American Airlines

Complaint: [redacted]
I am rejecting this response because: AAA has NOT addressed this concern, responded to any correspondence, nor contact me to discuss this matter
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
This is a copy of the same form letter with a lot of corporate blah blah blah that I received from them directly. Clearly they put...

little effort into responding and really don't care.

Please notice there is NO explanation whatsoever as to why they charge extra for the seat I had, which was EXACTLY the same in every way to the other seats in that area, including LOCATION. There is no reason at all for them to charge more other than an extremely dishonest, unethical and I might add, successful attempt at defrauding people of an additional sum of money. Yes, they keep getting away with it.
And there was no explanation as to the reason the flight attendants were working more than twenty hours, or why the tray tables cannot be opened to be used for eating when the person in front is reclining, or why the cabin is so shabby and dirty.
This airline has become unsafe and unsanitary and shows a lack of honesty. Let's not even talk about caring for their passengers.It is necessary that this is documented, as I am doing here, as well as with the other entities, and that people are well aware of this.
Thank you,
[redacted]

Complaint: [redacted]
I am rejecting this response because:nothing was ever done to handle issue, no contact was ever made to myself from company in regards to matter
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I wanted you to know that American Airlines has contacted meThey gave me A $100.00 voucher and are going to pay for mycar...

rental.Thank You[redacted]
Regards,
Ann Marie Prince

Complaint[redacted]
I am rejecting this response because:I understand that there are options regarding flex tickets and cancellation insurance available to a traveller prior to purchase, however,...

it seems that 100% of the costs and risks are borne by the traveller without any understanding or flexibility from American Airlines. I feel the response from AA is boiler plate and insufficient given the nature of my compliant.Cancellation was attempted less than 24 hrs after initial booking (there should be a 24 hr cooling off period) for a valid health concern. Furthermore, AA call centre did not fully explain the limitations of the credit when advising us.
Regards,
[redacted]

Passenger has been contacted under case [redacted] and a resolution has been made.

Passenger has been contacted under case number [redacted] on January 22, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because: please see attachment .This is a copy of my response to AA.I also sent the letter to the DOT.
Regards,
[redacted]

Passenger has been contacted under case number [redacted]2 and more information has been requested.

Passenger has been contacted under case number [redacted] on March 19, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because:
The voucher we received was not adequate for the amount we Paid for the flight and apparently you can only use it for flights.and 100 won’t get us anywhere. 
Regards
[redacted]

Passenger has been contacted under case number [redacted]
on May 14, 2015. See attached.

Passenger has been contacted under case number *** on September 28, 2015. See attached.

Complaint: [redacted]
I am rejecting this response because:Did you receive the response from American Airlines where they waived the $200 change fee? They emailed this to me on 04/19. I do accept this offer and would like that to be noted. (Please see attached)
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Goodmorning. Yes I finally got the issue settled with American Airlines. Not exactly as I would have liked but good enough. I...

tried to go on the Revdex.com site to state that we had come to a resolution but was not able to. Thank you very much!
Regards,
[redacted]

The customer has been contacted and a resolution has been met

Passenger has been contacted under case number [redacted] on October 19, 2015 and case number [redacted] on October 22, 2015. See
attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Passenger has been contacted under case number [redacted]
on January 10, 2018. See attached.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted].   I accept the resolution but I will not use the company again because there is no way to call you, and I had to e-mail twice because the first was not responded to.
Regards,
[redacted]