American Airlines

Complaint: [redacted]
I am rejecting this response because:  I have not been contacted by them and there most certainly has been no resolution. I am 100% shocked they have made this claim.  Very disappointed, and feel they are abusive and dishonest. 
Regards,
[redacted]

Passenger has been contacted under case number [redacted]
on October 1, 2015. See attached.

Passenger has been contacted under case number [redacted] on January 30, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because: Before I rented a car, I asked specifically to the AA rep if they would refund in full; she told me yes because it was a maintenance issue.  I...

had to spend over $400 (if I had to include my insurance that was raised because of this trip, it could be more than $1000); offering $150 sounds like almost too rude (just do bare minimum like; almost disgusting like) to deal with your customer who was told I would get the full refund.  I can resolve at $250; no eVoucher (after this kind of ugly ~ greed dealing experience, I lost appetite to do business with them), but a check or money order only so that I can use for others not just AA ticket that I may not get after this kind of unpleasant experience.)   I like to do business with those who stand behind their words. FYI:  I never got their response until I wrote second time after almost ten months later. Thank you in advance for your help!  THX!
Regards,
[redacted]

Dear Sirs:
I am not accepting the response from American Airlines. They did NOT contact me. I see my address on file is wrong. My address is[redacted] I deserve miles or some type of travel voucher. I was almost arrested due to the A.A. employee in PA.
Sincerely, [redacted]
Complaint: [redacted] 
I am rejecting this response because
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: failure to respond to complaint.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  American Airlines has made no effort to provide understanding and effective customer service, seeking to be responsive to our needs.  They have no interest in...

retaining customers and will continue to lose customers as a result of their poor customer service.  They have lost our business, as well as thousands of other customers, as evidenced by their recent bankruptcy.  Obviously, they are desiring to lose millions more customers and be put out of business permanently.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:the business refused to discuss the issue, and just closed the case. A communication was sent to me directly alleging the case closure without any resolution. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:No further correspondence with me has happened since filing the complaint. Nor has anything been done. 
Regards,
[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
Yes they agreed to refund the money for the flight cancellation.  American Airlines needs a better system in place to manage this and promptly refund customers for flights that are cancelled. Customers should not have to file formal complaints. This should be something that their agents can manage. I spoke to several different agents and none were able to help with this. That really is unacceptable.
Thank you,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: the response I received from American Airlines was completely inadequate. You ruined two of my flights and your response was to give me miles that weren't even sufficient enough for a single one way flight. This was your airline's fault for losing my bag, causing my delay, and making an inaccurate promise that I would make my next flight. 
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: My complaint was made in January of 2016, yet the letter is dated December of 2015. I am not sure how a letter from before the complaint could be viewed as a valid response.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: they didnt solve my complaint.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am now reporting this to you for the fourth time: I do not accept their response.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:  It took them over a year to reply to the Revdex.com.  I can not even remember at this point whether I ever received anything from American Airlines on this.  I find their response time to be horrible.  
Regards,
[redacted]

Passenger has been contacted under case number [redacted]
on March 27, 2018. See attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

American Airlines has indicated that they’ve received your correspondence and have responded accordingly. Given that they’ve addressed your concern/question, they have since closed your file. If you need any further assistance from American, visit them online at [redacted]

Passenger has been contacted under case [redacted] and a resolution was offered.