American Freight: Furniture, Mattress, and Appliance

I ordered furniture from this company on March 23rd, 2018. I had ordered a dinette set and a bed frame. I have been making payments every 2 weeks on time to this company to pay for these purchases. I got everything paid off July 17th. When it comes time for me to get my furniture delivered to me, they don't have my table top in stock. They tell me that they have to order it and it could take around 2 weeks. I do not understand how they do not have this in stock after I ordered it back in March. They knew when my delivery date was. Because of the frustration of this and how my service is poor, I asked for my money refunded. When I asked for my refund, they told me it would take 2 weeks to a month. It should not take this long. I want my refund now and no more contact with this business.

I ordered furniture from this company on March 23rd, 2018. I had ordered a dinette set and a bed frame. I have been making payments every 2 weeks on time to this company to pay for these purchases. I got everything paid off July 17th. When it comes time for me to get my furniture delivered to me, they don't have my table top in stock. They tell me that they have to order it and it could take around 2 weeks. I do not understand how they do not have this in stock after I ordered it back in March. They knew when my delivery date was. Because of the frustration of this and how my service is poor, I asked for my money refunded. When I asked for my refund, they told me it would take 2 weeks to a month. It should not take this long. I want my refund now and no more contact with this business.

We spent a LOT of money with this company. We purchased 2 living room furniture sets, tables, beds, and chairs. We also purchased the warranties with all of the furniture we bought. We wound up spending over $10000.00 here. When we picked up the second set of furniture, we were given the wrong couch. When we finally got the correct couch, it was broken. We called as soon as we found the issue and reported it. This company told us that the warranty would replace it, and since we reported it within the first 30 days, it would be replaced anyway. I have begged them for 3 months to get me my new couch. I called today and they told me my claim was denied. Today I was told that I had 48 hours to report the damage and the warranty only covers spills and tears to the fabric. I was also told that if I wanted my couch replaced I needed to purchase another one. This company is ripping people off by lying to them to get them to buy furniture from here. I purchased something that was broken when I got it and instead of them replacing it, they put it off for 3 months and said I didn’t report it when I should have. All I asked for was my couch to be replaced.

I purchased a living room furniture and bunk beds and both are broken. I purchased a warranty that cost $300 and I purchased it in February of 2016. The company said that they denied my claim because of where the furniture is ripped and broken they denied. When I purchased their employee did not explain that they just said get a warranty because it was a floor model in case anything gets broken. When I first purchased when they delivered it had a hole on the outside of the couch so I had to take them to magistrate because they were not going to give me another couch. Once I did that they called me and gave me new furniture.

We spent a LOT of money with this company. We purchased 2 living room furniture sets, tables, beds, and chairs. We also purchased the warranties with all of the furniture we bought. We wound up spending over $10000.00 here. When we picked up the second set of furniture, we were given the wrong couch. When we finally got the correct couch, it was broken. We called as soon as we found the issue and reported it. This company told us that the warranty would replace it, and since we reported it within the first 30 days, it would be replaced anyway. I have begged them for 3 months to get me my new couch. I called today and they told me my claim was denied. Today I was told that I had 48 hours to report the damage and the warranty only covers spills and tears to the fabric. I was also told that if I wanted my couch replaced I needed to purchase another one. This company is ripping people off by lying to them to get them to buy furniture from here. I purchased something that was broken when I got it and instead of them replacing it, they put it off for 3 months and said I didn’t report it when I should have. All I asked for was my couch to be replaced.

I purchased a living room furniture and bunk beds and both are broken. I purchased a warranty that cost $300 and I purchased it in February of 2016. The company said that they denied my claim because of where the furniture is ripped and broken they denied. When I purchased their employee did not explain that they just said get a warranty because it was a floor model in case anything gets broken. When I first purchased when they delivered it had a hole on the outside of the couch so I had to take them to magistrate because they were not going to give me another couch. Once I did that they called me and gave me new furniture.

I bought a sofa for $1,200 exchanged it for the Lola bedroom set .. it took them a while to change my bed over from the sofa they said they were using a different system when I bought the sofa. Okay, I let that go even though I had to keep contacting them and going up there to see any progress. I came and got my whole bedroom set outside of the mirror on June 12th. The manager told me he would personally deliver my mirror, okay.. I left with the impression everything would be find and I’d be sleep in my bed.. well when I got home the bed didn’t match they gave me two different beds the nails didn’t fit the headboard. I called them and told them then went up there to get the ones that would fit.. got back home it didn’t fit and the back of the headboard broke I was missing some of my bed.. they gave me extra pieces to another bed but didn’t give me my whole bed. I called and told them my issue they told me they would get a bed and mirror for me and deliver free of charge.. well today is June 17th and I didn’t get a call or anything from them like usual.. so as usual I call them they tell me who ever it was that was suppose to get my bed and mirror they got sick and couldn’t go. I thought that’s why businesses hire other employees. I am very aggravated with this situation I have been very patient and understanding but I moved on the 12th and I haven’t slept in my own house because I don’t have a bed to sleep on. I shouldn’t have to keep contacting them and going up there for them to correctly do there job. They are very lackadaisical and nonchalant.

I bought a sofa for $1,200 exchanged it for the Lola bedroom set .. it took them a while to change my bed over from the sofa they said they were using a different system when I bought the sofa. Okay, I let that go even though I had to keep contacting them and going up there to see any progress. I came and got my whole bedroom set outside of the mirror on June 12th. The manager told me he would personally deliver my mirror, okay.. I left with the impression everything would be find and I’d be sleep in my bed.. well when I got home the bed didn’t match they gave me two different beds the nails didn’t fit the headboard. I called them and told them then went up there to get the ones that would fit.. got back home it didn’t fit and the back of the headboard broke I was missing some of my bed.. they gave me extra pieces to another bed but didn’t give me my whole bed. I called and told them my issue they told me they would get a bed and mirror for me and deliver free of charge.. well today is June 17th and I didn’t get a call or anything from them like usual.. so as usual I call them they tell me who ever it was that was suppose to get my bed and mirror they got sick and couldn’t go. I thought that’s why businesses hire other employees. I am very aggravated with this situation I have been very patient and understanding but I moved on the 12th and I haven’t slept in my own house because I don’t have a bed to sleep on. I shouldn’t have to keep contacting them and going up there for them to correctly do there job. They are very lackadaisical and nonchalant.

I have been waiting for 10 days past my verbal delivery date. Can not tell me when my product will be delivered. I called and was told I could cancel on 7/7/18 by Cedric and now a Brenton will not honor Cedric's word and will not void or cancel my contract.
Product_Or_Service: Bed

I have been waiting for 10 days past my verbal delivery date. Can not tell me when my product will be delivered. I called and was told I could cancel on 7/7/18 by Cedric and now a Brenton will not honor Cedric's word and will not void or cancel my contract.
Product_Or_Service: Bed

Contacted American Freight thru the website support.americanfreight.com/contact-us on 07/04/2018 and haven't heard back yet .
Called store that I purchased my sofa on 07/06/2018 and Javier asked me to send an email with pictures and he would contact manufacturer to file my warranty claim.
0709/2018 Javier called me back saying that he can't file a claim because I bought my couch discounted . He said to look for it on receipt that it stated no warranty. I looked at my receipt and it does not state that the item had no manufacture warranty. It says NO REFUND, NO RETURN, NO EXCHANGE. I am not asking for any of this. I am only asking to get the sofa fixed , so yes, I am asking that your store stays behind the quality of your product. If I had read the reviews on Revdex.com before going to the store, I would never buy a couch from you.
I purchased the couch on 07/2017. I don't have pets, no kids. It does amazes me that a couch would only last for 12 months.
I sent the email to Javier, stating that I checked my receipt but could not find any information that I don't have a warranty. He hasn't return my call or email. He gave me a website to file a claim which is www.americanfurn.net but that doesn't work either .

Contacted American Freight thru the website support.americanfreight.com/contact-us on 07/04/2018 and haven't heard back yet .
Called store that I purchased my sofa on 07/06/2018 and Javier asked me to send an email with pictures and he would contact manufacturer to file my warranty claim.
0709/2018 Javier called me back saying that he can't file a claim because I bought my couch discounted . He said to look for it on receipt that it stated no warranty. I looked at my receipt and it does not state that the item had no manufacture warranty. It says NO REFUND, NO RETURN, NO EXCHANGE. I am not asking for any of this. I am only asking to get the sofa fixed , so yes, I am asking that your store stays behind the quality of your product. If I had read the reviews on Revdex.com before going to the store, I would never buy a couch from you.
I purchased the couch on 07/2017. I don't have pets, no kids. It does amazes me that a couch would only last for 12 months.
I sent the email to Javier, stating that I checked my receipt but could not find any information that I don't have a warranty. He hasn't return my call or email. He gave me a website to file a claim which is www.americanfurn.net but that doesn't work either .

I PURCHASED A BED AND MATTRESS SET AND WAS TALKED INTO MAKING WEEKLY PAYMENTS TOLD IT WOULD BE SAME AS CASH FOR 6 MONTHS BY THE SALES ASSOCIATE. ONLY TO FIND OUT 4 WEEKS AFTER BRINGING THE BED HOME THAT WHAT HE ACTUALLY HAD ME SIGNED UP TO DO WAS A LEASE TO OWN AGREEMENT. IT TOOK 4 WEEKS TO GET THE AGREEMENT IN MY E-MAIL, FINALLY, AFTER REQUESTING IT 8-10 DIFFERENT TIMES BEFORE GIVING MY 1ST PAYMENT. WHEN I QUESTIONED WHY MY INITIAL MONIES DOWN PLUS WHAT I HAD JUST PAID SHOULD HAVE HAD THE CASH PRICE OF 896.00 DOWN TO 700. THAT WAS 5 WEEKS AFTER BRINGING THE BED HOME, THE BALANCE WAS LITERALLY ONLY 56.00 DOLLARS LESS AFTER PAYING 196.00 INTO THIS, THATS THE FIRST I LEARNED OF THIS LEASE/RENT TO OWN. OF COARSE THIS BECOMES MY WORD AGAINST THE SALES PERSONS. HOWEVER THE WAY THIS ALL HAPPENED THERES NO WAY IT COULD BE THE 1ST TIME SO LOOK INTO IT ON YOUR OWN, HOWEVER ONLY PAY CASH FROM THIS PLACE OR YOU WILL GET STUCK BY THE OUT OF NOWHERE BANK THEY DO BUSINESS WITH WINDING UP NOTHING YOU CAN DO ABOUT IT PAYING 3,000.00 FOR A BED IN WEEKLY PAYMENTS THAT I COULD HAVE JUST PAID 896.00 SAME DAY FOR. AS FOR THE BANK, AMERICAN FIRST FINANCE, THEY WITHOUT MY APPROVAL STARTED TAKING MONIES OUT OF MY ACCOUT AS THEY SAW FIT UNTILL I HAD TO CANCEL THE ACCOUT TO STOP THEM . THEY THEN STARTED DOING THE SAME FROM MY WIFES ACCOUNT TILL CANCELING HERS AS WELL. THEY LITERALLY STOLE MONIE FROM OUR ACCOUNTS AND WE WERE TOLD THERE WAS NOTHING THAT COULD BE DONE DUE TO US GIVING THEM THE INFO IN THE FIRST PLACE EVEN THOUGH NEVER GIVING PERMISSIONS TO DO SO. PLEASE STAY CLEAR FROM BOTH OF THESE BUSINESSES FOR YOUR OWN GOOD. LIKE I SAID THE WAY THEY DID US THERES NO WAY WE WERE THE FIRST/ ONLY/ NOR IM SURE GOING TO BE THE LAST.

I PURCHASED A BED AND MATTRESS SET AND WAS TALKED INTO MAKING WEEKLY PAYMENTS TOLD IT WOULD BE SAME AS CASH FOR 6 MONTHS BY THE SALES ASSOCIATE. ONLY TO FIND OUT 4 WEEKS AFTER BRINGING THE BED HOME THAT WHAT HE ACTUALLY HAD ME SIGNED UP TO DO WAS A LEASE TO OWN AGREEMENT. IT TOOK 4 WEEKS TO GET THE AGREEMENT IN MY E-MAIL, FINALLY, AFTER REQUESTING IT 8-10 DIFFERENT TIMES BEFORE GIVING MY 1ST PAYMENT. WHEN I QUESTIONED WHY MY INITIAL MONIES DOWN PLUS WHAT I HAD JUST PAID SHOULD HAVE HAD THE CASH PRICE OF 896.00 DOWN TO 700. THAT WAS 5 WEEKS AFTER BRINGING THE BED HOME, THE BALANCE WAS LITERALLY ONLY 56.00 DOLLARS LESS AFTER PAYING 196.00 INTO THIS, THATS THE FIRST I LEARNED OF THIS LEASE/RENT TO OWN. OF COARSE THIS BECOMES MY WORD AGAINST THE SALES PERSONS. HOWEVER THE WAY THIS ALL HAPPENED THERES NO WAY IT COULD BE THE 1ST TIME SO LOOK INTO IT ON YOUR OWN, HOWEVER ONLY PAY CASH FROM THIS PLACE OR YOU WILL GET STUCK BY THE OUT OF NOWHERE BANK THEY DO BUSINESS WITH WINDING UP NOTHING YOU CAN DO ABOUT IT PAYING 3,000.00 FOR A BED IN WEEKLY PAYMENTS THAT I COULD HAVE JUST PAID 896.00 SAME DAY FOR. AS FOR THE BANK, AMERICAN FIRST FINANCE, THEY WITHOUT MY APPROVAL STARTED TAKING MONIES OUT OF MY ACCOUT AS THEY SAW FIT UNTILL I HAD TO CANCEL THE ACCOUT TO STOP THEM . THEY THEN STARTED DOING THE SAME FROM MY WIFES ACCOUNT TILL CANCELING HERS AS WELL. THEY LITERALLY STOLE MONIE FROM OUR ACCOUNTS AND WE WERE TOLD THERE WAS NOTHING THAT COULD BE DONE DUE TO US GIVING THEM THE INFO IN THE FIRST PLACE EVEN THOUGH NEVER GIVING PERMISSIONS TO DO SO. PLEASE STAY CLEAR FROM BOTH OF THESE BUSINESSES FOR YOUR OWN GOOD. LIKE I SAID THE WAY THEY DID US THERES NO WAY WE WERE THE FIRST/ ONLY/ NOR IM SURE GOING TO BE THE LAST.

After almost six weeks of waiting, speaking to the regional manager a few times, calling every store near me, after being quoted three weeks for delivery after purchase, I'm done . Three thousand dollars was spent on total, and we still have not one piece of our five piece King bed set, or our mattress . I'm *** . There has been next to NOTHING for communication, when I've reached out to the regional manager Cana, she gave me some half *** voicemail in return, I've been sent in a wild goose chase to even find this woman . Plenty of friends and even strangers are now aware of the *** service that American Freight has to offer to anyone who actually makes them money. And I am not the one. Already done a review on their page with much more detail, but I'm sure it won't make it to the public because there's literally proof of my communication to them with nothing in return . So . Have fun getting out of the hot water on this one, American Freight . Many people in Delaware and Dublin have changed their minds on the business they will be choosing to finish their homes .

I ordered furniture and paid for it on 5-6-18. I ordered a 3 piece furniture set with ott. at the time I scheduled delivery and everything they had in stock. I have waited over a month going on 2 months I have made 2 payments to my credit towards the furniture and still have NOT received it. I contacted the store many times and they keep giving me the run around. first they stated it was out of stock everywhere so I called some of the local regional stores and they had it in stock and held it for pick up. I called the store I purchased from and they were to set up a transfer for it. to this day they still have NOT transferred it to their store nor delivered it to me. I keep being lied to about it. I got rid of my furniture in my home under the pretense that I would have this new furniture, so my and my family have been sitting on the floor for 2 months. I am not happy and neither is my family.

After almost six weeks of waiting, speaking to the regional manager a few times, calling every store near me, after being quoted three weeks for delivery after purchase, I'm done . Three thousand dollars was spent on total, and we still have not one piece of our five piece King bed set, or our mattress . I'm *** . There has been next to NOTHING for communication, when I've reached out to the regional manager Cana, she gave me some half *** voicemail in return, I've been sent in a wild goose chase to even find this woman . Plenty of friends and even strangers are now aware of the *** service that American Freight has to offer to anyone who actually makes them money. And I am not the one. Already done a review on their page with much more detail, but I'm sure it won't make it to the public because there's literally proof of my communication to them with nothing in return . So . Have fun getting out of the hot water on this one, American Freight . Many people in Delaware and Dublin have changed their minds on the business they will be choosing to finish their homes .

I ordered furniture and paid for it on 5-6-18. I ordered a 3 piece furniture set with ott. at the time I scheduled delivery and everything they had in stock. I have waited over a month going on 2 months I have made 2 payments to my credit towards the furniture and still have NOT received it. I contacted the store many times and they keep giving me the run around. first they stated it was out of stock everywhere so I called some of the local regional stores and they had it in stock and held it for pick up. I called the store I purchased from and they were to set up a transfer for it. to this day they still have NOT transferred it to their store nor delivered it to me. I keep being lied to about it. I got rid of my furniture in my home under the pretense that I would have this new furniture, so my and my family have been sitting on the floor for 2 months. I am not happy and neither is my family.

I received my couch and one of the leg anchors was broken, there is a tear in the favric from where the delivery guys tore it and the main seat spring is broken. I called them right away and it took them two months to get me a new couch. When they came to deliver it it was the wrong color. After that I informed them I was moving soon and instead of delivering to a second story apartment I told them I would be okay if they would want to wait until I moved into a one story house. After I moved I called and they said my couch is discontinued and I could have one similar, it was less expensive the the one I have and they never actually sent me the email to look at it. When I called back again they told me my couch issues were resolved so I asked them why I still have a broken couch. They then wanted me all by myself to take pictures of the damage and I expressed to them I couldn’t lift up the couch on my own. Then insisted they couldn’t proceed with out pictures of the broken couch after many many times of me telling them I am incapable of lifting the couch by myself. They gave me the regional managers number and hung up on me.

I received my couch and one of the leg anchors was broken, there is a tear in the favric from where the delivery guys tore it and the main seat spring is broken. I called them right away and it took them two months to get me a new couch. When they came to deliver it it was the wrong color. After that I informed them I was moving soon and instead of delivering to a second story apartment I told them I would be okay if they would want to wait until I moved into a one story house. After I moved I called and they said my couch is discontinued and I could have one similar, it was less expensive the the one I have and they never actually sent me the email to look at it. When I called back again they told me my couch issues were resolved so I asked them why I still have a broken couch. They then wanted me all by myself to take pictures of the damage and I expressed to them I couldn’t lift up the couch on my own. Then insisted they couldn’t proceed with out pictures of the broken couch after many many times of me telling them I am incapable of lifting the couch by myself. They gave me the regional managers number and hung up on me.