American Freight: Furniture, Mattress, and Appliance

I ordered a recliner from this company and they told that the delivery fee was going to be $50. When they delivered it, I was charged $85.00. I did pay it. I used my debit card. When I called the store they told me the $50 charge was only if I had it delivered the same day, but they never told me that in the store. They also charged me a layaway fee of $34.11 but the recliner was never in layaway. I just picked out the chair that I wanted and had it delivered.

I ordered a recliner from this company and they told that the delivery fee was going to be $50. When they delivered it, I was charged $85.00. I did pay it. I used my debit card. When I called the store they told me the $50 charge was only if I had it delivered the same day, but they never told me that in the store. They also charged me a layaway fee of $34.11 but the recliner was never in layaway. I just picked out the chair that I wanted and had it delivered.

On April 20th I decided to purchase/finance furniture from American freight. I selected the furniture and some of the items were not in stock. They were set to be received at this particular location by April 22nd. I received all call on April 23rd letting me know my furniture was in store. I went back and forth about getting delivery for about two weeks. They said the delivery charge would be at least $120 and another $20 based on my miles and the floor that I lived on. I was finally able to get means of transportation to receive my goods and on that day-
June 8th my items were STILL not in stock. After waiting three hours, they did not have two of the three items in stock. One being the full size bed. The representative suggest I choose another bed. I declined. I asked if they had the display bed available and if so would they give it to me at a discounted price for the inconvenience. The rep agreed to discount the bed by $50.For the inconvenience of not having the lamp they were going to have it delivered the following Tuesday. I
called the following Thursday to get an updated status and they said that they still didn't have the lamp and that I could go to a neighboring store to pick up what they had in stock. I declined because this particular store is already 24 miles from me. I requested the lamp be sent to this store and I would pick it up later in the week. When I picked the lamp up the following Saturday I requested the manager to discuss my concerns and inconveniences. At that time I also made them aware that the $50 credit had not yet reflected on my account. This rep stated that he would print out my account overview and leave it for the manager to review. The manager was out but would return my call the next day at the latest. I have called the store several times over the past few weeks and the manager is never available and no one can give me any answers or satisfaction.

On April 20th I decided to purchase/finance furniture from American freight. I selected the furniture and some of the items were not in stock. They were set to be received at this particular location by April 22nd. I received all call on April 23rd letting me know my furniture was in store. I went back and forth about getting delivery for about two weeks. They said the delivery charge would be at least $120 and another $20 based on my miles and the floor that I lived on. I was finally able to get means of transportation to receive my goods and on that day-
June 8th my items were STILL not in stock. After waiting three hours, they did not have two of the three items in stock. One being the full size bed. The representative suggest I choose another bed. I declined. I asked if they had the display bed available and if so would they give it to me at a discounted price for the inconvenience. The rep agreed to discount the bed by $50.For the inconvenience of not having the lamp they were going to have it delivered the following Tuesday. I
called the following Thursday to get an updated status and they said that they still didn't have the lamp and that I could go to a neighboring store to pick up what they had in stock. I declined because this particular store is already 24 miles from me. I requested the lamp be sent to this store and I would pick it up later in the week. When I picked the lamp up the following Saturday I requested the manager to discuss my concerns and inconveniences. At that time I also made them aware that the $50 credit had not yet reflected on my account. This rep stated that he would print out my account overview and leave it for the manager to review. The manager was out but would return my call the next day at the latest. I have called the store several times over the past few weeks and the manager is never available and no one can give me any answers or satisfaction.

My wife and I bought a matching love seat and recliner from them around the first of the year and so far to date we have had to have the love seat replaced 3 times. The stuff is cheap made and wont hold up to much of anything. I don't suggest buying from them on anything at all. I had to wait on them for 3 days to bring my replacement out and they kept giving me the run around about bringing it out. One guy said it was going to be around 10;30 to 11:00 Friday night then he said we would be the first one on Saturday then he said he didn't check the truck and it wasn't on their so he had to go back to get it and he would call me in 30 mins.....but I never heard a word so I called him and he gave me another guys number to call....anyway we finally got it around 2 or 3 Sunday afternoon and I hope it last cause it this one breaks i'm getting my money back...!!!!!!!!!!!!!!!!!!!!!!!!!
WE WILL NEVER BUY FROM THEM EVER AGAIN!!!!!

My wife and I bought a matching love seat and recliner from them around the first of the year and so far to date we have had to have the love seat replaced 3 times. The stuff is cheap made and wont hold up to much of anything. I don't suggest buying from them on anything at all. I had to wait on them for 3 days to bring my replacement out and they kept giving me the run around about bringing it out. One guy said it was going to be around 10;30 to 11:00 Friday night then he said we would be the first one on Saturday then he said he didn't check the truck and it wasn't on their so he had to go back to get it and he would call me in 30 mins.....but I never heard a word so I called him and he gave me another guys number to call....anyway we finally got it around 2 or 3 Sunday afternoon and I hope it last cause it this one breaks i'm getting my money back...!!!!!!!!!!!!!!!!!!!!!!!!!
WE WILL NEVER BUY FROM THEM EVER AGAIN!!!!!

Extremely disappointed of the Rude customer service from staffs. We purchased a dining set, sofa set, and dresser with a 5 year warranty. We paid in full and also plus cash to delivery drivers. We had our dining set and sofa delivered next day. We had option to pay additional $50 for them to assemble our dining set. We decided to assemble it on our own. For two of the four chairs, the legs were short so the chairs were not balanced on floor. We called the warehouse next morning and they told us to bring the chairs in as they would take look at it. We drove half hour and the only option we had was pick the chairs that were on display or they would help us replace parts from the display chairs. We decided to have the parts there were defective and had them replaced. However, the chairs were still not balanced. We requested them to order us those 2 chairs as one of the part on it was obviously defective. Loraine was assisting us as she said "No we cant do that neither you don't get a discount." Another staff named Marcus was just straight up rude and didn't really talk to us but instead had a bad attitude and a nasty look as if he didn't like the fact we were standing there. We stood there for about half hour trying to get this issue resolved and we were also carrying our baby. We just received our dresser yesterday as it came assembled. One of the drawer doesn't really go all way in and is loud when you push it in. So now we are stuck with 2 items that are defective and at time of purchase it was considered "brand new." These people need to learn customer service. I wasn't asking anything for free. If I am paying something for a "brand new" item it better be brand new and working. If I wanted a display or a second hand, I wouldn't had paid over 2500. We went to the location in *** KY.

Extremely disappointed of the Rude customer service from staffs. We purchased a dining set, sofa set, and dresser with a 5 year warranty. We paid in full and also plus cash to delivery drivers. We had our dining set and sofa delivered next day. We had option to pay additional $50 for them to assemble our dining set. We decided to assemble it on our own. For two of the four chairs, the legs were short so the chairs were not balanced on floor. We called the warehouse next morning and they told us to bring the chairs in as they would take look at it. We drove half hour and the only option we had was pick the chairs that were on display or they would help us replace parts from the display chairs. We decided to have the parts there were defective and had them replaced. However, the chairs were still not balanced. We requested them to order us those 2 chairs as one of the part on it was obviously defective. Loraine was assisting us as she said "No we cant do that neither you don't get a discount." Another staff named Marcus was just straight up rude and didn't really talk to us but instead had a bad attitude and a nasty look as if he didn't like the fact we were standing there. We stood there for about half hour trying to get this issue resolved and we were also carrying our baby. We just received our dresser yesterday as it came assembled. One of the drawer doesn't really go all way in and is loud when you push it in. So now we are stuck with 2 items that are defective and at time of purchase it was considered "brand new." These people need to learn customer service. I wasn't asking anything for free. If I am paying something for a "brand new" item it better be brand new and working. If I wanted a display or a second hand, I wouldn't had paid over 2500. We went to the location in *** KY.

Their policy to sell items to walk in customers that have been paid for and put on reserve. They are double selling items essentially.
On June 14, 2019 I paid for my furtinue but was told I had to wait a week for everything to be shipped from the warehouse. I recieved a call on June 20, 2019 that everything had arrived and could be delivered to me that day. I recieve my deliver to only discover that my dining table and my daughter's bed frame are missing. I continually tried to contact the store to get answers but just keep getting put on hold, so on Sunday, June 23, 2019, after calling since Thursday I decided to visit the store. Once there I was told they had no more of my daughter's bed frame in stock, and what happen was a customer had walked in the day of my delivery and they sold the bed to them. I was told their policy is sell items on reseverd to walk in customers to make the sell. Now my daughter is out of bed and I'm still waiting for a replacement or a refund a week later.

Their policy to sell items to walk in customers that have been paid for and put on reserve. They are double selling items essentially.
On June 14, 2019 I paid for my furtinue but was told I had to wait a week for everything to be shipped from the warehouse. I recieved a call on June 20, 2019 that everything had arrived and could be delivered to me that day. I recieve my deliver to only discover that my dining table and my daughter's bed frame are missing. I continually tried to contact the store to get answers but just keep getting put on hold, so on Sunday, June 23, 2019, after calling since Thursday I decided to visit the store. Once there I was told they had no more of my daughter's bed frame in stock, and what happen was a customer had walked in the day of my delivery and they sold the bed to them. I was told their policy is sell items on reseverd to walk in customers to make the sell. Now my daughter is out of bed and I'm still waiting for a replacement or a refund a week later.

I went into the Sanford location to buy a coffee table set and dining room table, they did not have it in stock so it got ordered. When I went to go pick them up the dining table had been sold. So I was told they would re order and deliver it for free. A month passed and I called and was told it was there but they would not deliver it for free because it goes through a third party. And because the person who told me I would get the free delivery wasn't there anymore they wouldn't honor that. But it wasn't my fault that they sold a table I had already paid for and they are not willing to make it right, I had arranged a way to pick them up before as I do not have a vehicle that would hold it. It is not right that after their mistake they are not willing to accommodate at all.

I went into the Sanford location to buy a coffee table set and dining room table, they did not have it in stock so it got ordered. When I went to go pick them up the dining table had been sold. So I was told they would re order and deliver it for free. A month passed and I called and was told it was there but they would not deliver it for free because it goes through a third party. And because the person who told me I would get the free delivery wasn't there anymore they wouldn't honor that. But it wasn't my fault that they sold a table I had already paid for and they are not willing to make it right, I had arranged a way to pick them up before as I do not have a vehicle that would hold it. It is not right that after their mistake they are not willing to accommodate at all.

Wonderful service and our salesman was very helpful. Jason store00076

Wonderful service and our salesman was very helpful. Jason store00076

About a month ago I purchased a living room suit and dinning suit from American Freight. After not hearing from them in three weeks I contacted the company and they said it was scheduled to be delivered on the first. I don't know why? Therefore, I set up a delivery for the 14th of June. When talking to the delivery guy he said the table and chairs were coming In pieces and require me to put them together. I have never heard of a person having to put their own table and chairs together. Therefore, I contacted the store. When calling the store I asked to speak with a manager. The gentleman said he was on the other line and could he help. I said likely not and he asked to try. So I told him the issue. He then went on to argue with me to the point that I just thought I can not believe this employee is going to argue and hung up. Then he had enough nerve to call me back and argue some more. I hung up on him again when I said I would return the table and he said all sales are final. So here I am paying nearly $1000 for a table that I have to put together and can not return. I went on the Revdex.com website. The company asked for anyone who has a complaint to please contact them first. I tried to call and was sent to a voicemail. As a business professional I don't believe that to be the best way to resolve customer satisfaction.

About a month ago I purchased a living room suit and dinning suit from American Freight. After not hearing from them in three weeks I contacted the company and they said it was scheduled to be delivered on the first. I don't know why? Therefore, I set up a delivery for the 14th of June. When talking to the delivery guy he said the table and chairs were coming In pieces and require me to put them together. I have never heard of a person having to put their own table and chairs together. Therefore, I contacted the store. When calling the store I asked to speak with a manager. The gentleman said he was on the other line and could he help. I said likely not and he asked to try. So I told him the issue. He then went on to argue with me to the point that I just thought I can not believe this employee is going to argue and hung up. Then he had enough nerve to call me back and argue some more. I hung up on him again when I said I would return the table and he said all sales are final. So here I am paying nearly $1000 for a table that I have to put together and can not return. I went on the Revdex.com website. The company asked for anyone who has a complaint to please contact them first. I tried to call and was sent to a voicemail. As a business professional I don't believe that to be the best way to resolve customer satisfaction.

This is not professional at all. I paid for a set with the Kelly recliner that I was told when I came in there in a Friday May 3rd and was told there were 3 if these recliners. Now Monday May 6th delivery I just get my sectional with no chair. I was told inventory was messed up. Then I called cause I was going to add a 2nd chair and was told oh yes we have 2 left in stock. Then told another story about inventory. I had enough of the time around so I called head quarters . I was giving half my money back and a date of June 24th. However, reading some reviews this seems to be a major issue with this so called inventory. Why should us customers pay you upfront and yet have to wait one, two months for our product?? I was told from head quarters that people in Florida have been waiting 2 months. Again not professional at all . So you only get a shipment every so often?? The product should be here already. I then called the store in Savannah and was told by one person oh yes your recliner just came in. Then a manager tells me oh you were told when it comes we will call you. This is ridiculous... Never seen anything like this. You always want to keep your customers happy because as you know by word of mouth with negative things being told can and will affect your business. The recliner at this point should be free. I should have my chair before the 24th of June

This is not professional at all. I paid for a set with the Kelly recliner that I was told when I came in there in a Friday May 3rd and was told there were 3 if these recliners. Now Monday May 6th delivery I just get my sectional with no chair. I was told inventory was messed up. Then I called cause I was going to add a 2nd chair and was told oh yes we have 2 left in stock. Then told another story about inventory. I had enough of the time around so I called head quarters . I was giving half my money back and a date of June 24th. However, reading some reviews this seems to be a major issue with this so called inventory. Why should us customers pay you upfront and yet have to wait one, two months for our product?? I was told from head quarters that people in Florida have been waiting 2 months. Again not professional at all . So you only get a shipment every so often?? The product should be here already. I then called the store in Savannah and was told by one person oh yes your recliner just came in. Then a manager tells me oh you were told when it comes we will call you. This is ridiculous... Never seen anything like this. You always want to keep your customers happy because as you know by word of mouth with negative things being told can and will affect your business. The recliner at this point should be free. I should have my chair before the 24th of June

I purchased 3 dressers on 3/1/19 had it delivered next day. Then we unboxed 2 dressers and left one for the mean time still in box the following day my daughter spotted a cockroach crawling out the box Ed one and got my wife she killed it after she took pictures and sent them to me I then contacted American freight and asked them to take them back and give us full refund the store manager was very rude refused so I called the corporate office when contacted back by corporate manager re said someone would come get the three dressers and refund us our money two days later they came back and picked it up and said as soon as they get back to store they will process our return money in the amount of 664.61 and now two months later after all three dressers where picked up I still don’t have a refund in fact after 2 weeks I reported it to my bank and they are saying I bought the furniture I have 3 witnesses showing the same delivery guys picked it up that dropped it off. Not to mention all my kids and I am about to take legal action with the consumer protection agency and the attorney state generals office. My wife is disabled and we are low income this is criminally wrong I just want that money back it is for our children. The dressers where for our kids.

I purchased 3 dressers on 3/1/19 had it delivered next day. Then we unboxed 2 dressers and left one for the mean time still in box the following day my daughter spotted a cockroach crawling out the box Ed one and got my wife she killed it after she took pictures and sent them to me I then contacted American freight and asked them to take them back and give us full refund the store manager was very rude refused so I called the corporate office when contacted back by corporate manager re said someone would come get the three dressers and refund us our money two days later they came back and picked it up and said as soon as they get back to store they will process our return money in the amount of 664.61 and now two months later after all three dressers where picked up I still don’t have a refund in fact after 2 weeks I reported it to my bank and they are saying I bought the furniture I have 3 witnesses showing the same delivery guys picked it up that dropped it off. Not to mention all my kids and I am about to take legal action with the consumer protection agency and the attorney state generals office. My wife is disabled and we are low income this is criminally wrong I just want that money back it is for our children. The dressers where for our kids.