American Freight: Furniture, Mattress, and Appliance

I purcushed two couch sets from this store and did a full exam of the furniture before purcushed. I noticed one spot was scratched one of the the couches shoulders and they issued me a dicount for $50 for the scratch. I 3 days later recived my furniture on delivery and two larger out of shape men delived it unwrapped in the back of a open trailer after I was told before leaving the store it would be pulled off the floor and wrapped it was a floor model I paid almost full price for beside the $50 off for the scratch that was already on it. Before the two guys bring the furniture in one says now you know this is a floor model there may be damages. I said back ive exammed it before purchase so im aware of what damage it was already had. After that being said the guy gave me a look of weitd look as something being wrong and then countiued to carried my furniture in after all done I paid them the $50 fee and after setting it up in my living room I notice several scratches on all my furniture pieces but I have called and complained about it the main one that had the most damage was the discounted one the leather was ripping off the couch shoulder, and I was offered to either come in for $100 back or take it back or order a new couch. I told him I would like the new couch and I was told it would be a 3 to 4 week waiting period 5 weeks went by I hadnt heard anything so I called and was told the shippment hadnt came in that it would be another two weeks so I waited 3 weeks called back and was told there still hasnt been any shipment of this product and that other people as well were waiting. I went into the store to talk with the guy and he told me the same thing that it hasnt arrived and when it does they will give me a $150 refund with the couch piece when it arrives this went on for another month or so of being lied to and was told to file a complant with you to resolve issue. I have given several chances to resovle and have been lied to on countless tries. I have recently found out they are no longer selling this furniture set so theres no way I can get the same piece I would just like a refund for the whole couch set of $700 I purchased two whole sets for 1400 and both were recived with damages but only one was a problem I would like to be refuned for damage set and the drag on of months for being lied to.

I purcushed two couch sets from this store and did a full exam of the furniture before purcushed. I noticed one spot was scratched one of the the couches shoulders and they issued me a dicount for $50 for the scratch. I 3 days later recived my furniture on delivery and two larger out of shape men delived it unwrapped in the back of a open trailer after I was told before leaving the store it would be pulled off the floor and wrapped it was a floor model I paid almost full price for beside the $50 off for the scratch that was already on it. Before the two guys bring the furniture in one says now you know this is a floor model there may be damages. I said back ive exammed it before purchase so im aware of what damage it was already had. After that being said the guy gave me a look of weitd look as something being wrong and then countiued to carried my furniture in after all done I paid them the $50 fee and after setting it up in my living room I notice several scratches on all my furniture pieces but I have called and complained about it the main one that had the most damage was the discounted one the leather was ripping off the couch shoulder, and I was offered to either come in for $100 back or take it back or order a new couch. I told him I would like the new couch and I was told it would be a 3 to 4 week waiting period 5 weeks went by I hadnt heard anything so I called and was told the shippment hadnt came in that it would be another two weeks so I waited 3 weeks called back and was told there still hasnt been any shipment of this product and that other people as well were waiting. I went into the store to talk with the guy and he told me the same thing that it hasnt arrived and when it does they will give me a $150 refund with the couch piece when it arrives this went on for another month or so of being lied to and was told to file a complant with you to resolve issue. I have given several chances to resovle and have been lied to on countless tries. I have recently found out they are no longer selling this furniture set so theres no way I can get the same piece I would just like a refund for the whole couch set of $700 I purchased two whole sets for 1400 and both were recived with damages but only one was a problem I would like to be refuned for damage set and the drag on of months for being lied to.

I ordered furniture from American Freight Furniture and received damaged products. I The manager called me back and said he wanted proof but didn't provide a method to receive the info. Even though I showed his workers the video and pictures.

I ordered furniture from American Freight Furniture and received damaged products. I The manager called me back and said he wanted proof but didn't provide a method to receive the info. Even though I showed his workers the video and pictures.

I have five year replacement on furniture going on a third couch plus when they bring u a couch they charge $40 delivery fee

I have five year replacement on furniture going on a third couch plus when they bring u a couch they charge $40 delivery fee

If you go to their website and type into the search engine queen size mattress scroll down to the ones that say at this time they were $69 POSTURE PLUS 4.0 QUEEN MATTRESS there's a picture there that looks like a regular real mattress but when I went into the store to find this fabulous mattress and box springs for $69 each piece I find a mattress that looks like it belongs on a cot not in my bedroom. It's faults advertisement plan and simple. Of course if they put a picture of the real cot mattress on their website no one would come in and buy anything. Thank you for your time. I appreciate it. I really can't see with things like this how they could have an A+ from the Revdex.com.

If you go to their website and type into the search engine queen size mattress scroll down to the ones that say at this time they were $69 POSTURE PLUS 4.0 QUEEN MATTRESS there's a picture there that looks like a regular real mattress but when I went into the store to find this fabulous mattress and box springs for $69 each piece I find a mattress that looks like it belongs on a cot not in my bedroom. It's faults advertisement plan and simple. Of course if they put a picture of the real cot mattress on their website no one would come in and buy anything. Thank you for your time. I appreciate it. I really can't see with things like this how they could have an A+ from the Revdex.com.

We lasted 11 months as clients of ***. The reason for the termination is their material breach of the contract agreement by failing to make all necessary repairs and required maintenance to the property, misrepresenting that repairs and maintenance were made when they were not, charging for repairs and maintenance that were not performed, withholding disbursements without explanation, and generally failing to communicate pertinent issues related to the property. These matters are at a minimum intentional gross negligence and at worst just plain fraud.We repeatedly attempted to contact *** with regard to these matters to attempt to resolve them amicably. At a March 16, 2018 meeting with the Director of Operations, she pledged to take over the account personally, take immediate action on all outstanding maintenance issues, provide explanation and reimbursement for expenses incurred as a result of mismanagement of the property, and offer a rent credit at their cost to the tenants of Unit B, who were affected by the mishandling of repairs and maintenance. The Director of Operations indicated that she would be our primary point of contact and encouraged us to contact her via phone, text or email. Since the meeting, more than 30 days have passed and she has failed to return a single message.We recently received mutual release documents for the property. While we are anxious to sign a mutual release agreement, we are unable to do so as we are still awaiting acknowledgement from *** concerning several maintenance expenses at the property and errors on recent statements. We are also not willing to sign a document that waives our legal rights to money we are owed until it is credited back to us. We have calculated that *** owes us $5726.41 in rents, security deposits, previously acknowledged credits, and reserves, plus $3,387.37 in excess payments and reimbursements which were improperly charged for a total of $9113.78. We have emails and monthly statements substantiating the disputed charges which were paid by us, and found to not be completed during our visit to the property on March 14, 2018.Our particular concerns are their failure to effectively winterize the property, their failure to timely notify us, the tenants, and the police of a recent break-in, and inaccurateaccounting and delayed payments. *** poor handling of repair and maintenance issues have caused further damage to the property. A brief summary of the nature of those disputes follows.Unit A – Kitchen Cabinet Repair. We have paid $914.84 without dispute for the cabinet rebuild and installation, which we were told was complete some time ago. Upon our inspection, the cabinet was built to the incorrect size, and was not hung. At our meeting with the Director of Operations on 3/16/18, it was acknowledged that *** would be responsible for fixing the cabinet and we would not billed for any additional expenses. We do not accept the additional bill received for $694.58 to modify and hang the cabinet. Unit A – Repair to water damage wall in bedroom. While we don’t dispute this work was done, *** performed it prior to fixing the underlying cause of the damage (chimney leak, masonry repair) which they were aware of and were responsible for coordinating repair of. Within one week, the damage reappeared. This repair was grossly mismanaged and we will not be responsible for this expense as we now have to pay someone else to fix ***’ mistake. We do not accept the $316.05 billed for the repair, or $138.12 for materials.Carriage House – Broken water pipe repair which happened after we paid for the unit to be winterized. We were never contacted or alerted to the emergency service and first learned of it from our February statement. We requested information about the incident and related expenses, and never received a complete response. However, on two occasions *** did claim that the winterization was “undone” by someone turning on the water from an outside valve. After researching the water shutoff options with the City Utility, we know this not to be possible, because the only outside shutoff is a combined valve for Main House and the Carriage House. The only way to control the flow of water to just the Carriage House is from within the unit. Either the unit was not properly winterized, or water service was improperly restored by ***. We should not be responsible for their negligent handling of winterization of the unit. We do not accept the billed $282.73 for the supposed winterization, or the $2320.07 for the repair of broken pipes that occurred after. Unit A – Ceiling repairs which resulted from a condensation line leak in Unit B. We understand and accept there was a condensation unit leak in Unit B, but the leak was negligently handled by ***. Their solution was to have the leaking line drain into a bucket. Three weeks later when they did not perform additional service to the line, the bucket overflowed and water penetrated into the unit below. Their mismanagement lead to a leak between the units and damage to the ceiling in Unit A. We don’t dispute the expenses related to the repair to the condensation unit in Unit B, but we should not be responsible for any expenses related to the damaged ceiling in Unit A. We were told multiple times, and as recently as April 10, 2018, that the ceiling had been repaired. As of April 20, 2018, the ceiling had not been repaired. We were billed a total of $784.57 for this leak in Unit A, and are requesting reimbursement for this amount.We are seeking cooperation from *** in order to resolve the account balances on the property. We would like reimbursement for the full amount due of $9113.78. Resolution will allow us to proceed with the mutual release agreement.

We lasted 11 months as clients of ***. The reason for the termination is their material breach of the contract agreement by failing to make all necessary repairs and required maintenance to the property, misrepresenting that repairs and maintenance were made when they were not, charging for repairs and maintenance that were not performed, withholding disbursements without explanation, and generally failing to communicate pertinent issues related to the property. These matters are at a minimum intentional gross negligence and at worst just plain fraud.We repeatedly attempted to contact *** with regard to these matters to attempt to resolve them amicably. At a March 16, 2018 meeting with the Director of Operations, she pledged to take over the account personally, take immediate action on all outstanding maintenance issues, provide explanation and reimbursement for expenses incurred as a result of mismanagement of the property, and offer a rent credit at their cost to the tenants of Unit B, who were affected by the mishandling of repairs and maintenance. The Director of Operations indicated that she would be our primary point of contact and encouraged us to contact her via phone, text or email. Since the meeting, more than 30 days have passed and she has failed to return a single message.We recently received mutual release documents for the property. While we are anxious to sign a mutual release agreement, we are unable to do so as we are still awaiting acknowledgement from *** concerning several maintenance expenses at the property and errors on recent statements. We are also not willing to sign a document that waives our legal rights to money we are owed until it is credited back to us. We have calculated that *** owes us $5726.41 in rents, security deposits, previously acknowledged credits, and reserves, plus $3,387.37 in excess payments and reimbursements which were improperly charged for a total of $9113.78. We have emails and monthly statements substantiating the disputed charges which were paid by us, and found to not be completed during our visit to the property on March 14, 2018.Our particular concerns are their failure to effectively winterize the property, their failure to timely notify us, the tenants, and the police of a recent break-in, and inaccurateaccounting and delayed payments. *** poor handling of repair and maintenance issues have caused further damage to the property. A brief summary of the nature of those disputes follows.Unit A – Kitchen Cabinet Repair. We have paid $914.84 without dispute for the cabinet rebuild and installation, which we were told was complete some time ago. Upon our inspection, the cabinet was built to the incorrect size, and was not hung. At our meeting with the Director of Operations on 3/16/18, it was acknowledged that *** would be responsible for fixing the cabinet and we would not billed for any additional expenses. We do not accept the additional bill received for $694.58 to modify and hang the cabinet. Unit A – Repair to water damage wall in bedroom. While we don’t dispute this work was done, *** performed it prior to fixing the underlying cause of the damage (chimney leak, masonry repair) which they were aware of and were responsible for coordinating repair of. Within one week, the damage reappeared. This repair was grossly mismanaged and we will not be responsible for this expense as we now have to pay someone else to fix ***’ mistake. We do not accept the $316.05 billed for the repair, or $138.12 for materials.Carriage House – Broken water pipe repair which happened after we paid for the unit to be winterized. We were never contacted or alerted to the emergency service and first learned of it from our February statement. We requested information about the incident and related expenses, and never received a complete response. However, on two occasions *** did claim that the winterization was “undone” by someone turning on the water from an outside valve. After researching the water shutoff options with the City Utility, we know this not to be possible, because the only outside shutoff is a combined valve for Main House and the Carriage House. The only way to control the flow of water to just the Carriage House is from within the unit. Either the unit was not properly winterized, or water service was improperly restored by ***. We should not be responsible for their negligent handling of winterization of the unit. We do not accept the billed $282.73 for the supposed winterization, or the $2320.07 for the repair of broken pipes that occurred after. Unit A – Ceiling repairs which resulted from a condensation line leak in Unit B. We understand and accept there was a condensation unit leak in Unit B, but the leak was negligently handled by ***. Their solution was to have the leaking line drain into a bucket. Three weeks later when they did not perform additional service to the line, the bucket overflowed and water penetrated into the unit below. Their mismanagement lead to a leak between the units and damage to the ceiling in Unit A. We don’t dispute the expenses related to the repair to the condensation unit in Unit B, but we should not be responsible for any expenses related to the damaged ceiling in Unit A. We were told multiple times, and as recently as April 10, 2018, that the ceiling had been repaired. As of April 20, 2018, the ceiling had not been repaired. We were billed a total of $784.57 for this leak in Unit A, and are requesting reimbursement for this amount.We are seeking cooperation from *** in order to resolve the account balances on the property. We would like reimbursement for the full amount due of $9113.78. Resolution will allow us to proceed with the mutual release agreement.

I went to this business on Thursday 4/26/18 and put $1,000 down on a bedroom set to place it on layaway. I continued shopping at other stores and found something better and went back to get my money back and I was told that I could not be refunded for 30 days. This policy is not stated on my receipt nor in store.

I went to this business on Thursday 4/26/18 and put $1,000 down on a bedroom set to place it on layaway. I continued shopping at other stores and found something better and went back to get my money back and I was told that I could not be refunded for 30 days. This policy is not stated on my receipt nor in store.

Within 24 hours I chose to upgrade a mattress and they told me that because I left the store that all deals were final. I didn’t even take the mattress off the truck?

I started a layaway in the Morrow location, I come in the office to fully payoff the furniture in February 2018, I told the rep I was coming in to pickup the furniture myself they said no problem. I get there they say they don't have the sofa in stock! So I asked for a refund I was given a partial refund because something happened in the system to make it look as though I ween to the Norcross location. I was directed to call that location to get the rest of the money, I speak to the manager there he tells me the Morrow location has to process the refund. At this point I call the number listed on the website for a refund I have been leaving messages for months and it is currently May and I have still not received my money back!

Within 24 hours I chose to upgrade a mattress and they told me that because I left the store that all deals were final. I didn’t even take the mattress off the truck?

I started a layaway in the Morrow location, I come in the office to fully payoff the furniture in February 2018, I told the rep I was coming in to pickup the furniture myself they said no problem. I get there they say they don't have the sofa in stock! So I asked for a refund I was given a partial refund because something happened in the system to make it look as though I ween to the Norcross location. I was directed to call that location to get the rest of the money, I speak to the manager there he tells me the Morrow location has to process the refund. At this point I call the number listed on the website for a refund I have been leaving messages for months and it is currently May and I have still not received my money back!

I purchased a couch and picked it up on 4/06/18. It was all wrapped in plastic. There were supposed to be 8 legs for the couch and only four were included. I have called three times and each time they said they were going to mail the four legs that were missing and it is now 4/30/18 and I have not received them. I drove 45 minutes to pick up the couch and they forgot to put the four included legs in the enclosed package. I advised each time that I am not driving 45 minutes there and 45 minutes back to resolve an issue that they caused. Each time they said that it would not be a problem and that they would mail it.

I purchased a couch and picked it up on 4/06/18. It was all wrapped in plastic. There were supposed to be 8 legs for the couch and only four were included. I have called three times and each time they said they were going to mail the four legs that were missing and it is now 4/30/18 and I have not received them. I drove 45 minutes to pick up the couch and they forgot to put the four included legs in the enclosed package. I advised each time that I am not driving 45 minutes there and 45 minutes back to resolve an issue that they caused. Each time they said that it would not be a problem and that they would mail it.

I went to the *** store #77 on March 11th 2018 and me and my husband picked out a loveseat and sofa set that was not in stock at the time. They said it was a special order and could take from 6-8 weeks to arrive. We agreed and did all the paperwork and gave our credit card information to have the weekly payment deducted. The store manager *** said we won’t withdraw from your account until you actually have possession of the furniture. I said ok that works and that was it. On March 16th at 12:49pm I received a call that my furniture was already in and we could pick it up or have it delivered for $100 dollars. We opted to pick it up and told the lady on the phone that o would do so. She said to come after 12 so that there would be people in the warehouse to help load the furniture. On Saturday March 17th we borrowed a trailer and loaded my children into my truck and went to go pickup the furniture. I arrived there and was told that they were understaffed and we had to wait. After waiting 1 hour I asked how much longer and they said they were ready. We pulled up to the doc and loaded the furniture and before my husband signed the paperwork I asked how long do we have before inspecting the sofa and loveseat do we have to call with any damages? The warehouse guy said to call right away and again asked for the signature. My husband signed and we left. I could not inspect the couches there because since they were special orders they had them all wrapped up and I didn’t want to unwrap them because I live at least 30 minutes away and didn’t want to damage them on the way home. We got home unloaded them unwrapped them and put them together. I tried each recliner and one recliner would not recline. So I called them right away and I spoke with the store Manager *** and he said that because we opted to pick them up he couldn’t do anything he stated that we should have paid for the delivery! So I had to start arguing with him over the phone about it and what I was told by the warehouse guy and he said he could exchange that sofa for another one. I said I just wanted a refund and I would take him both couches back. He said no he could give me in store credit and we could exchange them for a different set. I said ok I will do that then and he said for the inconvenience he would give me two lamps for free. I said ok! Now my husband works a lot so we never have time for anything and when I called him on Saturday April 21st 2018 I spoke with *** and when I told him I was bringing the sofa in on Sunday and wanted to schedule a time so that I didn’t have to wait like the first time he said he couldn’t do that and it is a first come first serve basis unless I come during the week . I said ok that is fine. He also offered to replace the sofa for 40 with his delivery crew. Then he said we have never had a rip in that kind of leather couch and I said I was not calling about a rip I had never called about a rip the reason I called was because the recliner didn’t work. He said oh and said ok we will see you on Sunday. About 15 minutes later he called me and said which side of the recliner wouldn’t work because he had two sofas that had the same issue and there is a additional strap that holds it from reclining. I told him that I would check and call him back to let him know if it worked and that we decided to keep it the way it is because it is a hassle having to load and unload it. I called back on Wednesday to tell him I would prefer to have them replace it by delivery service but it was his day off and I spoke with ***. I asked *** if they could do that and schedule it and he said he couldn’t that only *** could and he wouldn’t be in until Thursday at noon. I asked *** if he could leave him a message and he said yes he will call you as soon as he gets in to let you know at what time we will deliver on Thursday. I said ok. Thursday came around and I waited until 3pm and I called back to find out what time they were delivering. *** answered and When I asked he said he didn’t know what I was talking about. So I explained that I spoke to *** and he said that I would have the delivery today which was Thursday. He said they were already all booked for deliveries that’s when I got *** and said enough is enough why did *** say one thing and now he was talking to me like I was stupid. He said it was ***’s day off and could see if they could squeeze me in and that he would call me back to let me know. So I waited until Friday April 27th for *** to call me and by 12pm still no call. So I called him at 12:44pm and said hi *** this is *** calling you back to see what is going on. And he said you are scheduled and hung up on me. So I called right back and said are you kidding me and he hung up again! I called a third time and said wait you never called me back to let me know what was going on. He said they will be there by 7pm and stop calling my store and hung up again. Now I have done customer service for over 15 years and have worked for large corporations and companies and know better then to speak to someone like this especially the manager. All I wanted to do was to buy a nice living room set and instead I get hit with all this nonsense. *** does not need to be American freights manager or any companies manager. This company is a horrible place with horrible furniture. The loveseat has already broke also and with this kind of service from the manager I know I will not be getting anywhere. I am out 1300.00 dollars on these couches which I already paid off may I add! I do not appreciate the way I have been treated and want a complete refund and want these couches taken out of my home and want *** fired! I will not settle for anything less. And why is there no corporate umber that can be contacted with complaints. It’s because they are a horrible company that are ripping people off!

I went to the *** store #77 on March 11th 2018 and me and my husband picked out a loveseat and sofa set that was not in stock at the time. They said it was a special order and could take from 6-8 weeks to arrive. We agreed and did all the paperwork and gave our credit card information to have the weekly payment deducted. The store manager *** said we won’t withdraw from your account until you actually have possession of the furniture. I said ok that works and that was it. On March 16th at 12:49pm I received a call that my furniture was already in and we could pick it up or have it delivered for $100 dollars. We opted to pick it up and told the lady on the phone that o would do so. She said to come after 12 so that there would be people in the warehouse to help load the furniture. On Saturday March 17th we borrowed a trailer and loaded my children into my truck and went to go pickup the furniture. I arrived there and was told that they were understaffed and we had to wait. After waiting 1 hour I asked how much longer and they said they were ready. We pulled up to the doc and loaded the furniture and before my husband signed the paperwork I asked how long do we have before inspecting the sofa and loveseat do we have to call with any damages? The warehouse guy said to call right away and again asked for the signature. My husband signed and we left. I could not inspect the couches there because since they were special orders they had them all wrapped up and I didn’t want to unwrap them because I live at least 30 minutes away and didn’t want to damage them on the way home. We got home unloaded them unwrapped them and put them together. I tried each recliner and one recliner would not recline. So I called them right away and I spoke with the store Manager *** and he said that because we opted to pick them up he couldn’t do anything he stated that we should have paid for the delivery! So I had to start arguing with him over the phone about it and what I was told by the warehouse guy and he said he could exchange that sofa for another one. I said I just wanted a refund and I would take him both couches back. He said no he could give me in store credit and we could exchange them for a different set. I said ok I will do that then and he said for the inconvenience he would give me two lamps for free. I said ok! Now my husband works a lot so we never have time for anything and when I called him on Saturday April 21st 2018 I spoke with *** and when I told him I was bringing the sofa in on Sunday and wanted to schedule a time so that I didn’t have to wait like the first time he said he couldn’t do that and it is a first come first serve basis unless I come during the week . I said ok that is fine. He also offered to replace the sofa for 40 with his delivery crew. Then he said we have never had a rip in that kind of leather couch and I said I was not calling about a rip I had never called about a rip the reason I called was because the recliner didn’t work. He said oh and said ok we will see you on Sunday. About 15 minutes later he called me and said which side of the recliner wouldn’t work because he had two sofas that had the same issue and there is a additional strap that holds it from reclining. I told him that I would check and call him back to let him know if it worked and that we decided to keep it the way it is because it is a hassle having to load and unload it. I called back on Wednesday to tell him I would prefer to have them replace it by delivery service but it was his day off and I spoke with ***. I asked *** if they could do that and schedule it and he said he couldn’t that only *** could and he wouldn’t be in until Thursday at noon. I asked *** if he could leave him a message and he said yes he will call you as soon as he gets in to let you know at what time we will deliver on Thursday. I said ok. Thursday came around and I waited until 3pm and I called back to find out what time they were delivering. *** answered and When I asked he said he didn’t know what I was talking about. So I explained that I spoke to *** and he said that I would have the delivery today which was Thursday. He said they were already all booked for deliveries that’s when I got *** and said enough is enough why did *** say one thing and now he was talking to me like I was stupid. He said it was ***’s day off and could see if they could squeeze me in and that he would call me back to let me know. So I waited until Friday April 27th for *** to call me and by 12pm still no call. So I called him at 12:44pm and said hi *** this is *** calling you back to see what is going on. And he said you are scheduled and hung up on me. So I called right back and said are you kidding me and he hung up again! I called a third time and said wait you never called me back to let me know what was going on. He said they will be there by 7pm and stop calling my store and hung up again. Now I have done customer service for over 15 years and have worked for large corporations and companies and know better then to speak to someone like this especially the manager. All I wanted to do was to buy a nice living room set and instead I get hit with all this nonsense. *** does not need to be American freights manager or any companies manager. This company is a horrible place with horrible furniture. The loveseat has already broke also and with this kind of service from the manager I know I will not be getting anywhere. I am out 1300.00 dollars on these couches which I already paid off may I add! I do not appreciate the way I have been treated and want a complete refund and want these couches taken out of my home and want *** fired! I will not settle for anything less. And why is there no corporate umber that can be contacted with complaints. It’s because they are a horrible company that are ripping people off!