American Freight: Furniture, Mattress, and Appliance

I put in layaway a Versailles Mattress (king size) around December or earlier not sure. I made the final payment on March 20, 2018 and they told me it will take up to 4 weeks to get the product. I waited almost 5 weeks and never got a call from them so I went to the store to see what the problem was. When I got there, I told them I had been waiting on my mattress that was paid for weeks ago. The crew went searching for mattress and could not find it so I waited around and finally the manager got involved and said that she told the crew that the mattress was no longer available. She said she could offer me a better one at same price, I asked her to refund my money she said it will take weeks to get a refund. So I took her up on the offer, which was a Sea Glass Plush Mattress. We took the mattress home and about a week later sleeping on it, I notice that the mattress begin puckering or where we lay at, it did not go back to its shape. So I called the store back to complain and they told me email their store; ***. So that's what I did but got no response from them. So I reached out to cooperate office and he told me that he needed pictures of bed so he can submit it to ***. I provided pictures to him and to this very day I have been waiting for the response. I forgot to mention the mattress suppose to have 10 yr warranty.

I put in layaway a Versailles Mattress (king size) around December or earlier not sure. I made the final payment on March 20, 2018 and they told me it will take up to 4 weeks to get the product. I waited almost 5 weeks and never got a call from them so I went to the store to see what the problem was. When I got there, I told them I had been waiting on my mattress that was paid for weeks ago. The crew went searching for mattress and could not find it so I waited around and finally the manager got involved and said that she told the crew that the mattress was no longer available. She said she could offer me a better one at same price, I asked her to refund my money she said it will take weeks to get a refund. So I took her up on the offer, which was a Sea Glass Plush Mattress. We took the mattress home and about a week later sleeping on it, I notice that the mattress begin puckering or where we lay at, it did not go back to its shape. So I called the store back to complain and they told me email their store; ***. So that's what I did but got no response from them. So I reached out to cooperate office and he told me that he needed pictures of bed so he can submit it to ***. I provided pictures to him and to this very day I have been waiting for the response. I forgot to mention the mattress suppose to have 10 yr warranty.

MOTHER PURCHASED MATTRESS AND SPLIT BOX SPRING SET FROM AMERICAN Freight Furniture and did not received items specifically purchased.
called manger and manger stated he would provide items that my mother purchase on 07/10/2018 Have not received items and still getting the run around.

MOTHER PURCHASED MATTRESS AND SPLIT BOX SPRING SET FROM AMERICAN Freight Furniture and did not received items specifically purchased.
called manger and manger stated he would provide items that my mother purchase on 07/10/2018 Have not received items and still getting the run around.

THIS PLACE HAS BED BUGS!!! YES BED BUGS. They just sold a mattress to my son and his GF. $800 for mattress and box spring. They got it home to the newly remodeled house and 2 days later they were bitten no less than 100 times by bed bugs. We found them in and on the mattress and box spring that morning. They are disgusting. They called the store and the store said to bad so sad, we have your money there is nothing we will do. DON"T buy anything from these crooks. They just would like to change out the mattress and box spring for something new. The store will not do it. They spent money to stay in a hotel when they had the house sprayed, they did not get any bites for a week. They purchased one of these mattress protectors to keep the bugs in, sprayed again. Stayed there one more night, They were bit up again when they woke up. My hope is we can somehow get them out of the house. DON'T buy anything from this dirty nasty place. I have been told, what places like this do, is buy used mattress and repackage them as new. That is the only way this mattress could have gotten bed bugs unless it got them from their store... If that is the case, every piece of furniture in the store would have bed bugs in it. DO YOU want to take that chance? PLEASE share this post so people won't spread BED BUGS to everyone in TOPEKA.

THIS PLACE HAS BED BUGS!!! YES BED BUGS. They just sold a mattress to my son and his GF. $800 for mattress and box spring. They got it home to the newly remodeled house and 2 days later they were bitten no less than 100 times by bed bugs. We found them in and on the mattress and box spring that morning. They are disgusting. They called the store and the store said to bad so sad, we have your money there is nothing we will do. DON"T buy anything from these crooks. They just would like to change out the mattress and box spring for something new. The store will not do it. They spent money to stay in a hotel when they had the house sprayed, they did not get any bites for a week. They purchased one of these mattress protectors to keep the bugs in, sprayed again. Stayed there one more night, They were bit up again when they woke up. My hope is we can somehow get them out of the house. DON'T buy anything from this dirty nasty place. I have been told, what places like this do, is buy used mattress and repackage them as new. That is the only way this mattress could have gotten bed bugs unless it got them from their store... If that is the case, every piece of furniture in the store would have bed bugs in it. DO YOU want to take that chance? PLEASE share this post so people won't spread BED BUGS to everyone in TOPEKA.

Before purchasing I was told I could have my items delivered for "no extra" but I would have to wait a week or two for the items to come into the store, as they only had the floor model of my couch, and did not have the recliner. I was told 2-3 weeks and my items would be in-store. After paying I was asked if I would like to have the items delivered or if I would pick them up, I said delivered and the same associate who had said "no extra" informed me that they use a contractor company who charges $109.00 to charge to my home zip code. I argued that she had promised "no extra" and she said "well, yeah, no extra from US." She refused to refund my money, pointing at a point on the receipt which stated ALL SALES ARE FINAL.
Frustrated and angry, but with two children in tow, I left the store, hoping to find a friend to help me with pickup for less than $109, and waited for American Freight to call about my furniture being in stock.
I did not receive a call for some time, called the store a few times only to be told "back ordered" and then my friend with the truck went in the hospital, and I stopped calling since I had no way to pick up my furniture.
Called the store today, only to be told that "according to our system you have already received your furniture." Placed on hold for an extensive amount of time, eventually another person came on the phone who said the same thing, placed me on hold for another 10-15 minutes and has not yet come back to the phone. I do not have my furniture, I can only assume at this point that an employee decided to take advantage of the situation and help themselves to a free living room set that I have already paid $750.00 for...I already felt taken advantage of by the woman who sold me the pieces, but now this is outright theft.

Before purchasing I was told I could have my items delivered for "no extra" but I would have to wait a week or two for the items to come into the store, as they only had the floor model of my couch, and did not have the recliner. I was told 2-3 weeks and my items would be in-store. After paying I was asked if I would like to have the items delivered or if I would pick them up, I said delivered and the same associate who had said "no extra" informed me that they use a contractor company who charges $109.00 to charge to my home zip code. I argued that she had promised "no extra" and she said "well, yeah, no extra from US." She refused to refund my money, pointing at a point on the receipt which stated ALL SALES ARE FINAL.
Frustrated and angry, but with two children in tow, I left the store, hoping to find a friend to help me with pickup for less than $109, and waited for American Freight to call about my furniture being in stock.
I did not receive a call for some time, called the store a few times only to be told "back ordered" and then my friend with the truck went in the hospital, and I stopped calling since I had no way to pick up my furniture.
Called the store today, only to be told that "according to our system you have already received your furniture." Placed on hold for an extensive amount of time, eventually another person came on the phone who said the same thing, placed me on hold for another 10-15 minutes and has not yet come back to the phone. I do not have my furniture, I can only assume at this point that an employee decided to take advantage of the situation and help themselves to a free living room set that I have already paid $750.00 for...I already felt taken advantage of by the woman who sold me the pieces, but now this is outright theft.

Bought a Stewart and Hamilton Mattress from American Freight in Nov 2017. Took it home myself and put queen size mattress and box spring on my bed. About 2-3 months later, noticed the mattress was beginning to sink were I sleep(I weigh 168 pds) so I turned mattress. other side began doing the same thing. Called American Freight and was told to send on pics for manufac warranty and that someone would get back in touch with me in about a month. Heard nothing. called again AF said they didn't receive any pics. resent. no answer again. called again. pictures were not good enough. sent more pics. no answer from AF again. went to store. Manager says that he sent pics but when I went behind counter and looked at computer, the manufacturer had a notice on computer that pics were not good enough again. All I want is a different mattress or my money back. my goodness. I've even asked fro the Stewart and Hamilton customer service number and no one will give it to me or they claim that don't have a contact for them. people work to hard for their money and should I have to wake up in the mornings and go to work after sleeping on a defective mattress that makes my back hurt. I suggest to anyone looking to buy any mattresses from this company, BEWARE. I'm gonna spend my every waking moment calling or visiting AF until this issue gets resolved. I've not even had this mattress or box spring set a full year. I'm gonna get a sign and stand across the street from their store and alert all potential spenders.

Bought a Stewart and Hamilton Mattress from American Freight in Nov 2017. Took it home myself and put queen size mattress and box spring on my bed. About 2-3 months later, noticed the mattress was beginning to sink were I sleep(I weigh 168 pds) so I turned mattress. other side began doing the same thing. Called American Freight and was told to send on pics for manufac warranty and that someone would get back in touch with me in about a month. Heard nothing. called again AF said they didn't receive any pics. resent. no answer again. called again. pictures were not good enough. sent more pics. no answer from AF again. went to store. Manager says that he sent pics but when I went behind counter and looked at computer, the manufacturer had a notice on computer that pics were not good enough again. All I want is a different mattress or my money back. my goodness. I've even asked fro the Stewart and Hamilton customer service number and no one will give it to me or they claim that don't have a contact for them. people work to hard for their money and should I have to wake up in the mornings and go to work after sleeping on a defective mattress that makes my back hurt. I suggest to anyone looking to buy any mattresses from this company, BEWARE. I'm gonna spend my every waking moment calling or visiting AF until this issue gets resolved. I've not even had this mattress or box spring set a full year. I'm gonna get a sign and stand across the street from their store and alert all potential spenders.

I purchased a large sectional a couple of months ago. This was my first purchase from this company. A couple of weeks after my sectional was delivered it fell apart at the connector site. My husband then re-positioned the connectors. The sofa fell apart again, and again and again. It appears that there are not enough supports on the couch to hold the weight of it. On top of this, the cushions are not large enough for the couch and there are large gaps between cushions.

I contacted the store and submitted photos, they stated that someone would contact me in 2 - 4 weeks. I then contacted the store to follow up and the representative told me that they do not give refunds and that I needed to call corporate, I was provided the number.

I then contacted the corporate representative who reported to me that they never received the report email from the store and that my complaint would take 30-60 days to address. I stated that I am just looking for a refund, I can make arrangements to return the couch, however I have a couch that is falling apart mere months after I purchased it. The representative stated that they do not issue refunds and told me to "look at my receipt" as it clearly states this. I stated that I never saw that on the receipt nor was I notified of this by a store employee. I stated that I should not have an obligation to purchase another item from their store. I stated that I am not happy with the quality of their product or their responses as I now have a sofa, that breaks apart every couple of days. I stated that they have 1,000 dollars of my money and I would like it returned so that I can go and purchase another furniture item. The representative stated again, IF my complaint regarding the furniture is approved I will only be given store credit. This is not acceptable.

It is absurd that they are telling me with a defective product that I will only be given store credit. I was not informed of this prior to my purchase and now I am out 1,000 dollars and have a useless couch.

I purchased a large sectional a couple of months ago. This was my first purchase from this company. A couple of weeks after my sectional was delivered it fell apart at the connector site. My husband then re-positioned the connectors. The sofa fell apart again, and again and again. It appears that there are not enough supports on the couch to hold the weight of it. On top of this, the cushions are not large enough for the couch and there are large gaps between cushions.

I contacted the store and submitted photos, they stated that someone would contact me in 2 - 4 weeks. I then contacted the store to follow up and the representative told me that they do not give refunds and that I needed to call corporate, I was provided the number.

I then contacted the corporate representative who reported to me that they never received the report email from the store and that my complaint would take 30-60 days to address. I stated that I am just looking for a refund, I can make arrangements to return the couch, however I have a couch that is falling apart mere months after I purchased it. The representative stated that they do not issue refunds and told me to "look at my receipt" as it clearly states this. I stated that I never saw that on the receipt nor was I notified of this by a store employee. I stated that I should not have an obligation to purchase another item from their store. I stated that I am not happy with the quality of their product or their responses as I now have a sofa, that breaks apart every couple of days. I stated that they have 1,000 dollars of my money and I would like it returned so that I can go and purchase another furniture item. The representative stated again, IF my complaint regarding the furniture is approved I will only be given store credit. This is not acceptable.

It is absurd that they are telling me with a defective product that I will only be given store credit. I was not informed of this prior to my purchase and now I am out 1,000 dollars and have a useless couch.

I bought a mattress and a sectional during one of their promotions. I decided to use their finance option for the first time. I originally wanted to do the layaway, but was told that they don't do that anymore. I asked how long the payments were and was told 24 weeks which is 6 months. Turns out if it's not paid off in 4 months they add fees and interest which drags it out a year. But the payment is auto deducted from my account so I don't have control how much or how quickly it's paid. I get no statements to know what my interest rates are, the fees, or what I still owe. Yep. By the time I'm done I'll have paid twice what I bought it for. And they purposely kept that from me because I asked before I signed anything.

I bought a mattress and a sectional during one of their promotions. I decided to use their finance option for the first time. I originally wanted to do the layaway, but was told that they don't do that anymore. I asked how long the payments were and was told 24 weeks which is 6 months. Turns out if it's not paid off in 4 months they add fees and interest which drags it out a year. But the payment is auto deducted from my account so I don't have control how much or how quickly it's paid. I get no statements to know what my interest rates are, the fees, or what I still owe. Yep. By the time I'm done I'll have paid twice what I bought it for. And they purposely kept that from me because I asked before I signed anything.

We purchased a mattress from American freight July 1st, 2018. Now we have come to realize that our mattress came with bed bugs. We have had to now pay an exterminator $900 to treat our house for bugs and American freight is refusing to take this mattress that has a warranty back. Or at least refund us the money we paid for the mattress. They haul old beds and furniture away in the same truck they use to bring the new beds and furniture in. This has to be a health code violation it’s disgusting.

We purchased a mattress from American freight July 1st, 2018. Now we have come to realize that our mattress came with bed bugs. We have had to now pay an exterminator $900 to treat our house for bugs and American freight is refusing to take this mattress that has a warranty back. Or at least refund us the money we paid for the mattress. They haul old beds and furniture away in the same truck they use to bring the new beds and furniture in. This has to be a health code violation it’s disgusting.

After only having my furniture for a day I noticed bugs coming out of the furniture I later found out a day or two later that they were bed bugs I called the company to tell them that the furniture that they had sold me was infested with bedbugs they denied my claim and hung up the phone

After only having my furniture for a day I noticed bugs coming out of the furniture I later found out a day or two later that they were bed bugs I called the company to tell them that the furniture that they had sold me was infested with bedbugs they denied my claim and hung up the phone

I purchased a couch and love-seat set in August 2017 and also purchased the warranty. Shortly after, my couch started coming apart. I called the store and they requested that I send an email with pictures documenting the issues. I sent the email in April and was told by the store manager it would take four weeks to get a response. I sent follow up emails to the store manager a month later and never received a reply. I went into the store where the employee called the store manager and told me that he would call or email me to resolve this. I never received a response. I contacted the district manager and never received a response. I contacted the corporate customer service and continue to get rerouted back to the district and store managers. Four months have now passed and no one has answered, responded, or contacted me.

I purchased a couch and love-seat set in August 2017 and also purchased the warranty. Shortly after, my couch started coming apart. I called the store and they requested that I send an email with pictures documenting the issues. I sent the email in April and was told by the store manager it would take four weeks to get a response. I sent follow up emails to the store manager a month later and never received a reply. I went into the store where the employee called the store manager and told me that he would call or email me to resolve this. I never received a response. I contacted the district manager and never received a response. I contacted the corporate customer service and continue to get rerouted back to the district and store managers. Four months have now passed and no one has answered, responded, or contacted me.