American Freight: Furniture, Mattress, and Appliance

I received furniture July 2017. First with this company, they promised (their "guarantee") it to be delivered at a certain time, which was not. However, the main issue is that my furniture, both the couch amd loveseat, were delivered with tears. I contacted the store and the sales person of the tear that were not even caused by me. They were contacted multiple times right away. I also took pictures and even went up to the store. The sales person that I was dealing with (who no longer works there) said the furniture that I had was out of stock and can take weeks. I wanted the same furniture that I already had since I just moved and purchased other items for the living room as well. So I was given just a $75 credit which I told the store I may use on a dinning room table (which I never did) and still was waiting on the status of when that furniture would be in stock. In addition, I did purchase the 5 year warranty which I felt I should not have to file against my warranty for damage that was not caused by me. So a year later, I am moving and wanted my furniture swapped out like I was told that could happen. I no longer had follow ups, but contacted the store myself to switch out my furniture still. The female manager was rude, saw the notes and my credit given and said they cannot sell the furniture in the store because the furniture has been "lived on" for a year which I understand, but I still wanted my new furniture switched especially since the damage was not caused by me and I was moving and wanted to swap at another location. The sales person, the manager and even the area manager has all told me different things. The manager of the store and the area manager had "oh well" attitudes. When I spoke to the area manager, he told me to file a claim with my warranty that I purchased to get my furniture to get my warranty swapped out then he would give me free warranty for the new furniture. The warranty would not swap out, but said they would contact me to "repair" in 7-10 business days of my claim, but I was moving within that week (out of state)and also, it has been already about 10 days and still have not heard back from the warranty company. After filing the claim, I spoke with the area manager who still had an "oh well" attitude. I am very displeased with this company with not accomodating with the couch damage not caused by myself and all the money I spent (over $800). Not to mention, I even had to swap out a table from them becaise when delivered, the wood was all chipped. Just horrible.

I received furniture July 2017. First with this company, they promised (their "guarantee") it to be delivered at a certain time, which was not. However, the main issue is that my furniture, both the couch amd loveseat, were delivered with tears. I contacted the store and the sales person of the tear that were not even caused by me. They were contacted multiple times right away. I also took pictures and even went up to the store. The sales person that I was dealing with (who no longer works there) said the furniture that I had was out of stock and can take weeks. I wanted the same furniture that I already had since I just moved and purchased other items for the living room as well. So I was given just a $75 credit which I told the store I may use on a dinning room table (which I never did) and still was waiting on the status of when that furniture would be in stock. In addition, I did purchase the 5 year warranty which I felt I should not have to file against my warranty for damage that was not caused by me. So a year later, I am moving and wanted my furniture swapped out like I was told that could happen. I no longer had follow ups, but contacted the store myself to switch out my furniture still. The female manager was rude, saw the notes and my credit given and said they cannot sell the furniture in the store because the furniture has been "lived on" for a year which I understand, but I still wanted my new furniture switched especially since the damage was not caused by me and I was moving and wanted to swap at another location. The sales person, the manager and even the area manager has all told me different things. The manager of the store and the area manager had "oh well" attitudes. When I spoke to the area manager, he told me to file a claim with my warranty that I purchased to get my furniture to get my warranty swapped out then he would give me free warranty for the new furniture. The warranty would not swap out, but said they would contact me to "repair" in 7-10 business days of my claim, but I was moving within that week (out of state)and also, it has been already about 10 days and still have not heard back from the warranty company. After filing the claim, I spoke with the area manager who still had an "oh well" attitude. I am very displeased with this company with not accomodating with the couch damage not caused by myself and all the money I spent (over $800). Not to mention, I even had to swap out a table from them becaise when delivered, the wood was all chipped. Just horrible.

I purchased the Peoria living room set and recliner from their Huntington WV store. They got the item in stock within the 6 weeks as promised. They even held it for me until the remodeling of my family room was complete. When I went to pick it up they helped load it in the back of the truck. The furniture made it to the loading dock in excellent condition and the quality is great ! Cannot beat American Freight for quality furniture at a great price !!

I purchased the Peoria living room set and recliner from their Huntington WV store. They got the item in stock within the 6 weeks as promised. They even held it for me until the remodeling of my family room was complete. When I went to pick it up they helped load it in the back of the truck. The furniture made it to the loading dock in excellent condition and the quality is great ! Cannot beat American Freight for quality furniture at a great price !!

Purchased furniture set on credit applied for and was to be delivered due to delivery fee & extra fee for same day delivery. Furniture was delivered and day after noticed product was defective (torn open & nicked spots)/poor quality. I called the store back and let them know and from here the nightmare began. The customer service after the purchase (and I even purchased the protection) has been little to none. Jason from Hendersonville store has been nice and seemed genuine to want to solve the problem but he went on vacation and no one else since has tried to help me. I have missed work a few times based on empty promises/lies that I would get a replacement. Then when I finally get the replacement the quality is the same...defective (torn open & nicked spots)/poor quality. I had them just take both old & new back since both were defective and not acceptable.

Purchased furniture set on credit applied for and was to be delivered due to delivery fee & extra fee for same day delivery. Furniture was delivered and day after noticed product was defective (torn open & nicked spots)/poor quality. I called the store back and let them know and from here the nightmare began. The customer service after the purchase (and I even purchased the protection) has been little to none. Jason from Hendersonville store has been nice and seemed genuine to want to solve the problem but he went on vacation and no one else since has tried to help me. I have missed work a few times based on empty promises/lies that I would get a replacement. Then when I finally get the replacement the quality is the same...defective (torn open & nicked spots)/poor quality. I had them just take both old & new back since both were defective and not acceptable.

After delivery of the sofa I noticed damage to the back of the sofa. I called, was told a new one would be delivered, but I was sent a sofa that was too large & wouldn't fit thru the corner of the apt. I then asked to have the sofa repaired & was told on 3 separate dates, the 10th, 11th & then the 15th that someone would come & repair it but no one called & no one showed up. Then the problem & complaint

After delivery of the sofa I noticed damage to the back of the sofa. I called, was told a new one would be delivered, but I was sent a sofa that was too large & wouldn't fit thru the corner of the apt. I then asked to have the sofa repaired & was told on 3 separate dates, the 10th, 11th & then the 15th that someone would come & repair it but no one called & no one showed up. Then the problem & complaint

On 6/20/2018 I purchased a bedroom set from American Freight, *** location, over the phone. The Manager Mike E ensured me that the furniture would be delivered on 6/21/2018 and that the delivery crew would set up the furniture and take the trash away. Not only was the delivery driver Benson C, rude and disrespectful in my home, but they scratched up my walls and stairwell rails, and put a 2x3 foot stain in my carpet from thier dirty boxes. The boxes should not have even been brought into my home. The sales manager Mike also ensured me that the price of the delivery was going to be $65. However the delivery driver, Benson, charged me $75, and I had to pay him another $20 so he would take the trash with him. We live in a HOA community that fines residents for boxes and bulk trash. The manager was rude and cursed on the phone when I called him to explain what his delivery driver had done. Not only did the driver overcharge me, they didn't assemble any furniture, they scratched up my walls and stairwell rails, STAINED my carpet, and cursed at me! The manager Mike on the phone told me that the delivery driver was a stained carpet would have to be taken up with the delivery guy, Benson C. When I asked Benson what he was going to do he said he would "try to wipe it up". Yet he left and did nothing! This is the worst company I have ever delt with. The customer service is non-exsistant. I demanded a refund and that they take the furniture back, and yet agin Mike E, the so-called store manager said there was nothing he could do because the delivery company is a 3rd party contracted company.

On 6/20/2018 I purchased a bedroom set from American Freight, *** location, over the phone. The Manager Mike E ensured me that the furniture would be delivered on 6/21/2018 and that the delivery crew would set up the furniture and take the trash away. Not only was the delivery driver Benson C, rude and disrespectful in my home, but they scratched up my walls and stairwell rails, and put a 2x3 foot stain in my carpet from thier dirty boxes. The boxes should not have even been brought into my home. The sales manager Mike also ensured me that the price of the delivery was going to be $65. However the delivery driver, Benson, charged me $75, and I had to pay him another $20 so he would take the trash with him. We live in a HOA community that fines residents for boxes and bulk trash. The manager was rude and cursed on the phone when I called him to explain what his delivery driver had done. Not only did the driver overcharge me, they didn't assemble any furniture, they scratched up my walls and stairwell rails, STAINED my carpet, and cursed at me! The manager Mike on the phone told me that the delivery driver was a stained carpet would have to be taken up with the delivery guy, Benson C. When I asked Benson what he was going to do he said he would "try to wipe it up". Yet he left and did nothing! This is the worst company I have ever delt with. The customer service is non-exsistant. I demanded a refund and that they take the furniture back, and yet agin Mike E, the so-called store manager said there was nothing he could do because the delivery company is a 3rd party contracted company.

I purchased a warranty on my dining room table. Was told it covered breakage scratches rips tears etc. Pretty much anything. Warranty was expensive as was dining room set. Contacted store and was told to email pictures to corporate office. I did on May 29th 2018 and have heard nothing. Called store today and now am being told it tskes 4-5 weeks. I am being given the run around and have a broken chair as well as chairs with rips and a table with a white mark on it looks like from heat but only a pizza was put there.

We bought a swivel chair from them and after a few days, the base part broke rendering it just a chair with no swivel. We were within the return period. They said they'd come out and replace it. None of this happened. And now we're over the return period. We called 9 weeks straight to try and get this done. Julius who always picked up the phone at the Madison location kept telling us he was the assistant manager and that they were working on it. He would not return any promised call backs. Then we got fed up one day and he told us to call the regional manager Alonso at . I left a message. We got nothing from these people. Our chair is still broken. No real attempts were made to remedy it. In fact, we were deceived into going this route so that we'd be out of the return policy window.

I purchased a warranty on my dining room table. Was told it covered breakage scratches rips tears etc. Pretty much anything. Warranty was expensive as was dining room set. Contacted store and was told to email pictures to corporate office. I did on May 29th 2018 and have heard nothing. Called store today and now am being told it tskes 4-5 weeks. I am being given the run around and have a broken chair as well as chairs with rips and a table with a white mark on it looks like from heat but only a pizza was put there.

We bought a swivel chair from them and after a few days, the base part broke rendering it just a chair with no swivel. We were within the return period. They said they'd come out and replace it. None of this happened. And now we're over the return period. We called 9 weeks straight to try and get this done. Julius who always picked up the phone at the Madison location kept telling us he was the assistant manager and that they were working on it. He would not return any promised call backs. Then we got fed up one day and he told us to call the regional manager Alonso at . I left a message. We got nothing from these people. Our chair is still broken. No real attempts were made to remedy it. In fact, we were deceived into going this route so that we'd be out of the return policy window.

I purchased a bed from american freight april2018 for 500.00 including delivery and it keeps falling apart.I cannot sleep on it.

I purchased a bed from american freight april2018 for 500.00 including delivery and it keeps falling apart.I cannot sleep on it.

I went into the Boardman location on 5-2-18, to purchase a furniture set. I was told by the manager in the store that the set I was interested in was not in stock, it was on back order but it would be available for reorder on 5-15-18. I went back into the store on 5-15-18 to order the set, I explained that I wanted to use the financing option to pay for the purchase . I spoke to Tim and Terry which did the transaction, and they said that they would give the order to the manager the next day and he would place the order. They told me when the order came in we would complete the financing option. They also called another Co-worker, Keilan over to confirm what they had told me. Tim told me to put $10. down, and told Terry to add in the comments that the $10. would be refundable at any time. I called to check on the order and when I was told the order was not placed because the balance was not paid, I explained to them what I was told and the person on the phone told me I was told incorrect information on my second visit to the store. I asked to speak with a manager, and the person who came to the phone was one of the guys I spoke to when I placed the order which tried to blame it on another Co-worker... I have placed a call to the Regional Manager of which I’ve yet to receive a call back. Do not do business with this company! The employees are very unprofessional as well as the business practices!

I went into the Boardman location on 5-2-18, to purchase a furniture set. I was told by the manager in the store that the set I was interested in was not in stock, it was on back order but it would be available for reorder on 5-15-18. I went back into the store on 5-15-18 to order the set, I explained that I wanted to use the financing option to pay for the purchase . I spoke to Tim and Terry which did the transaction, and they said that they would give the order to the manager the next day and he would place the order. They told me when the order came in we would complete the financing option. They also called another Co-worker, Keilan over to confirm what they had told me. Tim told me to put $10. down, and told Terry to add in the comments that the $10. would be refundable at any time. I called to check on the order and when I was told the order was not placed because the balance was not paid, I explained to them what I was told and the person on the phone told me I was told incorrect information on my second visit to the store. I asked to speak with a manager, and the person who came to the phone was one of the guys I spoke to when I placed the order which tried to blame it on another Co-worker... I have placed a call to the Regional Manager of which I’ve yet to receive a call back. Do not do business with this company! The employees are very unprofessional as well as the business practices!

In the store itself I was helped by some of the best salesman. They weren't pushy and gave me options. What sucks is they don't tell you upfront that they don't have full sets of furniture there in the store until you are ready to buy, then when you are finalizing it the break the news that they are missing items and it will be about a month till they get those items. In addition the delivery service makes the whole process even worse, you have to pay the drivers cash and items show up broken and abused and no one cares at all and it's a headache to get things corrected. The drivers don't care if they make it on time or even if they show up at all and I spent a whole day at home waiting and never got partner my order that is coming at different times and expected to get between $35-$45 cash each time.
All in all I don't recommend shopping here because they don't value the customer at all and it's just sad.

I purchased a bedroom set and have not received the drawer yet. I keep calling no answer so, I called the finance company that are taking the payment that keep telling it's nothing they can do.