American Freight: Furniture, Mattress, and Appliance

EXTREMELY DISPLEASED WITH THE OWNER AT STORE *** LOCATED AT ***!!!!
This is our follow up email conversation after a phone conversation that Duane D (store owner) was reciting the manufactures warranty and that he wasn't going to address the issue with the mattress.
***. Per our conversation. You have reported that at this time that there is no defects and that you simply do not find this mattress comfortable. If you can Identify a manufacturers defect such as a dip or sag greater than 2 inches we will be happy to get you a new mattress.
The offer to give you a great deal on a new mattress still stands. But there will be no refunds on the current mattress.
Duane,
Let's get something straight here. The expensive mattress that I purchase is not comfortable like the one you have on display at the store. This mattress is to firm. It's not contorting around my upper body. I'm a heavy side sleeper and is just not adjusting like it should. You mention that you're the owner, than act like a respectable business man that takes pride and stands behind the product it sells and knows how to take care of his customers. You mentioned that sometimes the more expensive items are not always the best. In my case your statement doesn't apply because I tried all of the mattress on the floor that you carry and this mattress felt the best. When I was at the store and Mathew (store manager) was helping me with my selection. He told me that the mattress I purchase is the best that you carry. The display model feels very comfortable and this mattress does not. Your display model has been on the floor for quite a while according to Mathew. He stated that people stay away after they see the price of the item. Therefore, this mattress has not got a lot of use. By the way, you need to stop saying that I don't like the mattress because that's not the case here. This mattress is not performing like it should and is not because I don't like it. This is the second mattress I try. The first one was way worse than this one. That mattress was very firm and it was nothing like the display. Mathew told me that there was a possibility that they gave a mattress that was at the bottom of the pile. He said that this happened one other time. This second one is slightly better. Unfortunately it still not very comfortable. Like I mentioned before on my previous email. I'm getting numbness on my arms, upper back pain, neck pain, and sleepless nights. I wake up tire in the mornings and is affecting me at work. I shouldn't be experience this kind of discomfort from this type of mattress. NOW!!! The icing on the cake here. With the statements that you made to me is just plain shady. If you where actually honest and believe plus stand by the product you sell. You wouldn't be telling me to keep this bad mattress and give you more money because you're going to give me a smoking deal if I buy another mattress from you. That's just a typical shady business man that's trying to squeeze more money out of a customer instead of dealing with the actual situation and try to help and resolve this issue. This is just another shady company that has found loop holes that lets you get away with not providing valuable customer service and do the right thing by your customers. Yes... you mention that there are 20+ stores and have been in business for over 20+ yrs and that possible have been on tv. Many good companies started hones and then they turn bad. Actions speak louder than words my good sir. I do appreciate you showing me your true colors.

EXTREMELY DISPLEASED WITH THE OWNER AT STORE *** LOCATED AT ***!!!!
This is our follow up email conversation after a phone conversation that Duane D (store owner) was reciting the manufactures warranty and that he wasn't going to address the issue with the mattress.
***. Per our conversation. You have reported that at this time that there is no defects and that you simply do not find this mattress comfortable. If you can Identify a manufacturers defect such as a dip or sag greater than 2 inches we will be happy to get you a new mattress.
The offer to give you a great deal on a new mattress still stands. But there will be no refunds on the current mattress.
Duane,
Let's get something straight here. The expensive mattress that I purchase is not comfortable like the one you have on display at the store. This mattress is to firm. It's not contorting around my upper body. I'm a heavy side sleeper and is just not adjusting like it should. You mention that you're the owner, than act like a respectable business man that takes pride and stands behind the product it sells and knows how to take care of his customers. You mentioned that sometimes the more expensive items are not always the best. In my case your statement doesn't apply because I tried all of the mattress on the floor that you carry and this mattress felt the best. When I was at the store and Mathew (store manager) was helping me with my selection. He told me that the mattress I purchase is the best that you carry. The display model feels very comfortable and this mattress does not. Your display model has been on the floor for quite a while according to Mathew. He stated that people stay away after they see the price of the item. Therefore, this mattress has not got a lot of use. By the way, you need to stop saying that I don't like the mattress because that's not the case here. This mattress is not performing like it should and is not because I don't like it. This is the second mattress I try. The first one was way worse than this one. That mattress was very firm and it was nothing like the display. Mathew told me that there was a possibility that they gave a mattress that was at the bottom of the pile. He said that this happened one other time. This second one is slightly better. Unfortunately it still not very comfortable. Like I mentioned before on my previous email. I'm getting numbness on my arms, upper back pain, neck pain, and sleepless nights. I wake up tire in the mornings and is affecting me at work. I shouldn't be experience this kind of discomfort from this type of mattress. NOW!!! The icing on the cake here. With the statements that you made to me is just plain shady. If you where actually honest and believe plus stand by the product you sell. You wouldn't be telling me to keep this bad mattress and give you more money because you're going to give me a smoking deal if I buy another mattress from you. That's just a typical shady business man that's trying to squeeze more money out of a customer instead of dealing with the actual situation and try to help and resolve this issue. This is just another shady company that has found loop holes that lets you get away with not providing valuable customer service and do the right thing by your customers. Yes... you mention that there are 20+ stores and have been in business for over 20+ yrs and that possible have been on tv. Many good companies started hones and then they turn bad. Actions speak louder than words my good sir. I do appreciate you showing me your true colors.

I purchased a Watson Collection Sectional at American Freight on 4/16/2019. The salesperson (Wesley) I spoke with who handled everything was very nice. However, it is approaching week 5 and still no sectional. The website states that if you have not received you product after 4 weeks then you will be granted a refund. I have called and went to the store multiple times and they tell me the same thing which is (Your couch is not in stock and we're still waiting. I was told when ordering the couch that it was already backordered. My salesperson DID let me know that it would be between 2-4 weeks and that it usually doesn't take that long. I paid $872 for that sectional and almost 5 weeks later I still don't have it nor have any new information. On 5/16 I went directly to the site and put in all my information (name, email, store I purchased sectional) and let them know about the issue. Today is 5/20/2019 and still no response. I am tired of going up there to the store and calling about this issue. I also purchased a mattress from them and had no problem. The last time I called the person I spoke with offered me a different couch which led me to believe they no longer even have the couch. If that is the case, they should tell people that. At this point, I will not reach out to the store or American Freight in any capacity.

I purchased a Watson Collection Sectional at American Freight on 4/16/2019. The salesperson (Wesley) I spoke with who handled everything was very nice. However, it is approaching week 5 and still no sectional. The website states that if you have not received you product after 4 weeks then you will be granted a refund. I have called and went to the store multiple times and they tell me the same thing which is (Your couch is not in stock and we're still waiting. I was told when ordering the couch that it was already backordered. My salesperson DID let me know that it would be between 2-4 weeks and that it usually doesn't take that long. I paid $872 for that sectional and almost 5 weeks later I still don't have it nor have any new information. On 5/16 I went directly to the site and put in all my information (name, email, store I purchased sectional) and let them know about the issue. Today is 5/20/2019 and still no response. I am tired of going up there to the store and calling about this issue. I also purchased a mattress from them and had no problem. The last time I called the person I spoke with offered me a different couch which led me to believe they no longer even have the couch. If that is the case, they should tell people that. At this point, I will not reach out to the store or American Freight in any capacity.

american freight has false advertising.what they call lay away does not exist,what that means is
you get what is on the floor , no warehouse of items . we had furniture on " layaway" when we went to finalize our purchase we were told the furniture had been sold and also no longer available, we were told in no certain terms that we had to use the money we had already paid had to used as in store credit only,over 500.00 dollars, absolutely refused a full refund. recently I was told I had until
June 11 to make a purchase,then they will start taking out 10.00 a month out of my store credit.I am extremely angry with this stores business practices. oh, also they could not or would not tell me
when my furniture was sold. F or all I know I could have making payments on furniture that was already sold.!!!!
til
z

worse so called business ever. the people are extremely unprofessional. they take your money and will not give you the merchandise you paid for. still waiting 1 month they got my money and I have nothing

american freight has false advertising.what they call lay away does not exist,what that means is
you get what is on the floor , no warehouse of items . we had furniture on " layaway" when we went to finalize our purchase we were told the furniture had been sold and also no longer available, we were told in no certain terms that we had to use the money we had already paid had to used as in store credit only,over 500.00 dollars, absolutely refused a full refund. recently I was told I had until
June 11 to make a purchase,then they will start taking out 10.00 a month out of my store credit.I am extremely angry with this stores business practices. oh, also they could not or would not tell me
when my furniture was sold. F or all I know I could have making payments on furniture that was already sold.!!!!
til
z

worse so called business ever. the people are extremely unprofessional. they take your money and will not give you the merchandise you paid for. still waiting 1 month they got my money and I have nothing

I bought a mattress set from American Freight, after about 3 months, the box springs broke and they said it wasnt there fault, I have a 10 year warranty, and American Freight wont back it

I bought a mattress set from American Freight, after about 3 months, the box springs broke and they said it wasnt there fault, I have a 10 year warranty, and American Freight wont back it

I financed furniture through American Freight Furniture on April 5, 2019. I was advised that the only two items that were not in stock at the moment were the one of the bed frame and the sectional. The sales representative assured be that items would be ready well before the requested pick-up date of April 21, 2019. I moved earlier than expected on April 19, 2019 and rented a U-Haul to pick up my items. I was informed that only one of the bed frames I had ordered was ready and the mattresses. I was advised that the remainder of my items( the second bed frame and the sectional) would be ready next week. The following week arrived and I was informed that the bed frame was available but the sectional was still not ready and that it would be ready Friday May 3, 2019. I called the store and was told the sectional should be ready that day, and if not I could choose from something that was in stock and the store would pay the difference. That afternoon I went to the store and I was told the sectional would be ready Monday May 6, 2019. Now the store is saying my sectional will not be ready until later this week. They have also refused to deliver the sectional for free when it is delivered. I work full time and go to school. It has been extremely inconvenient to rearrange times to pick up my furniture that should have been ready two weeks ago. I have made my first payment for my furniture that was due May 5, based on the delivery date, yet I still haven’t received all of my furniture. If the store was willing to offer to pay the difference for new furniture, they most certainly should be able to deliver the furniture to my address, or work out arrangements to have it done. I ask the store send the updated delivery date to the finance company, and rectify the ongoing inconveniences I have faced.

I financed furniture through American Freight Furniture on April 5, 2019. I was advised that the only two items that were not in stock at the moment were the one of the bed frame and the sectional. The sales representative assured be that items would be ready well before the requested pick-up date of April 21, 2019. I moved earlier than expected on April 19, 2019 and rented a U-Haul to pick up my items. I was informed that only one of the bed frames I had ordered was ready and the mattresses. I was advised that the remainder of my items( the second bed frame and the sectional) would be ready next week. The following week arrived and I was informed that the bed frame was available but the sectional was still not ready and that it would be ready Friday May 3, 2019. I called the store and was told the sectional should be ready that day, and if not I could choose from something that was in stock and the store would pay the difference. That afternoon I went to the store and I was told the sectional would be ready Monday May 6, 2019. Now the store is saying my sectional will not be ready until later this week. They have also refused to deliver the sectional for free when it is delivered. I work full time and go to school. It has been extremely inconvenient to rearrange times to pick up my furniture that should have been ready two weeks ago. I have made my first payment for my furniture that was due May 5, based on the delivery date, yet I still haven’t received all of my furniture. If the store was willing to offer to pay the difference for new furniture, they most certainly should be able to deliver the furniture to my address, or work out arrangements to have it done. I ask the store send the updated delivery date to the finance company, and rectify the ongoing inconveniences I have faced.

I went and bought a bed from.them last year and have been happy with their services so this year approx Feb and went and bought a couch now when I went there I asked them if with my remaining balance they would just add that to my new balance they verified yea that it would only be 1 biweekly payment of $50 I was fine with that because I told them I was not buying the couch unless it was only 1 payment not 2 payments so the first payment I paid at store so come the time for the second payment which gets taken out of my account every 2 weeks and I get a payment for one and them hrs later another payment so I called and discussed this and they were completely clueless and of no help and by the time I got done on the phone for 2 hrs they resolved NOTHING now I've been paying 2 payments every 2 weeks and come this week the one payment gets taken out and the other one didn't but come Saturday they took the second payment and then come Sunday they took a third payment and have now emptied my bank account and they won't resolve anything u want some sort of resolution oout of this. Ecsuee now I have no money for 2 weeks because they are just taking payments whenever they feel like it and that won't take my couch back for refund I'm so frustrated and irate I will NEVER SHOP THERE AGAIN OR RECCOMEND ANYONE TO GO THERE.THEYRE CLUELESS AND DISORGANIZED AND NOW TAKING ALL MY MONEY IM DONE AND DONT EVEN WANT THE COUCH ANYMORE

I went and bought a bed from.them last year and have been happy with their services so this year approx Feb and went and bought a couch now when I went there I asked them if with my remaining balance they would just add that to my new balance they verified yea that it would only be 1 biweekly payment of $50 I was fine with that because I told them I was not buying the couch unless it was only 1 payment not 2 payments so the first payment I paid at store so come the time for the second payment which gets taken out of my account every 2 weeks and I get a payment for one and them hrs later another payment so I called and discussed this and they were completely clueless and of no help and by the time I got done on the phone for 2 hrs they resolved NOTHING now I've been paying 2 payments every 2 weeks and come this week the one payment gets taken out and the other one didn't but come Saturday they took the second payment and then come Sunday they took a third payment and have now emptied my bank account and they won't resolve anything u want some sort of resolution oout of this. Ecsuee now I have no money for 2 weeks because they are just taking payments whenever they feel like it and that won't take my couch back for refund I'm so frustrated and irate I will NEVER SHOP THERE AGAIN OR RECCOMEND ANYONE TO GO THERE.THEYRE CLUELESS AND DISORGANIZED AND NOW TAKING ALL MY MONEY IM DONE AND DONT EVEN WANT THE COUCH ANYMORE

This complaint was entered by Revdex.com Staff today 05/03/19 DML

The consumer purchased a couch set in Oct. 2018. The consumer set up a finance plan to make payments every 2 weeks that were automatically deducted from her checking account. Two payments came out and then the consumer noticed in January after reviewing her bank statement that the business had in 1 month deducted 3 payments. She contacted her bank and the bank asked if she had authorized the company to make the withdrawals. The consumer said she had only authorized a withdrawal every two weeks. The bank refunded the consumer for funds the company had withdrawn without permission. The bank advised the consumer to close her account, open a new account and to make her payments to the company via check, not automatic withdrawal.The consumer had been employed when she purchased the furniture early in October, but lost her job later in the month. When the consumer lost her job she called and informed the company. The company asked her to fax over information about her current financial situation, which she did and she has proof that they received the fax. Originally the consumer had been making payments every 2 weeks, but now was asking to make payments on a monthly basis , as her financial situation had changed. She wanted to mail a payment once/month of $50, which she began to do. The company has not responded to the consumer about the situation but is charging her late fees and additional financing fees, which she can't afford. They have not adjusted her bill to once/month instead of every 2 weeks. The original cost of the furniture was $300 but with financing charges the customer was being billed $500 for the total purchase. They also charged the consumer an additional $100 to Scotchguard the couch, but they never scotchguarded the couch. The consumer has tried to contact the business but they have not addressed the issues.

This complaint was entered by Revdex.com Staff today 05/03/19 DML

The consumer purchased a couch set in Oct. 2018. The consumer set up a finance plan to make payments every 2 weeks that were automatically deducted from her checking account. Two payments came out and then the consumer noticed in January after reviewing her bank statement that the business had in 1 month deducted 3 payments. She contacted her bank and the bank asked if she had authorized the company to make the withdrawals. The consumer said she had only authorized a withdrawal every two weeks. The bank refunded the consumer for funds the company had withdrawn without permission. The bank advised the consumer to close her account, open a new account and to make her payments to the company via check, not automatic withdrawal.The consumer had been employed when she purchased the furniture early in October, but lost her job later in the month. When the consumer lost her job she called and informed the company. The company asked her to fax over information about her current financial situation, which she did and she has proof that they received the fax. Originally the consumer had been making payments every 2 weeks, but now was asking to make payments on a monthly basis , as her financial situation had changed. She wanted to mail a payment once/month of $50, which she began to do. The company has not responded to the consumer about the situation but is charging her late fees and additional financing fees, which she can't afford. They have not adjusted her bill to once/month instead of every 2 weeks. The original cost of the furniture was $300 but with financing charges the customer was being billed $500 for the total purchase. They also charged the consumer an additional $100 to Scotchguard the couch, but they never scotchguarded the couch. The consumer has tried to contact the business but they have not addressed the issues.

The company dropped of a broken couch on Friday the 26th. The company was called and hi explained the driver brought a broken couch that was supposed to be brand new. I then was told it was the end of the day so they decided to leave it. I did not sign off on it saying I would accept a broken couch. I then was told Saturday they would deliver. I called and they said it would be there that day. I then called again around 2 and said cancel the order and pick put the stuff . I was told they don't take returns. Then I called the finance company they said the company would have to sign off the merchandise was returned but Waco doesn't take returns. I said cancel everything she said thwybwould swap it out. I waited all day and nothing. Called finance company again 28th they said call again 29th. Called again and after 4 days still nothing resolved.

The company dropped of a broken couch on Friday the 26th. The company was called and hi explained the driver brought a broken couch that was supposed to be brand new. I then was told it was the end of the day so they decided to leave it. I did not sign off on it saying I would accept a broken couch. I then was told Saturday they would deliver. I called and they said it would be there that day. I then called again around 2 and said cancel the order and pick put the stuff . I was told they don't take returns. Then I called the finance company they said the company would have to sign off the merchandise was returned but Waco doesn't take returns. I said cancel everything she said thwybwould swap it out. I waited all day and nothing. Called finance company again 28th they said call again 29th. Called again and after 4 days still nothing resolved.

we bought a couch and love seat from them on 5-19-2018 1 the cushions are defective 2 the frame is bent on the love seat ? on the couch to. 3 the frame on the back of love seat is coming apart. 4 you can fill the bars on your back on both products 5 basic lee there shot and very very uncomfortable

we bought a couch and love seat from them on 5-19-2018 1 the cushions are defective 2 the frame is bent on the love seat ? on the couch to. 3 the frame on the back of love seat is coming apart. 4 you can fill the bars on your back on both products 5 basic lee there shot and very very uncomfortable