American Freight: Furniture, Mattress, and Appliance

My husband and I purchased a whole living room set. Recliner, loveseat, two end tables, and coffee table. It was made clear at the time of purchase that we needed the furniture before the new year. We even we so far as to offer to pay full price for the display couches and were denied because, “they could sell 10 of those couches before they even get them restocked.” Well we decide to order the couches when we were assured that they would be delivered in two weeks. We call after two weeks and we were told that it was running behind and that we would have it bythe 1st for sure. NOW I just called the day after Christmas as I need to have the couches by the new year and the manager says that the date of delivery is now moving even further again!, to January 15th. I expect when I spend $2000 with a store that they can atleast own up to there side of the contract of sale. I would never come here again after I cancel my order.

My husband and I purchased a whole living room set. Recliner, loveseat, two end tables, and coffee table. It was made clear at the time of purchase that we needed the furniture before the new year. We even we so far as to offer to pay full price for the display couches and were denied because, “they could sell 10 of those couches before they even get them restocked.” Well we decide to order the couches when we were assured that they would be delivered in two weeks. We call after two weeks and we were told that it was running behind and that we would have it bythe 1st for sure. NOW I just called the day after Christmas as I need to have the couches by the new year and the manager says that the date of delivery is now moving even further again!, to January 15th. I expect when I spend $2000 with a store that they can atleast own up to there side of the contract of sale. I would never come here again after I cancel my order.

Upon purchase of furniture, I was given a contract stating that delivery fee was $60, to be paid in cash upon arrival. On their way to delivery my furniture, they called me and stated that the price was now $90. The only justification I was given when I called to resolve the problem was that the salesperson who did this was "new." I was refused my request for the additional $30 to be refunded to me.

Upon purchase of furniture, I was given a contract stating that delivery fee was $60, to be paid in cash upon arrival. On their way to delivery my furniture, they called me and stated that the price was now $90. The only justification I was given when I called to resolve the problem was that the salesperson who did this was "new." I was refused my request for the additional $30 to be refunded to me.

used the lay away deal,dim lit warehouse hard to read form I signed, sales guy basically led us to think once furniture paid for no more auto payments to come out(6 months). Come to find out it stated if wasn't paid for in 3 months we would pay double the cost!! Stay away from this place, I am refusing to pay te other 450.00 I think we were mislead(i gues I should have taken a magnify glass and flashlite to read, we are on fixed income but this taught me to not buy til you have the money, finance company American first got a little richer--shame on me for trusting sales people when forms are hard to read!!!

used the lay away deal,dim lit warehouse hard to read form I signed, sales guy basically led us to think once furniture paid for no more auto payments to come out(6 months). Come to find out it stated if wasn't paid for in 3 months we would pay double the cost!! Stay away from this place, I am refusing to pay te other 450.00 I think we were mislead(i gues I should have taken a magnify glass and flashlite to read, we are on fixed income but this taught me to not buy til you have the money, finance company American first got a little richer--shame on me for trusting sales people when forms are hard to read!!!

We bought 2 sofas that fell apart. So American Freight said I have a pair that is much better quality. So they exchanged the 2 sofas. Then those fell apart. So I complained to the corporate office and they exchanged for what he said was excellent quality. Theses two sofas have caved in inside the seating. Like the last sofas all did. I am very upset because I offered to get a more expensive set and pay the difference for bettter quality. Than the sofas we had been getting. He guaranteed me they wouldn't fall apart and so they did. We don't hardly use the sofas. I expect to use the $900.00 credit for this last pair and pay $500.00 for a more dependable set.

I am in my 50s and have purchased MANY items over those years.
I would have to say this was the absolute worse experience I have ever had.
I had to rate this one star because zero star was not available. It was that bad!
They lie to you on delivery dates and don't tell you about delivery fee ($100 in cash) until the day of delivery.
My initial order was to be delivered that day. Long story, NO, it was delivered 12 weeks later. During that time, I called 8 times over 10 week period. Same routine. "Truck coming in, they will check, and give me a call back." NEVER called me back on any of those 8 times.
Two days after I received the furniture, problem with two of the pieces. After a few calls, emails, and pictures, they agreed to reorder the two items. Yes, I was told 2 - 4 weeks for delivery. I WISH!
11 weeks later. YES 11, I finally got resolution. However, during those 11 weeks, another 8 calls to 3 different individuals and same process for each person. "The will check trucks coming in, will call you back." NEVER EVER got call back.
Finally was asked to come in and MUST pick new items as the original are no longer being sold. This only happened because I continued to call them back. Had to settle for something that I did not really want. (All sales final policy.)
Run as FAST and FAR as you can away from this company!
I wish I could share this with anyone that went into this company.

We bought 2 sofas that fell apart. So American Freight said I have a pair that is much better quality. So they exchanged the 2 sofas. Then those fell apart. So I complained to the corporate office and they exchanged for what he said was excellent quality. Theses two sofas have caved in inside the seating. Like the last sofas all did. I am very upset because I offered to get a more expensive set and pay the difference for bettter quality. Than the sofas we had been getting. He guaranteed me they wouldn't fall apart and so they did. We don't hardly use the sofas. I expect to use the $900.00 credit for this last pair and pay $500.00 for a more dependable set.

I am in my 50s and have purchased MANY items over those years.
I would have to say this was the absolute worse experience I have ever had.
I had to rate this one star because zero star was not available. It was that bad!
They lie to you on delivery dates and don't tell you about delivery fee ($100 in cash) until the day of delivery.
My initial order was to be delivered that day. Long story, NO, it was delivered 12 weeks later. During that time, I called 8 times over 10 week period. Same routine. "Truck coming in, they will check, and give me a call back." NEVER called me back on any of those 8 times.
Two days after I received the furniture, problem with two of the pieces. After a few calls, emails, and pictures, they agreed to reorder the two items. Yes, I was told 2 - 4 weeks for delivery. I WISH!
11 weeks later. YES 11, I finally got resolution. However, during those 11 weeks, another 8 calls to 3 different individuals and same process for each person. "The will check trucks coming in, will call you back." NEVER EVER got call back.
Finally was asked to come in and MUST pick new items as the original are no longer being sold. This only happened because I continued to call them back. Had to settle for something that I did not really want. (All sales final policy.)
Run as FAST and FAR as you can away from this company!
I wish I could share this with anyone that went into this company.

On August 26, 2018 I purchased a Windsor King bed from American Freight. I also purchased a king mattress, box frames and sofa/loveseat through financing. I scheduled delivery for October 5, 2018. On October 5, 2018, they delivered the bed, box frames and sofa/loveseat; but no mattress. I called Mike who handled my order and at first, he had the nerve to tell me I didn't order a mattress and I said that I would purchase it at another store. I was irate. However, after having to email him proof of purchase, he apologized and sent the mattress later on that night with a free pillow. On October 6, 2018 my boyfriend put the bed together and I noticed that it wasn't the bed that I purchased on August 26, 2018. It was a Windsor but the incorrect model. I called Mike and again he said that I didn't have the wrong bed. And again, I had to email him proof. He then apologized and said that he would have to see if the bed is in the back. He didn't call back. I called him the next day and he said that he had the bed but not the hardware, so don't take the bed apart until he gets the hardware and is able to deliver it to me. Fast forward to November 11, 2018, I called him;and had been calling every other week because he didn't have the courtesy to update me on the details. I was informed by Mike that he had received the hardware and he was going to put it on a truck to *** that was already being delivered Saturday November 17, 2018. On November 17, 2018. I received a call saying that the delivery truck would be there in 15 minutes. I said okay. I was at a wedding and my cellphone battery was dying as we spoke. I told my boyfriend who had been at my house waiting all day for the delivery, that they guy said that he'd be there soon. My phone died while I was at the wedding. When I was leaving the wedding, I stopped by the store to purchase a charger and when my phone came on, I received missed calls and a text message that read "I been out here for 15 minutes. I'm gone." My boyfriend told me that noone knocked know the door being that we live in an apartment complex with many apartments, you'd have to have the apt number to knock on the door. So, upset and frustrated, I called Mike, pleading to him that no-one knocked on the door and that the truck delivery was gone. He said that he told the guy to wait 25 minutes and that no-one was answering the phone. He also said that the apt number wasn't on the receipt because they had gotten a new system update and it didn't print the apt number on the receipt. So I asked him when would I get my bed being that he asked me to have my boyfriend disassemble my bed. He said the next time he gets a delivery to ***. I'm so upset, I tried to ask him for corporate number and he didn't give it to me and said that he was the manager. I am so tired of going back and forth and I just want my bed. I am currently sleeping in my bed on the floor. It's not fair to me as a customer to suffer because of a mistake that he made. He also tried to get me to find a way to drive my car to west Palm from *** to switch out the beds. A king size bed cannot fit in my car and they should bring it because they delivered the incorrect bed model. Please help.

On August 26, 2018 I purchased a Windsor King bed from American Freight. I also purchased a king mattress, box frames and sofa/loveseat through financing. I scheduled delivery for October 5, 2018. On October 5, 2018, they delivered the bed, box frames and sofa/loveseat; but no mattress. I called Mike who handled my order and at first, he had the nerve to tell me I didn't order a mattress and I said that I would purchase it at another store. I was irate. However, after having to email him proof of purchase, he apologized and sent the mattress later on that night with a free pillow. On October 6, 2018 my boyfriend put the bed together and I noticed that it wasn't the bed that I purchased on August 26, 2018. It was a Windsor but the incorrect model. I called Mike and again he said that I didn't have the wrong bed. And again, I had to email him proof. He then apologized and said that he would have to see if the bed is in the back. He didn't call back. I called him the next day and he said that he had the bed but not the hardware, so don't take the bed apart until he gets the hardware and is able to deliver it to me. Fast forward to November 11, 2018, I called him;and had been calling every other week because he didn't have the courtesy to update me on the details. I was informed by Mike that he had received the hardware and he was going to put it on a truck to *** that was already being delivered Saturday November 17, 2018. On November 17, 2018. I received a call saying that the delivery truck would be there in 15 minutes. I said okay. I was at a wedding and my cellphone battery was dying as we spoke. I told my boyfriend who had been at my house waiting all day for the delivery, that they guy said that he'd be there soon. My phone died while I was at the wedding. When I was leaving the wedding, I stopped by the store to purchase a charger and when my phone came on, I received missed calls and a text message that read "I been out here for 15 minutes. I'm gone." My boyfriend told me that noone knocked know the door being that we live in an apartment complex with many apartments, you'd have to have the apt number to knock on the door. So, upset and frustrated, I called Mike, pleading to him that no-one knocked on the door and that the truck delivery was gone. He said that he told the guy to wait 25 minutes and that no-one was answering the phone. He also said that the apt number wasn't on the receipt because they had gotten a new system update and it didn't print the apt number on the receipt. So I asked him when would I get my bed being that he asked me to have my boyfriend disassemble my bed. He said the next time he gets a delivery to ***. I'm so upset, I tried to ask him for corporate number and he didn't give it to me and said that he was the manager. I am so tired of going back and forth and I just want my bed. I am currently sleeping in my bed on the floor. It's not fair to me as a customer to suffer because of a mistake that he made. He also tried to get me to find a way to drive my car to west Palm from *** to switch out the beds. A king size bed cannot fit in my car and they should bring it because they delivered the incorrect bed model. Please help.

I purchased some furniture on 4/22/18 Order #***. We have a one years manufacturers warranty, well the frame on the love seat stating coming apart in the back of the seating area. We filed a claim on 11/19/18 online. Now the frame has gotten worse and is completely falling down, so we are unable to sit on the love seat, and the arm on the couch is now coming apart from the couch.

I called the store #*** which is the store that I purchased this from and asked to speak to the manager on Friday 11/30/18 at 5:20 pm, I asked to speak to the manager and he said that he was with a customer and will be about 5 minutes, so I asked if I could hold for him. I was placed on hold then after a couple of minutes I was hung up on possibly by accident. I called back at 5:25 and Jerry answered the phone so I explained that I was waiting for the manager. He stated that he was the manager, so I explained what was going on with my furniture, so he checked in the back and said that they has this furniture available and that he can swap this furniture out for me on Saturday 12/1/18 then they will file the claim, however I would need to pay the delivery fee of $75, which I did not agree with, however I just wanted this taken care of so I agreed.

Then on Saturday 12/1/18 at 10:06 Jerry called me and stated to protect them if I can send them pictures of the furniture's damaged so I sent him 3 pictures on his cell phone at 10:22 am. Then I rec'd a call from Jerry at 11:09 am stating that his boss said that the damage of the furniture is not bad enough so they will not be swapping out. I explained that the frame on the love seat has completely fell down and we cannot sit on it, also the arm of the couch will only get worse. Then he asked me if I could send him more pictures that it might help with his boss more at eye level. So I texted him 9 more pictures at 11:15 am on Saturday as well. Both with the cushions on and the cushions off. I also explained that his boss can come look at my furniture if he'd like.

I also emailed them at *** on Sunday 12/2/18 to see if they could help me get this resolved as well. I never rec'd any response from them.

I purchased some furniture on 4/22/18 Order #***. We have a one years manufacturers warranty, well the frame on the love seat stating coming apart in the back of the seating area. We filed a claim on 11/19/18 online. Now the frame has gotten worse and is completely falling down, so we are unable to sit on the love seat, and the arm on the couch is now coming apart from the couch.

I called the store #*** which is the store that I purchased this from and asked to speak to the manager on Friday 11/30/18 at 5:20 pm, I asked to speak to the manager and he said that he was with a customer and will be about 5 minutes, so I asked if I could hold for him. I was placed on hold then after a couple of minutes I was hung up on possibly by accident. I called back at 5:25 and Jerry answered the phone so I explained that I was waiting for the manager. He stated that he was the manager, so I explained what was going on with my furniture, so he checked in the back and said that they has this furniture available and that he can swap this furniture out for me on Saturday 12/1/18 then they will file the claim, however I would need to pay the delivery fee of $75, which I did not agree with, however I just wanted this taken care of so I agreed.

Then on Saturday 12/1/18 at 10:06 Jerry called me and stated to protect them if I can send them pictures of the furniture's damaged so I sent him 3 pictures on his cell phone at 10:22 am. Then I rec'd a call from Jerry at 11:09 am stating that his boss said that the damage of the furniture is not bad enough so they will not be swapping out. I explained that the frame on the love seat has completely fell down and we cannot sit on it, also the arm of the couch will only get worse. Then he asked me if I could send him more pictures that it might help with his boss more at eye level. So I texted him 9 more pictures at 11:15 am on Saturday as well. Both with the cushions on and the cushions off. I also explained that his boss can come look at my furniture if he'd like.

I also emailed them at *** on Sunday 12/2/18 to see if they could help me get this resolved as well. I never rec'd any response from them.

Had my mattress, box bed and frame for no more than 2 months and both set are broken. Was told I have a warranty which I paid $99 for with the company and keep getting the run around. The company which is local that I brought the merchandise from keeps tell me the warranty is through cooperate. Then once I finally get cooperate on the phone and their sayibg go back to the main office in Charlotte. All I want is for them to either take off the merchandise off my bill or replace all of them. Please help so I can go back to sleeping in my bed and not the coach.'??'??
Product_Or_Service: (2)Mattress Queen Elegance..(2)Black box Queen....
Order_Number: MK681QQNQ
Account_Number:

Had my mattress, box bed and frame for no more than 2 months and both set are broken. Was told I have a warranty which I paid $99 for with the company and keep getting the run around. The company which is local that I brought the merchandise from keeps tell me the warranty is through cooperate. Then once I finally get cooperate on the phone and their sayibg go back to the main office in Charlotte. All I want is for them to either take off the merchandise off my bill or replace all of them. Please help so I can go back to sleeping in my bed and not the coach.'??'??
Product_Or_Service: (2)Mattress Queen Elegance..(2)Black box Queen....
Order_Number: MK681QQNQ
Account_Number:

Bought $4200 worth of furniture from them. Got it delivered one of the couches were ripped. Called Robert the manager said he would have a replacement delievered. A week goes by, I called again and he said he doesn’t know when he will have the right piece in and wouldn’t give us a refund. We had to change our color of the couches to chocolate and got those delivered. Those were ripped. Had to wait another week for that replacement. Our dresser delievered was the completely wrong dresser and style and color, called and spoke to the manager “Jack” who apparently doesnt work there, and they laughed about it and they think its funny. Only offered a small store credit. No refund.

Bought $4200 worth of furniture from them. Got it delivered one of the couches were ripped. Called Robert the manager said he would have a replacement delievered. A week goes by, I called again and he said he doesn’t know when he will have the right piece in and wouldn’t give us a refund. We had to change our color of the couches to chocolate and got those delivered. Those were ripped. Had to wait another week for that replacement. Our dresser delievered was the completely wrong dresser and style and color, called and spoke to the manager “Jack” who apparently doesnt work there, and they laughed about it and they think its funny. Only offered a small store credit. No refund.

I purchased a couch through American Freight store *** in ***, OH on 8/25/2018. I used America First Financing. When I was purchasing the couch, the salesperson, listed as Kyle on my receipt, told me that I would have ONE monthly payment of $96 until the couch is paid off. I asked about the interest rates on the item if not paid off within the 90 days and was given no answer. I was not emailed any contract or information about my purchase from the furniture store. It has come to my attention that I have been getting charged $74.55 each paycheck instead of what was told to me. Attempts to contact the store to resolve this issue via email ( my cell phone is broken) have gone ignored. I am extremely upset that what I was told was not what they put into their system and that they did it without my knowledge. No information was even read to me at the store. This has severely hurt me financially. When a salesperson gives me a verbal conformation of my monthly payments and gives me absolutely no paperwork to even fall back on as proof, I expect that to be what is taken out of my account. Not double the agreed payment.

I purchased a couch through American Freight store *** in ***, OH on 8/25/2018. I used America First Financing. When I was purchasing the couch, the salesperson, listed as Kyle on my receipt, told me that I would have ONE monthly payment of $96 until the couch is paid off. I asked about the interest rates on the item if not paid off within the 90 days and was given no answer. I was not emailed any contract or information about my purchase from the furniture store. It has come to my attention that I have been getting charged $74.55 each paycheck instead of what was told to me. Attempts to contact the store to resolve this issue via email ( my cell phone is broken) have gone ignored. I am extremely upset that what I was told was not what they put into their system and that they did it without my knowledge. No information was even read to me at the store. This has severely hurt me financially. When a salesperson gives me a verbal conformation of my monthly payments and gives me absolutely no paperwork to even fall back on as proof, I expect that to be what is taken out of my account. Not double the agreed payment.