American Freight: Furniture, Mattress, and Appliance

crap company I purchased a sofa and love seat. After I got them realized way to big for my space. No returns ok. I then asked to take the extended warranty off seeing how I need to sell them now and take a huge loss. Was told nope a week later you can not cancel a warranty. What kind of company is this? Any others you can with in 30 days or return. Buyer beware never buy from again.

crap company I purchased a sofa and love seat. After I got them realized way to big for my space. No returns ok. I then asked to take the extended warranty off seeing how I need to sell them now and take a huge loss. Was told nope a week later you can not cancel a warranty. What kind of company is this? Any others you can with in 30 days or return. Buyer beware never buy from again.

To Revdex.com:On 1-3-2020 I went to American Frreight furn store and asked for a twin size bed with storage or a drawer on the bottom, I said it threetimes that I need a bed with a drawer on the bottom and I had a picture of it on my phone. I paid $438.96 for a bed and mattress.When I got home and my son in law was putting the bed together, I stopped him cause I didn't see a drawer, so the next day I went backto the store and I asked for a manager. I told him that I had a complaint from one of this workers, who sold me a bed and mattress withno storage or drawer, than the worker walked up and said that he was trying to save me money on the bed that he sold me. The managerlooked up on line and that the bed that I wanted would be $100.00 more money but that all I would have to pay is $50.00 more, and he said that he was sorry, but that the bed would have to be ordered, and I would have in 3 weeks but to keep the bed I have until my right onecomes in, then I can bring th one that I had back and pick up the one with a long drawer under it. He also said to keep the mattresscause it would fit. This was 1-6-2020, no calls so I called them on 1-17 and still no bed. Called again on 1-21, 1-22. I went into the storeto get a refund and they made me keep the mattress but would return the money in a check but no cash and send some of the moneyback on to my credit card. I still did not get the bed that I wanted, and they had my money and bed for three weeks. Thank You!

To Revdex.com:On 1-3-2020 I went to American Frreight furn store and asked for a twin size bed with storage or a drawer on the bottom, I said it threetimes that I need a bed with a drawer on the bottom and I had a picture of it on my phone. I paid $438.96 for a bed and mattress.When I got home and my son in law was putting the bed together, I stopped him cause I didn't see a drawer, so the next day I went backto the store and I asked for a manager. I told him that I had a complaint from one of this workers, who sold me a bed and mattress withno storage or drawer, than the worker walked up and said that he was trying to save me money on the bed that he sold me. The managerlooked up on line and that the bed that I wanted would be $100.00 more money but that all I would have to pay is $50.00 more, and he said that he was sorry, but that the bed would have to be ordered, and I would have in 3 weeks but to keep the bed I have until my right onecomes in, then I can bring th one that I had back and pick up the one with a long drawer under it. He also said to keep the mattresscause it would fit. This was 1-6-2020, no calls so I called them on 1-17 and still no bed. Called again on 1-21, 1-22. I went into the storeto get a refund and they made me keep the mattress but would return the money in a check but no cash and send some of the moneyback on to my credit card. I still did not get the bed that I wanted, and they had my money and bed for three weeks. Thank You!

I purchased a leather living room set as well as a bedroom set totaling $1400.00. I also paid $200 for a 5 year warranty. I was informed that the furniture will be delivered on Friday January 17th I took of work and missed out on money waiting all day to get a call saying my bed set was broken but they are on the way with the other items. I set around and waited resulting in no furniture delivery. I spoke with the manager and he said he doesn’t know when they told me the bed set was broken because it wasn’t they just didn’t deliver due to the weather that day. Then when they finally did deliver Wednesday January 21st they sent me a queen size bedroom set with no chest which I was informed I paid for and my living room couch had scraps and scratches all over it. I feel I shouldn’t have to pay full price for something terribly damaged. I paid for a long size bed set and was sent a queen size set. I have missed out on money and wasted time I want my money back and to report their unprofessional behavior

I purchased a leather living room set as well as a bedroom set totaling $1400.00. I also paid $200 for a 5 year warranty. I was informed that the furniture will be delivered on Friday January 17th I took of work and missed out on money waiting all day to get a call saying my bed set was broken but they are on the way with the other items. I set around and waited resulting in no furniture delivery. I spoke with the manager and he said he doesn’t know when they told me the bed set was broken because it wasn’t they just didn’t deliver due to the weather that day. Then when they finally did deliver Wednesday January 21st they sent me a queen size bedroom set with no chest which I was informed I paid for and my living room couch had scraps and scratches all over it. I feel I shouldn’t have to pay full price for something terribly damaged. I paid for a long size bed set and was sent a queen size set. I have missed out on money and wasted time I want my money back and to report their unprofessional behavior

On July 2, 2019, I went to the store in Stone Mountain after seeing an ad for $50 down and same day delivery. When I get to the store, I select everything that I want, and find that the caveat to the money down is financing. So, I apply, and am immediately approved (I forget the total amount), but told the rep that I had what I needed and didn't need the full amount approved. Now, the rep that I worked with name was Ashley. What I signed for totaled $2605.98. I asked if there were any prepayment penalties to which she said no. She said I would receive a call from the finance company welcoming me and telling me what my monthly payments would be. She said I could pay if off early to avoid interest and said I had like 100 days to do so. NEVER did she mention that if I did not take the early pay option, that I was not purchasing my furniture and at that point I would be in a lease. Now, here I am today, calling American First to make my final payment of what I believe to be 119.02, only to find out that since I did not pay off early, I do not own my furniture and owe over 4K!!! When I call American First to see what the error is, to be informed no error, and I should have read the contract that I signed. I signed the contract yes. However, I signed based on my conversation with Ashley that I was paying 2605.98 with 50 down. Never to be told that 2605.98 would turn into over 9k on a lease option if I did not pay in 100 days. That is fraudulent and predatory behavior by not being clear as to what could happen. I feel totally mislead. The lie of omission is still a lie. If you have American Freight representing American First and this is how you make your money, it is certainly not fair. Yes, I should have read the contract. I take ownership of that, but I believed what the representative told me. I would have never signed up for 9k payment on furniture that is only worth what I originally agreed to. I had just moved into my home, so credit was not an issue. The excitement of having a same day delivery so I could have furniture was the draw, only to find out I was mislead.

On July 2, 2019, I went to the store in Stone Mountain after seeing an ad for $50 down and same day delivery. When I get to the store, I select everything that I want, and find that the caveat to the money down is financing. So, I apply, and am immediately approved (I forget the total amount), but told the rep that I had what I needed and didn't need the full amount approved. Now, the rep that I worked with name was Ashley. What I signed for totaled $2605.98. I asked if there were any prepayment penalties to which she said no. She said I would receive a call from the finance company welcoming me and telling me what my monthly payments would be. She said I could pay if off early to avoid interest and said I had like 100 days to do so. NEVER did she mention that if I did not take the early pay option, that I was not purchasing my furniture and at that point I would be in a lease. Now, here I am today, calling American First to make my final payment of what I believe to be 119.02, only to find out that since I did not pay off early, I do not own my furniture and owe over 4K!!! When I call American First to see what the error is, to be informed no error, and I should have read the contract that I signed. I signed the contract yes. However, I signed based on my conversation with Ashley that I was paying 2605.98 with 50 down. Never to be told that 2605.98 would turn into over 9k on a lease option if I did not pay in 100 days. That is fraudulent and predatory behavior by not being clear as to what could happen. I feel totally mislead. The lie of omission is still a lie. If you have American Freight representing American First and this is how you make your money, it is certainly not fair. Yes, I should have read the contract. I take ownership of that, but I believed what the representative told me. I would have never signed up for 9k payment on furniture that is only worth what I originally agreed to. I had just moved into my home, so credit was not an issue. The excitement of having a same day delivery so I could have furniture was the draw, only to find out I was mislead.

Will be filling a complaint letter.
There service did no meet my needs as a customer .

Will be filling a complaint letter.
There service did no meet my needs as a customer .

When I purchased my furniture I was sold an extended warranty for a living room set by American Freight that was explained to me
would cover the furniture set for 5 years after my purchase. It was explained to me if my furniture was damaged in anyway within the 5 years that it would be replaced with a new furniture set. After only 4 years I started to notice the sectional losing its plush and it started ripping in all the seams. The foundation of the sectional has started to rip and the wooden frame is now exposed. The cushion covers are torn in the zipper area. This is the worst furniture I’ve ever purchased. I reached out to the store and was redirected to a third party organization who have told me that if my claim is approved that I will not receive a new set they may only provide a repair service. I was told that American Freight has told
other customers this in the past and they don’t understand why, further more even though the extended warranty was for 5 years and this is only my 4th my claim will most likely deny due to untimely filing of a invoice in which American Freight could have provided but did not. Needless to say I was ripped off, they persuaded me to purchase an insurance coverage/extended warranty under false pretenses. They should not tell customers they will get a brand new furniture set knowing at this point that’s not correct. I was also told they guarantee it after I questioned the salesperson about the plan. Needless to say I searched to see if there has been other complaints and of course there are. Scam artistry at its best. You can not even speak to a store manager there and get a dignified response or satisfying resolution. Moving forward compromising quality and good customer service to save a few bucks just to end up
being scammed is not worth it

When I purchased my furniture I was sold an extended warranty for a living room set by American Freight that was explained to me
would cover the furniture set for 5 years after my purchase. It was explained to me if my furniture was damaged in anyway within the 5 years that it would be replaced with a new furniture set. After only 4 years I started to notice the sectional losing its plush and it started ripping in all the seams. The foundation of the sectional has started to rip and the wooden frame is now exposed. The cushion covers are torn in the zipper area. This is the worst furniture I’ve ever purchased. I reached out to the store and was redirected to a third party organization who have told me that if my claim is approved that I will not receive a new set they may only provide a repair service. I was told that American Freight has told
other customers this in the past and they don’t understand why, further more even though the extended warranty was for 5 years and this is only my 4th my claim will most likely deny due to untimely filing of a invoice in which American Freight could have provided but did not. Needless to say I was ripped off, they persuaded me to purchase an insurance coverage/extended warranty under false pretenses. They should not tell customers they will get a brand new furniture set knowing at this point that’s not correct. I was also told they guarantee it after I questioned the salesperson about the plan. Needless to say I searched to see if there has been other complaints and of course there are. Scam artistry at its best. You can not even speak to a store manager there and get a dignified response or satisfying resolution. Moving forward compromising quality and good customer service to save a few bucks just to end up
being scammed is not worth it

I bought a warranty for my furniture. When I sat down on it, a board in the back of the couch broke. I filed a claim and they responded stating that my warranty does not cover damage that has occurred during normal use but will cover damages from accidents that I cause. How in the world does that make sense? So if I "accidently" drop the couch down the steps, which is my mistake, and it breaks they will cover it but if it breaks from poor quality they won't pay for it? Come on. I guarantee that if I said that I accidently dropped it and it broke they would tell me that my warranty does not cover that because it was my fault and that it only covers breakage due to workmanship. This furniture company and their warranties are a sham. DO NOT EVER BUY FROM THIS COMPANY.
PS I had to leave a star in order to leave this review. I would not give it one star if I didn't have to.

I bought a warranty for my furniture. When I sat down on it, a board in the back of the couch broke. I filed a claim and they responded stating that my warranty does not cover damage that has occurred during normal use but will cover damages from accidents that I cause. How in the world does that make sense? So if I "accidently" drop the couch down the steps, which is my mistake, and it breaks they will cover it but if it breaks from poor quality they won't pay for it? Come on. I guarantee that if I said that I accidently dropped it and it broke they would tell me that my warranty does not cover that because it was my fault and that it only covers breakage due to workmanship. This furniture company and their warranties are a sham. DO NOT EVER BUY FROM THIS COMPANY.
PS I had to leave a star in order to leave this review. I would not give it one star if I didn't have to.

I put a bed set on layaway. The layaway was paid off and I was told that it was none in stock and that I would be contacted when it became available. After layaway was paid-off I waited a couple of months didn't hear anything so I went to the store and was told it that it had been delived to my address. We never received a delivery to my address and they could not provide me with a signature or invoice. I went into the store on June 2, 2018, spoke with the Manager. I felt as if he did not send the information so I contacted the District Manager. They said that they would notify corporate office of my complaint. District Manager called me on June 5, 2018, stating that he would look into situation. I called again on June 6, 2018, so pretty much I had gotten the runaround and had given up on getting my bed set. No one ever called or rectified the situation. In order to have it delivered I would have had to pay the delivery fee. When I went to store that is what I was attempting to do when they said that is what delivered.

I put a bed set on layaway. The layaway was paid off and I was told that it was none in stock and that I would be contacted when it became available. After layaway was paid-off I waited a couple of months didn't hear anything so I went to the store and was told it that it had been delived to my address. We never received a delivery to my address and they could not provide me with a signature or invoice. I went into the store on June 2, 2018, spoke with the Manager. I felt as if he did not send the information so I contacted the District Manager. They said that they would notify corporate office of my complaint. District Manager called me on June 5, 2018, stating that he would look into situation. I called again on June 6, 2018, so pretty much I had gotten the runaround and had given up on getting my bed set. No one ever called or rectified the situation. In order to have it delivered I would have had to pay the delivery fee. When I went to store that is what I was attempting to do when they said that is what delivered.

This place is a crock of garbage and will never see another dime of me or anyone else that I can tell! My order has been paid in full for a week and I still do not have all my items. They swore the items would be In Thursday, 1/2/2019, I rent a U-Haul to go get the things the next day 1/3/2019 and they are Still not All there. They offer to deliver the items that are still not available between 10am-6pm on 1/4/2019. After calling that morning and afternoon and being blatantly lied to they finally call back about 5pm to state that they had just received the items at the store, AFTER I’d been waiting ALL DAY for them to get here. I call and speak to a manager who states that they had some discrepancies and the items are sure to be delivered today 1/5/2019. Here we are at almost 4pm on a Sunday afternoon and they still have not arrived with my items. Things that, again, have been paid in full and I have received NOTHING BUT LIES from everyone that works there. It’s like it’s fine until they get your money and then of course, all sales final, which I don’t really care about but can I at least get the products that I’ve paid for. At 8months pregnant this is the most frustrating thing I have had to deal with and it is not fair. The people here can’t even be honest about what’s going on. ill be taking this as far up the American Freight ladder as I can. I refuse to let anyone else be treated this way by these conniving liars if I can help it. This is just down right ridiculous.

This place is a crock of garbage and will never see another dime of me or anyone else that I can tell! My order has been paid in full for a week and I still do not have all my items. They swore the items would be In Thursday, 1/2/2019, I rent a U-Haul to go get the things the next day 1/3/2019 and they are Still not All there. They offer to deliver the items that are still not available between 10am-6pm on 1/4/2019. After calling that morning and afternoon and being blatantly lied to they finally call back about 5pm to state that they had just received the items at the store, AFTER I’d been waiting ALL DAY for them to get here. I call and speak to a manager who states that they had some discrepancies and the items are sure to be delivered today 1/5/2019. Here we are at almost 4pm on a Sunday afternoon and they still have not arrived with my items. Things that, again, have been paid in full and I have received NOTHING BUT LIES from everyone that works there. It’s like it’s fine until they get your money and then of course, all sales final, which I don’t really care about but can I at least get the products that I’ve paid for. At 8months pregnant this is the most frustrating thing I have had to deal with and it is not fair. The people here can’t even be honest about what’s going on. ill be taking this as far up the American Freight ladder as I can. I refuse to let anyone else be treated this way by these conniving liars if I can help it. This is just down right ridiculous.

Do not buy from this company! I made a purchase over 3 weeks ago. So far, they promised it was in stock, then I paid in full, suddenly its out of stock. Since then they made a partial delivery of the wrong items bought, they promised to follow up which they have not. They have made no offer to make this deal right and reaching corporate is a simply mountainous enterprise.
I am filing complaints with the Revdex.com, Dekalb County Ga, and will make sure the public knows this company is run by criminals.

Do not buy from this company! I made a purchase over 3 weeks ago. So far, they promised it was in stock, then I paid in full, suddenly its out of stock. Since then they made a partial delivery of the wrong items bought, they promised to follow up which they have not. They have made no offer to make this deal right and reaching corporate is a simply mountainous enterprise.
I am filing complaints with the Revdex.com, Dekalb County Ga, and will make sure the public knows this company is run by criminals.