American Airlines

Complaint: [redacted]
I am...

rejecting this response because:American Airlines STOLE my money. I purchased a ticket for my daughter to return home from school. Because she did not physically have my credit card, they refused to let get a boarding pass or get on the flight. She had to purchase a $500 ticket from a second airline. In essence, not only did this company STEAL my money, but they cost me an additional debt. As of today, AA has NOT even ATTEMPTED to make this right. 
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: I did not receive a response from the vendor therefore, the resolution does not met requirement as such.  A company should not be able to close a complaint based on the mere comment that they resolved when they do not make attempt to resolve; but instead show proof they resolved.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: no resolution was offered to me at all. No further communication has been made to me by American Airlines. Nor have they refunded me my money. 
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:My connecting flight from Dallas to Cleveland was cancelled. I was told by an American gate agent in Dallas that I could fly to Columbus (Ohio), and if I rented a car to drive to Cleveland I could submit a copy of the receipt for reimbursement of the rental. American instead sent me two travel vouchers good for one year. These were of no use to me because our travelling is either on packaged tours or to destinations from Ohio to which American has no non-stop flights. American, and USAir with which American merged, have a history of mechanical problems causing flight cancellations. In my business career I had many nightmare delays with USAir. On the night in question the Dallas-Cleveland flight was cancelled due to maintenance, and another flight had to return to Dallas for Mechanical reasons. Several flights were cancelled that night, and the airport was a fiasco of stranded passengers. By flying to Columbus we helped American out. There were two less people to deal with the next day, and we even went to the trouble of collecting our luggage at Cleveland airport when we turned in the rental car.We had trip insurance and we have been reimbursed through that, so we do not require monetary reimbursement. However, for this complaint to be closed I would like to receive from American CEO Doug Parker a personally signed letter documenting two things: 1) What American is doing to reduce mechanical problems; and 2) How they will ensure that gate agents are aware of corporate policy regarding reimbursement.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I received an email over the weekend stating that my claim was in review and that due to the circumstance of how my bag was...

damaged they are going to reimburse me the full amount of my claim.At this time, I am satisfied with their answer and seek no further actions. As long as I receive the 2nd check they are promising to send me within the next two to three weeks, I am considering this case closed. Thank you,
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Their response did not satisfy my complaint.
Regards,
[redacted]

[redacted]Passenger was contacted under case  [redacted] and  a resolution was offered.

Complaint: [redacted]
I am rejecting this response because: The response does not address the issue. I asked to have my money for the flight refunded in full. The airline is penalizing me with a $200 fee to...

reschedule my flight due to the inclement weather. AT this point I DO NOT feel safe EVER traveling with American Airlines due to the treatment I received from the manager. This issue needs to be addressed. I was not provided a call back number when American Airlines called me while I was at work. They called once and the representative rushed through the call and sounded as if she did not care at all while leaving me the message. I called the number on my caller ID which remained busy. American Airlines needs to take responsibility and accommodate me for the Nasty, DISRESPECTFUL way I was treated.  No one should experience this type of treatment when they are paying for a service!!! I am unable to travel the days allotted due to my work schedule and I have experienced extreme stress due to this matter. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
It took a long time to wait to receive my refund. I don't want experience same procedure. No longer I don't want to use AA gift card.I REQUEST THE CHECK INSTEAD OF AA VOUCHER.Regards,
[redacted]

Revdex.com:
This a old complaint, AA did contact me with a resolution.
I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution is satisfactory to me.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for actually considering my issues and working towards a viable solution.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response; while the response, on the surface, clearly shows an Airline willing to accept their faults It also clearly doesn't offer any recompense.Let me make this clear. America Airlines advertised a flight for quite a few months and then at the last minute (figuratively of course) decided to change the flight schedule. This wasn't a minor delay... this was a multi-hour delay that had us landing several hours after the cruise was suppose to leave port. In essence, the flight was no longer acceptable to our needs. When I contacted American Airlines about this issue, I was told I could either take a full refund, in a voucher form, or I could take an earlier flight; the only problem was there were no same-day earlier flights. The only other same-day flight was a red-eye that landed at 2 AM (or some ungodly hour). Either way, I had to spend money on a hotel room due to a flight change that was not my choosing, and by all accounts has never been explained by American Airlines.To top it off, [redacted] was extremely rude and didn't care. He literally laughed at me on the phone and screamed at me that he was the "end of the line" as far as managers went and that I was just wasting his and my time.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Aamerican Airlines has not compensated me in any way for this disaster.
Regards,
[redacted]

Passenger has been contacted under case [redacted] and explanation has been provided.

Complaint: [redacted]
I am rejecting this response because: its response is insufficient. This complaint has been escalated to the [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have never received a response or a refund of any kind from American Airlines. So nothing has been addressed by this company. 
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because I do not believe the response was valid and did not address the fact that I was never given a time line to use the credit. The fact they waited so long to respond to the BBC complaint indicates stonewalling and unethical business practice.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:This was submitted in January of 2016 - more than 18 months ago, I have had no other communication with AA about this specific travel issue and therefore, no, no concerns have been addressed nor has the complaint been remedied as suggested in their reply.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] and AA policy has been explained