American Freight Appliance, Furniture, Mattress

Worst customer service ever. I bought a mattress from American Freight on January 7, 2018. I was to have it delivered later that day. When the delivery drivers delivered the mattress it was the incorrect one. I called back into the store immediately only to be told the drivers must have grabbed the wrong mattress from the warehouse, and they would call me right back once they spoke with the drivers. I waited 2 hours for a call back, and did not receive one. I had to call back as the store was closing soon, and I( had not received a call. I called back and the gentleman seem annoyed I called back and told me I needed to be patient. He then proceeded to tell me that he in fact was wrong, and they didn't even have the mattress I purchased in store and would have to get one from a neighboring store. He said it would be here in the next few days and they would call when it was being delivered. I wasn't happy at this point, but little did I know this was only the beginning. I waited an entire week from the purchase date to call again to see what was going on with the mattress I still had not received. I was told that they hadn't heard back from the neighboring store, and should hear back in a few days. Again I wait a week, and get the same response of "Please be patient we are trying to figure something out." A month later I called in again, and finally she said they were getting the correct mattress in, and it would be delivered the following day. Fast forward three days to today where I had to call in again because they still hadn't delivered my mattress. Finally they said it was on the truck and was getting delivered today. The movers got here took the old mattress out and delivered the "correct one". It was not the correct mattress. Once again they delivered the incorrect mattress! I could not believe it! I called in and had to read ever single tag on the mattress just to prove I got the incorrect mattress again. I was then told to just send pictures of the tags to their email to prove it was the incorrect mattress. I am so fed up with their customer service at this point. I have been paying for a mattress for a month now that I do not have. They also never once reached out to me. The only contact that has been had was forced by myself. I will never purchase anything from this company again.

Hello My Name is ***. I ordered a Dining table and came home and fitted it. The store staff were very sweet and kind enough. There was a missing part on all the 4 chairs. I went to the store and they helped me get a replacement so kind. Now, I am seeing there are some damages and the chairs are not proper can I ask for a return.
Seems, you dont have a return policy.

There isn't nothing American about it! Purchased a lot of furniture from this store the the sales associate Ensure the warranty I have purchased was for any damage and that it was a 10 yr protection plan, which was a lie and was all hear say. It was completely bogus, and have not received any detailed documents stating the policy of guardian value 1 plan. When I first purchased my bedroom set, I purchased a living room set with coffee tables and end tables, they had the coffee table in stock so I brought it home and put it together, it was damaged as soon as I opened the box. Paid the 70$ bogus delivery fee and had called and taken photos of the damaged goods that were purchased. So when scheduled for delivery they were to take back the damaged table and bring a new upon delivery. The store was unorganized with the delivery because the delivery guys had note such statement regarding the message to do so. So I wait again and they finally found the new coffee table and delivered it the same day with the rest of the goods. Upon retrieving the bedroom set, and the living room set, after they left I was excited to put together my furniture and started taking it out of the boxes. Everything but the couches were damaged, I took pictures and called and showed the sales associates at the store what they sold me. They were to set another time to pick up and deliver the new replaced goods. Well, they waited forever to schedule it and turn around and gave me the run around, to the point I had enough. I finally got the number for the warranty place that is not specified on sales receipt of course you can only claim incidents that happened with in 30 days! I've been trying to get this resolved since May 2017!

My husband and I purchased a home in May, closing wasn't until August due to paperwork issues so we went hunting for new furniture as the home we had been renting was found with Black Mold (they cleaned it up right away but why risk it?). We Found American Freight Furniture by accident and thought why not check them out? We ordered 2 living room sets, coffee and end tables and a night stand. We elected to use the layaway option since we would not need the furniture delivered until August anyway. We were told upfront it could take up to 30 days from pay off to get our furniture so I made sure we paid the order in full before we needed it. Our original Sales person was great zero complaints with him. We get our updated closing date on our house and I call to arrange delivery..still good. Delivery day comes no furniture. I call and they tell me I am on the list and they will call as soon as the furniture is loaded on the truck. Business is closed still no delivery and no phone call. I call again the following day and was told there was an oops in the system and my delivery day was accidentally set for the following day so it will 100% be delivered that day. Delivery was not until almost 5pm, "delivery company" was a guy in a pick up truck with a *** trailer. He brought in the living room furniture no problem, delivered the night stand as well. Box the coffee and end tables in were damaged so my husband made him open them and sure enough one of the tables was broken so we refused it, 2nd set for our basement would not fit through the one door the delivery person wanted to use, instead of trying the other entrance which I am 100% sure it would have fit through he took it back to the store. I called the store the next day to arrange for the broken tables to be replaced (which they did, took almost a month but I got them) and to select a different furniture set for the downstairs since the sectional we ordered "wouldn't fit" I did not want a different set wanted the original set and brought a measuring tape, however they the replacement set they offered my husband really liked so I let it go and we accepted it. We did NOT want delivery since I refuse to pay another $100 to have furniture delivered when if he had done it correct the first time he would not have had to take back to the store. Took approx 2 weeks for replacement set to come into the store, took me a while to get a truck to pick it up, it is right where we wanted it and fine so far. This was August 6,2017 the original living room furniture was delivered. Today is 1/3/18 and it is falling apart already. Cushions have gone completely flat and I am pretty sure 1 if not both frames have literally snapped. I sent pictures as requested and have more to send. My issue is I do not want a replacement set of the same furniture as the same issue will continue to happen. I am even ok with not being able to get a refund, I would simply like the option to choose another set and get it delivered to me at no charge. Seems very difficult to work with this company. I had intended to purchase several other pieces from them in the future but have opted to go a different route based on my current experience.

Ordered $2000 in furniture and scheduled delivery, never received a confirmation call the day before delivery. Called in to confirm, they don't have us on the list and don't have our furniture on hold. Get a free upgrade to whatever furniture they did have in stock, but still missing a $500 chair (don't have it in stock and not willing to get something else). Call in a week later to find out if they got my chair in, they did but again never called me. Schedule delivery for the following week, again no confirmation call. So I call them again to be told once more that I'm not on the list for delivery, but they do have my chair in stock. Have to pay ANOTHER delivery fee for this chair. Delivery man comes and asks me for twice as much than what I was told over the phone. I'm then told by him that I'm being charged for same day shipping, even though it was again their fault.
Long story short it took me a month to get all of my furniture, and even though I like my furniture I do not like the customer service here AT ALL. I will not be a returning customer.

I don't know where to begin, because I am so angry with this company, and filing a complaint here will hopefully gain some traction with a PROPER RESOLUTION. In the end of October, my wife and I went into the local furniture American Freight in Port Orange, FL. We found a particular sofa/loveseat set that we both liked, and paid upfront. We set the appointment for the middle of November, we were moving to a new place and wanted to make sure we had the furniture there the weekend after the new home becomes ours.
On the day of the delivery of the furniture, we receive a call from Tim, the man who sold us the furniture and the manager of the local store. He tells us that the furniture was damaged with several tears on the loveseat and sofa. He offered to replace the furniture in 7 to 10 days and not charge us a second delivery fee. My wife and I were completely fine with that. That 7 to 10 days came, and we heard nothing. My wife and I were very busy people and we couldn’t call them right away. If they didn’t call us, we would call them on the weekend, when we had more time.
We had to call them today (12/2/2017) to find out what is the deal with the furniture. They received the furniture yesterday afternoon, but did not inform us of the furniture delivery, or when it would come. Did I forget to mention that the person we talked to today was Tim, the local manager? He tells us, at 11:30am today, that the furniture will be delivered to us soon. Five or six hours later, still no furniture. My wife calls back, and asks the company where the furniture is. It was STILL IN THE STORE! My wife wanted the phone number of the regional manager of the area, whose name was Mike. My wife calls this guy, and from how my wife tells it, he had a condescending tone. He was offering my wife lamps and then a $50 store credit. My wife wasn't hearing that, and told *** Mike to call me. He called me the first time, but I was talking with my wife and missed the call.
My wife explained to me what happened and what this regional manager offered. It was a complete insult, and the condescending tone part made me really upset. When he contacted me again, I gave him the business on his offer, believing it to be completely insulting, given that we were paying customers (who paid the items in full), who were given damaged furniture by the company, and having to wait 2 weeks, beyond the time that was given to us by Tim, the local store manager. I asked for half my money back to Mike for these reasons:
1. We paid for the items in full
2. The furniture was damaged upon arrival
3. We were told by the manager of the local store 7 to 10 days for replacement
4. The store did not follow up with us
5. We had to wait many hours from the time we called today to receive the items.
After much conversation with Mike, he gave me an offer for $100 dollars cash back and $50 store credit. Reluctantly, I agreed to that offer. After mentioning this to my wife, she was told by Mike that his offer to her was the best I can do. It was an hour later after this call, about 7:30 PM, that the movers arrived. They did an excellent job with moving the furniture in and applying to legs to the set. However, after the movers removed the plastic the sofa, I went to inspect the item and found several scratches, tears and indentations. When they brought in the loveseat, there were some of the same things as well. Took pictures of the damage. My wife and I were upset, as we should be. When a PAYING customer receives furniture, there should be 0 damage to it. We told the delivery guys that they are not at fault, but it is the company, and whoever is moving their product into the stores that should take responsibility for this. We, as paying customers, should not be resorted to this treatment, nor should be treated in anyway but with the utmost respect.
SO, TO MAKE THIS CLEAR IN LARGE CAPITAL LETTERS, I IMPLORE THAT ANYONE READING THIS UNDERSTANDS: DO NOT BUY ANYTHING FROM THIS COMPANY. THEY ARE QUICK TO TAKE YOUR MONEY, KEEP PROMISING YOU THINGS, BUT THEY CANNOT KEEP UP WITH THEIR END OF THE BARGAIN, AND CANNOT GIVE YOU A QUALITY PRODUCT. WHEN YOU DO COMPLAIN ABOUT WHAT YOU PAID FOR, THEY WILL TREAT YOU, A PAYING CUSTOMER, LIKE DO NOT MATTER. PLEASE TAKE YOUR MONEY ELSEWHERE. DO NOT FALL INTO THE TRAP MY WIFE AND I FELL IN.
Let me mention that this is my first time complaining about any company in this fashion, because for the most part, issues were resolved amicably with other businesses. However, the events that have unfolded with American Freight from the end of October to now makes me compelled to tell every single person in *** County, The State of Florida, and this whole country of ours in every way possible. This company is not great, and they will do a disservice to you.

In the bringing of July we went to American Freight in Carnegie, Pa. to purchase furniture for our new place. They had a whole house furniture package for $998. You got a couch, a love seat, two end tables, a coffee table and two lamps. You also got a kitchen table, 4 chairs and. A queen bedroom suite, a mattress and boxspring. They told us we could tweak the package and upgrade things, and pay a little extra and so we did. We got a nicer bedroom set and a better mattress. We paid for the furniture in full on July 29th. We were told that they were getting a shipment in, in a few days and that they would send us picture of the color options for a couch and we could pick them. It wasn’t untill about August 10th I had to call and ask for the pictures which they gave me a Hard time about sending but they were the ones who offered to do it in the first place since we lived about 45 mins away). So after several phones called and talking to 3 different people someone finally sent me some options and at that time we chose black and scheduled our delivery date for Sept 9th. I had a bad feeling about this place so I asked my fiancé to call and verify they had all the right information for us. He called and they did. Black couches and being delivered Sept 9th. Great. Sept 4th we called to verify it was coming this Saturday (the 9th) he assured us we were on the schedule. I still felt uneasy and called the 8th. “Oh yes you’re all set for tomorrow. They will call you when they get your furniture on the truck”.
Well the 9th came and we never got furniture. I called the delivery company around 7 because we waited all day and never showed. They told me I was never on their list to pick up today. At this point the store was closed. So we went there first thing the next morning. We talked with the store manager Chris, to be told that not only was our delivery date in the computer as the 30th but we never had ordered a boxspring or a frame. So I said the boxspring came in the package and we asked for a frame and our sales associate, Dwayne said he would throw in for free.. so Chris tells me they would throw it in at their convenience because they messed up somewhere. We also asked that they waive the delivery fee because of our troubles and they did which I was greatful for. Our furniture was eventually delivered that day around 6pm, at which now the store was closed. When the delivery people came and delivered our stuff we had realized everything was in boxes and needed to be built, which Dwayne had told us everything would indeed be assembled and setup but that was not the case. And then as the story gets worse they only had a 3 pc bedroom set for us and told us that was all we ordered. I was so upset. They dropped off what they had and as we began to open boxes to set up everything, almost every single piece we had gotten was either broken, bent, scratched or damaged in some way. The end tables and coffee table were in boxes and each piece was bent a different way making it extremely difficult to build. I paid $78 for a fancy lamp that was broken in two places as well as several pieces of the chandeliers that hung from it were broken. The dresser was scratched along the side. And the headboard came with no directions and screws that were too long so when we put it together the screws came out the other side.
Now it’s Monday I call the store manager, Chris, back again, upset because we had ordered the “whole house furniture package” which we were told included a 5 pc set why did we only get 3 pc? When we upgraded we told our sales associate we just wanted a nicer quality and would pay the upgrade. He apologized and didn’t know what went wrong where and they offered to send out a replacement for all the damaged furniture. I declined and said we were so upset with all the problems and quality we didn’t want it and would like to return it and he obliged. We did however keep the mattress, boxspring and couches. The manager then told me that when they pick up the furniture they would give us a credit that day when the stuff was back to their store. They came back that Friday to pick up the damaged stuff around 5 and said we were the last stop. The next morning I called the manager asking for the refund and he gave me the run around on how he had to go make sure everything was there first. He told me he would call me back shortly after he did that. It had been about 4 hours and I haven’t heard back so I called again and he told me he’s still waiting to hear back from the delivery company to verify what we returned since it got taken to their other store. Another 3 hours go by and I call back again and he says “oh yeah I can refund your card now”. We got a credit of $530 for the things we returned when we originally spent $1,300. But no other real compensation for all the time and hassle of everything.
The sales associates seem to have no idea what they are doing. How did we call them twice the week before delivery to verify the date and both times we were told yes you’re on the schedule to not getting our furniture and finding out there was a wrong delivery date? HORRIBLE experience. Please nobody ever buy from this company!! I got the number to the VP of the company as well, called him 3 times and left a message every time about the huge problems I’ve had and never got a phone call back from him, not even from a receptionist or anything. They have TERRIBLE customer service and I will make sure everyone I know, knows about our bad experience and the terrible quality of the furniture. The mattress is the only thing good that came from them. It’s been 3 weeks of sleeping on it so we’ll see how long it lasts for. The two couches we kept from there are horrible. very uncomfortable, they creek and make cracking sounds every time someone sits on it. Was not worth $400. I don’t even want to call them back again because of the horrible experience I’ve had with them. I’ll be throwing them into the dumpster and buying new ones elsewhere.

Positive friendly service

LOVE my furniture! I have purchased many times from American Freight and have always been satisfied. The layaway is really easy and it has made it possible for me to refurnish my entire home.

Posted: 8/17/2017 10:17:37 PM about ***
My experience with this company occurred after we purchased some furniture from the American Freight Furniture company *** location)Do not let them talk you into using their furniture delivery service. If you cannot pick up the furniture your self PLEASE GO SOMEWHERE ELSE. the company that they contract to deliver for them are Con Artists!!!! I have had such a terrible experience with this delivery company and the furniture company that I will never purchase anything from them again. They give you the run around and lie directly to your face. None of them can be trusted!! I expected my furniture to be delivered between 12 and 4pm I was told at the furniture store by the lady behind the counter that that is the typical delivery time but I will be notified by the delivery company when they are enroute approx. 30 mins prior to their arrival. 3 times the delivery driver told me that they didn't have my furniture & gave me three different locations on its whearabouts (north side, south side , and out of stock) before saying they will be here in 30 mins. It's now going on 10pm and I am still waiting. The furniture store was no help. When I expressed my concern I was told well we are closed now. This company also gave me the run around , they told me that the furniture I purchased was damaged and that they needed to give me something else or I would have to wait for an unforeseen amount of time for them to provide a replacement when I inquired about refunding my payment they said that process is forfeited when you purchase an item through layaway! Then all of sudden they found my furniture and it was an order discrepancy. ***!!!
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I want to take it back

The salespeople would not give any assistance as to when our furniture would be delivered after the contracted delivery service picked up the furniture. They advised us they were not responsible anymore. We called the business back to get the driver's cell to contact the driver but was disconnected three times. After finally getting the driver's cell we made arrangements to get delivery the next day. When the furniture arrived the driver told us he would have to go Akron for the love seat as they didn't have it at the store. The driver delivered the loveseat 6 days later.

I was sold a reclining sofa and love seat for $1298 I also purchased the 5 year warranty for an additional $198 for both pieces. The furniture was delivered for an additional $65. The same night I received the sofa I sat down and reclined only to have the PLYWOOD back of the sofa to break. I could not push the foot rest down with my feet. I had to straddle the foot rest and push it down with my hands. The very same thing happened with my love seat. I called the next day...I was told to send a picture to the store's email address for a warranty replacement. I waited a week and called the store. I was told it would be 3 weeks before they had my particular set of furniture back in stock. I wait the 3 weeks and call for a follow up and was told it would be another few days. I was given a date and time they would arrive....the day came and went with no furniture. I called the next day...no answer, so I drove to the American Freight location where I had purchased the furniture and received horrible treatment! The have a ALL SALES FINAL clause in their contract, I assume this is to get around having to stand behind the quality (or lack of) their products. FINALLY my furniture replace meant is delivered...let's see how long this will hold up.

american freight furniture and mattress is running an ad that is very deceptive. the mattress ad says 139.00 for a full mattress.I drove 30 miles to purchase and the price almost doubled. they stated you have to click on the ad again and it says in very small writing sold in sets only.so the mattress separate is 258.00. so I guess the box spring is only worth 20.00 if they are 139.00 each putting a set at 278.00. this is a very deceiving way to get you come in. I guess some people go ahead and buy it out of shear convenience. this a shady way to run a business. the manager refused to do anything about it and acted like he didnt care either way. then he walked out behind us out front and lit a cigerette and just kinda starred at us . terrible customer service .rude managers. see ya at the going out of business sale.

Where do I start? I guess first with the manager Alex, he is the one that sealed the deal. We were first hesitant on going back to the store because of a bad experience regarding bed frames that we purchased and didn't need. But upon the GREAT sales game Alex GOT we fell for the okie doke. We were told that the store had replaced everyone and under new management. He even so called put a so call great deal together for us because of our situation. We had an apartment fire and lost everything. So besides the stress of trying to start over with everything, this business has made it INCREASINGLY stressful. Next we have Hunter the asst manager who has hung up in my face, displayed very bad customer service. .We had paid for our furniture a month in advance ahead of time because we had a place, but the owner changed his mind, so we had to find another living space. we have paid over 3000 in this store only to be treated like a nothing. Money talks in this place, NO CUSTOMER SERVICE AND A GREAT HUSTLE GAME. If you're looking for QUALITY furniture and Customer service skills DONT GO THERE. We had to pay 245, $ 90 of that was for delivery fee and the rest was to put furniture together. which was an independent company. The furniture was wet and frame on chaise was broken and the ottoman zipper was stuck so we couldn't get legs out to put on.. I contacted the store and had to argue with HUNTER that we had furniture for a while and broke it. I told HUNTER if I did per Alex The store manager I have a lifetime warranty on all the pieces. So after getting a decent response from Alex the chaise was picked up and another one was delivered but different color it was than asked that we can change to that color we didn't want that color so than the display was bought to our home wrapped in plastic but all torn on the corners. So after several attempts and a lot of stressful conversations with the employees and managers Alex called and said we can replace it. Choose something else for equal value, it was delivered the next day The Big Watson Sectional. We paid 798 for sectional and 2 something for ottoman so it was considered an even swap. Well the delivery would of been great if we had all of the pieces So when the swap was delivered all couches but no ottoman, sooooooo they picked up bad furniture the other sectional but left the ottoman, So again having to call and get this resolved became a issue. My husband was hung up on by CLUELESS CAROL who don't need to be in any customer service position and than to HUNTER who in his own little disrespectful way tried to resolve. My husband than asked for a district manager or regional manager contact info and was given Jason info and we were told that he would deliver the ottoman that was around 4pm. It is now 8:34 and Jason has been coming per Hunter for at least a hour and a half. Over $3000 to be treated like a worthless nothing. The saying is TRUE YOU GET WHAT YOU PAY FOR. Lord I wish we would of went somewhere else.

I ordered a sofa and love seat back in February. Once delivered I discovered it started ripping at the seams. I called and the Store Manager stated that since I was within my 30 days, they could replace it. The first replacement had staples coming out of the back of the love seat and a rip on the sofa. I called immediately and was promised a replacement and they would call when it came it. Third replacement came with only a love seat with staples coming out of the back but no sofa. I called and left several messages but did not get a response until I said I was going to write a review on the Revdex.com website. I was promised only 1/3 of what I paid if I kept the furniture or replacement for the 4th time because they said I had "used" it for 4 months. Funny because the 4 months was from my waiting to get them to ship and deliver my replacements. I will never, ever buy from them again and will steer everyone I know to stay away. This was a sad state of affairs for me. The whole experience lasted until June 30, 2017 :(

To begin with the first issue I encountered with this business, I picked up 2 of the 3 items I purchased. Upon arriving to my home and unwrapping the 2 couches I received the love seat and one of the two pieces of bingo 2 piece sectional instead of the sofa. I called the store immediately and spoke to Wes, the manger at the time, who also was the one who I completed the purchase with, to explain what happened and he told me I could go back up to the store return the sectional piece and get the correct one. I explained that I am a women, with no family and had asked a favor from a friend to pick up these couches and I did not have him available to bring the incorrect piece back and pick up the correct one. As a company error I asked if they could pick up the incorrect couch and deliver the correct piece I purchased, Wes stated that it wasn't possible since the delivery company is via a third party and that I would have to pay for this service. I have been working in customer service my whole life and didn't understand how this being a company error required their customer to pay the consequences, literally come out of my pocket and pay. After several back and forth argument with many rude, negative, no concern conversation with Wes, I realized he just wasn't getting the point and I asked if there was someone higher than him I could speak to because I was sure they would understand. He proceeded to give me Gordon's number who he said was the regional manager and stated I could call him but he would say the same thing. I proceeded to call Gordon, he did not answer so I left my voicemail stating I had a purchase from the Mobile, AL location I had an issue with and I requested for him to call me back. Till this day, I have yet to receive a call back from Gordon. A couple of minutes later I received a call from Wes, that the gentlemen who packaged the wrong sofa piece was going to pick it up from my home and deliver the correct one with his own truck and that he would no longer be working there after that day because that kind of stuff cannot happen. To the packagers defense, the piece of the sectional I received was the same model as the sofa, so it was a easy mistake to be made, I was never upset that I received the wrong piece as mistakes are made, but the way that this man handled the whole situation and on top of that never getting a call back from the regional manager. The packager called me when he was on the way to my house to the time he delivered the furniture, he must have apologized 100 times. It says a lot when the bottom of the chain at this location has more customer service to apologize and acknowledge his error than the top of the store personnel who is labeled as the manager who not once gave me an apology. Since then I was told that he was promoted to regional manager in Texas, that is absolutely mind-blowing when all of your stores personnel thinks so poorly of him.
Moving on to my current issue, still pending resolution. On the same day I purchased the sofa set, I had been looking online at the inventory available and wanted the Amelia dinning room set. After purchasing the sofa's at the checkout counter I told Wes I wanted this specific piece he explained they did not have it available at the store and would have to be ordered. That was fine with me, upon asking how long it would take he advised approximately 2 weeks. After calling time and time again to check on the order, on April 18th they advised that my order was in and ready for pick up. I was able to get a friend's help to pick up the dinning room set, as my friend was strapping down the box that had just been loaded into the truck, I was talking to the employee about how glad I was to finally have this to complete my purchase with this company, he was aware of the previous situation I had experienced and said, "yeah the dark wood and leather will look really good together with your sofa", I looked at him confused and said "This table is a distressed white and I am pretty sure there is no leather on this table?" he said "oh yeah there is the seats are and its definitely not white". At that moment I honestly could not believe that there was a possibility that I had the wrong dinning room, I thought he was joking with me or I must be on a hidden camera TV show. After he checked his packing slip, it was the one he was referencing. At the worst I thought they accidently loaded the wrong one and I was glad we caught it in time. I was wrong. Upon going to the counter they pull up my order and see that this was the dinning room on the receipt that was ordered and no reference of the Amelia dinning room set. Luckily, there was an employee who remembers me and when the order was placed he assures that I did order that one, after looking it up several times they realize the original order was voided and reentered without a note of the Amelia Dining Room set. I am not sure what happened from the time the order was entered and I received the receipt attached for proof, to the time I picked up the wrong dinning room, because no one was able to tell me, as the original order receipt was no where to be found. From what I pick up when the voided order was reentered for whatever reason that was they did not add the note on the bottom under "instructions" so no one knew to place the Amelia on the truck instead of the pendwood. The explanation I received from Wes of why the Pendwood was rang up instead of the Amelia on the original order was because the Amelia was such a new model it was not in their system yet, so he would ring up this one which is for sale for the same price, write Amelia under the instructions and call the warehouse to let them know. That to begin with is so odd considering it is for sale online, but I didn't care how they did it I just wanted that dinning room set. After leaving the store that day, with yet again another issue with my purchase, I honestly wasn't even mad anymore as I was with the sofa situation I was just in disbelief, I honestly thought it was a big joke. I never received a resolution when leaving the store that day. LT the manager who took over Wes' position told me he would call Gordon directly because this had to be dealt with by corporate, I advised him to seek someone higher because Gordon had yet to return my phone call, he said he would take care of it and call me back, I never received a call. I asked an associate to write down the stores email address so that I could send them proof of the original order receipt. Upon sending the receipt to the email address provided, I received an error message back that the email address was incorrect, so I call the store, speak to an associate who didn't know how to help me so he would do some research and call me back, I never got a call back.I called again to follow up with the same inquiry same story, once I received the call back from LT he tells me he has to call Gordon because this has to go through Corporate, this is was told to me 2 weeks ago when I went to pick up the dinning room set. Today is the 55th day from the purchase date that I have yet to receive what I have already paid for and the 28th day from the time I walked into the store to pick up the dining room set that was incorrect and to be corrected but have yet to receive a resolution or an action plan. This information was also submitted May 4th, 12 days ago to the [email protected] email address and the online "contact us" section on their webpage which I was told would reach headquarters and again have not been contacted once. I have proceeded to file a claim/dispute with my bank to get my money back for a product I paid for and have yet to receive.