American Freight: Furniture, Mattress, and Appliance

Failed to deliver all items I purchased on the promised day. Delivery drivers then started they were unable to bring the forgotten items back that same day. I was then told I had to come pick up the items myself if I wanted the items. I was then told by Matt that he could not compensate me for my troubles on having to come out and pick up the items. Terrible customer service. Beware of false promises and lack of effort to make up on their errors.

At no time was it explained that there would be a 100% leasing markup on our furniture. So instead of paying the $998 we ended up having an agreement of almost 2000. Then when then when I called their financing company they flat out didnt tell me there was a leaseing fee when I asked how much and what we were paying for and if there would be any additional fees on top. I have never been so dissatisfied with your team. I used to recommend you too all my friends and family but now will tell them to go to somewhere name brand since I could have gotten alot more for my 2000. Now im stuck fighting with this finance company over there inexperenced reps and your shady sales practices and omiting very valuable information to prospective buyers because you wanted a sale.

Product- decent furniture, serving its purpose for my mother.
Customer service- SUCKS TO THE HIGHEST, professionalism is in the bottom of the barrel.
trying to get an issue resolved due to miscommunication and misunderstanding understandings and/or deliberately falsified information.
Upon getting approved for credit for purchase. I specifically asked the sales associate if that was a monthly payment , he confirmed several times in fact even showing me the paper work stating that it was to going to be my MONTHLY payment, however 1 week later I received a call from financial department stating my payments are weekly and was requested another payment outside the scheduled payment date. After trying numerous times to explain and ask for understanding I kept being passed around as well as shuffled as someone they really didn't care to help or show any concern for. ....
Dealing with my mother in hospital fighting cancer and having to leave to deal with this foolishness. Even from leadership , the quality of service was not at all present or represented from a company who prides themselves on customer service , is extremely horrible.
I have spread and recommended all my family and friends as well as future potential customer to RUN to another source for furniture, DO NOT come to american freight, ESPECIALLY do not get anything financed, bunch of liars.

Product- decent furniture, serving its purpose for my mother.
Customer service- SUCKS TO THE HIGHEST, professionalism is in the bottom of the barrel.
trying to get an issue resolved due to miscommunication and misunderstanding understandings and/or deliberately falsified information.
Upon getting approved for credit for purchase. I specifically asked the sales associate if that was a monthly payment , he confirmed several times in fact even showing me the paper work stating that it was to going to be my MONTHLY payment, however 1 week later I received a call from financial department stating my payments are weekly and was requested another payment outside the scheduled payment date. After trying numerous times to explain and ask for understanding I kept being passed around as well as shuffled as someone they really didn't care to help or show any concern for. ....
Dealing with my mother in hospital fighting cancer and having to leave to deal with this foolishness. Even from leadership , the quality of service was not at all present or represented from a company who prides themselves on customer service , is extremely horrible.
I have spread and recommended all my family and friends as well as future potential customer to RUN to another source for furniture, DO NOT come to american freight, ESPECIALLY do not get anything financed, bunch of liars.

In April this year I put a sectional on layaway at the *** store, I called my payments in over the phone because I live an hour away from this location, at the end of July I called to pay my last payment, at that time I was told by the manager of the store to "hold off on that last payment" they no longer had that sectional in stock and to come down to pick something else and even if it was more money he would "eat the price" for the inconvenience , well I have been visiting their website frequently to try and find something else I like and they do not have anything else that I like so I went to the store in *** last night to discuss this with the store manager Sam, only to find out he has since been fired for stealing. For example taking peoples payments and not giving them a receipt and keeping the money! So anyway I was told I could not have a refund only store credit and to just keep checking back for something I like. On my receipt it states "if the merchandise is not available within four week period, you will be entitled to a FULL refund or ALL LAYAWAY PAYMENTS" I am going back to the store today with my husband and getting my money back! After reading reviews on here about bedbugs and people having so many problems with this place I do not want anything from this place except my money!!

In April this year I put a sectional on layaway at the *** store, I called my payments in over the phone because I live an hour away from this location, at the end of July I called to pay my last payment, at that time I was told by the manager of the store to "hold off on that last payment" they no longer had that sectional in stock and to come down to pick something else and even if it was more money he would "eat the price" for the inconvenience , well I have been visiting their website frequently to try and find something else I like and they do not have anything else that I like so I went to the store in *** last night to discuss this with the store manager Sam, only to find out he has since been fired for stealing. For example taking peoples payments and not giving them a receipt and keeping the money! So anyway I was told I could not have a refund only store credit and to just keep checking back for something I like. On my receipt it states "if the merchandise is not available within four week period, you will be entitled to a FULL refund or ALL LAYAWAY PAYMENTS" I am going back to the store today with my husband and getting my money back! After reading reviews on here about bedbugs and people having so many problems with this place I do not want anything from this place except my money!!

In May, I purchased a sofa and loveseat set and a bedroom set from American Freight in *** NY and paid for delivery services. Within two weeks, the seam started splitting on the loveseat. I promptly contacted the store and was provided with instructions to file a warranty claim which I did. It took over the expected time to receive approval to exchange the loveseat via the warranty claim. The loveseat was exchanged and I was not charged a delivery fee for this exchange. I filed another claim regarding the sofa as the same thing occurred in which the seam split. After waiting four weeks which was the expectation set from my previous claim, I was told that it could take up to six weeks, which this was not previously explained. I followed up again and received approval on my warranty claim to exchange the sofa. I was instructed to call the store to arrange for the exchange. When I did, the employees I spoke with said that I would be charged a delivery fee even though I had previously paid a delivery fee on the defective sofa. I asked to speak with management on several calls and was told no one was available. I was told to call back at particular times but when I did a manager wasn’t available. I was told a manager would call me back but no one did. I was then told to contact Rachel who handles the warranty claims but she doesn’t respond to my emails and won’t call me back. The employees have been somewhat rude, uncaring, and not knowledgeable. This has been a very frustrating experience and has made me not want to do business with this company again if this is how they value and treat people.

Me and my husband walked into American Freight looking for a dining room set an associate name Wesley came up to us asking if we needed any help and we asked if our first choice of a dining room was available. He said he would go check and let us know when he returned he came back and said that they didn't have that model available so we picked out another model and he stated again that he would go and check if there was any more models available. He came back and said that yes there was one more available so we went ahead and said we would purchase that model. He seemed super nice and kept saying how he was going to look out for us and give us a discount and also said that he was giving us a 5 year replacement plan. And gave us a delivery date and what seemed was a great purchase turned out to be a huge scam. When we got our delivery the table and chair were all scratched and one of the legs of the chairs was pretty much about to break and they delivered 5 chairs of our 6 chair set. So I went ahead and called American Freight and spoke to who said was the manager and he stated that there was nothing he could do that we bought the floor model and the floor models are sold as is. Mind you why would I buy an incomplete dining set it just makes no sense. And we were never told we were buying a floor model because if that was the case I would of never of spent that much money for a floor model. I know for a fact that it wasn't a floor model because the sale associate Wesley said that he himself would be building the chairs so he was going to make sure they were built right. So tell me if that was the case then why did I receive the floor model. Now to go on about the 5 chairs, the manager stated that the floor model came with 5 chairs but our receipt it clearly says 6 chairs and I have picture proof that the floor model included 6 chairs. This company is a complete rip off and the associate Wesley is a scam artist please whatever you do dont buy from this company unless your looking for lies and a big head ache. I am contacting the corporate office as well as the Revdex.com so they are aware of this store that scams people for their money with their lies and tricks. If I could give them no stars I would because this place does not deserve any ratings.

In May, I purchased a sofa and loveseat set and a bedroom set from American Freight in *** NY and paid for delivery services. Within two weeks, the seam started splitting on the loveseat. I promptly contacted the store and was provided with instructions to file a warranty claim which I did. It took over the expected time to receive approval to exchange the loveseat via the warranty claim. The loveseat was exchanged and I was not charged a delivery fee for this exchange. I filed another claim regarding the sofa as the same thing occurred in which the seam split. After waiting four weeks which was the expectation set from my previous claim, I was told that it could take up to six weeks, which this was not previously explained. I followed up again and received approval on my warranty claim to exchange the sofa. I was instructed to call the store to arrange for the exchange. When I did, the employees I spoke with said that I would be charged a delivery fee even though I had previously paid a delivery fee on the defective sofa. I asked to speak with management on several calls and was told no one was available. I was told to call back at particular times but when I did a manager wasn’t available. I was told a manager would call me back but no one did. I was then told to contact Rachel who handles the warranty claims but she doesn’t respond to my emails and won’t call me back. The employees have been somewhat rude, uncaring, and not knowledgeable. This has been a very frustrating experience and has made me not want to do business with this company again if this is how they value and treat people.

Me and my husband walked into American Freight looking for a dining room set an associate name Wesley came up to us asking if we needed any help and we asked if our first choice of a dining room was available. He said he would go check and let us know when he returned he came back and said that they didn't have that model available so we picked out another model and he stated again that he would go and check if there was any more models available. He came back and said that yes there was one more available so we went ahead and said we would purchase that model. He seemed super nice and kept saying how he was going to look out for us and give us a discount and also said that he was giving us a 5 year replacement plan. And gave us a delivery date and what seemed was a great purchase turned out to be a huge scam. When we got our delivery the table and chair were all scratched and one of the legs of the chairs was pretty much about to break and they delivered 5 chairs of our 6 chair set. So I went ahead and called American Freight and spoke to who said was the manager and he stated that there was nothing he could do that we bought the floor model and the floor models are sold as is. Mind you why would I buy an incomplete dining set it just makes no sense. And we were never told we were buying a floor model because if that was the case I would of never of spent that much money for a floor model. I know for a fact that it wasn't a floor model because the sale associate Wesley said that he himself would be building the chairs so he was going to make sure they were built right. So tell me if that was the case then why did I receive the floor model. Now to go on about the 5 chairs, the manager stated that the floor model came with 5 chairs but our receipt it clearly says 6 chairs and I have picture proof that the floor model included 6 chairs. This company is a complete rip off and the associate Wesley is a scam artist please whatever you do dont buy from this company unless your looking for lies and a big head ache. I am contacting the corporate office as well as the Revdex.com so they are aware of this store that scams people for their money with their lies and tricks. If I could give them no stars I would because this place does not deserve any ratings.

DO NOT GO TO THIS FURNITURE PLACE, INTEREST CHARGE IS 144%, YOU READ THAT RIGHT AND THE STORE IS FULLY AWARE OF IT. THIS SHOULD BE ILLEGAL.

DO NOT GO TO THIS FURNITURE PLACE, INTEREST CHARGE IS 144%, YOU READ THAT RIGHT AND THE STORE IS FULLY AWARE OF IT. THIS SHOULD BE ILLEGAL.

American Freight advertises great sales on television but the furniture they are selling at the great price is low quality. They have better furniture that they place in other rooms that they don't show you. I found mine by walking into the dining sets. After choosing a set at a reasonable price they offered to finance including 101 days of free interest. That sounded great until I signed the paperwork and realized that if I did not completely pay it off within those 101 days then I would end up paying over double. My total was approximately $875 and I would end up paying more than $1900 if it was not taken care of. The interest they charge is absolutely ridiculous and should be illegal. They have to have a credit or debit card to submit the paperwork to finance. They did not say until afterward that they would automatically take a payment from it. They did a down payment on mine which they did not submit as a credit charge it was done as a cash advance which my credit card charges a fee for. I called the finance company they use and they changed my card to a bank account so that does not happen again but did not offer an apology or a credit. They also could not tell me where my down payment went to because it did not go toward my purchase. Their advertising is very misleading and the sales associates are not very knowledgeable of the finance policy. Once you sign you are stuck with this and it should not be allowed or tolerated. They also offered me free cleaner before I left but it was not cleaner...it was furniture polish for wood and leather and I did not purchase either so it did not help me.

American Freight advertises great sales on television but the furniture they are selling at the great price is low quality. They have better furniture that they place in other rooms that they don't show you. I found mine by walking into the dining sets. After choosing a set at a reasonable price they offered to finance including 101 days of free interest. That sounded great until I signed the paperwork and realized that if I did not completely pay it off within those 101 days then I would end up paying over double. My total was approximately $875 and I would end up paying more than $1900 if it was not taken care of. The interest they charge is absolutely ridiculous and should be illegal. They have to have a credit or debit card to submit the paperwork to finance. They did not say until afterward that they would automatically take a payment from it. They did a down payment on mine which they did not submit as a credit charge it was done as a cash advance which my credit card charges a fee for. I called the finance company they use and they changed my card to a bank account so that does not happen again but did not offer an apology or a credit. They also could not tell me where my down payment went to because it did not go toward my purchase. Their advertising is very misleading and the sales associates are not very knowledgeable of the finance policy. Once you sign you are stuck with this and it should not be allowed or tolerated. They also offered me free cleaner before I left but it was not cleaner...it was furniture polish for wood and leather and I did not purchase either so it did not help me.

On February 23, 2018 I purchased a couch and love seat. I decided to order versus take the floor model and was told this would take up to six weeks. At 4 weeks I called for a follow up and they were unable to even tell me if it had been ordered but ensured we would get it by 6 six weeks. Then the 6 week mark came and they still did not have the furniture nor could they show it being ordered and stated their district manager does the ordering. We tried several times to contact the DM without a return call and being told my the manager that he had not heard from the DM. Finally I called another store who had the furniture and told the local store what store had it. Wouldn't you know then the DM called us back and the local store aggranged to have them deliver it. When we purchased the furniture we got the protection plan and when I asked about the frame being covered while it said wood and other hard surface that this included the metal frame. A side of our couch has since become loose. On August 20th I called the store and was told to send pictures in an email and they would send it up. When I called back on August 29th to follow up I was told that they needed me to resend the videos taken. I also asked how I could see the communication to know when it was sent to the manufacturer and tolded they don't have a way to send that to me. So my husband called the warranty company who had to find out about if it was covered my them or the manufacturer and they would call us back this was August 30, 2018. On September 5 we were told by the warranty company that they put it in to only cover fabric. So I called the store and spoke with the manager who proceeded to tell me the warranty does not cover the frame and that there systems delete the emails so he couldn't tell me when they sent anything to the manufacturer nor could he tell me how they followed up with issues like this. I have since called the DM and am awaiting a call back.
Product_Or_Service: Hollister Brown Manual Motion Sofa
Order_Number: *** Account_Number:

Terrible company, very poorly organized. They sell things which they don’t have stock and then don’t want to respond at all.
Don’t buy here ever!!!!

On February 23, 2018 I purchased a couch and love seat. I decided to order versus take the floor model and was told this would take up to six weeks. At 4 weeks I called for a follow up and they were unable to even tell me if it had been ordered but ensured we would get it by 6 six weeks. Then the 6 week mark came and they still did not have the furniture nor could they show it being ordered and stated their district manager does the ordering. We tried several times to contact the DM without a return call and being told my the manager that he had not heard from the DM. Finally I called another store who had the furniture and told the local store what store had it. Wouldn't you know then the DM called us back and the local store aggranged to have them deliver it. When we purchased the furniture we got the protection plan and when I asked about the frame being covered while it said wood and other hard surface that this included the metal frame. A side of our couch has since become loose. On August 20th I called the store and was told to send pictures in an email and they would send it up. When I called back on August 29th to follow up I was told that they needed me to resend the videos taken. I also asked how I could see the communication to know when it was sent to the manufacturer and tolded they don't have a way to send that to me. So my husband called the warranty company who had to find out about if it was covered my them or the manufacturer and they would call us back this was August 30, 2018. On September 5 we were told by the warranty company that they put it in to only cover fabric. So I called the store and spoke with the manager who proceeded to tell me the warranty does not cover the frame and that there systems delete the emails so he couldn't tell me when they sent anything to the manufacturer nor could he tell me how they followed up with issues like this. I have since called the DM and am awaiting a call back.
Product_Or_Service: Hollister Brown Manual Motion Sofa
Order_Number: *** Account_Number:

Terrible company, very poorly organized. They sell things which they don’t have stock and then don’t want to respond at all.
Don’t buy here ever!!!!

!!!!ALERT!!!DON'T GO HERE TOTAL SCAM.
Went in April 2018 looking for a Sectional sofa for $1000.00 and after talikng to the sales person opted to finance it thru their financing company. "they said after the 90 days free intrest it will only be a 24% intrest for the remainder). FALSE its a total SCAM!!!!!!!! we paid $800.00 with in the 90 days of free intrest, till now we have paid $1200.00. Called their after their financing company andnow charging us $1200.00 on top of the $800.00 that we already paid. their financing is a CONTRACT TO RENTAL TO LEASE!!!

!!!!ALERT!!!DON'T GO HERE TOTAL SCAM.
Went in April 2018 looking for a Sectional sofa for $1000.00 and after talikng to the sales person opted to finance it thru their financing company. "they said after the 90 days free intrest it will only be a 24% intrest for the remainder). FALSE its a total SCAM!!!!!!!! we paid $800.00 with in the 90 days of free intrest, till now we have paid $1200.00. Called their after their financing company andnow charging us $1200.00 on top of the $800.00 that we already paid. their financing is a CONTRACT TO RENTAL TO LEASE!!!