American Airlines

Phone call made to the passenger under case [redacted] apology and resolution was offered.

Complaint: [redacted]
I am rejecting this response because I never received the 55k miles. 
Regards,
[redacted]

Passenger has been contacted under case number [redacted]
on June 22, 2015. See attached.

Passenger has been contacted under case number [redacted]
on March 22, 2018. See attached.

Passenger has been contacted under case number [redacted] Resolution has been offered and AA policy has been explained.

Passenger has been contacted under case number [redacted] on 9/22/2017 and case numbe[redacted] on 9/25/2017. See attached.

Complaint: [redacted]
Dear American Airlines I appreciate your candid response.  It has taken 3 complaints on your website, and submitting a complaint...

through Revdex.com for you to dignify me with a phone call.   And that phone call was only "to follow procedure", as the representative told me,  but not to offer any further explanation or additional compensation.So, no you do not sympathize with my experience, and you have proven time and again that you do not care about your customers.  I am not asking for a special treatment because I am a Platinum member for life, after flown more than 2 million miles.  I am demanding a reasonable compensation to make up for my terrible experience.I respectfully decline your response and offered compensation of 15,000 miles.    The minimum compensation I am willing to accept is USD 1,000 or 100,000 miles.    Thank you[redacted]    
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on December 4, 2017. See attached.

Passenger has been contacted under case number [redacted]
on February 3, 2018. See attached.

Passenger has been contacted under case number [redacted] on February 26, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because:     
American Airlines involuntarily bumped myself and my wife from that flight due to overbooking.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was never advised of this policy until after the hockey stick was broken.  Best practice would have been when you took more of my money for...

a baggage fee, explaining that a hard case would be the only way your airline would take responsibility for anything broken by the mistreatmemt of my belongings. Instead, your airlines mishandled my baggage and took zero responsibility.  I will do my best, and have thus far, to never utilize your airline again.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have never received a response from the company as they indicate. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: they have failed to refund the fees they unnecessarily invoked  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I received no correspondence or rectification of my issue from American Airlines. It appears that they would like to close the issue with no action and no correspondence. That is not acceptable.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I never got a refund for my airline ticket.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on April 17, 2018. See attached.

Passenger has been contacted under case number 1-26517666723
on March 20, 2018. See attached. Passenger was also contacted by phone on March 30, 2018 to address concerns.