American Freight: Furniture, Mattress, and Appliance

On June 1, 2019 my wife and I went to American Freight located in Harrisburg Pa on Allentown Blvd looking for a bedroom suite.We came across one that we liked.Tyler was the salesperson and he explained the terms of the contract including financing, and delivery(if needed). We gave Tyler $10.00 to hold the purchase.We did let him know that we would have to have the furniture delivered.
On Aug 15 we paid our remaining balance of $1996.00 with cashier check #*** in full.At that time we set up a delivery date for Sept 6th no later than the Labor Day holiday with a final delivery date no later than Friday Sept 13th.
Unfortunately we never received our merchandise.I have contacted them numerous times by phone and in person.The last date that I was given was no later than Wednesday Oct 30th. On this day 10/30,we never received the furniture or a phone call.So the next day 10/31,I called them no one answered so I left a message.
As of this writing Wed.11/06,my phone call was never returned and we never received our furniture.

I purchased a 2 piece vinyl sectional from American Freight in July 2017. About Apr - May this year I noticed that the vinyl was peeling off and looked like it had been for a little while before I noticed. I also have a dog that made slight scratches in the couch from hiding toys. When we purchased the couch we purchased the 5 year warranty from Guardian that American Freight offered because they told us that if anything happened to in in the 5 yrs it would be fixed or replaced. And I asked specifically about pet damage and the salesman said that was covered as well. Well in Jun or Jul I created a claim on the Guardian website per the instructions in the warranty packet I received with the couch and a week or two later they emailed me saying that damage was not covered. I then proceeded to contact the American Freight store where I purchased the couch from and the guy I spoke with told me that it should be covered and to submit a description with pictures to them via email which I did. I waited three months for a response which I never received so today I call the store to get a status and they called guardian and with in minutes I received and email from guardian saying that the damage was not covered. I only purchased the extended warranty because they advertised it as covering everything that might happen to the furniture within the 5yrs. This couch is only 2 yrs old and is trash. How are you going to advertise and sell a warranty that doesn't cover anything. I would request a replacement but I do not want to deal with another couch that will only last 2 yrs so I would like a full refund ($914.90) of my purchase so I can buy a couch from a different vendor and hopefully get a better quality item.

On June 1, 2019 my wife and I went to American Freight located in Harrisburg Pa on Allentown Blvd looking for a bedroom suite.We came across one that we liked.Tyler was the salesperson and he explained the terms of the contract including financing, and delivery(if needed). We gave Tyler $10.00 to hold the purchase.We did let him know that we would have to have the furniture delivered.
On Aug 15 we paid our remaining balance of $1996.00 with cashier check #*** in full.At that time we set up a delivery date for Sept 6th no later than the Labor Day holiday with a final delivery date no later than Friday Sept 13th.
Unfortunately we never received our merchandise.I have contacted them numerous times by phone and in person.The last date that I was given was no later than Wednesday Oct 30th. On this day 10/30,we never received the furniture or a phone call.So the next day 10/31,I called them no one answered so I left a message.
As of this writing Wed.11/06,my phone call was never returned and we never received our furniture.

I purchased a 2 piece vinyl sectional from American Freight in July 2017. About Apr - May this year I noticed that the vinyl was peeling off and looked like it had been for a little while before I noticed. I also have a dog that made slight scratches in the couch from hiding toys. When we purchased the couch we purchased the 5 year warranty from Guardian that American Freight offered because they told us that if anything happened to in in the 5 yrs it would be fixed or replaced. And I asked specifically about pet damage and the salesman said that was covered as well. Well in Jun or Jul I created a claim on the Guardian website per the instructions in the warranty packet I received with the couch and a week or two later they emailed me saying that damage was not covered. I then proceeded to contact the American Freight store where I purchased the couch from and the guy I spoke with told me that it should be covered and to submit a description with pictures to them via email which I did. I waited three months for a response which I never received so today I call the store to get a status and they called guardian and with in minutes I received and email from guardian saying that the damage was not covered. I only purchased the extended warranty because they advertised it as covering everything that might happen to the furniture within the 5yrs. This couch is only 2 yrs old and is trash. How are you going to advertise and sell a warranty that doesn't cover anything. I would request a replacement but I do not want to deal with another couch that will only last 2 yrs so I would like a full refund ($914.90) of my purchase so I can buy a couch from a different vendor and hopefully get a better quality item.

I have had my eye on a Jet Black sectional for a while so my family and I stopped by the store in Morrow Georgia to see what they offered. The sales associate was very friendly and helped me and some of my siblings order what was needed. I was told that the deliver fee was $80 and it would be delivered the next day. The sales associate verified the information with two others from the location that my delivery fee would be $80 even though there was a location closer to me that had the same sectional that I wanted. The item was supposed to be delivered on Monday. I waited all day for the driver to tell me that I was last on the list to be delivered to even though I was the furthest and they would have to reschedule. I was mad because I waited all day but I was trying not to make a big deal out of the situation. The next morning the owner of the delivery company called me and told me that I was going to have my sofa at 1pm but with a fee of 130. I was shocked, How could I be upcharged when they were a day late. I had to shift my world around to for THEM. I WAS LIVID. I told the owner that I needed to contact the store manager and see if they could waive the 50 upcharge. I was told that there was a "miscommunication" and the orginal fee was 130. Now I have all of my siblings and my mom present went making this purchase and I know for sure that the delivery price was 80. I advised the delivery person to please deliver because the general manager was very rude to me and tried to speak to me like I am a toddler.My set finally arrived at 2:30pm after going back and forth. My mom and sister came back to the store to see if they could resolve the issue and turns out that their order was missing a sofa that would take a week before it was shipped. Because of this my sister and mom canceled a 4k order because of the way they were treated by the store manager and because they didn't have the merchandise that they claimed to have..... The sad part is a wanted to spend ALOT more than my mom and sister because I am redecorating my home but this store will never see another dime from me....

I have had my eye on a Jet Black sectional for a while so my family and I stopped by the store in Morrow Georgia to see what they offered. The sales associate was very friendly and helped me and some of my siblings order what was needed. I was told that the deliver fee was $80 and it would be delivered the next day. The sales associate verified the information with two others from the location that my delivery fee would be $80 even though there was a location closer to me that had the same sectional that I wanted. The item was supposed to be delivered on Monday. I waited all day for the driver to tell me that I was last on the list to be delivered to even though I was the furthest and they would have to reschedule. I was mad because I waited all day but I was trying not to make a big deal out of the situation. The next morning the owner of the delivery company called me and told me that I was going to have my sofa at 1pm but with a fee of 130. I was shocked, How could I be upcharged when they were a day late. I had to shift my world around to for THEM. I WAS LIVID. I told the owner that I needed to contact the store manager and see if they could waive the 50 upcharge. I was told that there was a "miscommunication" and the orginal fee was 130. Now I have all of my siblings and my mom present went making this purchase and I know for sure that the delivery price was 80. I advised the delivery person to please deliver because the general manager was very rude to me and tried to speak to me like I am a toddler.My set finally arrived at 2:30pm after going back and forth. My mom and sister came back to the store to see if they could resolve the issue and turns out that their order was missing a sofa that would take a week before it was shipped. Because of this my sister and mom canceled a 4k order because of the way they were treated by the store manager and because they didn't have the merchandise that they claimed to have..... The sad part is a wanted to spend ALOT more than my mom and sister because I am redecorating my home but this store will never see another dime from me....

I ordered a bed from the Waco location August 28, 2019 where the manager told me the bed (full size Gabby in color Teal) would arrive in 2 weeks no later than 4 weeks. I didn't receive any communication from the location about an ETA on the bed so I contacted corporate with an email more than a month later. I heard from 2 men Kevin and Joshua who left voicemails for me to contact them. I called both back and only was able to get into contact with Joshua. When I spoke with Joshua October 12, 2019 I believe he apologized about the lies told from his store manager and also apologized about the non communication and more lies told about the arrival date of the bed and offered $100 refund off of the $369 purchase price also explained some shipping issues and assured me the bed would arrive October 16, 2019 And that if the bed wouldn't be here on the 16th he would call and give me further info and another ETA. October 16th came and went with no word from anyone about the ETA of the bed. On October 18, 2019 I received a text from American freight stating my items had come in to the store, an hour later another text message saying the previous message was an error. Since that day I have not heard from Joshua again. I have not received the $100 refund he said he would issue. I have not heard from Kevin or any store employees about another ETA despite my efforts to call and receive information. I made countless attempts to the 2 corporate employees and the store and still more than 2 months after paying for a bed my child is still sleeping on a mattress on the floor and asking if her bed is coming in everyday

I ordered a bed from the Waco location August 28, 2019 where the manager told me the bed (full size Gabby in color Teal) would arrive in 2 weeks no later than 4 weeks. I didn't receive any communication from the location about an ETA on the bed so I contacted corporate with an email more than a month later. I heard from 2 men Kevin and Joshua who left voicemails for me to contact them. I called both back and only was able to get into contact with Joshua. When I spoke with Joshua October 12, 2019 I believe he apologized about the lies told from his store manager and also apologized about the non communication and more lies told about the arrival date of the bed and offered $100 refund off of the $369 purchase price also explained some shipping issues and assured me the bed would arrive October 16, 2019 And that if the bed wouldn't be here on the 16th he would call and give me further info and another ETA. October 16th came and went with no word from anyone about the ETA of the bed. On October 18, 2019 I received a text from American freight stating my items had come in to the store, an hour later another text message saying the previous message was an error. Since that day I have not heard from Joshua again. I have not received the $100 refund he said he would issue. I have not heard from Kevin or any store employees about another ETA despite my efforts to call and receive information. I made countless attempts to the 2 corporate employees and the store and still more than 2 months after paying for a bed my child is still sleeping on a mattress on the floor and asking if her bed is coming in everyday

I had a store credit and selected a living room sofa. I was told it was already on order and items usually arrive within two weeks. I received two text one stating it was ready for delivery and the other not. I had not heard anything else since October 18th. I am moving to a new place so I scheduled with the management company to use the freight elevator. October 26th, I received a call around 12 noon the item was not in stock, unsure when it would be available. I was offered the option to come in to pick out another sofa. I live 45 miles away and had everything scheduled. I have a new place without a sofa. I want my money back to just go elsewhere and they only want to give you a store credit. I will never shop there again.. I am very disappointed.

I had a store credit and selected a living room sofa. I was told it was already on order and items usually arrive within two weeks. I received two text one stating it was ready for delivery and the other not. I had not heard anything else since October 18th. I am moving to a new place so I scheduled with the management company to use the freight elevator. October 26th, I received a call around 12 noon the item was not in stock, unsure when it would be available. I was offered the option to come in to pick out another sofa. I live 45 miles away and had everything scheduled. I have a new place without a sofa. I want my money back to just go elsewhere and they only want to give you a store credit. I will never shop there again.. I am very disappointed.

I bought a couch set w/ 5 yr warranty from American Freight for $1637.35 in Knoxville 2 days ago. They're located just 6 blocks from my home. It arrived after business hours with a broken wood frame. The frame wobbles & recliner won't work because of damage. I immediately called the store 12 hrs later (the next morning) & manager said they "won't accept returns or give me a refund because it's now used". Keep in mind it arrived broken & I got zero use out of it in just one night. ZERO USE. Manager said "a new shipment might arrive in 8 weeks with a similar model". This is no way to treat a customer! There are hundreds of negative reviews on this company doing this to many customers. This is out right theft / unjust enrichment & should be considered a scam. They delivered JUNK & I expect a full refund as I don't trust them & will never buy from them again. I also paid $199.99 for the 5 yr warranty in which they claim doesn't even exist.

I bought a couch set w/ 5 yr warranty from American Freight for $1637.35 in Knoxville 2 days ago. They're located just 6 blocks from my home. It arrived after business hours with a broken wood frame. The frame wobbles & recliner won't work because of damage. I immediately called the store 12 hrs later (the next morning) & manager said they "won't accept returns or give me a refund because it's now used". Keep in mind it arrived broken & I got zero use out of it in just one night. ZERO USE. Manager said "a new shipment might arrive in 8 weeks with a similar model". This is no way to treat a customer! There are hundreds of negative reviews on this company doing this to many customers. This is out right theft / unjust enrichment & should be considered a scam. They delivered JUNK & I expect a full refund as I don't trust them & will never buy from them again. I also paid $199.99 for the 5 yr warranty in which they claim doesn't even exist.

I purchased furniture from the store and was told that if anything happened to it for as wear and tear, that my furniture would be replaced if I made a claim within the first year. I made several claims to this company to let them know how my furniture that was purchased needed to be replaced and how my family could not use it, and they refused to replace my items even after doing all the steps that are required to file a claim. Because of this it has caused my family to be without Furniture.

I purchased a sectional couch from this company and had to have it replaced twice within the first 6 months. After the second time the store allowed me to have store credit due to my wife being very upset and demanding a refund. They said they don't do refunds but can give a store credit, so we thought it was better then nothing and figured we could get lucky if we just go with a different set since it seemed to be made different. We went a head a got a couch, love seat, and recliner. Couple months later we now have a love seat with no recliners because they both broke and when my wife calls the company to have them fix the problem the play games and has her calling in all the time and making her jump through hoops trying to get a couch that we can be happy with, that's not broke. I don't think we should have to go through this and believe that this company should stand by their warranty and fix the problem or refund the money.

I purchased furniture from the store and was told that if anything happened to it for as wear and tear, that my furniture would be replaced if I made a claim within the first year. I made several claims to this company to let them know how my furniture that was purchased needed to be replaced and how my family could not use it, and they refused to replace my items even after doing all the steps that are required to file a claim. Because of this it has caused my family to be without Furniture.

I purchased a sectional couch from this company and had to have it replaced twice within the first 6 months. After the second time the store allowed me to have store credit due to my wife being very upset and demanding a refund. They said they don't do refunds but can give a store credit, so we thought it was better then nothing and figured we could get lucky if we just go with a different set since it seemed to be made different. We went a head a got a couch, love seat, and recliner. Couple months later we now have a love seat with no recliners because they both broke and when my wife calls the company to have them fix the problem the play games and has her calling in all the time and making her jump through hoops trying to get a couch that we can be happy with, that's not broke. I don't think we should have to go through this and believe that this company should stand by their warranty and fix the problem or refund the money.

I went to American Freight in July and put a bed on layaway and every time I call up there my bed is not in stock yet. It has been 3 months and still my bed is not in stock, I have call there business numerous of times but nobody could seem to help me. One of there employees told me they was going to escalate the issue and give me a call but no one called. On October 9 I went into a store yet again and said “I would like my money back off my layaway please because it’s been 3 months and my bed has yet to be in stock”. So the customer associate told me I can’t give me my money back via there policy. At this point I just really want my money back because no one is helping me and my bed probably will never come, they are just holding my money and giving me no product. I am drained from the back and fourth. Can somebody please help me with this situation

I went to American Freight in July and put a bed on layaway and every time I call up there my bed is not in stock yet. It has been 3 months and still my bed is not in stock, I have call there business numerous of times but nobody could seem to help me. One of there employees told me they was going to escalate the issue and give me a call but no one called. On October 9 I went into a store yet again and said “I would like my money back off my layaway please because it’s been 3 months and my bed has yet to be in stock”. So the customer associate told me I can’t give me my money back via there policy. At this point I just really want my money back because no one is helping me and my bed probably will never come, they are just holding my money and giving me no product. I am drained from the back and fourth. Can somebody please help me with this situation

I bought a couch and love seat from then and they basically fell apart within a couple months. I called the store and after being told it was under warranty, was then told it wasn't under warranty and I have to call Guardian to have them replace it under the warranty plan I for 100$. After contacting Guardian a whooping 4 times, I then found out I had to wait a week because American Frieght doesn't register their plans, only for the week to come to an end and be informed that my warranty doesn't cover structural damage, even though I was told it covered everything. So basically 1000 plus dollars down the drain. I will never buy from them again, and neither should anyone else.

I bought a couch and love seat from then and they basically fell apart within a couple months. I called the store and after being told it was under warranty, was then told it wasn't under warranty and I have to call Guardian to have them replace it under the warranty plan I for 100$. After contacting Guardian a whooping 4 times, I then found out I had to wait a week because American Frieght doesn't register their plans, only for the week to come to an end and be informed that my warranty doesn't cover structural damage, even though I was told it covered everything. So basically 1000 plus dollars down the drain. I will never buy from them again, and neither should anyone else.