American Freight: Furniture, Mattress, and Appliance

We purchased 2 bedroom sets and a couch and loveseat on 6/5/19. We had missing parts on 1 bed and incorrect parts on the other bed. We spoke to the store manager who sold us the furniture about the problem several times and he kept saying he would have them deliver us the correct parts. We also have been emailing back and forth because after calling several times we would leave a message for him but he never returned the call. The last email we received from the store manager was on July 28th stating the following "What i've decided to do, is to just have a whole new Nelson bed transferred to me from a sister store we have in greeneville. The transfer truck will be here tomorrow, and you will be on your new bed all set up in less than a couple of days. Ive had this transfer in movement for about a week now but I just got confirmation that it is officially happening. Thank you for your patience while I was figuring this whole thing out". As of today 8/23/19 we have not received or heard from them since. Very unhappy with the service we were provided and just want our beds put together that we've been paying for the past 2 months.

We purchased 2 bedroom sets and a couch and loveseat on 6/5/19. We had missing parts on 1 bed and incorrect parts on the other bed. We spoke to the store manager who sold us the furniture about the problem several times and he kept saying he would have them deliver us the correct parts. We also have been emailing back and forth because after calling several times we would leave a message for him but he never returned the call. The last email we received from the store manager was on July 28th stating the following "What i've decided to do, is to just have a whole new Nelson bed transferred to me from a sister store we have in greeneville. The transfer truck will be here tomorrow, and you will be on your new bed all set up in less than a couple of days. Ive had this transfer in movement for about a week now but I just got confirmation that it is officially happening. Thank you for your patience while I was figuring this whole thing out". As of today 8/23/19 we have not received or heard from them since. Very unhappy with the service we were provided and just want our beds put together that we've been paying for the past 2 months.

Being double billed and my furniture didn't even last 3 weeks
Iam very disappointed, I stared a contract in May of 2019 with Americans freight about 3 weeks after I called them and told them that I was paying on furniture that was coming apart I got the run around for 2 and half months. Also your company takes 1 time payments and enrolls them in auto pay when that is not what I authorize I have two payment pending right now and I only authorize 1. I'm just very disappointed I don't even want the furniture anymore

I purchased my set in November 2018 plus an 5 year warranty as of February 2019 the cushions started sinking and the frames I took it up with them but all they did was give me cushions I have asked them many times to replace my set as per warranty and they are rude and will not help or lies about getting it taking care of but they don’t

Being double billed and my furniture didn't even last 3 weeks
Iam very disappointed, I stared a contract in May of 2019 with Americans freight about 3 weeks after I called them and told them that I was paying on furniture that was coming apart I got the run around for 2 and half months. Also your company takes 1 time payments and enrolls them in auto pay when that is not what I authorize I have two payment pending right now and I only authorize 1. I'm just very disappointed I don't even want the furniture anymore

I purchased my set in November 2018 plus an 5 year warranty as of February 2019 the cushions started sinking and the frames I took it up with them but all they did was give me cushions I have asked them many times to replace my set as per warranty and they are rude and will not help or lies about getting it taking care of but they don’t

My wife and and I bought our living room furniture in Feb 2017, we bought a 5 year EXTENDED Warranty on all 3 items (Couch, Love Seat and Recliner) for what we were told would cover all mechanical, rips at seams and peeling of fabric. We called in July 2019 spoke Jesus to complain about issues on the recliner. We were told we needed to send an email to the store directly with pictures of the issue, we did do. We waited 3 weeks no one contacted us from the store. Finally contacted the store again and were told we needed to file a claim with *** Protective Products. We filed a claim with *** and they had no record of our policy, they had to contact American Freight Furniture to get policy number. Which by the way we never received a copy of the policy from *** as we were told we would when purchased the EXTENDED Warranty. *** denied claim saying policy basically covered stains and accidentally punctures. We called back to store spoke with Andrea explained situation again about how we were sold an 5 year EXTENDED Warranty for the recliner. Again told manufacturer warranty only good for 1yr. Explained we were sold the 5 Year EXTENDED Warranty. We were given the run around from the beginning of this complaint.

My wife and and I bought our living room furniture in Feb 2017, we bought a 5 year EXTENDED Warranty on all 3 items (Couch, Love Seat and Recliner) for what we were told would cover all mechanical, rips at seams and peeling of fabric. We called in July 2019 spoke Jesus to complain about issues on the recliner. We were told we needed to send an email to the store directly with pictures of the issue, we did do. We waited 3 weeks no one contacted us from the store. Finally contacted the store again and were told we needed to file a claim with *** Protective Products. We filed a claim with *** and they had no record of our policy, they had to contact American Freight Furniture to get policy number. Which by the way we never received a copy of the policy from *** as we were told we would when purchased the EXTENDED Warranty. *** denied claim saying policy basically covered stains and accidentally punctures. We called back to store spoke with Andrea explained situation again about how we were sold an 5 year EXTENDED Warranty for the recliner. Again told manufacturer warranty only good for 1yr. Explained we were sold the 5 Year EXTENDED Warranty. We were given the run around from the beginning of this complaint.

We bout 3 table set and 2 sofas and then we bought the guardian plan and the employee led us to believe that they would cover any accidents that damaged the furniture but when we filled out a clam they looked for any excuse so reject the clam and they would not refund the money for the plan so basically they stole our money

We bout 3 table set and 2 sofas and then we bought the guardian plan and the employee led us to believe that they would cover any accidents that damaged the furniture but when we filled out a clam they looked for any excuse so reject the clam and they would not refund the money for the plan so basically they stole our money

Purchased headboard on 07/30/19, delivered 08/02/19 manufacturer defect of faded discolored headboard. Contact store s/w Thomas , who initially stated new headboards were to be delivered and he would call me when they arrived . S/w him again on 08/05/19, he then stated headboard would be replaced after 30'days as per warranty. He would call me when decision made. Sorry I ever dealt with this store.Never again. Please contact me as to how this issue can be resolved.

Purchased headboard on 07/30/19, delivered 08/02/19 manufacturer defect of faded discolored headboard. Contact store s/w Thomas , who initially stated new headboards were to be delivered and he would call me when they arrived . S/w him again on 08/05/19, he then stated headboard would be replaced after 30'days as per warranty. He would call me when decision made. Sorry I ever dealt with this store.Never again. Please contact me as to how this issue can be resolved.

I bought new mattresses and box springs from here. The fabric is tearing on the box springs and the mattresses springs are broken down. I haven't had the stuff 8 months. I called them and they said they don't have a warranty on any of their stuff. Their website states that everything has a manufacturer warranty. They refuse to replace my two mattress and box spring sets.

I bought new mattresses and box springs from here. The fabric is tearing on the box springs and the mattresses springs are broken down. I haven't had the stuff 8 months. I called them and they said they don't have a warranty on any of their stuff. Their website states that everything has a manufacturer warranty. They refuse to replace my two mattress and box spring sets.

My fiancé and I purchased a sectional couch and an ottoman from American Freight in 2016. With both pieces of furniture we purchased an additional 5 year extended warranty for approximately $100.00 for each piece of furniture. The salesman who was assisting us advised me that the warranty would cover anything that could happen to the furniture. A couple years in the support on the couch started to go, and the middle of the ottoman started to sink inwards. I submitted a warranty claim on the couch as the ottoman was the least of our worries. I contacted American Freight to obtain some additional information needed from the original receipt which at this point we do not have. I submitted the claim in the summer of 2018, we are now in the last month of Summer of 2019 and I have not yet heard anything back about the warranty claim that I purchased and a replacement sectional.

My fiancé and I purchased a sectional couch and an ottoman from American Freight in 2016. With both pieces of furniture we purchased an additional 5 year extended warranty for approximately $100.00 for each piece of furniture. The salesman who was assisting us advised me that the warranty would cover anything that could happen to the furniture. A couple years in the support on the couch started to go, and the middle of the ottoman started to sink inwards. I submitted a warranty claim on the couch as the ottoman was the least of our worries. I contacted American Freight to obtain some additional information needed from the original receipt which at this point we do not have. I submitted the claim in the summer of 2018, we are now in the last month of Summer of 2019 and I have not yet heard anything back about the warranty claim that I purchased and a replacement sectional.

I purchased a king size bedroom set and mattress for over $2400.00 on May 11,2019 now it's the end of July and still nothing, and that's not to include the fee for delivery of $150.00 .I live in Maryland and this is complicated.

I purchased a king size bedroom set and mattress for over $2400.00 on May 11,2019 now it's the end of July and still nothing, and that's not to include the fee for delivery of $150.00 .I live in Maryland and this is complicated.

I purchased a sectional in 2018 and I paid the 99.00 extra for warranty and protection plan. The salesman told me that if I have an issue like the pillows sinking in or frame cracking call them and they will fix or replace the couch. Early this year I called the store they were rude and told me to go to website *** procetion and file and claim. I tried to do that and was working with this lady for several months who in the end never returned my call and one lady saild it looks like they never put in any information on file about registering me for the p lan. so I asked what was I supposed to do then she told me that even if I did have it they would not replace the couch. Ihave not heard anything else since then.

I purchased a sectional in 2018 and I paid the 99.00 extra for warranty and protection plan. The salesman told me that if I have an issue like the pillows sinking in or frame cracking call them and they will fix or replace the couch. Early this year I called the store they were rude and told me to go to website *** procetion and file and claim. I tried to do that and was working with this lady for several months who in the end never returned my call and one lady saild it looks like they never put in any information on file about registering me for the p lan. so I asked what was I supposed to do then she told me that even if I did have it they would not replace the couch. Ihave not heard anything else since then.