American Freight Appliance, Furniture, Mattress

If I could leave less than one star I would! I had issues with this place from the get go. They made me come in three different times just to cancel a chair off my order. The manager lied and said the financing place was closed so he couldn’t call and cancel the chair off my order however they were open Cuz I called as soon as I left the furniture place. It took him an hour to cancel a chair off my order because he kept stopping to chat with co workers and talk to other customers. When I went to pick up my furniture they said they couldn’t find it. Offered me a free lamp and the love seat I ordered. Then they found my furniture. It took an hour to get through all that. Then I get my furniture home and out of the plastic and I see that the love seat has rips in the back and patch’s where the material was all scrapped up and missing and ripped. The cushion one on side is ripped at the bottom and you can lift it and see the filling in the cushion. I’ve had this furniture for 9 months and you would think I’ve had it for 6 years. The cushion in the middle of the couch sinks way down when you sit on it and you literally sink back and down and can feel whatever is under the cushion. The material is rubbing off and there’s strings sticking up. The cushion on the love seat is dipped really low and it’s like whatever was supporting it is broken and no one ever sits on the love seat. I am paying way too much for furniture that is such poor quality and I can’t even get new furniture because I’m still paying for this awful furniture!!! I should have looked at other reviews before I went to this place! Poor customer service and poor quality products! I get that this place is a discount furniture place but you would think you could have furniture for more than 9 months without it literally falling apart on you!!! I will never purchase furniture from this place again!

On 09/28/2019, I entered American Freight Furniture and Mattress, located at ***. I purchased a bedroom set, sofa, and recliner. The bedroom set and sofa were delivered on 10/12/2019, but the recliner was not on the delivery truck. I paid the required delivery fee of $65 at the time of delivery. I specified to the salesman, when I purchased the items, that I wanted one single delivery and that I would wait for all items to arrive at the store prior them being delivered to my home. I asked the delivery driver about the recliner and he stated that it was not in yet. I called the store on 10/21/2019 and asked about the recliner, and was told that it would be delivered the following week. Two weeks went by, so I decided to visit the store on 11/05/2019. I spoke with an employee about the recliner. He looked up my account and said that it would be coming in on a truck the following week. Yet another week went by, so I called the store again on 11/14/2019. I spoke with Wesley, the original salesman, and he said that he would look into the problem and return my call once he went into the back and checked on the status of the recliner. As of 11/19/2019, I have still not yet received the recliner, in which I have already started making payments for. I have not spoken with anyone from the company since I was told to expect a call back from Wesley.

If I can rate a ZERO I would! I started my business with American Freight back on 10/11/2019. We stepped inside the store to pick out a bedroom set and a dining room table. We was assisted by the manager Blake and showed him which set we was interested in. We picked the black Ebony bedroom set which we was to receive the bed frame, mattress, dresser and mirror. Also, we picked a dining room set which we was to receive a table and four chairs. He asked us when we needed our items and we told him that we were moving into our new apartment on 10/31/2019. He assured us that all items will be delivered, there is a $75 delivery fee, and that all items will be in stock by that date. I felt accomplished that I was able to check items off for my new apartment. On 10/31/2019, I receive the call from the movers that they only had my bed frame, mattress and mirror. I was missing the dresser and the dining room set. I’ve NEVER received any communication from American Freight that these items was on delay nor have I received any communication ahead of time letting me know when I will receive these items. I contacted the store on 11/02/2019 and I spoke with Blake and explained to him that I never received any communication from this store that I would not receive my dining room set and dresser. He explains that he was waiting on the dresser to come from Dayton, Ohio but he had the dining room set. He also states that once he receives the dresser he will delivery both items for no charge right away and he then thanks me for being so kind and states he will put $100 off towards my next purchase. Now keep in kind Dayton, Ohio is about an hour away from American Freight. Days go by and I still have not heard anything! I’ve contacted the store on 11/07/2019 and spoke with a gentleman. I then AGAIN explain the whole story of what items I’m missing. I’ve became frustrated with this whole process I’ve requested the dining room set to be removed from my account since I wasn’t getting anywhere with either associate. The gentleman stated that he will remove the dining room set and will have the dresser sent out immediately. It is now 11/11/2019 and I still have not received an update. I had to personally step inside the store today with my newborn in order to get things fixed a little. When I stepped inside the store I wasn’t greeted at all! I finally stopped Ethan who was the manger today and re-explained what was going on and what items I was missing. I also went on to explain that I’ve been trying to get this resolved since 11/02/2019 and that it is ridiculous that I had to drive 45 mins to the store with a new born to make them help me. He took a look at my account and didn’t see that the associate of who I spoke with on 11/07/2019 removed the dining room set off my account. Ethan removes the dining room set and brings out the dresser. The whole time the dresser was in the store and I was never informed! He states he will have the dresser delivered on 11/13/2019. I then go on to explain to him that I would like to know how he can credit my account for the first payment of the dresser. My first payment is due on 11/15/2019. Let’s keep in mind again I’ve been working on this since 11/02/2019 and no one communicated from your store that I wasn’t going to receive my items on 10/31/2019. He rudely explains to me that he cannot help with that and tries to remind me that I’ve received my other items. He showed no sympathy towards what I was trying to explain to him. He kept walking away and just did NOT care at all. I will be contacting corporate and the regional manager tomorrow morning. This company should understand that I should not have to pay for the first payment for the dresser. I do not want to speak to another manager of this store. I want the regional manager to credit my account for the first payment of the dresser due to the lack of his/her employer’s communication. I will NEVER do business with American Freight again!

On June 1, 2019 my wife and I went to American Freight located in Harrisburg Pa on Allentown Blvd looking for a bedroom suite.We came across one that we liked.Tyler was the salesperson and he explained the terms of the contract including financing, and delivery(if needed). We gave Tyler $10.00 to hold the purchase.We did let him know that we would have to have the furniture delivered.
On Aug 15 we paid our remaining balance of $1996.00 with cashier check #*** in full.At that time we set up a delivery date for Sept 6th no later than the Labor Day holiday with a final delivery date no later than Friday Sept 13th.
Unfortunately we never received our merchandise.I have contacted them numerous times by phone and in person.The last date that I was given was no later than Wednesday Oct 30th. On this day 10/30,we never received the furniture or a phone call.So the next day 10/31,I called them no one answered so I left a message.
As of this writing Wed.11/06,my phone call was never returned and we never received our furniture.

I purchased a 2 piece vinyl sectional from American Freight in July 2017. About Apr - May this year I noticed that the vinyl was peeling off and looked like it had been for a little while before I noticed. I also have a dog that made slight scratches in the couch from hiding toys. When we purchased the couch we purchased the 5 year warranty from Guardian that American Freight offered because they told us that if anything happened to in in the 5 yrs it would be fixed or replaced. And I asked specifically about pet damage and the salesman said that was covered as well. Well in Jun or Jul I created a claim on the Guardian website per the instructions in the warranty packet I received with the couch and a week or two later they emailed me saying that damage was not covered. I then proceeded to contact the American Freight store where I purchased the couch from and the guy I spoke with told me that it should be covered and to submit a description with pictures to them via email which I did. I waited three months for a response which I never received so today I call the store to get a status and they called guardian and with in minutes I received and email from guardian saying that the damage was not covered. I only purchased the extended warranty because they advertised it as covering everything that might happen to the furniture within the 5yrs. This couch is only 2 yrs old and is trash. How are you going to advertise and sell a warranty that doesn't cover anything. I would request a replacement but I do not want to deal with another couch that will only last 2 yrs so I would like a full refund ($914.90) of my purchase so I can buy a couch from a different vendor and hopefully get a better quality item.

I have had my eye on a Jet Black sectional for a while so my family and I stopped by the store in Morrow Georgia to see what they offered. The sales associate was very friendly and helped me and some of my siblings order what was needed. I was told that the deliver fee was $80 and it would be delivered the next day. The sales associate verified the information with two others from the location that my delivery fee would be $80 even though there was a location closer to me that had the same sectional that I wanted. The item was supposed to be delivered on Monday. I waited all day for the driver to tell me that I was last on the list to be delivered to even though I was the furthest and they would have to reschedule. I was mad because I waited all day but I was trying not to make a big deal out of the situation. The next morning the owner of the delivery company called me and told me that I was going to have my sofa at 1pm but with a fee of 130. I was shocked, How could I be upcharged when they were a day late. I had to shift my world around to for THEM. I WAS LIVID. I told the owner that I needed to contact the store manager and see if they could waive the 50 upcharge. I was told that there was a "miscommunication" and the orginal fee was 130. Now I have all of my siblings and my mom present went making this purchase and I know for sure that the delivery price was 80. I advised the delivery person to please deliver because the general manager was very rude to me and tried to speak to me like I am a toddler.My set finally arrived at 2:30pm after going back and forth. My mom and sister came back to the store to see if they could resolve the issue and turns out that their order was missing a sofa that would take a week before it was shipped. Because of this my sister and mom canceled a 4k order because of the way they were treated by the store manager and because they didn't have the merchandise that they claimed to have..... The sad part is a wanted to spend ALOT more than my mom and sister because I am redecorating my home but this store will never see another dime from me....

I ordered a bed from the Waco location August 28, 2019 where the manager told me the bed (full size Gabby in color Teal) would arrive in 2 weeks no later than 4 weeks. I didn't receive any communication from the location about an ETA on the bed so I contacted corporate with an email more than a month later. I heard from 2 men Kevin and Joshua who left voicemails for me to contact them. I called both back and only was able to get into contact with Joshua. When I spoke with Joshua October 12, 2019 I believe he apologized about the lies told from his store manager and also apologized about the non communication and more lies told about the arrival date of the bed and offered $100 refund off of the $369 purchase price also explained some shipping issues and assured me the bed would arrive October 16, 2019 And that if the bed wouldn't be here on the 16th he would call and give me further info and another ETA. October 16th came and went with no word from anyone about the ETA of the bed. On October 18, 2019 I received a text from American freight stating my items had come in to the store, an hour later another text message saying the previous message was an error. Since that day I have not heard from Joshua again. I have not received the $100 refund he said he would issue. I have not heard from Kevin or any store employees about another ETA despite my efforts to call and receive information. I made countless attempts to the 2 corporate employees and the store and still more than 2 months after paying for a bed my child is still sleeping on a mattress on the floor and asking if her bed is coming in everyday

I had a store credit and selected a living room sofa. I was told it was already on order and items usually arrive within two weeks. I received two text one stating it was ready for delivery and the other not. I had not heard anything else since October 18th. I am moving to a new place so I scheduled with the management company to use the freight elevator. October 26th, I received a call around 12 noon the item was not in stock, unsure when it would be available. I was offered the option to come in to pick out another sofa. I live 45 miles away and had everything scheduled. I have a new place without a sofa. I want my money back to just go elsewhere and they only want to give you a store credit. I will never shop there again.. I am very disappointed.

I bought a couch set w/ 5 yr warranty from American Freight for $1637.35 in Knoxville 2 days ago. They're located just 6 blocks from my home. It arrived after business hours with a broken wood frame. The frame wobbles & recliner won't work because of damage. I immediately called the store 12 hrs later (the next morning) & manager said they "won't accept returns or give me a refund because it's now used". Keep in mind it arrived broken & I got zero use out of it in just one night. ZERO USE. Manager said "a new shipment might arrive in 8 weeks with a similar model". This is no way to treat a customer! There are hundreds of negative reviews on this company doing this to many customers. This is out right theft / unjust enrichment & should be considered a scam. They delivered JUNK & I expect a full refund as I don't trust them & will never buy from them again. I also paid $199.99 for the 5 yr warranty in which they claim doesn't even exist.

I purchased furniture from the store and was told that if anything happened to it for as wear and tear, that my furniture would be replaced if I made a claim within the first year. I made several claims to this company to let them know how my furniture that was purchased needed to be replaced and how my family could not use it, and they refused to replace my items even after doing all the steps that are required to file a claim. Because of this it has caused my family to be without Furniture.

I purchased a sectional couch from this company and had to have it replaced twice within the first 6 months. After the second time the store allowed me to have store credit due to my wife being very upset and demanding a refund. They said they don't do refunds but can give a store credit, so we thought it was better then nothing and figured we could get lucky if we just go with a different set since it seemed to be made different. We went a head a got a couch, love seat, and recliner. Couple months later we now have a love seat with no recliners because they both broke and when my wife calls the company to have them fix the problem the play games and has her calling in all the time and making her jump through hoops trying to get a couch that we can be happy with, that's not broke. I don't think we should have to go through this and believe that this company should stand by their warranty and fix the problem or refund the money.

I went to American Freight in July and put a bed on layaway and every time I call up there my bed is not in stock yet. It has been 3 months and still my bed is not in stock, I have call there business numerous of times but nobody could seem to help me. One of there employees told me they was going to escalate the issue and give me a call but no one called. On October 9 I went into a store yet again and said “I would like my money back off my layaway please because it’s been 3 months and my bed has yet to be in stock”. So the customer associate told me I can’t give me my money back via there policy. At this point I just really want my money back because no one is helping me and my bed probably will never come, they are just holding my money and giving me no product. I am drained from the back and fourth. Can somebody please help me with this situation

I bought a couch and love seat from then and they basically fell apart within a couple months. I called the store and after being told it was under warranty, was then told it wasn't under warranty and I have to call Guardian to have them replace it under the warranty plan I for 100$. After contacting Guardian a whooping 4 times, I then found out I had to wait a week because American Frieght doesn't register their plans, only for the week to come to an end and be informed that my warranty doesn't cover structural damage, even though I was told it covered everything. So basically 1000 plus dollars down the drain. I will never buy from them again, and neither should anyone else.

I originally went to purchase my mattress on April 3rd, 2019. The store located in *** FL, ***. Store number #***. I paid for my mattress on this date and the manager told me that it wasn't in stock. So I continuously kept calling to find out when will the mattress be arriving. The manager reassured me that it would be there the following week after I already paid for it. The mattress didn't arrive until about the 5th of May. That was the first attempt to pick up my mattress. I arrived at 4:30 that afternoon. When I arrived there was a light rain, but when the men started putting the mattress on my car, it started raining heavily, torrential rain. They had to wrap the mattress in plastic wrap because it was a foam mattress. But they rain wouldn't let up. So they advised that I come pick it up another day when it wouldn't be raining. I didn't sign anything nor did I receive a receipt. Fast forward I attempted to pick it up this past Sunday and the manager stated that I had already picked up the mattress. He told me that he would contact me within 2 business days and he never did. So I called the cooperate office yesterday and Jay was the one that called me back. I spoke to him and explained the situation, and he called me back 30 minutes later. He stated that there was nothing that he could do for me because I had already signed for the mattress. I pleaded with him to let him know that I didn't receive the mattress nor did I sign for anything. I even went as far as asking him could they go back and check the camera footage because upon looking at it would show and prove that the mattress was returned to the stock room. Why would I say that I got the mattress when I never did. I still have the defective mattress in my possession. I truly feel like I was bamboozled the manager was a young guy and he thought that is was funny and laughed in my face as to what I was saying to him. Very unprofessional and out right rude! In the end he said that he couldn't do anything for me. Now I am out of my money and no mattress!!! Please Do not spend your hard earned money with these people and just take your business elsewhere!!!

Found the dinette Table to have damage when we opened the box 8/24/19. Called store ASAP and was told they would check other local stores and order if none were available. I called other stores it was not available and said it would take 30 days to get one if ordered. Waited 30 days before calling back (9/23/19) and was told they are still checking trucks to see if they can find the dinette table, that the boss was unavailable (message was left for him), and that I would be called back. I waited two more days and still hadn’t heard from the store. I asked for a refund if they could not get another table quickly on 9/26/19.

We bought a sofa and loveseat in January, 2019. The cushions on both sink and after many calls and claims to the warranty (there are also rips in sofa), we have received no resolution. I put a complaint on Trust Pilot and the company responded with “call this number and we will connect you to the VP of the store”. Well as soon as you call the number the connect you to a voicemail for “Tom” who never returns your call. If I don’t receive a response soon, I will put a complaint here and anywhere I can to warn people about this company!

I went into this store requesting a bedroom suit and living room suit and was told that the dresser of the bedroom set was sold out although I called that morning and was told that it could be purchased and delivered the same day. I was then told that I could have the floor model and told less than an hour later that I could not have that either. I then chose another bedroom suit which arrived with a gigantic hole in the dresser of that piece. I was told they would repolace it the same day and when I did not hear anything, I called two days later to discover they sent me the last one and it would not be availble for a week or two. It is currently 3 weeks later and I still have not gotten so much as an eta and every time I call to ask, I am made to feel as though I am bothering the business. I will never purchase anything from this company again and I suggest no one else does either.

Leasing fees.I wasn't told ,just sign here/ took me too fast.if I had known this I wouldn't bought the mattress..sales person name levon.she didn't give me a copy of the contract.say they will it.that was 6/3rd/2019. Mattress cost 798.00. I payed 53.75 to get processed 6/3/2019. Then they took 142.97 out of mychecking account on6/14/2019. 7/14/2019 8/14/2019 9/14/2019 9/14/2019..the bill is still798.00.I can pay bill off oct.1st 2019.without all those leasing fees ! I been taking advantage of !

On July 14,2019 I bought a Dinning room set, sofa, loveseat recliner set. Putting the dinning together set a piece of dinning table was broken. We were able to fix it. About 14 days later the recliner on loveseat broke at the foot of recliner. I called the store 0n 07/28/19, 07/30/19, 08/05/19, 08/06/19 and was not helped with issue. They gave me a web site, I went on web site and was not able to get info I needed. After going into the store a couple of times, talking to Json and Nate, on 08/08/19 I called Corp., left a message for Gavin, On 08/12/19, I called again and left message for Gavin. On 08/14/19 Gavin returned my call. He said I could return the damaged furniture and pick out any thing in store and if more expensive no extra charge (whent I went into store Jason, said I would have to pay for delivery and have to stay in same price range and pay for pick up of damaged furniture)08/14/19 Jason called from local store and told me same as Gavin. On 08/19/19 I went into store and pick out another sofa and loveseat (not a recliner) New set was delivered 0n 08/23/19. My husband and I left after delivery. Came back later and noticed stuffing coming out of couch at corners and two sofa pillows missing. 08/29/19 I called Gavin and told him this furniture was damaged also, I sent pictures. I have called and left messages and my calls not returned. The solution to the problem GIVE me my money back for sofa and lovesea, and the $149.99 for ins. on furrniture, and not charge me for pick-up. My last call to Gavin 09/04/19 has not been returned.

Back in February I visited the American Freight store in Rocky Hill. It was our first time, first time there, first time buying any furniture together. It was a big deal for us. The way it worked was you apply for a line of credit of sorts, $50 down and then you make payments weekly. When asked, the person who assisted us told us we could make monthly payments no problem. During the application process, I was told to put household income. However, come to find out, the payments are based off my pay schedule. The only way to change it is to have proof you get paid monthly, which I do not. I get paid weekly. I have tried calling and online communications to see if anyone can help me make this payment more affordable....no one is able to help me. Also, I was told the payoff amount was one number and to try and pay it off faster because the interest rate is high. Come to find out, if you don't pay it off by the 5 month date, they charge you double what you had been told originally. This place is a scam and I really would like someone to help me. I am 90 days behind because I can't afford the payment, my credit is now shot and when you call them to help they will let you pay a small amount and add the rest to the back, but they still won't help you make the payment more affordable.