American Airlines

Passenger has been contacted under case [redacted] and advised of the resolution.

Complaint: [redacted]
I am rejecting this response because:Dear Ms. [redacted]Thank you for returning my telephone call and speaking with me Monday. As we discussed, I am requesting my complaint against American Airlines, Inc. (AA) case be re-opened.I am certainly not satisfied with the response from AA that they "followed their policy" as it is the enforcement of this policy that is designed take advantage of consumers.As previously explained, I booked a vacation using my points and when I had to cancel the trip, I notified the hotel directly, well in advance, instead of AA. The hotel confirmed to me that since I had provided them with ample notice, there would be no cancellation fee or charges of any kind.Notwithstanding that they incurred no expense whatsoever, AA confiscated all of my points that were to pay for the vacation because I had notified the hotel directly instead of notifying them, stating it was their "policy to do so". Since the hotel imposed no cancellation or fee of any kind on AA, what was their justification to confiscate all of my points and charge me full price? There is no justification, except that they followed their arbitrary and capricious policy designed to defraud consumers!I am sure there are many other consumers who have also contacted their hotels directly, long after their vacation was booked, cancelled their reservations with no charge to AA and had their points confiscated, as mine were. I am equally sure that there will be many more consumers that will be taken advantage of by AA in the future, if AA is allowed to continue its deceptive policies and procedures.Maybe that's why they call it their "Advantage Program"?
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  American Airlines continues to have no accountability for their actions.  No surprise.  Will do my best to never fly with them again!
Regards,
[redacted]

Passenger was responded to on December 21, 2015 and January 25, 2016 under cases [redacted] and [redacted].  Please see attached.

Complaint: [redacted]I am rejecting this response because: American Airlines responded that I should be filing a lost property questionnaire.  As was explained in the complaint, I filed a...

lost property questionnaire, which was emailed on December 7th, as well faxed, as well as mailed by [redacted] priority mail tracking number [redacted].  I requested compensation in the amount of $939.  It is obvious that the American Airlines agent who received the complaint did not even read it.Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because: "Nothing was done" Complaint is two years old.
Regards,
[redacted]

Complaint[redacted]
I am rejecting this response because: Let me be very clear when I say that American Airline didn’t not try to solve this issue at the time of the damage nor are they trying to resolve it now. The ironic thing about it is if they will do this to a soldier they will do this to any customer. I flew from Italy with this bag as a carryon with no problems just to arrive at the airport in the states and be told as we were boarding the flight that I couldn’t bring my bag on. I was told it would they didn’t have room but when I got on all the compartment were empty. They lied and the same thing is happening now when they state that they tried to make a good faith effort to resolve. If that was the case then why did it take almost 8 months for them to reply? This is just an attemp by American Airline to get a good rating with the Revdex.com. I’m WARNING all soldiers past and present not to trust that American Airline is here to serve you because they didn’t serve me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:1. Sara did not bother to spell my name correctly. 2. I reached out to her via e-mail on January 7,2018 and never received a response on [redacted] behalf.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:As a customer I should not have had to use my frequent flyer miles from delta to book another flight because of American Airlines negligence. I'm just not going to do business with the company any longer. Wasted my time and funds. I will let all my military brothers and sisters about the treatment as well.
Regards,
[redacted]

Complaint[redacted]
I am...

rejecting this response because:----Dear Revdex.com, Thank you for the follow up correspondence. I am in total disagreement with American Airlines in their investigation, review of this incidence and unilateral action against me.  I have over 240,000 AAdvantage miles that they have seized from my account. As indicated in the complaint, 1.    I was offered a gift from a person I had done business with several years ago in the form of a rewards ticket on American Airlines.  We had done business virtually via [redacted] telephone and [redacted] and have never met in person.2.    An AA rep – [redacted] – contacted me and with request for information, which I provided to the best of my knowledge.3.    I confronted the business associate who gave me the gift via [redacted] and have not heard back from this person since then.4.    American Airlines took a unilateral action of freezing my AA rewards account that had over 240,000 miles without further explanation.5.    I filed a complaint as no response was being provided by AA to my repeated emails to [redacted]6.    After filing of the complaint, I received a correspondence stating that the gift I received as fraudulent/possibly stolen miles.7.    I have responded back to AA per the contact information provided on the correspondence and have not heard back as of now. 8.    I continue to investigate and provide my findings to the email address on record for [redacted] and have not heard back from this person. 9.    I can provide emails I sent to American Airlines.  I believe my computer was somehow hacked via [redacted] and that may have been the start of this entire incident.  I believe I have located the culprit who gave me the giftAA has not made the effort to respond to my emails or provide me with any additional information despite my sincere efforts in trying to get this situation resolved.  Everytime I contact AA, I am provided vague answers that lead nowhere.  Even in their response to you I see that AA states “If you need any further assistance from American, visit them online at aa.com.”  This information is not helpful as there is not one person who can accurately provide an answer other than “We do not have the ability to information and cannot reach the security office.  You will have to wait for their response.” My experience with American Airlines has been one where AA is extremely uncooperative and unresponsive.  They have taken an unfair action which amounts to stealing.   I do not wish to have this case closed as the situation has not been resolved.  By taking unilateral action in taking my miles, it is tantamount to stealing (each mile has a $0.0295 value according to American Airlines - [redacted] I would appreciate your continued efforts in keeping this complaint active until a resolution with American Airlines has been reached. Lastly, I can provide all my email correspondences that have not been responded to.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: American Airlines did not address my concern or complaint in any manner whatsoever.  They denied I even had a complaint.  That said, I don't think American Airlines will ever agree to do anything for me on this matter.  As such, I have notified American of my intention to consciously not use their services again in the future and move my personal and business travel to one of their competitors.Ultimately, American's ability to force anti-consumer rules onto its customers is a fundamental problem with the monopolistic problems of air travel in the United States and I welcome the Democrats adding an anti-monopoly agenda to their political platform.  My hope is that, whatever is crafted by the Democratic party, significantly hobbles American's ability to continue hurting customers.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have exchanged a dozen emails with American Airlines about this issue already.  Please see below.---------- Forwarded message...

----------[redacted] [redacted] [redacted]
[redacted]
[redacted] [redacted] [redacted]
[redacted]Dear Mr[redacted]Reference Ticket: [redacted]Thank you for contacting the Passenger Refunds Department.Thank you for taking the time to inform us of your concerns. We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.Sincerely,[redacted]
[redacted]
[redacted]The information in this email is confidential and is intended solely for the addressee(s); access to anyone else is unauthorized. If this message has been sent to you in error, do not review, disseminate, distribute or copy it. If you are not the intended recipient, please delete this email from your email system.
Regards,
[redacted]

Passenger has been contacted under case [redacted] on February 7, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because: no resolution was provided.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on March 22, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because: I have not been contacted by American Airlines at all.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: At the end of the day, American Airlines is keeping my money for a service I can’t use and they don’t have to provide. I had to spend an...

additional $250 to buy tickets to return home on the date I need to, and they are free to sell my original seats twice. Policy or no policy, it is not a fair way to treat a customer. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: issue was never addressed and no Manager ever did contact me
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: We only received a refund for the portion of the ticket we did not use. We were still inconvenienced by the incident, coding us a few hundred dollars for a rental car, and the time to make the drive. We also never received a contact from the business regarding our request.
Regards,
[redacted]