months later and I still don’t have my couch or kitchen table and chairs and they still haven’t replaced my dresser. I have received three phone calls of information saying they would deliever on such date and the never called or showed up.